HomeMy WebLinkAbout2025-06-24; City Council; 14; Homelessness Action Plan Fiscal Year 2024-25 Semi-Annual Report and 2025 Point-in-Time Count DataCA Review CDS
Meeting Date: June 24, 2025
To: Mayor and City Council
From: Geoff Patnoe, City Manager
Staff Contact: Mandy Mills, Housing & Homeless Services Director
mandy.mills@carlsbadca.gov, 442-339-2907
Chris Shilling, Homeless Services Manager
chris.shilling@carlsbadca.gov, 442-339-2284
Subject: Homelessness Action Plan Fiscal Year 2024-25 Semi-Annual Report and
2025 Point-in-Time Count Data
Districts: All
Recommended Action
Receive a report and provide direction to staff as necessary on the semi-annual Homelessness
Action Plan data and the latest 2025 Point-in-Time Count results.
Executive Summary
This report provides an update on the City of Carlsbad’s ongoing efforts to reduce
homelessness and its effects on the community, which are top priorities for the City Council.
The city continues to make steady progress toward the City Council’s homelessness goal,
implementing the actions in the City Council-approved Homelessness Action Plan.
This report presents the semi-annual data covering the period from July 1, 2024, to Dec. 31,
2024, along with the results of the 2025 Point-in-Time Count of the local homeless population.
During the first six months of the fiscal year, services were provided to 466 people experiencing
or at-risk of homelessness, 29 encampments were cleaned up, 71 people were placed in
temporary shelter and 87 individuals were transitioned into permanent housing. Preventive
services were also provided to 57 households to help keep them from becoming homeless.
The semi-annual report and the annual Point-in-Time Count in tandem provide multiple data
points that allow for a broad assessment of the city’s progress in its efforts to help people
experiencing homelessness.
June 24, 2025 Item #14 Page 1 of 26
Explanation & Analysis
Background
The City Council has prioritized reducing homelessness and its impact on the community as one
of its top city goals:
• In March 2021, in response to community concerns, the City Council established a
priority goal for fiscal year 2021-22 of reducing the unsheltered homeless population in
Carlsbad.
• The City Council then included an updated goal to reduce homelessness and its impacts
on the community in the city’s five-year Strategic Plan.
• The City Council approved an updated Homelessness Action Plan on Feb. 7, 2023, which
includes a comprehensive package of strategies and initiatives that the city plans to
carry out over the next five years to support this effort.
City staff present periodic reports to update the City Council and the community on the city’s
efforts to reach its goal, using multiple measurements to evaluate effectiveness. In these
updates, staff provide information on the number of individuals experiencing homelessness in
Carlsbad, performance metrics and outcomes, and updates on the Homelessness Action Plan
and program expenses.
These updates are intended to provide the City Council and the community with an opportunity
to monitor and evaluate the effectiveness of the city’s homelessness initiatives and discuss any
potential concerns or adjustments.
Semi-annual report
The full report, attached as Exhibit 1, provides the semi-annual data for July 1, 2024, to Dec. 31,
2024. The report includes data for programs either contracted for or administered by the City
of Carlsbad.
Report highlights
• Programs funded by the city interacted with 356 unduplicated persons during the first
six months of fiscal year 2024-25.
• The city’s programs helped transition 82 homeless individuals into permanent housing
during the first six months of fiscal year 2024-25, compared to 37 people during the
same period last year. This is more than double the housing placements compared to
the same period last year, an increase mostly attributable to the state Encampment
Resolution Funding received for efforts to relieve homelessness in the Village area.
• City-funded programs continued to support 45 people who were previously homeless
with rental assistance and housing stability services during this period.
• The city continued its Encampment Resolution-funded efforts targeting the Village area
around City Hall, Pine Park and Holiday Park. Since January 2024 the program has served
258 unduplicated people. The program helped 64 people enter temporary shelter and
38 people find permanent housing. A number of additional people remain engaged with
social workers and are working on housing plans to end their homelessness.
• City programs provided homelessness prevention assistance to 57 individuals during the
first six months of fiscal year 2024-25.
June 24, 2025 Item #14 Page 2 of 26
• The data show continued improvements in reducing the impacts of homelessness on the
community when comparing the same period from the last two fiscal years.
o Overall, the number of total Police Department calls for service decreased by
36%, from 3,785 calls for service in the first half of fiscal year 2023-24 to 2,408
calls for service during the same period in fiscal year 2024-25.
o There were 1,289 calls for service for the same period in fiscal year 2024-25
compared to.1,232 dispatched calls for service during the first six months of
fiscal year 2023-24 Dispatched calls for service include times a community
member calls the Police Department to report an issue related to homelessness.
o There were 1,119 calls for service in the first six months of fiscal year 2024-25
compared to 2,553 proactive calls for service during the first six months of fiscal
year 2023-24. Proactive calls for service include times a police officer initiates an
interaction without a community member calling.
o From July 1, 2024, through Dec. 31, 2024, there were a total of 396 calls for
service related to homelessness to the Fire Department. This is 6.3% of total Fire
Department incidents.
o Of the Fire Department calls related to homelessness, 201 resulted in a transport
to the hospital. This ratio is consistent with the transportation rates for the
department’s broader “all-incident” transport rate.
By-name list data
To better understand who is experiencing homelessness in Carlsbad and coordinate efforts with
community partners, the city now maintains a comprehensive database that lists by name all
individuals who are enrolled in any homeless service programs operating in the city. This list
includes all homeless-dedicated programs and is not limited to programs funded directly by the
city.
The list is used during case conferencing meetings to help the city better coordinate the efforts
of all partners. Data from the list also provides additional insight into the scope of
homelessness in Carlsbad. Adopting a by-name list has been a transition for all partners, and
city staff continue to streamline processes for using the data.
Carlsbad is currently the only jurisdiction in the county using a city-wide by-name list generated
from the county’s Homeless Management Information System enrollment data (although some
other cities are now in various stages of adopting this or a similar practice). Many of the city’s
community partners have not historically used the system as the main database for their
programs, so staff have made improving the quality and timeliness of the system’s data an
ongoing point of emphasis. The better the community partners become at ensuring all people
experiencing homelessness in the city have an up-to-date record in the Homeless Management
Information System, the better the by-name list will be as a coordination and data tracking tool.
The list is only used internally and is not publicly available to protect confidentiality.
June 24, 2025 Item #14 Page 3 of 26
Summary of the data from the by-name list
The following data is from July 1, 2024, to Dec. 31, 2024:
• The programs operating in Carlsbad interacted with a total of 466 individuals
experiencing homelessness. This is higher than the 356 unduplicated clients served by
City of Carlsbad-administered and contracted programs because it also includes those
who were provided services funded by other sources, such as the County of San Diego
social worker in Carlsbad, the People Assisting the Homeless program behavioral health
outreach worker and the YMCA’s transitional age youth program.
• The La Posada de Guadalupe shelter provided shelter to 107 unduplicated individuals
experiencing homelessness.
• 87 individuals transitioned into permanent housing with the support of one or more
programs in Carlsbad. This is more than the 82 unduplicated clients who transitioned to
permanent housing with the help of Carlsbad funded programs because this total
includes services funded by other sources such as the County of San Diego social worker
and the People Assisting the Homeless behavioral health outreach worker.
• 111 people who became homeless in Carlsbad during this period were new to the
Homeless Management Information System, with no previous enrollments in a
homeless services program.
2025 Point-in-Time Count data
The Point-in-Time Count is conducted annually to collect an unduplicated count of sheltered
and unsheltered individuals and families experiencing homelessness across the United States.
The count is conducted over a four-hour period in the early morning to collect data on
homelessness in the region. This year the count was conducted on Jan. 30, 2025.
The annual count is just one data source to gauge the year-over-year trends and approximate
the number of people experiencing homelessness in Carlsbad. While it cannot provide a
complete picture on how many people experience homelessness in Carlsbad throughout the
year, it does provide a snapshot of the minimum number of homeless persons there are in
Carlsbad on a given day.
June 24, 2025 Item #14 Page 4 of 26
The 2025 Point-in-Time Count data, which was released May 20, 2025, is provided as Exhibit 2.
The following chart displays pertinent information for Carlsbad from the 2025 count.
2025 Point-in-Time Count
Data 2023 2024 2025
Change
2023 to
2024
Change
2024 to
2025
Carlsbad sheltered* 43 38 42 -11% 11%
Carlsbad unsheltered 60 112 101 87% -10%
Carlsbad total 103 150 143 47% -5%
North County coastal
sheltered 360 230 259 -36% 13%
North County coastal
unsheltered 423 596 510 41% -14%
North County coastal total 783 826 769 5% -7%
San Diego County region
sheltered 5,093 4,495 4,191 -12% -7%
San Diego County region
unsheltered 5,171 6,110 5,714 18% -7%
San Diego County region
total 10,264 10,605 9,905 3% -7%
* The number of sheltered homeless persons in Carlsbad only counts 50 beds at the La Posada de Guadalupe
emergency shelter that are available for homeless men, because 50 of the 100 beds are restricted for farmworkers
as required by the state funding that was received when the shelter was developed.
Additional context:
• The Point-in-Time Count is one data source to gauge the year-over-year trends and
provides a snapshot of the minimum number of homeless persons there are in Carlsbad
on a given day. The By-Name List also provides data trends for the approximate number
of people experiencing homelessness in Carlsbad during specific points in time. We can
track increases and decreases throughout the year and year over year.
• The North County Coastal unsheltered population decreased from 596 individuals in
2024 to 510 individuals in 2025, a decrease of 14%.
• The North County overall area experienced a 16% decrease in the unsheltered
population from 2024 to 2025. The North County region, including inland areas,
accounts for approximately 17% of the homeless population in San Diego County for the
2025 count.
• While Carlsbad makes up approximately 3.5% of the region’s population, it has less than
1.8% of the region’s unsheltered population.
• Carlsbad makes up approximately 16% of North County’s population, but Carlsbad’s
unsheltered population makes up just 10% of the total North County overall unsheltered
population.
June 24, 2025 Item #14 Page 5 of 26
While the Point-in-Time Count data is useful to point out year-over-year regional trends, it only
provides data from one day, which may or may not accurately reflect the size of the city’s
homeless population over a sustained period of time. For this reason, the city does not rely
solely on this data point to measure progress toward the City Council’s goal of reducing
homelessness in Carlsbad. Staff will continue to report on a variety of data points in alignment
with the Homelessness Action Plan to inform the City Council and the public about the progress
the city is making toward its goal to reduce homelessness in Carlsbad.
This count is a requirement of the U.S. Department of Housing and Urban Development for all
continuums of care that receive federal funding and is one of the tools used nationally to assess
the scope of homelessness and is often used to inform decisions (A continuum of care is a
regional or local planning body that coordinates housing and services funding for homeless
families and individuals. In San Diego County, the continuum of care is managed by the Regional
Task Force on Homelessness, which oversees the annual count.)
Fiscal Analysis
An overview of semi-annual Fiscal Year 2024-2025 spending associated with the homelessness
goal is included in the attached report, Exhibit 1.
Next Steps
Staff will present the next semi-annual report, covering the period from Jan. 1, 2025, to June
30, 2025, to the City Council in late fall 2025. This will include a progress report on the city’s
efforts to help people living in encampments along the state Route 78 corridor obtain
permanent housing. This work is being done in partnership with the City of Oceanside and
funded by a state grant.
Environmental Evaluation
The proposed action is not a “project” as defined by CEQA Section 21065 and CEQA Guidelines
Section 15378(b)(5) and does not require environment review under CEQA Guidelines Section
15060(c)(3) and 15061(b)(3), because the proposed action to report on the semi-annual
Homelessness Action Plan data and the latest 2025 Point-in-Time Count results is an
organizational or administrative government activity that does not involve any commitment to
any specific project which may result in a potentially significant physical impact on the
environment. . Any subsequent action or direction stemming from the proposed action may
require preparation of an environmental document in accordance with CEQA or CEQA
Guidelines.
Exhibits
1. FY 2024-25 Semi-Annual Homelessness Action Progress Report
2. 2025 Point-in-Time Count data
June 24, 2025 Item #14 Page 6 of 26
REDUCING HOMELESSNESS SEMI-ANNUAL PROGRESS REPORT
July 1, 2024 – Dec. 31, 2024
Exhibit 1
During the first half of FY 2024-25, the City of
Carlsbad achieved several important milestones
towards its goal of reducing homelessness and its
impacts on the community, which are detailed in
this report.
In February 2023, the City Council approved an
updated Homelessness Action Plan, which
includes the programs and initiatives the city will
carry out over the next five years and the
measures that will be used to track progress.
City Council Goal
Enhance the quality of life for everyone in Carlsbad by
adopting and implementing an updated Homelessness
Response Plan that addresses the complex needs of
individuals experiencing or at risk of experiencing
homelessness in a compassionate and effective manner and reduces the impacts of homelessness on
the community.
SUMMARY
June 24, 2025 Item #14 Page 7 of 26
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87
Transitioned to permanent housing
57 ff~
At-risk individuals provided
prevention services
71
Shelter placements
466 fru
People served
Encampment
cleanups
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
2
The city uses a variety of data points to measure and track progress on efforts to reduce homelessness. The
data captured below is a summary from the Homeless Management Information System of clients enrolled in
services provided by city-funded contracts during the time period of July 1, 2024 to Dec. 31, 2024.
Carlsbad’s Homeless Population
June 24, 2025 Item #14 Page 8 of 26
'
• ,· 356
People
~-\~4 2% ~ ~ .
,, Veterans
11 Families
23 Children
• •
''
36% Aged 55+
11.!.a!i
fill
~
34% Chronically*
Homeless
*Reported a permanent disability
and 7 year+ experiencing
homelessness
By-name list-July 1, 2024 to Dec. 31, 2024 -. 111
People that entered homelessness in
Carlsbad and were new to the Homeless
Management In fo rmation System
87
466 ,,
Peop le served in all
programs operating
wi thin the city
Individuals found permanent housing through
programs in the city
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
3
POINT-IN-TIME COUNT UNSHELTERED DATA
The Point-in-Time Count is an unduplicated count of sheltered and unsheltered individuals
experiencing homelessness across the United States, normally conducted during the last week
in January. Since 2005, the Department of Housing and Urban Development has required all
Continuums of Care who receive federal funding to provide a bi-annual count. The San Diego
County Region typically exceeds this requirement by conducting a count every year.
2025 Point-in-Time Count
Data 2023 2024 2025 Change from
2023 to 2024
Change from
2024 to 2025
Carlsbad sheltered 43 38 42 -11% 11%
Carlsbad unsheltered 60 112 101 87% -10%
Carlsbad total 103 150 143 47% -5%
North County coastal sheltered 360 230 259 -36% 13%
North County coastal unsheltered 423 596 510 41% -14%
North County coastal total 783 826 769 5% -7%
San Diego County region sheltered 5,093 4,495 4,191 -12% -7%
San Diego County region unsheltered 5,171 6,110 5,714 18% -7%
San Diego County region total 10,264 10,605 9,905 3% -7%
21
62
78
19 21
41
101
152
102 94
75
60
112101
0
20
40
60
80
100
120
140
160
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2022 2023 2024 2025
Carlsbad Unsheltered Point-in-Time Count
Point-in-Time Count
June 24, 2025 Item #14 Page 9 of 26
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
4
The table below shows how data compare between each quarter, along with cumulative data since July 2022.
The same individual may have received more than one service and is reflected under each service category
that applies to them (for example, the same individual may have received both a motel voucher and later
placed into permanent housing).
Fiscal
Year Q1 Q2 Q3 Q4 YTD
Households transitioned
to permanent housing
2022-23 35 31 19 20 105
2023-24 14 23 22 30 89
2024-25 49 33 82
Total persons
receiving services1
2022-23 247 184 236 183 565
2023-24 266 234 317 352 601
2024-25 290 242 356
Police calls for service2
2022-23 2,548 1,857 1,953 1,964 8,322
2023-24 1,928 1,857 1,787 1,402 6,974
2024-25 1,403 1,005 2,408
New shelter placements
2022-23 21 17 21 7 66
2023-24 10 11 15 29 65
2024-25 49 22 71
Shopping carts collected
2022-23 31 13 3 35 82
2023-24 73 53 64 71 261
2024-25 41 60 101
Hotel voucher stays3
2022-23 10 13 10 15 48
2023-24 9 5 17 24 51
2024-25 44 19 60
1Total persons receiving services include the total number of people enrolled in a city-funded program during
the time period of this report. Annual and YTD numbers are deduplicated for individuals served over multiple
quarters.
2Carlsbad Police officers went into the field for 2,408 homeless-related calls for service during the first two
quarters, of which 1,289 calls were in response to a specific request or complaint and 1,119 were proactive
department-initiated calls for service to help carry out city homelessness goals and enforce applicable laws.
3These numbers are unduplicated, as some stays overlapped fiscal quarters. FY2024-25 has transitioned to
reporting individuals instead of households to be consistent with other metrics reported on homelessness. The YTD household figure for comparison purposes is 46 households.
City Programs Data by Quarter
June 24, 2025 Item #14 Page 10 of 26
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Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
5
The total expenditures for the first half of fiscal year 2024-25 to support the homelessness goal were
$3,080,279.
FY 2024-25 for July 1 to Dec. 31
TOTAL BUDGET EXPENDITURES BY CATEGORY
TOTAL BUDGET EXPENDITURES BY FUNDING SOURCE
$878,066
$392,926 $154,813
$231,153
$1,045,654
$330,273 $47,394
Housing assistance
Shelter
Benefits and
employmentOutreach and case
managementPolice Homeless
Outreach TeamHomeless services
$470,265
$42,911
$374,208
$61,950
$233,824
$2,424 $488,205
$63,410
$297,428
$1,045,654
General Fund - Contracts
CDBG
Encampment Resolution
Funding (Carlsbad Village)Housing Trust Fund
PLHA
Opioid Settlement Funds
($2,424)HUD
Resolution Strategies
General Fund - Housing &
Homeless ServicesGeneral Fund - Police
Department
Expenditures
June 24, 2025 Item #14 Page 11 of 26
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
6
Homelessness is a complex issue that requires the resources, expertise and cooperation of many different
entities. The city’s efforts are concentrated within three key areas it can influence and programs that will
make the biggest impact for Carlsbad. These areas comprise “what” the city is focusing on.
June 24, 2025 Item #14 Page 12 of 26
HOMELESSNESS ACTION PLAN
Areas of Focus
She lter and
housing
Outreach and
access to services Pu blic safety
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
7
Shelter and Housing
PERMANENT HOUSING
City-funded programs transitioned 82 people into permanent housing. Many of these placements were
assisted by multiple programs both city and non-city funded. In addition to city-funded programs, non-city
funded programs housed an additional 5 individuals for a total of 87 people moving from homelessness in
Carlsbad to permanent housing during the first half of fiscal year 2024-25.
PREVENTION
The Community Development Block Grant and the General Fund provide limited assistance to households at
risk of entering homelessness. Between July 1, 2024, to Dec. 31, 2024, Interfaith Community Services,
Community Resource Center, and Brother Benno’s assisted 57 individuals, preventing them from entering
homelessness.
LIMITED TERM HOTEL VOUCHER PROGRAM
From July 1, 2024, to Dec. 31, 2024, 60 people were assisted by the homeless services and police department
hotel voucher program. This includes two programs operating through Resolution Strategies funding and ERF-
2-R funding. Of the 60 individuals assisted, 14 were able to move on to permanent housing and 40 were
bridged to another temporary or permanent resource following their stay. The Resolution Strategies funding
was only received by the city of Carlsbad for one year so motel voucher utilization may go down in future
reporting periods.
June 24, 2025 Item #14 Page 13 of 26
tt 82
People transitioned
to permanent housing
60 ~
People sheltered with
motel vouchers
107
People stayed at La Posada
71 ~
Successful referrals to shelter
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
8
Outreach and Access to Services
ENCAMPMENT RESOLUTION FUNDING
Carlsbad Village
The City of Carlsbad applied for and received $2,358,408.94 from the State of California to focus
outreach and housing services on the Carlsbad Village area. During the calendar year Jan. 1 to Dec.
31, 2024, the grant completed hiring and made significant progress in assisting those staying within
the Carlsbad Village area. This grant will continue until June 30, 2026. The housing placements and
people served are also included in the city’s overall data for their respective time periods. This
project has specific goals that we are tracking across the life of the grant so these figures are being
reported for grant purposes.
Oceanside & Carlsbad 78 Corridor
The cities of Carlsbad and Oceanside have launched the Encampment Resolution Funding project
along the 78 Corridor. The project was approved in August 2024 and started working through the
funded area by zone near College Blvd early in 2025. The efforts are focused on moving those
within the encampments to permanent housing. The first zone is expected to be closed mid-
summer 2025. Additional progress will be shared during the annual report in fall 2025.
June 24, 2025 Item #14 Page 14 of 26
PROJECT
GOALS
June 30, 2025
50 Shelter placements
38 Permanently housed
June 30, 2027
150 People served
100 Shelter placements
75 Permanently housed
.a. PROJ ECT F PROGRESS
Dec. 31, 2024
258 People served
64 Shelter placements
38 Permanently housed
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
9
Vehicle Homeless Outreach Program
The Vehicular Homeless Outreach program was approved at the end of January 2025 and launched
to expand outreach and housing support for those living in vehicles in the Carlsbad Village & beach
areas. The program has determined the initial group of people who will be served. Additional
progress will be shared during the annual report in Fall 2025.
June 24, 2025 Item #14 Page 15 of 26
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
10
INTERFAITH OUTREACH SERVICES PROVIDED
Services accepted Q1 Q2 Q3 Q4 YTD
Case management sessions 85 9 94
Emergency shelter referral 136 95 231
Mail delivery 14 7 21
Transportation to services 16 5 21
Police transportation 9 0 9
Substance abuse treatment 29 5 34
Document assistance (ID, birth
certificates, etc.) 42 15 57
Permanent or bridge housing referral 109 125 234
Employment & benefits access
(medical insurance, CalFresh,
employment, VA benefits, etc.) 108 80 188
Information only 68 36 104
Food assistance 28 3 31
Hospital transport 0 1 1
Referrals to mental & physical health
care 73 38 111
Personal needs assistance (clothing,
phone, prescriptions, etc.) 71 39 110
Reunification travel assistance 44 16 60
Other (appointment coordination,
blankets, etc.) 16 18 34
TOTAL 870 497 1,3671
1all numbers indicate services provided, not individuals served, individuals may receive multiple services within each category
June 24, 2025 Item #14 Page 16 of 26
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Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
11
POLICE DEPARTMENT HOMELESS-RELATED CALLS FOR SERVICE
During the first half of fiscal year 2024-25, Carlsbad Police went into the field for 2,408 homeless-related calls
for service, which made up 4.5% of all calls for service. Of those, 1,289 calls were in response to a specific
request or complaint and 1,119 were proactive department-initiated calls for service to help carry out city homelessness goals and enforce applicable law.
PERCENTAGE OF CALLS FOR HOMELESS-RELATED SERVICES
HOMELESS-RELATED STATISTICS BY CATEGORY
*These are the statistics related to the homeless population compared to the general population in Carlsbad.
Mental health holds refer to incidents when an individual experiencing a mental health crisis is hospitalized
for 72-hour psychiatric care after they are determined by the police to be a danger to themselves or others.
Percentage of all calls for services Q1 Q2 Q3 Q4
Homeless-related calls for services 5% 4%
Homeless-related arrests 23% 19%
Homeless-related citations 4% 4%
Homeless-related mental health holds 18% 23%
Public Safety
June 24, 2025 Item #14 Page 17 of 26
Total Police Department calls for service
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4.5%
Related to
homelessness
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
12
CARLSBAD FIRE DEPARTMENT
FIRE DEPARTMENT RESPONSES
June 24, 2025 Item #14 Page 18 of 26
A-396 0 201
Calls for Service Hospital Transports
Homelessness related
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
13
ENCAMPMENT AND ABANDONED LITTER CLEANUP
The City of Carlsbad coordinates efforts and administers programs to address and reduce homelessness
within the community. The following programs and partnerships have been developed as part of the city’s
Homelessness Action Plan to help those experiencing homelessness obtain housing and reduce the impacts
of homelessness on the community.
Community Resource Center
The city partners with the Community Resource Center to operate its permanent supportive
housing, rapid re-housing, employment and benefits specialist and homelessness
prevention contracts. These contracts provide case management, emergency rental
assistance, security deposit support, ongoing rental assistance, landlord advocacy, financial
education, stabilization support, referrals to higher levels of care, benefits enrollment, job
readiness support, resume building and employment connection. During the first half of fiscal
year 2024-25, Community Resource Center assisted 17 people with moving into permanent
housing, supported 45 individuals with stabilization who had entered housing prior to July 1
but were continuing to receive rental assistance and/or supportive services. They assisted 12
individuals with emergency rental assistance to prevent them entering homelessness. The
employment & benefits program served 43 individuals in the first half of the fiscal year.
City Programs and Partnerships
June 24, 2025 Item #14 Page 19 of 26
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Cubic yards of trash removed
.,, 11 79 29 lllllllli II§ re~
Cleanup
DAYS
Encampment
CLEANUPS
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
14
Interfaith Community Services
The city partners with Interfaith Community Services to provide outreach case management,
operate the hiring/service center and provide homelessness prevention services within the
city. The current outreach and case management contract provides two licensed or master’s
level clinicians and one part-time licensed program manager. The Encampment Resolution
Funding (ERF) for Carlsbad Village provides an additional outreach worker and peer support
specialist. They provide coverage throughout the week offering outreach and case
management in the field to individuals experiencing homelessness in Carlsbad. The clinicians
engage, assess, plan and refer individuals to resources like shelter, housing, medical care,
public benefits, mental health assistance, substance use treatment and basic needs supports.
During the first half of FY 2024-25, Interfaith Community Services through the outreach and
case management program engaged with 105 clients experiencing homelessness and the ERF
program interacted with 154 individuals experiencing homelessness. Interfaith Community Services also operates the Carlsbad Service Center which provides temporary job placement
through the hiring center, housing case management and homelessness prevention services.
From July 1, 2024, through Dec. 31, 2024, prevention services kept 20 people from
experiencing homelessness in Carlsbad.
Catholic Charities
The Catholic Charities Diocese of San Diego operates the La Posada de Guadalupe men’s
shelter in Carlsbad. The shelter has the capacity to serve 50 single men experiencing
homelessness. The city provides funding for staff, operations, training and technical
assistance. The city funds La Posada through the Alliance for Regional Solutions, through the
Permanent Local Housing Allocation program and through the Encampment Resolution
Funding for Carlsbad Village. Catholic Charities provided shelter to 107 individual homeless
men during the first half of FY 2024-25.
Women’s Resource Center
The city partners with Women’s Resource Center to provide domestic violence services for
Carlsbad residents. The organization assists with shelter, hygiene kits, bus passes, food,
clothing, counseling and wrap-around services. Women’s Resource Center supported 43
clients from Carlsbad during the first half of FY 2024-25.
Brother Benno Foundation
The city partners with the Brother Benno Foundation to provide emergency rental
assistance, utility assistance and motel vouchers for people experiencing or at risk of
homelessness in the City of Carlsbad. During the first six months of FY 2024-25 the
organization supported 25 people with utility or rental assistance to prevent them falling into
homelessness.
June 24, 2025 Item #14 Page 20 of 26
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
15
Alliance for Regional Solutions
The city contributes annually to the Alliance for Regional Solutions Bridge to Housing
Network. The Alliance distributes funding to North County homeless shelters including Haven
House, Operation Hope, La Posada de Guadalupe, Interfaith Family Shelter and the Interfaith
Shelter Network. The city’s contribution helps the shelters support operations and serve
Carlsbad residents. The city continues to rely on the shelter network to provide space for
single women and families.
Urban Corps
The city contracts with Urban Corps of San Diego for trash abatement, litter and
encampment cleanup related to persons experiencing homelessness. Urban Corps works very
closely with the city’s Public Works Department and the Homeless Outreach Team. They are
responsible for responding to and triaging any incoming cleanup requests based on health
and safety. This contract provides cleanup services 3 days per week, 52 weeks a year, often
including encampment cleanups. During the first half of fiscal year 2024-25, Urban Corps completed 29 encampment cleanups. When encampment cleanups are not needed, the team
provides regular cleaning services to areas commonly known to have abandoned trash and a
high prevalence of homelessness related debris.
Rocket John Portable Restrooms and Handwashing Stations
The Rocket John contract has provided three portable restrooms and handwashing stations
including routine cleaning and maintenance in Carlsbad. Two were located in Carlsbad Village
and one is at the Cole library. Since this time, NCTD has advised us that the placement of the
portable toilets in the location in the Village is not allowed under their lease agreement. The
toilets have been removed, and a subsequent location has yet to be identified.
Non-City Funded Homeless Outreach
The County of San Diego and People Assisting the Homeless (PATH) each have outreach
workers providing services in Carlsbad. The PATH outreach worker is specially trained in
working with individuals or households with behavioral health needs. The YMCA Transitional
Age Youth program provides outreach and rapid re-housing for transitional age youth (ages
18-24). Their programs include services for youth experiencing homelessness in Carlsbad.
Case Collaboration/Care Conferencing
City staff work closely with staff from city-funded programs and other partners working in
homeless services. Staff facilitate a monthly Carlsbad collaboration meeting and a monthly
case conferencing meeting to ensure all outreach efforts are effectively administered and
coordinated, so that the most complex cases are prioritized and served. The Carlsbad
collaboration meeting provides training and resource coordination. Trainings and
coordination have included: affordable housing training, shared housing, mental health
resources, senior housing resources, homelessness specific housing resources, and the San
Diego Humane Society programs. The case conferencing meeting is attended by direct service
providers within Carlsbad that are a part of the Homeless Management Information System
so that coordination of the most acute cases can be supported effectively by all participating
providers. Community partners report appreciation for the level of cohesion and
collaboration that exists within the agencies working on homelessness issues in Carlsbad.
June 24, 2025 Item #14 Page 21 of 26
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
16
By-Name List
To better understand homelessness in Carlsbad and coordinate efforts, the city maintains a
comprehensive list of all individuals enrolled in homeless services programs within the city.
The list is generated directly from the Homeless Management Information System and is used
by the city to coordinate the work of all partners providing homeless services in Carlsbad. The
list has had 466 unique individuals enrolled in services within the first 6 months of fiscal year
2024-25. This number includes enrollments in all city-funded or administered programs and
non-city funded programs (County of San Diego, People Assisting the Homeless (PATH) and
the YMCA Transitional Age Youth program). During the first half of fiscal year 2024-25, one
hundred eleven (111) individuals entered the list for the first time who had not previously
been enrolled in any homeless services program within the San Diego County Homeless
Management Information System.
Additional Collaboration
The city collaborates with many stakeholders in the community to reduce homelessness. Homelessness impacts all aspects of a community, so it truly takes a village to solve it.
June 24, 2025 Item #14 Page 22 of 26
~ MtRACOSTA
y coLLEGE
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Regional Solutions
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COMMUNITY RESOURCE CENTER
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-◄ NORTH COUNTY
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Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
17
The following success story is a true recount of someone who was experiencing homelessness in Carlsbad
and connected to community services and housing as a result of the city’s homelessness efforts. This is her
real story and though she has passed, her emergency contact has given us permission to share her story. Her
name has been changed to protect her privacy.
Meet Cheryl
Female: 57
Permanently housed: November 2024
Cheryl spent decades living outside in Carlsbad and sometimes in neighboring cities. She struggled with
various disabilities involving behavioral and physical health issues for many years. She navigated through
most of the health systems in the county. She was often the recipient of a dispatched call for service and was
well known by the Carlsbad Homeless Outreach Team and local non-profit organizations who often
connected her to local service agencies. The Interfaith Community Services outreach team, local advocates
and mental health organizations were all involved in her care. In October she was referred to the new Permanent Supportive Housing program that was launched through rental assistance vouchers with Carlsbad
Housing Agency and supportive services from the Community Resource Center. She was able to move into
her own place for the first time in many years. Community Resource Center provided her with supportive
services in her home including helping her get groceries, purchase furniture, set appointments and adjust to
living inside. She was happy to finally be in a place she could call home. Unfortunately, she passed away this
January due to medical complications. Although she didn’t get to live in housing for very long, we are glad she
had a place of her own and was surrounded by people who cared.
What worked
• Many agencies, local advocates and the health system worked closely together to provide Cheryl
with the wrap-around support that she needed to find care and housing
• Cheryl was referred to the Permanent Supportive Housing program with Community Resource
Center and they helped her find a home and rebuild a dignified quality of life
Success Story
June 24, 2025 Item #14 Page 23 of 26
Reducing Homelessness
Semi-Annual Progress Report: July – Dec. 2024_______________________________________________________
18
Staff have experienced some challenges around the implementation of the City Council’s goal to reduce
homelessness and its impacts on the community. Some of these include:
Social Services Staffing
Contractor staffing continues to be a barrier to full execution of the programs within the funding plan as well
as the new Encampment Resolution Funding projects. Employee turnover has also been a challenge as it
leaves gaps in services between personnel. The new ERF projects have significant staffing components and
the pool of applicants within north county has been slim. This is a county-wide challenge for social services.
Limited shelter and housing resources
There continues to be limited shelter, affordable housing, and housing resources for people who are
experiencing homelessness and a low availability of rental units. This poses barriers for expedient entrance
into an interim or permanent housing option for many individuals and families living unsheltered.
La Posada de Guadalupe expansion
Catholic Charities La Posada de Guadalupe and the City of Carlsbad had partnered to work on expanding the
beds at La Posada to include women and families. Due to barriers at the state level with allowance to do
construction on the existing structures this project has been paused. The city had secured $2 million from the
County of San Diego to support this project. This funding commitment has been rescinded. Discussion of next
steps for La Posada expansion will be brought to the City Council in Fall 2025.
City staff have several projects on the horizon:
• The Opioid Settlement Outreach and Education contract launched July 1, 2024, and was fully staffed as of
January 2025. Reporting on the progress of the new grant will be included in the annual report in Fall
2025.
• Staff received an expansion grant through the Department of Housing and Urban Development
Continuum of Care Program that is scheduled to begin on July 1, 2025. This will add additional rental
assistance funds to the rapid re-housing program to expand housing options for people to enter
permanent housing.
• Staff has completed revisions to the animal sheltering program with the San Diego Humane Society to
extend pet care options to include foster care so that individuals can access longer term treatment
options while their pets are cared for.
Overcoming Challenges
Upcoming Work
June 24, 2025 Item #14 Page 24 of 26
San Diego Continuum of Care 2025 WeAllCount City Totals Page | 1
2025 Point-in-Time Count Data
City of Carlsbad
Emergency Shelter Safe Haven Transitional Housing Unsheltered
42 01 0 101
Total: 143 1 Correction made 5/21/2025, updated information from ICS
Homeless
Profile
% Unsheltered
Persons
# Unsheltered
Persons
% Sheltered
Persons
# Sheltered
Persons
Veteran N/A 0 10% 4
Families 11% 11 N/A 0
Youth 11% 11 7% 3
Chronic 57% 58 57% 24
Housing Inventory Beds Utilization
Emergency Shelter 502 84%
Safe Haven - -
Transitional Housing - -
Permanent Supportive Housing 553 62%
Rapid Re-Housing 72 100%
Other Permanent Housing - - 2 Correction made 5/21/2025, updated information from Catholic Charities 3 Correction made 5/21/2025, updated information from City of Carlsbad
2024-2025
Exhibit 2
June 24, 2025 Item #14 Page 25 of 26
RTFH
SAN DIEGO'S
REGIONAL LEADER
ON HOMELESSNESS
(city of
Carlsbad
Ca l ifo rn ia
San Diego Continuum of Care 2025 WeAllCount City Totals Page | 2
Year Comparisons
2025 Total 2024 Total
2024 -2025
Overall Change
City Total Total % of Total
City of Carlsbad 143 150 -4.7%
2025
Unsheltered
2024
Unsheltered
2024-2025
Unsheltered Change
City Count Count % of Total
City of Carlsbad 101 112 -9.8%
2024
Sheltered
2025
Sheltered
2024-2025
Sheltered Change
City ES TH SH Total Total % of Total
City of Carlsbad 38 0 0 38 42 10.5%
2025 Sheltered Count breakdown by Project Type
ES TH SH
42 0 0
June 24, 2025 Item #14 Page 26 of 26
June 24, 2025
Mandy Mills, Director
Housing & Homeless Services
Chris Shilling, Homeless Services Manager
Housing & Homeless Services
Shaun Lawton, Lieutenant
Police Department
REDUCING HOMELESSNESSSEMI-ANNUAL PROGRESS REPORTJuly 1 - Dec. 31, 2024
HOMELESSNESS SEMI-ANNUAL REPORT
2
TONIGHT’S TOPICS
Presentation
Semi-Annual Homelessness Report
Point-in-Time Count Data
staff,enab/in,1~
ntroea,1s~d
"Pdated
or,11,iskot
irn~of
SPENDING BY CATEGORY FY 2024-25
3
$878,066
$392,926 $154,813
$231,153
$1,045,654
$330,273
$47,394 Housing assistance
Shelter
Benefits and employment
Outreach and case
management
Police Homeless Outreach
Team
Homeless services
City services infrastructure
■
■
■
■
■
■
■
SPENDING BY FUNDING SOURCE FY 2024-25
4
$470,265
$42,911
$374,208
$61,950
$233,824
$2,424 $488,205
$63,410
$297,428
$1,045,654
General Fund - Contracts
CDBG
Encampment Resolution Funding
(Carlsbad Village)
Housing Trust Fund
PLHA
Opioid Settlement Funds ($2,424)
HUD
Resolution Strategies
General Fund - Housing & Homeless
Services
General Fund - Police Department
■
■
■
■
■
■
■
■
■
■
Report Highlights: City-Funded Housing
Placements
HOMELESSNESS SEMI-ANNUAL REPORT
5
FY 2024-25
37
FY 2023-24
82
122%
AT
A
G
L
A
N
C
E
HOMELESSNESS SEMI-ANNUAL REPORT
6
tttt
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87
ransitioned to permanent housing
57 tt
At-risk individuals provided!
ipreve·ntion services
Shelter placements
People served
Encampment
cleanups
Police Calls for Service
2,408 calls
1,119 officer initiated
1,289 dispatched
4.5%Related to homelessness
HOMELESSNESS SEMI-ANNUAL REPORT
7
{city of
Carlsbad
Police Calls for Service
HOMELESSNESS SEMI-ANNUAL REPORT
8
Percentage of all calls for services Q1 Q2 Q3 Q4
Homeless-related calls for services 5% 4%
Homeless-related arrests 23% 19%
Homeless-related citations 4% 4%
Homeless-related mental health holds 18% 23%
~ e coc
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Cf)
{city of
Carlsbad
Fire Department Calls
for Service
396 calls
201 transported to hospital
6.3%Related to homelessness
HOMELESSNESS SEMI-ANNUAL REPORT
9
{city of
Carlsbad
What’s happening now
•Implementation of updated camping ordinance
•Launch of Vehicular Homeless Outreach Program
HOMELESSNESS SEMI-ANNUAL REPORT
10
{city of
Carlsbad
11
GRANT FUNDED OUTREACH
VEHICLE HOMELESS OUTREACH PROGRAM
Moved into housing
38
People On By-Name List
4
12
GRANT FUNDED OUTREACH
OCEANSIDE & CARLSBAD 78 CORRIDOR
tttt
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Transitioned to permanent housing
People on the by-name list
Move-in scheduled
Actively engaged and working
on housing plans, many with
applications submitted for units
17
GRANT FUNDED OUTREACH
DOWNTOWN VILLAGE AREAS
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Transitioned to permanent housing
28
People stayed at
La Posada
258
Tota l people served
Enrolled with outreach 16 @
Hotel voucher
People Sheltered
222 Received
MEDICAL CARE
2025 Point-in-Time Count
•Unduplicated count of sheltered and unsheltered
•Required by federal housing department
•Held this year in January 2025
HOMELESSNESS SEMI-ANNUAL REPORT
18
{city of
Carlsbad
HOMELESSNESS SEMI-ANNUAL REPORT
Data 2023 2024 2025 Change
from 23-24
Change
from 24-25
Carlsbad sheltered 43 38 42 -11%11%
Carlsbad unsheltered 60 112 101 87%-10%
Carlsbad total 103 150 143 47%-5%
North County Coastal sheltered 360 230 259 -36%13%
North County Coastal unsheltered 423 596 510 41%-14%
North County Coastal total 783 826 769 5%-7%
19
2025 Point-in-Time Count
20
HOMELESSNESS SEMI-ANNUAL REPORT
Year over year unsheltered count data
Point-in-Time Count
21
62
78
19 21
41
101
152
102
94
75
60
112
101
0
20
40
60
80
100
120
140
160
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2022 2023 2024 2025
Unsheltered PITC and BNL 2025
HOMELESSNESS SEMI-ANNUAL REPORT
• • • • • • • • • • • • • • • • • • • • tttttttttttttttttttt • • • • • • • • • • • • • • • • • • • • tttttttttttttttttttt • • • • • • • • • • • • • • • • • • • • tttttttttttttttttttt • • • • • • • • • • • • • • • • • • • • tttttttttttttttttttt • • • • • • • • • • • • • • • • • • • • tttttttttttttttttttt
Encampment Resolution Grants
Rapid Re-Housing Expansion
Homelessness Story Map
La Posada Update
Upcoming
HOMELESSNESS SEMI-ANNUAL REPORT
22
{city of
Carlsbad
Questions
HOMELESSNESS SEMI-ANNUAL REPORT
23
{city of
Carlsbad