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HomeMy WebLinkAbout2025-07-15; Economic Development Subcommittee; 03; Economic Development Strategic Actions UpdateMeeting Date: July 15, 2025 To: Economic Development Subcommittee From: Matt Sanford, Economic Development Director Staff Contact: Matt Sanford, Economic Development Director matt.sanford@carlsbadca.gov, 442-339-5987 Subject: Economic Development Strategic Actions Update Recommended Action Receive an informational report on the implementation of current economic development strategic actions, discuss and provide recommendations. Executive Summary The Economic Development Strategic Plan is a roadmap that guides the city’s economic development activities over a five-year period, which began in 2023. The Economic Development Strategic Actions Plan is the annual implementation of the tactical steps to achieve the goals and objectives of the Economic Development Strategic Plan and outlines the progress on actions that are taken to achieve its goals and objectives. This report provides an update on economic development activities and the implementation of the approved strategic actions. Explanation and Analysis Current Trends Ongoing changes in federal and global policy continue to create uncertainty as businesses work to understand how new rules may affect their operations. Discussions around tariffs, in particular, have raised concerns for Carlsbad manufacturers that rely on international supply chains to import and export goods and services. To better understand the impact, staff have explored collaboration with the County Economic Development Department to lead a countywide survey assessing how tariffs and trade policy shifts are affecting operations at the regional level. This collaboration with the County and other partners aims to identify real impacts on businesses and provide a more comprehensive view of challenges facing key industries. Meanwhile, interest in commercial real estate continues to rise across Carlsbad, with businesses exploring new locations, particularly in the industrial and retail sectors. These inquiries are coming from companies relocating within the region, as well as out-of-state and international firms considering expansion or onshoring operations. ECONOMIC DEVELOPMENT SUBCOMMITTEE July 15, 2025 Item #3 Page 1 of 14 City staff remain committed to supporting businesses during this period of change, whether by connecting them with workforce development programs, advancing housing affordability efforts, or helping them navigate financial and regulatory challenges to ensure long-term resilience. Progress on Current Actions The following items highlight recent progress on the implementation of the Economic Development Strategic Plan and outline current and planned activities. Small Business Liaison Program Development The Small Business Liaison Program continues to expand its efforts to support Carlsbad’s small business community by providing direct assistance and streamlining connections to city resources. As the program evolves, the city remains committed to ensuring small businesses have access to the tools and support they need to succeed. Direct Business Support – Office Hours To improve access to city resources and provide tailored support to small businesses, staff launched a new pilot program under the Small Business Liaison Program, offering publicly accessible office hours. During these sessions, staff provide one-on-one assistance to local entrepreneurs and small business owners navigating city processes and services. Beginning July 8, the Small Business Liaison began offering in-person, 30-minute appointments every Tuesday between 9 and 11 a.m. at Carlsbad libraries. Initial sessions are taking place at Dove Library and will shift to Cole Library between August 5 and August 26. In September, staff will evaluate program success and make adjustments to hours and locations as needed. This three-month pilot is designed to increase access to staff and resources, helping business owners with permitting questions, site selection, classification issues, and more. Appointments may be booked online, or businesses can walk in, pending availability. More information and the booking link are available at carlsbadca.gov/business/digital-resource- hub/business-office-hours. Topics covered during these sessions include: •Navigating city processes •Business license questions •Understanding permitting requirements •Clarification on zoning •Determining correct business classifications and usage •Guidance on home-based vs. commercial operations •Assistance with signage regulations •Support with commercial code enforcement-related issues •Access to incentives, grants or other financial-related support •Connection to external organizations or networking events •General navigation of city departments or contacts To tailor support, businesses are encouraged to complete a short intake form at July 15, 2025 Item #3 Page 2 of 14 carlsbadca.gov/SBL prior to their appointment. This allows staff to provide customized resources and follow-up assistance. If a business cannot attend in person, staff remain available via phone or virtual meetings. Businesses can reach out anytime at business@carlsbadca.gov. Digital Resource Hub Staff continue to see strong engagement with the City’s Digital Resource Hub, which has received over 1,500 page views. Through the platform, businesses have accessed over 13,000 data points, each contributing to custom reports tailored to individual operations. The most commonly downloaded reports include customer discovery insights, supply chain evaluations, and performance benchmarks. Many businesses use the tool to benchmark their performance within the market, with top searches including average revenue, workforce salaries, and employee data. Other popular topics include market research, business plan development, and customer acquisition strategies. To support users, the platform vendor offers direct assistance, including weekly live sessions every Wednesday at 11:00 a.m. PT, where businesses can ask questions and learn how to maximize the platform’s benefits. City Business Page In support of the city’s business community, staff are redesigning the Business section of the city website to improve navigation, update content, and better support businesses at all stages. The redesigned page will feature: •Streamlined navigation tailored to common business needs (e.g., starting a business, renewing a license, or applying for permits) •Customized content based on business stage or type •An expanded Digital Resource Hub for centralized access to city resources •Quick links to signage guidelines, permitting info, and department contacts Business Signage Signage remains a frequent concern for small business owners, particularly in designated village or commercial zones. In response, staff are increasing efforts to provide accessible guidance on signage regulations to help businesses stay compliant and avoid delays. Small Business Workshop Series As outlined in the FY 2025–26 budget, staff are launching a new Small Business Workshop Series to provide timely resources and expert-led discussions. The first two workshops will focus on export opportunities and zoning regulations—two key areas affecting business growth. Workshop 1 – Export Opportunities & Foreign Trade Zones (July 29) In partnership with the City of San Diego (which administers the FTZ for the region) and World Trade Center San Diego, this session will highlight export marketing, global expansion strategies, and how the FTZ program can help reduce costs and boost competitiveness. Given the ongoing uncertainty around tariffs, this session will support businesses currently July 15, 2025 Item #3 Page 3 of 14 operating in or exploring FTZ participation. A recording will be made available online. Workshop 2 – Zoning & Land Use (August 26) Held in person at the Carlsbad Chamber of Commerce, this session will focus on zoning and allowable uses. Tailored for brokers and business owners, it will clarify which business operations are permitted in which zones, address common site selection pitfalls, and offer guidance to reduce permitting delays and mismatches between use and location. Carlsbad Employer Open House Included in the FY 2025–26 budget, staff have begun coordinating with the Chamber of Commerce to plan the inaugural Carlsbad Employer Open House, scheduled for March 2026. This event will allow local employers to welcome students and community members to learn about Carlsbad’s diverse industries and career paths. By partnering with local high schools and colleges, the event will help showcase workforce needs and encourage career exploration, especially among students preparing to enter the job market. Life in Action Website and Recruiting Tools The updated Life in Action website (CarlsbadLifeInAction.com) launched on July 15 with a refreshed design, improved content, and full ADA compliance. As the backbone of the city’s talent attraction efforts, the site highlights why Carlsbad is a great place to live and work. The site’s Talent Hub—formerly known as Life in Action Recruiter and Candidate Marketplace— connects job seekers and employers more directly, helping companies identify talent they might otherwise miss. Industry Gatherings In May, Carlsbad cohosted an event with Naturally San Diego and San Diego Sport Innovators for companies in the lifestyle and wellness sectors. Held at the Museum of Making Music, the event drew 80 attendees and showcased Carlsbad’s growing role in this dynamic industry cluster. In June, staff hosted a small coffee meetup with representatives from the gaming industry to discuss future collaboration opportunities. Attendees toured the former Warner Bros. Gaming Studio on State St., a site currently being evaluated as a potential incubator or coworking space. Also in June, Carlsbad hosted the Connect Summer Social, which featured 25 “Cool Companies” and more than 400 attendees. Held at The Flower Fields, the event positioned Carlsbad as a vibrant hub for startups and innovation. This was the third time Carlsbad has hosted the event. Economic Development Strategic Action Plan The attached Year 3 Action Plan (Exhibit 1) provides a comprehensive update on the 55 new and ongoing actions scheduled for implementation in FY 2025–26, as recommended by the Economic Development Subcommittee and approved by City Council during the budget process. July 15, 2025 Item #3 Page 4 of 14 Fiscal Analysis This action has no financial impact. Next Steps Staff will continue to implement the Economic Development Strategic Plan actions for fiscal year 2025-26 and will keep the subcommittee informed of progress. Exhibit 1.Economic Development Strategic Action Plan - Year 3 July 15, 2025 Item #3 Page 5 of 14 ECONOMIC DEVELOPMENT STRATEGIC ACTIONS FISCAL YEAR2025-26 YEAR 3 ACTION PLAN July 15, 2025 Item #3 Page 6 of 14 Exhibit 1 ~it:yof Carlsbad About the Strategic Actions Matrix The Economic Development Strategic Plan is a roadmap that will guide the city’s economic development activities for the next five years. The Strategy comes at a critical time for the city and the community. Given the economic uncertainty of the past few years, changing market pressures, international conflict, and shortage of available workers, it is more important than ever to identify Carlsbad’s economic development strategies and to prepare for future challenges. The Strategic Plan provides flexible and agile guidance for Carlsbad to address City Council’s goal of economic vitality: fostering a vibrant community. This Economic Development Strategic Actions matrix accompanies the Strategic Plan as a guide for the tactical actions that will build toward achieving the overarching goals and objectives in the Strategic Plan. The Strategic Actions will allow the city to re-prioritize or realign strategies as economic conditions change or if priorities shift throughout the tenure of the Strategic Plan. While the Economic Development Department is the lead on these efforts, economic development is collaborative, and is not limited to one department, group, or organization. The Strategic Actions document thoughtfully involve multiple city departments, local and regional partners, workforce and talent, residents, and the broad and diverse businesses that support the community. As such, the Strategic Actions are intended to assist the city in aligning its program priorities to match the market opportunities identified in the Strategic Plan. The Strategic Actions document assumes that new activities and programs would be phased in over several years and acknowledges that many of the proposed tactics involve activities that the city is already undertaking. It also provides an estimate of cost for future activities. The cost estimates provided are updated for each fiscal year, and projected forward for future years. The estimate provided for future years will be updated on an annual basis to ensure accuracy and adaptability to the current budget conditions, as the specific implementation time frame approaches. The City of Carlsbad believes in transparency and accountability, and as such, staff will regularly update the Economic Development Subcommittee on the progress made on the goals and objectives in the Strategic Plan and Strategic Actions document. | 2 | CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 2July 15, 2025 Item #3 Page 7 of 14 City of Carlsbad Economic Development Strategic Plan Goals GOAL 1: Support Small Businesses, Startups & Entrepreneurs Support Small Businesses, Startups & Entrepreneurs in partnership with local and regional collaborators, supporting the long-term viability of entrepreneurs and small businesses in Carlsbad. GOAL 2: Develop Workforce and Attract Talent Develop and attract workers and talent by providing skills, resources, and support for current and future jobs. GOAL 3: Grow and Support Key Industries Grow and support key industries by providing and creating resources for these industries to thrive in Carlsbad’s economy. GOAL 4: Encourage Placemaking and Engagement Encourage a sense of connection in our community by building upon our successes and promoting access to economic development resources and opportunities. CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 3 | Updates to the Strategic Actions Matrix The five-year implementation timeline means that new actions will be started during each year of the strategy. Over time, these actions will accumulate to demonstrate expanded impact and programming. On the matrix presented on the following pages, actions that are “Complete” or “Ongoing” from previous years are shown in GREEN. “In Progress” and new actions that will commence in fiscal year 2025-26 are shown in YELLOW. When combined, between actions that were implemented in the first year, and new actions proposed for the second year, there are 55 actions that are proposed to be implemented in fiscal year 2025-26. July 15, 2025 Item #3 Page 8 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 4 | Objective Strategic Action Deliverable Status Priority:High Start Year:FY23-24 Cost:Funded Lead:I&EDPriority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:CD & IT Priority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:I&ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:I&ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:I&ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:I&ED Priority:Medium Start Year:FY25-26 Cost:$100,000 Lead:I&ED & CD Priority:Low Start Year:FY25-26 Cost:$5,000 Lead:I&ED Permit submittal statuses available to check online Utilizing Energov, track turnaround times for planning applications and permits to identify areas to increase efficiency. Complete (ongoing) CD staff tracks turnaround times. Example includes enabled streamlined signage application Track turnaround times of permit applications Objective 1.2:Provide a positive customer service experience during the permitting process. Not Started Create a program to give planning and building staff better insight into operations in key industries, thereby giving a better understanding of development need. Industry workshops with staff Not Started Creation of a one stop shop permit center that allows customers to access resources related to the permitting process in one location. Customer Self Service Portal Complete Roll out of Energov self service portal Create an option for applicants to request project resolution issue meetings to resolve high priority, time- sensitive issues with senior level Development Services staff. Creation of a project resolution process Complete Evaluate a potential economic development priority project designation for planning and permitting review that could included expedited review, enhanced communication and/or other allowances. Create priority project criteria; Identify options to expedite Promote the pre-application program to help identify major issues early in the entitlement process. Pre-application process becomes a primary tool for developers with questions regarding development projects Complete (ongoing) Information included in discussions with developers and new companies Enhance the Welcome to Carlsbad Program for new businesses by providing information and resources on the pre-application program, permitting process, and business resources. Ensure new businesses have access to resources and information needed to grow their business Complete Available on the city’s business page of the website Continue the implementation of the Customer Self Service program within the permitting application system, Energov, to increase the number of Building, planning, and other permits available online In Progress (10% complete) 12 permits now available, goal to have 200 permits available online Increase the ability for customers to track the status of their projects online.  In Progress (25% complete) Building permits now available, other permits in development Objective 1.1: Educate the public on the permitting and entitlement process and provide City staff with the knowledge and resources they need to provide such information Goal 1: Support Small Businesses, Startups & Entrepreneurs in partnership with local and regional collaborators, supporting the long-term viability of entrepreneurs and small businesses in Carlsbad. Celebrate staff’s role in economic development of Carlsbad and continue to educate on how their work can lead to success and economic health in the Work across City Departments to ensure staff understands how their work impacts Economic Development Complete (ongoing) Communications between internal departments that interact with businesses to convey economic impact Resourcing Continually review the planning application and permitting procedures to identify process improvements. Continuous audit of procedures Complete (ongoing) System in place. Recent examples include ADU by-right process, comprehensive form updates Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:CD & IT Priority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY26-27 Cost:$100,000 Lead:ED & CD Priority:Low Start Year:FY25-26 Cost:Funded Lead:ED Priority:Medium Start Year:FY25-26 Cost: Lead:I&ED Objective 1.1: Educate the public on the permitting and entitlement process and provide City staff with the knowledge and resources they need to provide such information Celebrate staff’s role in economic development of Carlsbad and continue to educate on how their work can lead to success and economic health in the City. Work across City Departments to ensure staff understands how their work impacts Economic Development Complete (ongoing) Communications between internal departments that interact with businesses to convey economic impact Continually review the planning application and permitting procedures to identify process improvements. Continuous audit of procedures Complete (ongoing) System in place. Recent examples include ADU by-right process, comprehensive form updates Continue the implementation of the Customer Self Service program within the permitting application system, Energov, to increase the number of applications available online. Building, planning, and other permits available online In Progress (10% complete) 12 permits now available, goal to have 200 permits available online Increase the ability for customers to track the status of their projects online.  In Progress (25% complete) Building permits now available, other permits in development Pre-application process becomes a primary tool for developers with questions regarding development projects Complete (ongoing) Information included in discussions with developers and new companies Enhance the Welcome to Carlsbad Program for new businesses by providing information and resources on the pre-application program, permitting process, and business resources. Ensure new businesses have access to resources and information needed to grow their business Complete Available on the city’s business page of the website Objective 1.2: Provide a positive customer service experience during the permitting process. Evaluate potential solutions to give a clearer understanding of zoning prior to submittal. (OpenCounter) Implement a solution to make zoning and planning information more accessible Cancelled - no longer a priority Not Started Create a program to give planning and building staff better insight into operations in key industries, thereby giving a better understanding of development need. Industry workshops with staff Permit submittal statuses available to check online Utilizing Energov, track turnaround times for planning applications and permits to identify areas to increase efficiency. Complete (ongoing) CD staff tracks turnaround times. Example includes enabled streamlined signage application Track turnaround times of permit applications In Progress Funded in FY 2025-26 Budget Creation of a one stop shop permit center that allows customers to access resources related to the permitting process in one location. Customer Self Service Portal Complete Roll out of Energov self service portal Create an option for applicants to request project resolution issue meetings to resolve high priority, time- sensitive issues with senior level Development Services staff. Creation of a project resolution process Complete Evaluate a potential economic development priority project designation for planning and permitting review that could included expedited review, enhanced communication and/or other allowances. Create priority project criteria; Identify options to expedite Promote the pre-application program to help identify major issues early in the entitlement process. July 15, 2025 Item #3 Page 9 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 5 | DRAFT Objective Strategic Action Deliverable Status Priority:High Start Year:FY23-24 Cost:Funded Lead:I&EDPriority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:CD & IT Priority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:I&ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:I&ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY23-24 Cost:Funded Lead:I&ED & CD Priority:Medium Start Year:FY23-24 Cost:Funded Lead:I&ED Priority:Medium Start Year:FY25-26 Cost:$100,000 Lead:I&ED & CD Priority:Low Start Year:FY25-26 Cost:$5,000 Lead:I&ED Permit submittal statuses available to check online Utilizing Energov, track turnaround times for planning applications and permits to identify areas to increase efficiency. Complete (ongoing) CD staff tracks turnaround times. Example includes enabled streamlined signage application Track turnaround times of permit applications Objective 1.2:Provide a positive customer service experience during the permitting process. Not Started Create a program to give planning and building staff better insight into operations in key industries, thereby giving a better understanding of development need. Industry workshops with staff Not Started Creation of a one stop shop permit center that allows customers to access resources related to the permitting process in one location. Customer Self Service Portal Complete Roll out of Energov self service portal Create an option for applicants to request project resolution issue meetings to resolve high priority, time- sensitive issues with senior level Development Services staff. Creation of a project resolution process Complete Evaluate a potential economic development priority project designation for planning and permitting review that could included expedited review, enhanced communication and/or other allowances. Create priority project criteria; Identify options to expedite Promote the pre-application program to help identify major issues early in the entitlement process. Pre-application process becomes a primary tool for developers with questions regarding development projects Complete (ongoing) Information included in discussions with developers and new companies Enhance the Welcome to Carlsbad Program for new businesses by providing information and resources on the pre-application program, permitting process, and business resources. Ensure new businesses have access to resources and information needed to grow their business Complete Available on the city’s business page of the website Continue the implementation of the Customer Self Service program within the permitting application system, Energov, to increase the number of Building, planning, and other permits available online In Progress (10% complete) 12 permits now available, goal to have 200 permits available online Increase the ability for customers to track the status of their projects online.  In Progress (25% complete) Building permits now available, other permits in development Objective 1.1: Educate the public on the permitting and entitlement process and provide City staff with the knowledge and resources they need to provide such information Goal 1: Support Small Businesses, Startups & Entrepreneurs in partnership with local and regional collaborators, supporting the long-term viability of entrepreneurs and small businesses in Carlsbad. Celebrate staff’s role in economic development of Carlsbad and continue to educate on how their work can lead to success and economic health in the Work across City Departments to ensure staff understands how their work impacts Economic Development Complete (ongoing) Communications between internal departments that interact with businesses to convey economic impact Resourcing Continually review the planning application and permitting procedures to identify process improvements. Continuous audit of procedures Complete (ongoing) System in place. Recent examples include ADU by-right process, comprehensive form updates Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Low Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Priority:Low Start Year:FY24-25 Cost:Funded Lead:ED Priority:Low Start Year:FY24-25 Cost:Funded Lead:ED Priority:Low Start Year:FY24-25 Cost:Funded Lead:CD Priority:Low Start Year:FY26-27 Cost:Funded Lead:CD Priority:Medium Start Year:FY25-26 Cost:Lead:ED Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Partner with the Employer Assistance and Resource Network on Disability Inclusion (EARN) to create resources for disabled-owned businesses. Establish Partnership(s)Cancelled - no longer a priorityObjective 1.5: Increase engagement and support for women, minority, veteran, disabled-owned businesses Through a data driven approach, consider additional flexibility in the development code to allow for more agility as business trends change Identify outdated planning practices and codes In conjunction with regional partners such as SBA, SCORE, and SBDC, offer trainings specifically geared towards supporting women, minority, veteran, and disabled-owned businesses. Establish Partnership(s)Complete Promoted in Business Newsletter and other communications channels Celebrate women, minority, veteran, and disabled-owned businesses by acknowledging and creating events around: Women’s Small Business Month, Veterans Small Business Week, Black Business Month, Hispanic Heritage Month, etc. Creation of events that promote inclusivity In Progress Funded in FY 2025-26 Budget Working with the Carlsbad Chamber of Commerce to promote these types of businesses Not Started Objective 1.4: Embrace the changing nature of work and what that may look like for Carlsbad businesses Expand partnerships with entrepreneur support organizations and regional business partners to connect entrepreneurs with resources, networks, and capital. Partner with entrepreneur support organizations for services Complete (ongoing) Partnered with Connect, Startup San Diego, and San Diego Sport Innovators to support entrepreneurs and startups In partnership with the local business organizations, hold a Carlsbad Employer Open House to showcase local businesses and connect them with potential employees. Host or support an open-house event of Carlsbad employers In Progress Funded in FY 2025-26 Budget Develop a Small Business Liaison Program that includes a dedicated liaison to resolve issues with the small business and entrepreneur community. Identify / add staff person to manage program Evaluate signage requirements for businesses. Right-sized signage requirements for businesses Not Started Continue to host a day of San Diego Startup Week in Carlsbad to demonstrate the city's importance to the startup ecosystem in North County and the region as a whole. Host a day of startup week Complete Carlsbad is positioned to be an annual site for Startup Week Objective 1.3: Empower small businesses and entrepreneurs with resources they need to be successful in Carlsbad Complete Small Business Liaison Program was launched in early Spring 2025. Create Small Business and Entrepreneur Symposium on basic and critical issues for small business owners. Topics could include marketing, social media, finance, human resources, access to capital, technology, and more. Complete (ongoing ) Partnership between Small Business Liaison and Carlsbad Libraries Position libraries as resource centers for small businesses to gain skills and information needed to run or grow their operations Partner with business organizations to develop a shop local initiative to encourage patronage at Carlsbad businesses.  In Progress (75% complete) Program being built in conjunction with Chamber, CVA and Visit Carlsbad A resource and marketing kit for businesses to demonstrate the importance and impact of shopping local July 15, 2025 Item #3 Page 10 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 6 | Objective Strategic Action Deliverable Status Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:Libraries Priority:Medium Start Year:FY25-26 Cost:Funded Lead:I&ED & Libraries Medium Start Year:FY25-26 Cost:Funded Lead:ED Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Priority:Medium Start Year:FY24-25 Cost:Funded Lead:IT Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:IT Priority:Medium Start Year:FY25-26 Cost: Priority:Low Start Year:FY23-24 Cost:$1M - 3M Lead:Trans Goal 2: Develop and attract workers and talent by providing skills, resources, and support for current and future jobs. Resourcing Enhance Life In Action tools to assist in talent attraction for Carlsbad businesses in key industries - transitioning Life in Action Recruiter tool from a pilot to an ongoing resource for Carlsbad businesses. Update interface to be more useful and intuitive for businesses, allows for better data gathering on usage Complete (ongoing) Life in Action website, Recruiter tool, and Talent Hub have been overhauled and refreshed Delivery of skills-based training for Carlsbad residents Complete (ongoing) Piloted the Job-Readiness Room program and learned key insights into how to better support skills training. Ensure adequate wi-fi access is available at appropriate city facilities In Progress (50% complete) Data gathering, research, and cost estimation have been completed Collaborate with regional partners such as SOCAL, Mira Costa College, TCI, and local businesses for workforce training for middle school, high school, post-secondary students, and transitioning adults. Create and maintain partnerships In Progress Funded in FY 2025-26 Budget Objective 2.4: Through the implementation of the Sustainable Mobility Plan programs, mindfully create opportunities to promote economic vitality by providing the Carlsbad workforce with additional mobility options Evaluate micro-mobility options to make Carlsbad more connected and accessible. Increased ridership on public transit and other multi-modal options Complete Feasibility analysis and report completed. Recommendations deemed unfeasible to implement at this time Evaluate partnership with local businesses to enhance the current Down Payment Assistance Program. Ensure workers are able to buy a hous in Carlsbad Cancelled Pursuing alternate strategies like promoting housing options that are within a 20-30 minute commute from CarlsbadED H&HS Objective 2.3: Through the implementation of the Housing Element programs, address housing issues while promoting economic vitality by providing the workforce additional housing opportunities to be able to both live and work in Carlsbad Lead: Objective 2.2: Create a more connected City and capitalize on existing digital tools to promote digital equity Support the formation of internship programs for Carlsbad employers and reduce the barrier for interns to participate Support and facilitate resources to expand internship programs In Progress Working with SDNEDC and CSUSM to reduce barriers to internships Objective 2.1: Enhance workforce training and talent attraction resources to support Carlsbad’s key industries by partnering with K-12 school districts, regional higher educational institutions, and regional cities to support talent development and linkages with key industries Partner with K-12, school districts, and higher education institutions to enhance their existing programs that provide technical and soft skills to entry level employees. Create and maintain partnerships In Progress Working to align programming, like Employer Open House, with school districts and colleges Facilitate partnerships between Carlsbad’s businesses and education partners to identify skills necessary to obtain employment in high wage industries. A better-informed higher educational system as to the needs for skills in the workforce Complete (ongoing) Staff regularly conveys skills demand to higher education partners, talent dashboard is live Promote the City’s existing digital tools to connect residents, businesses, and tourists to resources the city offers. Added messaging to outbound communications Complete Resources promoted in economic development newsletters and social media communications Conduct an initial study for outdoor Wi-Fi at city facilities and other critical areas for the public. Enhance and promote educational workshops provided by the Library, Parks and Recreation and other resources that provide skill development to Carlsbad’s workforce. Ensure workers are able to buy a house in Carlsbad July 15, 2025 Item #3 Page 11 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 7 | DRAFT Objective Strategic Action Deliverable Status Priority:High Start Year:FY23-24 Cost:Funded Lead:Trans Priority:High Start Year:FY25-26 Cost:Funded Lead:Trans Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY24-25 Cost:Funded Lead:ED Priority:High Start Year:FY24-25 Cost:Funded Lead:ED Priority:High Start Year:FY24-25 Cost:Funded Lead:ED Priority:High Start Year:FY25-26Cost:Funded Lead:ED Priority:High Start Year:FY25-26Cost:Funded Lead:ED Priority:Low Start Year:FY23-24 Cost:Funded Lead:ED Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Goal 3: Grow and support key industries by providing and creating resources for these industries to thrive in Carlsbad’s economy. Resourcing Evaluate micro-mobility options in the Village and coastline to make Carlsbad more connected and accessible. Provide analysis of mobility options that enhance connectivity In Progress (75% complete) Potential collaboration with the City of Encinitas In Progress Objective 3.2: Connect businesses in key sectors with data and resources they need to thrive in Carlsbad. Use business data and recent business survey to assess and engage with industry clusters to develop support for their expansion, attraction, and retention. Survey businesses biannually and use data to engage with key industries Complete (ongoing) Pivoting strategy to working with SDNEDC, CSUSM and other partners to evaluate opportunities to conduct a study at a North County-wide level Utilize partnership with Innovate 78 to connect Carlsbad businesses with regional resources. Cohesive economic development and collaboration across North County Complete (ongoing) Regional collaboration to provide resources and programming to North County businesses Partner with local universities and colleges to create workforce development opportunities in the hospitality, tourism, and entertainment sectors. A more robust pipeline of workers for hospitality and tourism jobs In Progress Objective 3.4: Support the needs of our residents while balancing the needs of our businesses in tourism, hospitality, and entertainment. Support regional innovation showcases, like "Innovation Day" to demonstrate Carlsbad's commitment to fostering innovative firms and industries. Continue to support Carlsbad business organizations that maintain the tourism economy in Carlsbad. Support for Carlsbad's tourism sector Complete (ongoing) Regular meetings with Visit Carlsbad and hoteliers, re-establishment of the CTBID under ’94 law Support innovation showcases like "Innovation Day" Complete Participated in and supported Carlsbad companies in Innovation Day, Cool Companies and other regional programs Update information and mapping of Carlsbad's key industry clusters and patent intensity. Updated key industry cluster and patent information Complete Overhauled as part of Life in Action website updates Objective 3.3: Assist businesses in growing industries or sectors, such as health care, life sciences, and the innovation economy, which are looking to relocate or expand in Carlsbad. Create a form to better track BEAR projects and their impact on the city. Develop an intake form and tracking sheet Complete Created an intake form and overhauled CRM system Create a site-selection tool to position Carlsbad for inbound investment. Develop a site-selection tool In Progress Funded in FY 2025-26 Budget Objective 3.1: Evaluate opportunities to improve mobility for visitors, residents, and the workforce. Host commercial real estate forums to create connections with resources. Recurring forum with commercial brokers Complete (ongoing) Periodic check-ins and workshops with commercial brokers Promote the city’s business locator website to businesses looking to move to Carlsbad, developers, brokers, and investors. Increased awareness of tools to support businesses moving to Carlsbad Complete (ongoing) Messaging included in Economic Development in newsletter and social media Host industry advisory groups with leaders in key business clusters, with a specific emphasis on the innovation economy.  Create an ongoing series of industry roundtable discussions Complete (ongoing) Roundtable series captures all key industries Use data to identify specific mobility issues and select projects from the City’s Sustainable Mobility Plan that will result in a higher quality of life for Carlsbad residents and workers. July 15, 2025 Item #3 Page 12 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 8 | Objective Strategic Action Deliverable Status Priority:Medium Start Year:FY25-26 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:ED & Comms Priority:Low Start Year:FY23-24 Cost:Funded Lead:ED Priority:High Start Year:FY24-25 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Priority:Low Start Year:FY26-27 Cost:Funded Lead:ED & IT Priority:High Start Year:FY23-24 Cost:Funded Lead:CD Priority:High Start Year:FY25-26 Cost:Funded Lead:ED Priority:Low Start Year:FY24-25 Cost:Funded Lead:ED Priority:High Start Year:FY23-24 Cost:Funded Lead:ED Goal 4: Encourage a sense of connection in our community by building upon our successes and promoting access to economic development resources and opportunities. Resourcing Develop a communications plan specific towards economic development efforts and celebrating the business community with consistent and cohesive messaging. Updated communications plan Complete Updated as part of ongoing communications efforts Incorporate business and economic development activities into the weekly City Manager newsletter, City calendar, and social media to foster a sense of pride in local businesses. Complete (ongoing) Regula business updates and activities are promoted through city channels Objective 4.1: Build upon the successes of the communication efforts in the City to promote the City’s economic development programs. Develop and promote “how to” videos for select permitting processes. Complete Small Business Resource Hub is live on the city's business page Development of a spotlight tool for digital outlets Develop a business spotlight program to highlight local businesses Complete (ongoing) Small business spotlight in newsletter and social media Cancelled - no longer a priority Create a How to do Business Guide to assist small businesses and entrepreneurs in opening a business in Carlsbad. Creation of resource guide Complete (ongoing) Available on business page of the city's website Develop and promote bulletins and flow charts for common permitting application types. Develop bulletins and flow charts Complete (ongoing) Expand the opt-in text messaging system related to economic development and other City activities. Citywide platform available to community members Creation of videos In Progress Funded in FY 2025-26 Budget Create a digital library of free business resources. Creation of digital library Develop a separate economic development newsletter focused on business and workforce development resources. Stand-alone "Business Update" newsletter Complete (ongoing) Update Economic Development website and Doing Business in Carlsbad website to include links to programs and regional partners and resources. Updates to business-facing web resources In Progress (80% complete) Resource Hub and business intelligence tools featured on business page July 15, 2025 Item #3 Page 13 of 14 CITY OF CARLSBAD ECONOMIC DEVELOPMENT STRATEGIC ACTIONS - YEAR 3 | 9 | Priority:Medium Start Year:FY26-27 Cost:Funded Lead:ED & Comms Priority:Low Start Year:FY26-27 Cost:$10,000 Lead:ED & Comms Priority:High Start Year:FY23-24 Cost:Funded Lead:ED & Comms Priority:Medium Start Year:FY24-25 Cost:Funded Lead:ED Priority:Low Start Year:FY25-26 Cost:Unknown Lead:Cultural Art Priority:Medium Start Year:FY25-26 Cost:unknown Lead:CD Priority:High Start Year:FY23-24 Cost:unknown Lead:ED Complete Life in Action now on Threads Objective 4.2: Enhance placemaking opportunities to strengthen the connection between people and the places they share. Partner with local businesses to participate in and promote the City’s volunteer program to activate public spaces and foster a sense of connection. Promote volunteer opportunities to businesses Not Started Provide a digital platform for local businesses to promote their volunteer opportunities, such as beach cleanups. Citywide platform available to community members In Progress (20% complete) Piloting a new platform that could present an option for this type of program Utilize the City’s social media platforms to showcase Carlsbad’s sense of place and community. Increased engagement on social media platforms that showcase the city as a desirable destination Complete (ongoing) Leverage Life in Action and city-owned channels to enhance perception of Carlsbad Partner with local business organizations to implement placemaking strategies such as holiday lighting and a banner program to enhance the sense of place and community. Robust and well maintained banner program Complete (ongoing) Banner program efectively managed by CVA Objective 4.3: Leverage city-owned assets and right of way to create a sense of place Consider expanding the City’s social media footprint into additional platforms to target different segments of the Carlsbad population. Continue to celebrate local artists by enhancing the City’s Public Art Collection. Enhanced public art displays In Progress Working with Cultural Arts to evaluate opportunities Expand the City's parklet program to create additional green space and community gathering opportunities. Enhanced green space that is open and usable to the public Cancelled - no longer a priority Parklet program does not make sense when parking demand is increasing Objective Strategic Action Deliverable Status Goal 4: Encourage a sense of connection in our community by building upon our successes and promoting access to economic development resources and opportunities. Resourcing Complete (ongoing) Banner program effectively managed by CVA July 15, 2025 Item #3 Page 14 of 14 ECONOMIC DEVELOPMENT STRATEGIC ACTIONS UPDATE Recommendation: Receive an informational report on the implementation of current economic development strategic actions, discuss and provide recommendations. It e m 3 ECONOMIC DEVELOPMENT {city of Carlsbad ECONOMIC DEVELOPMENT STRATEGIC PLAN •Supports Strategic Plan Goal -Economic Vitality •Four Key Goals: o Support Small Businesses, Startups & Entrepreneurs o Develop Workforce and Attract Talent o Grow and Support Key Industries o Encourage Placemaking and Engagement •55 Actions implemented for fiscal year 2025-26 ECONOMIC DEVELOPMENT {city of Carlsbad ECONOMIC DEVELOPMENT Current Economic Trends FED’s Update on the Inflation Report – Key Considerations for July 16 Release Tariff impact under watch: First CPI report to reflect noticeable effects on new tariffs. Key sectors to monitor: Autos, apparel, and core goods like electronics and furniture — areas most sensitive to tariff pricing pressures. Fed policy implications: A higher-than-expected inflation reading could delay interest rate cuts, as the Fed remains cautious about inflation expectations becoming unanchored. {city of Carlsbad 12-month percentage change, Consumer Price Index, selected categories, not seasonally adjusted 15% 10% 5% 0% ■ All items -Food - • Food at home • • Food away from home • I • • ••• ..11ll11111 • . .. . -• • -5% -'----------------------------------- May 2015 May 2017 May 2019 May 2021 May 2023 May 2025 Source: U.S. Bureau of Labor Statistics. ECONOMIC DEVELOPMENT Industry Gatherings Recent Business Engagement Highlights: Lifestyle & Wellness Event (May): •Co-hosted an event with Naturally San Diego & San Diego Sport Innovators at the Museum of Making Music. •80 attendees; showcased Carlsbad’s growth in wellness and lifestyle industries. Gaming Industry Meetup (June): •Toured former Warner Bros. studio and discussed using the space as a potential incubator/coworking site. Connect Summer Social (June): •Carlsbad was the destination 400 attendees and 25 “Cool Companies” at The Flower Fields. •Reinforced Carlsbad as a hub for startups and innovation (3rd time hosting). {city of Carlsbad ECONOMIC DEVELOPMENT Small Business Liaison Program Development Direct Business Support – New Initiatives •Small Business Liaison Office Hours – Current Pilot with Library & IT Staff •Small Business Workshop Series •Continued access to Digital Resource Hub & Business Support Intake Form Current top issues for small businesses/support given: •Financing – inquiries about grants, incentives, and programs that support business operations •Commercial space – expansions and zoning-related questions •Signage – increasing need for clear, easy-to-understand regulations {city of Carlsbad Launched pilot program on July 8 to provide 1:1 support office hours, available at Carlsbad libraries Current Schedule: •Day Offered: Tuesdays •Time: 9:00 AM – 11:00 AM •Session Duration: 30-minute appointments •Locations: Rotating - Dove Library (July 8 – 29) & Cole Library (August 5 -26), September (TBD – based on usage) •Booking Access Points: •Carlsbad Library Website: library.carlsbadca.gov/programs/events- calendar •City of Carlsbad’s Digital Resource Hub: carlsbadca.gov/business/digital- resource-hub/business-office-hours ECONOMIC DEVELOPMENT Small Business Liaison Office Hours {city of Carlsbad -·-•---~ -·- CARLSBAD CITY LI RARY ECONOMIC DEVELOPMENT Small Business Liaison Office Hours Topics may include: •Navigating city processes •Questions about business licenses •Understanding permitting requirements •Guidance on home-based vs. commercial operations •Assistance with understanding city codes and regulations •Connection with other city departments •Access to incentives, grants, or other financial resources •Connection to external agencies and organizations •General navigation of city departments or contacts Office hour sessions serve as the first point of contact for business inquiries and are a means for helping staff understand emerging business needs and inbound interest. {city of Carlsbad >>> I' I - -I ✓- ✓-✓- ✓- I ECONOMIC DEVELOPMENT Small Business Workshops Business education series that provides small businesses with knowledge and tools to address key challenges and pursue growth Goals: •Support business continuity and resilience •Provide actionable insights •Address timely and relevant challenges Upcoming Workshop Topics: •Foreign Trade Zones & International Business Support: How they work and opportunities for Carlsbad businesses o July 29th at 2pm – Virtual •Zoning – Allowable Usages & Where to Locate Your Business: Understanding zoning regulations and making informed location decisions o August 26th at 3pm – Carlsbad Chamber of Commerce {city of Carlsbad ECONOMIC DEVELOPMENT Small Business Workshops Topic: Export/Import Assistance & Foreign Trade Zone Program Date: Tuesday, July 29th, 2025 Time: 2:00 PM – 3:00 PM Sign Up: communityhub.carlsbadca.gov/ Presenters: City of San Diego – Foreign Trade Zone & World Trade Center San Diego – International Business Support Session Details: •Hear from experienced global market professionals. •Gain an overview of current trends in international markets. •Learn about the Foreign Trade Zone Program and how it may help your business’ operations. •Network with peers and local business leaders. {city of Carlsbad The City of SAN DIEG WORL TRADE C NTER SAN DIEGO ECONOMIC DEVELOPMENT Digital Resource Hub – Website Usage & Analytics 1604 1068 211 146 127 52 726 425 121 65 73 42 0 200 400 600 800 1000 1200 1400 1600 1800 Total /business/digital-hub /business/digital-hub/small-business-insights /business/digital-hub/shop-local /business/digital-hub/small-business-advisor /business/digital-hub/pulse View Counts Digital Resource Hub - Website Usage – Feb 1 to July 14, 2025 Active users Views {city of Carlsbad ■ ■ ECONOMIC DEVELOPMENT Digital Resource Hub – Data Driven Decisions 109 84 45 32 29 24 22 10 8 7 7 5 2 2 0 20 40 60 80 100 120 Restaurants & Food Establishments Construction & Home Services Creative & Entertainment Services Health & Personal Care Retail Stores Manufacturing & Industrial Consulting & Business Services Legal & Financial Services Real Estate & Rental Services Software & Tech Services Transportation Services Education & Child Services Energy & Environment Non-Profit & Arts Organizations Top Industry Clusters {city of Carlsbad ■ ■ - ECONOMIC DEVELOPMENT Digital Resource Hub – Data Driven Decisions 25% 17% 12%10% 8% 6% 6% 6% 6%4% Top Topics Researched by Businesses Market Research Business Plan Finding Customers Website Traffic Insurance Startup Cost Financing Growth Funding the Business Sourcing Product and Suppliers Assessing Demand {city of Carlsbad ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ECONOMIC DEVELOPMENT Business Signage Support Signage continues to be one of the top areas of support requested by small businesses, especially those located in village or commercial zones. Assistance/support to small businesses: •Increased demand for easy-to-understand signage guidelines and compliance support. •Staff are designing simple one-page signage guides to help businesses navigate regulations. •Efforts are focused on increasing compliance, reducing permitting delays, and ensuring businesses meet local signage requirements from the outset. {city of Carlsbad General Information AddreM slgn• ,hall be provided on all building,. Exemptions for signage permit: Signs not requiring a 1l9n pe,mit Include address sigr>S, w,indow signs and all other slgns as identified in CMC Section 21.41.040. Link: https://ecode360.com/44012028-l-440l2004 Permitted Signs The following signs are some of the ~•milted signs that you can use fot yoo r small business: A-frame sign Plutlill:M'Ki,,.,,..,1~ Address sign Awning sign Directiona I sign Directory sign Ga,s station sign• Marquee sign Monument sign Neon slgn Wittlllma,ti;,ri•on~tion Plaque sign• Projecting sign Restaurant menu sign• Suspended sign Wall sign Window sign Fascia & Pole a How to apply for a permit? FIii out the City Planner's P-11 Form: Unlc::httpi/iw,,,w.r.,rl$badr.,-9<Wlhomushow publlsh<dd<>cum..,V◄74/6371143◄211 l3300000 Information needed for application A drawing with deslg'I. slm, matctlals, colors (for commerdal signs), lighting. and how It's attached. A site plan showing exactly where the sign goes on your property. A list of other signs already Ofl your property. Cc,nsttuction and electrical plans if needed. a 0 Pay the Sign Permit Fee: Pion teY!ew ftts "'-'Y also •pply.Ftt, are set by the City Cooncll and vary by !lgn type, Review Process: The Oty wtll ttvlew )'Out ,Pl)IICltiOn to tnsu,e you, sign follows local codes. Signs that Me part or a lirliJf:r :M!ilfl pr~r1m Pike-In I shopplnliJ center) fo&w a dlffettnl procits1. Welcome to Carlsbad! Here's Your Easy Guide to Business Sign Rules https://www.carlsbadca.ge,v/businessresc,urces ECONOMIC DEVELOPMENT City Website - Business Page Updates Redesigning the Business section of the city website to improve navigation, update content, and better support businesses at all stages. The redesigned page will feature: •Streamlined navigation tailored to common business needs (e.g., starting a business, renewing a license, or applying for permits) •Customized content based on business stage or type •An expanded Digital Resource Hub for centralized access to city resources •Quick links to signage guidelines, permitting info, and department contacts {city of Carlsbad Business ECONOMIC DEVELOPMENT Life in Action Website and Recruiting Tools Serves as the foundation of Carlsbad’s talent attraction efforts, showcasing the city as a premier place to live and work. New Website Launch: •CarlsbadLifeInAction.com relaunched on July 15 with a modern design, enhanced content, and ADA compliance. Talent Hub: •Formerly the Recruiter and Candidate Marketplace, this updated feature offers a direct connection between job seekers and employers, helping local companies discover untapped talent. The updated platform enhances Carlsbad’s position as a destination for top talent and supports local business recruitment efforts. {city of Carlsbad Life n Action· CS.tl5b1u1 CA