HomeMy WebLinkAbout2026-04-22; Library Board of Trustees; 03; Overdue and Lost Item ProcessApril 22, 2026 Item #3 Page 1 of 1
Meeting Date: April 22, 2026
To: Library Board of Trustees
From: Suzanne Smithson, Library & Cultural Arts Director
Staff Contact: Katie Nye, Deputy Library Director
katie.nye@carlsbadca.gov, 442-339-2094
Katy Duperry, Senior Librarian
katy.duperry@carlsbadca.gov, 442-339-5176
Subject: Overdue and Lost Item Process
District: All Recommended Action
Receive an overview of the library’s Overdue and Lost Item process. Executive Summary
This presentation will provide an overview of the process that occurs when a library item is not
returned and is designated as “Lost,” including timelines, noticing, and collection procedures. Explanation & Analysis
None. Fiscal Analysis
No financial impact. Next Steps
None. Environmental Evaluation
The proposed action is not a “project” as defined by CEQA Section 21065 and CEQA Guidelines
Section 15378(b)(5) and does not require environment review under CEQA Guidelines Section
15060(c)(3) and 15061(b)(3), because the proposed action to report on the library’s Overdue and
Lost Item process is an organizational or administrative government activity that does not involve
any commitment to any specific project which may result in a potentially significant physical
impact on the environment. Any subsequent action or direction stemming from the proposed
action may require preparation of an environmental document in accordance with CEQA or CEQA
Guidelines. Exhibits
None.
LIBRARY BOARD OF TRUSTEES
Overdue and Lost Item Process
Katie Nye, Deputy Library Director
Katy Duperry, Senior Librarian
Library & Cultural Arts Department
April 22, 2026
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TODAY’S PRESENTATION
•What happens when an item becomes lost
•Collections process
•Replacement copies
ITEM 3: LOST ITEM PROCESS
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TIMELINE OF A LOST ITEM
DAY 1
PATRON CHECKS
OUT ITEM
DAY 21-84
ITEM RENEWS
DAY 112
ITEM LOST; 2ND
OVERDUE NOTICE
DAY 85-DAY 99
FIRST OVERDUE
NOTICE SENT
DAY 127
COLLECTIONS
PROCESS BEGINS
ITEM 3: LOST ITEM PROCESS
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UNIQUE MANAGEMENT
•Company that recovers lost library items
and fees
•Contacts patrons on behalf of the library
•Does not send accounts to the credit
bureaus
ITEM 3: LOST ITEM PROCESS
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ITEM 3: LOST ITEM PROCESS
ITEM RETURNED ITEM NOT RETURNED
•Bills for item removed
•Processing fees removed
•$10 recovery fee remains
•Recovery fee must be paid for
account to be removed from
collections
•Patron pays for lost item
•Patron pays processing fee
•Patron pays recovery fee
•Patron account is removed from
collections
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REPLACEMENT COPIES
•Durability
•Systems integration
•Cost of doing business
•Library collection needs
ITEM 3: LOST ITEM PROCESS
Thank you
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ITEM 3: LOST ITEM PROCESS