HomeMy WebLinkAboutCornerstone OnDemand; 2026-04-10;Docusign Envelope ID: 8294E78C-D421-85F2-822A-840711B0C5A1Docusign Envelope ID: 52CA69AB-2776-4854-9949-747E9B6184BA
Yes
pending
Docusign Envelope ID: 8294E78C-D421-85F2-822A-840711B0C5A1
GVP, Sales
May 19, 2026
Jared Bogert
Docusign Envelope ID: 52CA69AB-2776-4854-9949-747E9B6184BA
Maria Callander
Director of Information Technology
5/20/2026
Q-127729
STATEMENT OF WORK
PURPOSE
The purpose of this Statement of Work is to describe the scope and deliverables for the service delivery of the Cornerstone product.
This engagement will follow a co-build model, where responsibilities are shared between the delivery consultant and the Client. The delivery
consultant will guide and support the Client throughout the service delivery process, providing best practices, recommendations, and technical
oversight. The Client will actively participate by performing configuration and build activities within all in-scope environments.
Configuration and integration tasks will first be completed in the Client’s lower environment, with the Client responsible for replicating those
activities in the Production environment following successful testing. This collaborative approach is designed to enable knowledge transfer,
increase client ownership, and ensure long-term success with the solution.
Additional Services
Cornerstone Consulting Services
Brief Summary
Cornerstone offers remote consulting for the products for which the Customer has valid subscriptions. Services provided include both
functional and technical consulting, subject to the number of hours pre-purchased by the Customer. Should the Customer’s need exceed
these hours, additional hours may be purchased through a change order or new purchase.
Hours Purchased – 24.00
Tasks
Areas of Consulting may include but are not limited to:
Implementing all system configuration changes and maintaining the configuration documentation.
System best practices
Security features
Navigation setup
Business process optimization
Utilization strategies
Training on application use
Data integration support
Content management
Additive implementation and consulting support of newly purchased software
Assumptions
Consulting services are available from 8 AM to 5 PM local consultant time, Monday through Friday, on a first-come-first-served
basis unless in active implementation. Proactive planning and assignments will ensure support.
Consulting usage will be billed in 15-minute increments.
Project coordination efforts will also count towards the hours of the Customer.
Project documentation and reporting will be based on Cornerstone’s toolkits
This is a one-time service offering; additional hours may be purchased separately.
This service is remote, Travel expenses, if applicable and approved by the Customer, will be billed separately to the Customer
according to Cornerstone's standard policies.
CHANGE CONTROL
The agreed scope will be implemented according to the Project Plan, which will be agreed with the Client in the Plan phase. Any changes to the
signed off Design Plan will be managed by the change control process. The Design Plan may be extended by length, and additional fees may
be incurred.
Changes include:
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Additional requirements.
Delayed completion of tasks according to the Implementation Plan.
Rescheduling of meetings which delays the go live date.
Incomplete tasks due to resources or skills.
Agreed date changes based on business needs.
Requests for additional services will also require a change order to this Statement of Work.
Client delays to the project timelines stated above will require a change order to this Statement of Work. Delays due to Cornerstone teams shall
not trigger any additional costs for the Client. Documenting such changes and the pricing impact to the original project scope and costs will be
managed and agreed between Cornerstone and Client. Work will not commence until respective Change Requests are completed, approved,
and funded (where necessary), by Cornerstone and the Client. The Client will not unreasonably withhold agreement to such change orders.
TIMELINE AND DELIVERY
Project resources will be assigned within 15 business days from the order's effective date or start date, whichever is later. If the order start date
is more than 15 business days after the effective date, project resources will be assigned on the start date unless otherwise specified in the
special terms. Project resource assignment does not mean the project has kicked off. The official kick-off date will be mutually agreed upon,
after resource assignment.
Services will be performed remotely by Cornerstone unless otherwise expressly stated as on-site within this Agreement. The Services will be
delivered for the flat fee(s) specified below, with additional reimbursement for any pre-approved travel expenses mutually agreed upon in advance
for on-site activities.
Some or all of this project may be delivered by consultants located within an India-based Cornerstone office. All Cornerstone resources will adhere
to the working hours of the Client’s time zone.
Project Components Investments
Implementation Services
Cornerstone Consulting Services: One-Time SVCSCS0001 Included
Total Service Investment $6,000.00
The end of the Implementation Services is defined as the completion of the above Cornerstone deliverables as outlined within the Statement of
Work. Acceptance of the deliverables will be in accordance with the Agreement.
ASSUMPTIONS AND CLIENT OBLIGATIONS
In order for Cornerstone to provide the Services outlined in this Statement of Work, Client shall provide the necessary resources to fulfill the
obligations listed below:
Select and assign knowledgeable, empowered Implementation team including the following roles, which may overlap:
o Business Process Owner (Decision Makers)
o Lead Cornerstone System Administrator
o Project Manager of the Cornerstone Implementation
o HRIS Technical Administrator (Optional, depending on data requirements and extraction capabilities)
o Executive Stakeholder (Optional)
Empower team to make real-time decisions regarding configuration and business process functions during the project.
Ensure project team attendance and active participation during all phases of the Implementation project.
Client will ensure the required training has been completed prior to the start of UAT.
Formally accept (sign-off) all key deliverables and implementation services per the Agreement.
Manage Client project staffing and milestones through Cornerstone provided work plan.
Ensure completion of Client project deliverables.
Attend and participate in implementation sessions.
Provide a primary point of contact for Cornerstone during and after the implementation.
Ensure proper change management communication to end-users during implementation in preparation for rollout.
Cornerstone and Client agree that changes to key members of the implementation team or significant changes in business requirements or
decisions, in each case by Client, that cause delays in the project timeline may require a change order to this Statement of Work. Change
orders are reviewed mutually and may result in additional charges.
Client is solely responsible for testing all processes during the UAT phase.
For the Learning Module, the Client will use the Cornerstone Learning Content Loader to upload online content to the portal. All Client-provided
content must be compliant with SCORM v1.2, SCORM 2004, xAPI, or AICC v3.5 standards.
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Any technical integration or service, historical data load, master data load, or data migration not expressly listed in this Statement of Work will
be scoped as a separate work effort and is not included in the scope of this document.
Client is solely responsible for testing all content and data loaded to the Cornerstone portal, whether through one-time uploads or recurring
integrations. This includes, but is not limited to, tracking functionality, data accuracy, and verification of successful upload.
Requests for application code changes are out of scope.
Additional contracts may be required to utilize third party non-Cornerstone OnDemand services and integrations (such as job board
aggregation, video interview, background screening, and Cornerstone Marketplace integrations.)
For purposes of GDPR functionality: Client will ensure that all data fields related to controlling data retention processes are captured correctly
on the User record e.g. Legal Entity, Termination Date, Termination Reason and Employment Status. If Client only requires a single data
retention period, Client will set-up one Legal Entity Organizational Unit. Client will activate the data retention processes for that Legal Entity by
submitting a work order to Cornerstone's Global Product Support after the completion of the implementation deliverables. If Client requires
multiple Legal Entities to fulfill Client’s data retention policy requirements, Client will need to engage a Services Partner via a paid for Consulting
engagement.
This project will be delivered remotely unless expressly stated otherwise within this Statement of Work.
Except where otherwise stated or agreed by the parties, Cornerstone’s obligation to perform the Services set forth herein expires at the earlier
of: (i) acceptance of the Service by Client; (ii) Twelve months of the later of the Order’s effective date or start date; or (iii) if Client commences
the project but subsequently does not proceed with the project, six (6) months from the date Client ceased working on the project.
Docusign Envelope ID: 8294E78C-D421-85F2-822A-840711B0C5A1Docusign Envelope ID: 52CA69AB-2776-4854-9949-747E9B6184BA