HomeMy WebLinkAboutItron Inc; 2026-07-21;REMOTE SUPPLEMENTAL SERVICE AUTHORIZATION
A.Introduction
This document defines the remote supplemental services that
City of Carlsbad (“Customer”) has asked Itron, Inc. (“Itron”) to
perform and the associated hours and fee for the requested service(s) as noted in Section B (the
“Services”). This remote supplemental services authorization is entered into as of (Date)
and is governed by the terms and conditions defined in Attachment A. This Service Authorization
(“Order”) form shall be used only where total Services are $15,000 (USD) or less. If the Services exceed
this amount, Itron may require additional and/or different agreements to be signed.
B.Remote Service Requested
The following service(s) is requested under Itron Service Request # 01691405 :
Training
Upgrade/Migration Support and Services
Application Troubleshooting and Maintenance
Database Troubleshooting and Maintenance
Network Troubleshooting
3rd Party Product Troubleshooting
Other:CIS Integration Testing
Additional information relevant to services requested:
Click here to enter text.
C.Service Hours & Fees
The hours required to perform the remote service(s) noted above are estimated to be 10 and will
be billed to Customer at a Time & Materials rate of $442.00 (USD) per hour.
The total fee for service(s) identified herein are estimated to be $ 4,420.00 (USD).
Note: If the estimated hours are less than the Actual hours used to complete
requested service(s), Customer will be invoiced for Actual hours used. If the Actual
hours needed to complete requested service(s) are higher than the estimated hours,
Customer will be invoiced for Actual hours used with a minimum threshold of one hour.
D.Contact and Billing Information
Docusign Envelope ID: E2E1C0A1-8BC5-834B-800D-26FBEB34CE6E
July 21, 2026
Requested Customer Data
Contact Name Doug Kappel
Contact Phone # (s)
Contact Email Address
Email address for e-Invoice delivery
Billing Address
Special Billing Requirements?
Enter PO# Here
PO#
NOTE: If your company does not issue Purchase Orders, please enter
something here for your reference of this Supplemental Service (ie name,
date, etc.). The information you enter in the PO# field will be included on the
Itron Invoice you receive.
E. Authorization
By signing below, Customer authorizes Itron to perform the remote services detailed herein and
authorizes Itron to invoice Customer for said service.
Customer Itron, Inc.
Authorized Signature Authorized Signature
Printed Name Printed Name
Title Title
Date Date
Doug.Kappel@carlsbadca.gov
renewals@carlsbadca.gov
1635 Faraday Ave, Carlsbad, CA 92008
no
pending
442.339.2791
Docusign Envelope ID: E2E1C0A1-8BC5-834B-800D-26FBEB34CE6E
Sr Technical Support Manager
7/20/2026
James Walker
Director of Information Technology
Maria Callander
7/20/2026
ATTACHMENT A
Additional Terms
This section provides key terms governing the performance of the Services and the allocation of liability, without
which the fees charged for the Services would be higher.
• Customer will furnish technical assistance, network availability, visibility, accessibility, and /or necessary
documentation as requested by Itron personnel performing the Services.
• The parties acknowledge that each party may acquire non-public information and material that is
confidential, proprietary or trade secret information (“Confidential Information”) of the other party. Any
such Confidential Information shall be items conspicuously marked or otherwise identified as
“confidential” or “proprietary” at the time of disclosure, or if not marked, information that should, by its
nature, be considered confidential. Except for information that has been published or is otherwise
available to the receiving party without breach of this order, each party agrees to take all steps reasonably
necessary to hold in trust and confidence the other party’s Confidential Information and not to disclose it
to third parties or to use it in any way, commercially or otherwise, other than as permitted under this
order. Each party will limit the disclosure of Confidential Information to employees or subcontractors
with a need to know who: (i) have been advised of the confidential nature of the Confidential
Information; and (ii) have acknowledged the express obligation to maintain such confidentiality.
• Fees for Services will be billed in U.S. Dollars on a fixed fee or time and materials basis at the rates
identified herein. Fees will be invoiced within thirty (30) days after the Services. Payment terms are net 30
from date of invoice. The terms and conditions herein supersede terms on Customer Purchase Order.
• Itron is a developer of computer software and as such, may use its proprietary software, documentation
and other software licensed to Itron in the performance of the Services. All software, software
enhancements, updates, bug fixes and other modifications to the software and documentation and other
related work product resulting from this Agreement are and shall remain the property of Itron or its
licensors. Customer may be entitled to use the software and documentation only in accordance with a
separate software license agreement.
• Itron warrants that all Services provided under this SOW will be performed in a professional and
workmanlike manner in accordance with industry standards. For Services that do not meet this warranty,
Itron will re-perform the Services at its cost, provided that Customer notifies Itron in writing of such
deficient Services within sixty (60) days of the date that the Services were initially performed. The
foregoing states Customer's exclusive remedy and Itron’s sole liability for breach of this Services warranty.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
WITH RESPECT TO SERVICES AND DELIVERABLES.
• NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR LOST PROFITS OR INDIRECT, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS ORDER, EVEN IF THE PARTY HAS BEEN NOTIFIED OF
THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES WILL ITRON’S LIABILITY TO
CUSTOMER EXCEED FIFTY PERCENT (50%) OF THE AMOUNTS PAID BY CUSTOMER TO ITRON IN THE
TWELVE (12) MONTH PERIOD PRIOR TO THE DATE OF ANY CLAIM.
• Itron will not be responsible for any failure to perform the Services due to unforeseen circumstances
beyond its reasonable control.
• This order sets out the entire agreement between the parties relative to its subject matter and
supersedes all prior or contemporaneous agreements or representations, oral or written. Execution of a
facsimile or electronic copy (including but not limited to e-mail acceptance by duly authorize
representative of Customer) of this Agreement shall have the same force and effect as execution of an
original.
• This Order and its performance hereunder shall be governed by and construed in accordance with the
laws of State of Washington without reference to Washington conflicts of law principles. The U.N.
Convention on Contracts for the International Sale of Goods and any jurisdiction’s implementation
thereof shall not apply to this Order.
Docusign Envelope ID: E2E1C0A1-8BC5-834B-800D-26FBEB34CE6E