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Home My WebLink AboutAMEND 2017-0026; OMNI LA COSTA RESORT BALLROOM EXPANSION; FINAL EVENT PARKING AND NOISE MANAGEMENT PLAN; 2019-01-30Table of Contents I. Introduction and Overview II. Traffic and Parking Management Event Protocol Green Events Yellow Events Red Events III. Noise Management Protocol IV. Parking Lot Maintenance Protocol V. Contact List Exhibits Map of Parking Lot Numbering Disbursement of Spaces during Yellow/Red Events Map of Shuttle Routes Shuttle Transportation Images Green Event Sign Locations Yellow /Red Event Sign Locations Yellow Event Traffic Controller Locations Red Event Traffic Controller Locations OMNierr~_f RESORTS la costa Page I 1 PAGE2 PAGE2 PAGE2 PAGES PAGE5 PAGE7 PAGES PAGES PAGE9 PAGE10 PAGE 11 PAGE 12 PAGE14 PAGE 15 PAGE 16 PAGE17 I. Introduction and Overview This Event Parking Management Plan (Plan) is presented to provide policies and procedures to be implemented when events drawing hotel and/or outside users occur on the Omni La Costa property. The intent of this plan is to provide for procedures for traffic control, parking management and noise management to ensure that there is on site efficiency and convenience to event guests and that we maintain compatibility with the surrounding residential properties during events. This report identifies three types of events based on size of event(s). These are labeled as follows: Green Events -When an event or combined events during any time period is less than 400 expected people. Yellow Events -When an event or combined events during any time period is between 400 and 799 expected people. Red Events -When an event or combined events during any time period is 800 or more expected people. The following are the mandatory procedures to be followed for traffic control, parking management and noise control. Each category will be described separately based on whether this is a Green, Yellow or Red Event: CDS -Costa Del Sol Ballroom CDL -Costa Del Luna Ballroom CEC -Coastal Event Center II. Traffic and Parking Management Event Protocol The Omni La Costa Resort's personnel shall follow the following protocols to manage traffic and parking as discussed in each of the following event categories. Green Events (up to 400 people) Traffic Management: (For all referenced lots see Parking Lot Numbering Exhibit, page 9) 1. Valet Parking • 2-4 associates will be added to the normal staffing levels. • Satellite Valet Operation will be available if requested by our clients • If needed we will contract an outside vendor (Pacific Coast Valet) to assist with the Satellite Valet Operation • With Satellite Valet Operation, we will contract 2-3 additional Valet Attendants to assist with arrivals. • Cars for valet will be parked in the existing valet lot (LOT 8). 2. Directional Signs • A-frames will be created via Golf Plotter. Each A frame will be specific to the Group Event. OMNI·"'-REsORTS la costa Page I 2 • Each frame will read "Event Self-Parking" then an arrow pointing towards the direction of the self parking area (LOT 7). • In the case of multiple events the A frame will read "Resort Events Self Parking" then an arrow pointing towards the direction of the self parking area1 These A-frames will be located in specific locations: (see Green sign location exhibit page 14) o (1) A frame located at 5 points (near Lot 15) single sided o (1) A frame located at 3 points (intersection before Lot 1 and 2) double sided o (1) A frame located at Self Parking/Cameo area (outside of Lot 7) double sided o (1) A frame located at Villa 1 & Self (Lot 8) single sided Parking Management: <For all referenced lots see Parking Lot Numbering Exhibit. page 9) 1. Self Parking • Our guests will be directed to the Self Parking areas such as: o Cameo Lot (Lot 7) o Behind CDS (Lot 6) o Villa 1 Valet & Self (Lot 8) this will be used as overflow and only if needed. • Loss Prevention team will be responsible for patrolling the Self Parking areas to ensure the capacity of our Self Parking areas are optimal for the events. 2. Valet Parking • Our Valet Team will be using the following areas: o Bus Curb (Lot 1) o Spa Valet (Lot 2) o Villa 1 & Self (Lot 8) Yellow Events ( 400 to 799 people) Traffic Management: <For an referenced lots see Parking Lot Numbering Exhibit. page 9) • 6 -8 associates will be added to the normal staffing levels. • Satellite Valet Operation will be available if requested by our clients • If needed we will contract an outside vendor (Pacific Coast Valet) to assist with the Satellite Valet Operation • With Satellite Valet Operation, we will contract 3-5 additional Valet Attendants to assist with arrivals: 1 The gravel parking lot known as LOT 7 (PA 2 per Master Plan) is located north of the proposed ballroom addition. Per the conditions of approval of the ballroom expansion, this parking lot will be improved by the addition of 6 parking lot light standards, a concrete pedestrian sidewalk connecting the lot to the ballroom building, replacement of weathered gravel with new, compacted gravel and painted striping of parking spaces. The gravel lot and painted spaces will be monitored and maintained on a monthly basis by Omni resort personnel subject to periodic review by the city of Carlsbad. OMNI·/ I ~-f RESORTS la costa Page I 3 o We will contract 2 Traffic Controllers (see Yellow Controller exhibit page 16) • (1) Traffic Controller located at 3 points (intersection before Lot 1 and 2) • (1) Traffic Controller located at Self Parking/Cameo area (outside of Lot 7) 2. Directional Signs • A-frames will be created via Golf Plotter. Each A frame will be specific to the Group Event. • Each frame will read "Event Name Self-Parking" then an arrow pointing towards the direction of the self parking area (Lot 7). • In the case of multiple events the A frame will read "Resort Events Self Parking" then an arrow pointing towards the direction of the self parking area • These A-frames will be located in specific locations: (see Yellow/Red sign location exhibit page 15) o (1) A-frame located at 5 points (near Lot 15) single sided o (1) A-frame located at 3 points (intersection before Lot 1 and 2) double sided o (1) A-frame located at Self Parking area/Cameo (outside of Lot 7) double sided o (1) A-frame located at Villa 1 & Self (Lot 8) single sided o (2) A-frames located at North Intersection leading to residential area that read "Residential Parking Prohibited" Parking Management: (For all referenced lots see Parking Lot Numbering Exhibit. page 9) Also see Hotel Parking Lot Area & Disbursement of Spaces during Code Yellow and Red Events, page 10 1. Self Parking • Our guests will be directed to the Self Parking areas such as: o Cameo Lot (Lot 7) o Behind CDS (Lot 6) o Villa 1 Valet & Self (Lot 8) this will be used as overflow and only if needed o Lower Employee Lot (Lot 4) -Only at Higher Yellow threshold. This will be used only as an overflow during the higher threshold. 2. Valet Parking • Our Valet Team will be using the following areas: o Bus Curb (Lot 1) o Spa Valet (Lot 2) o Villa 1 & Self (Lot 8)2 3. Our Guest Services Team will provide Shuttle Services at Higher Yellow threshold. (See Map of Shuttle Routes, page 11) • We have 6-8 golf carts (each golf cart seats 6 passengers) • We have a Mercedes Sprinter (seats 11 passengers) • This shuttle service will run from Lower Employee Lot (Lot 4) and bring guests from that parking lot to their respective event location (CDS/CDL/CEC) at the beginning of the event 2 Loss Prevention team will be responsible for patrolling the Self Parking areas to ensure the capacity of our Self Parking areas are optimal 0MNT' '. ~-f REsORTS la costa Page I 4 • This shuttle service will run from event location (CDS/CDL/CEC) and bring guests to the Lower Employee Lot (Lot 4) at the end of the event Red Events (800 or more people) Traffic Management: <For all referenced lots see Parking Lot Numbering Exhibit, page 9} 1. Loss Prevention with coordination by Guest Services Manager shall create and submit a Right of Way permit. The Right of Way Permit shall be processed through the City's Land Development Engineering Division. The Right of Way permit shall be approved on a yearly basis for "Red" Events. The Right of Way permit will address signs and traffic control in the public right of way. All permit fees as established by the City of Carlsbad, shall be paid prior to hosting the event. 2. There will be an elevated level of staffing for our valet team • 10-12 associates will be added to the normal staffing levels. • We would receive information from our Catering Service Management Team regarding any Satellite Valet Operation request from our clients • We will contract outside vendor (Pacific Coast Valet) to assist with the Satellite Valet Operation o We will contract 6-8 Valet Attendants (to assist with arrival experience only) o We will contract 5-8 Traffic Controllers3 (see Red Controller exhibit page 17) • (1) Traffic Controller located at 3 points (intersection before Lot 1 and 2) -Required • (1) Traffic Controller located at Self Parking/Cameo (outside of Lot 7) -Required • (1) Traffic Controller located at Self Parking/Cameo (inside of Lot 7) -Required • (1) Traffic Controller located in Villa 1/Self-Parking (Inside Lot 8) -Required • (1) Traffic Controller located at 5 points (near Lot 15) -Required • (1) Traffic Controller located at Main Entrance (outside Lot 4) -Optional • (1) Traffic Controller located at Lower Employee Lot (inside Lot 4) -Optional • (1) Roving Traffic Controller as needed -Optional 4. Directional Signs • A frames will be created via Golf Plotter ■ Each A frame will be specific to the Group Event • A frame will read "(Event Name) Self-Parking" then an arrow pointing towards the direction of the self parking area • In the case of multiple events the A frame will read "Resort Events Self Parking" then an arrow pointing towards the direction of the self parking area • These A frames will be located in specific locations: (see Yellow/Red sign location exhibit page 15) o (1) A frame located at 5 points (near Lot 15) single sided o (1) A frame located at 3 points (intersection before Lot 1 and 2) double sided o (1) A frame located at Self Parking/Cameo area (outside of Lot 7) double sided o (1) A frame located at Main Entrance (outside of Lot 4) single sided o (2) A frames located at North Intersection leading to residential area that read "Residential Parking Prohibited" 3 Traffic Controller will be stationed at their position for the duration of the event. OMNI·/ I '_I RESORTS la costa Page I 5 Parking Management: <For all referenced lots see Parking Lot Numbering Exhibit. page 9} Also see Hotel Parking Lot Area & Disbursement of Spaces during Code Yellow and Red Events, page 10 1. Se lf Parking • Our guests will be directed to the Self Parking areas such as: o Lower Employee Lot (Lot 4) a. Self Parking/Cameo area (Lot 7) b. Behind CDS (Lot 6) c. Villa 1 Valet & Self (Lot 8) 2. Valet Parking • Our Valet Team will be using the following areas: o Bus Curb (Lot 1) o Spa Valet (Lot 2) o Villa 1 & Self (Lot 8) o Villa 1 & Self Dirt Lot (east of Lot 8) 3. Our Loss Prevention Team Leaders will send an email 3 days out to All Associates to direct them to park in the following locations: • Motor Pool Lot (Lot 12 west) • Creekside Lot (Lot 12 east) • Dirt Lot/South of 400 & 500 building (south of Lot 11) this will be used as overflow and only if needed 3. Our Loss Prevention Team Leaders will schedule a Loss Prevention Officer to safeguard the resort entrance by the Fire Department and shall have an In-House Guest List and Member List • The Loss Prevention Officer will place a wooden barricade to prevent entrance • The loss Prevention Officer will direct all non member and non resort guests to the Main Resort Entrance 4. Our Guest Services Team will provide Shuttle Services: (see Map of Shuttle Routes, page 11) • We have 6-8 golf carts (each golf cart seats 6 passengers) • We have 1 Mercedes Sprinter (seats 11 passengers) o This shuttle service will run from Lower Employee Lot (Lot 4) and bring guests from that parking lot to their respective event location (CDS/CDL/CEC) at the beginning of the event o This shuttle service will run from event location (CDS/CDL/CEC) and bring guests to the Lower Employee Lot (Lot 4) at the end of the event • We will rent additional (6-8 seat golf carts) golf carts as needed depending on t he business volume demand (Cart Mart is our preferred vendor) Resort and Carlsbad Police Department Notification Process 1. Senior Security Supervisor shall contact the City of Carlsbad police department on the non-emergency line at (760)-931-2197 and ask for the Watch Commander. This phone call is just a courtesy call and OMNT,,~-1 REsORTS la costa Page I 6 reminder that this event will be occurring in 2 days' time. At this point the Police Department and Carlsbad City have already approved the Traffic Master Plan. 2. If the Traffic Controllers report issues with Parking or Traffic, they shall immediately contact the manager on duty at 760-438-9111. 3. All issues shall be resolved in a timely manner in order to not affect the City or Resort Services. III. Noise Management Protocol 1. Per the approved la Costa Resort and Hotel Master Plan, outdoor music and amplified sound from the ballroom area shall comply with following conditions of approval of Planning Commission Resolution No. 7315: a. Condition #23: Outdoor events within Planning Area 5 (Ballroom) shall only occur within the approved outdoor event area. Outdoor events are limited to 7 AM -10 PM Sunday -Thursday and 7 AM -11 PM Friday-Saturday. Music, amplified or otherwise, or other amplified sound shall only be permitted outside of the ballroom between the hours of 10 AM -10 PM Sunday - Thursday and 10 AM-llPM Friday-Saturday. b. Condition #24: All non-transportation noise generated by the project shall not exceed the standards established in Table 5-3 of the Noise Element of the General Plan as measured at the perimeter boundaries of the la Costa Resort and Spa Master Plan. 2. Senior Security Supervisor shall contact the City of carlsbad police department on the non-emergency line at (760)-931-2197 and ask for the Watch Commander. A 1 days' notice prior to hosting an outside event with amplified music shall be provided. Watch Commander at the Carlsbad Police Department is notified of larger events so that direct contact with Resort is facilitated for action and resolution. 3. If there are any complaints regarding noise, the Watch Commander shall immediately contact the hotel at 760-438-9111 and ask for a Loss Prevention Supervisor. 4. Loss Prevention Supervisor to contact Director of Banquets/Events so appropriate action can be taken regarding noise. 5. Complaint shall be resolved immediately after the notice is received by the Watch Commander. IV. Parking Lot Maintenance Protocol All parking lot areas shall be continuously maintained to serve the function of safe and adequate parking for Resort guests and visitors. Parking lot areas shall be maintained to ensure public health, safety and welfare and shall be kept free of debris through regular monitoring and maintenance by Resort staff. All Parking Spaces to be marked per approved plans, and restriped/painted as needed. OMN1~11 ~-J RESORTS la costa Page I 7 V. Contact List Carlsbad Police Department Name Lt Jeff Smith Pacific Coast Valet Name Erin S. Omni La Costa Resort Personnel Name Brian Hughes Steve White Patsy Bock Corey DiNofia LUISE. SIMENTAL Matt Murray Position Watch Commander Position Owner Position Managing Director Senior Security Supervisor Director Of Sales and Marketing Director of Catering and Conference Services Guest Services Manager Assistant Director of Banquets Omni La Costa -Residential Liaison Name Position Doug Yavanian Residential Liaison Contact Number 760-931-2197 Contact Number Email 760-212-5991 pcvalet@pacbell.net Contact Number Email 760-929-6300 Brian.Hughes@Omnihotels.com 760-438-9111 ext. 4554 Steve.White@omnihotels.com 760-929-6391 pbock@omnihotels.com 760-929-6354 corey.dinofia@omnihotels.com 760-804-7457 lsimental@omnihotels.com 760-931-7553 Matt.Murray@omnihotels.com Contact Number Email Doug Favonian 760-438-9111 <Doug.Yavanian@omnihotels.com> OMNI·/('_j REsORTS la costa Page I 8 OMNI 9 r 1 ~-J RESORTS la costa Parking Lots Lot Number Page I 9 Hotel Parking Lot Area & Disbursement of Spaces during Code Yellow and ~ IOf AEGIUR IIOlll.AIIA SPOTS LOTt Cca!OOS tlS~E looel EMFt.OYEE LOT LOH EXCt.OOES t2H,,lfOC>.PFED to.~S 4 MOTalCYlE SPOTS • COS/Cll SELF & Vi\LET tlQ.UlfS 61 llfseMDl.6ftRSP~ sPOTS 981tCCDS OI LOf6 10~ LOST TO CXl. BN..lAQal CDSVAlET 0 LOT5 71LOSTTO Cll BAU.ROOM 61-WOC>m:D RE~ t:169 TOTAL <llST~S SPAVAlfl 4' LOT2 Vafi8tf'itk~ • LOTJ 8USCOl8 • tOTt excutts c iwttAPPen SPA HOTEL LOT9 PLUS 1 IWIJICNlPEDtlREAR MEl.l:EILOT LOTa EJl.lttS 1 twttAP!IEO VUA 1 VAi.ET & SELF • LOT8 10AD001()1>W. SPOTSARE~SIMOFOIHERTZ VUA3&4 LOT10 EXCLltlES&tw«APPEO IDfllS HOTcl {700'5) 0 LOTl4 21-WOCN'f'8} MOTOAPOCX. LOT (\'/EST) .us LOT 12 SUBTOTAi. 11tl ~ CAI.EO LOT (Acffls lllm Fkt 5111,on) • LOTf DIRT LOT (ScN(~ rl 400/500 lluiliing) LOT l1~ SU8TOTAl 311 riOTI.W!1<EO r.RANOTOTAL ',* TOTAL SPACES ***Please note that all Handicap spaces have been removed from the total number of spaces in each lot in rder to project an accurate number of spaces that can be used/occupied by Events. In addition, please note that the Walker Study supersedes the Hotel Parking Space count. The above just illustrates how each lot is used during large events. OMNI•''~-RESORTS la costa Page I 10 Map of Shuttle Routes •· ·-. "' ,,., POOL MOuq5 ,1.1 , 1 ,,.. ·.,n WATC.RSLtOC ltOURS t).A 1" 111,,. •r ;,,.,, • •• ·t< n, The black illustrated line above shows the shuttle route of the Golf Carts and Sprinter. These shuttles will take clients/guests from Lot 4 over to the first stop location which would be Lot 15. Lot 15 is the Coastal Event Center, which is where check-in is located along with retail shops and dinning. The shuttle would keep going over to CDS Ballroom and CDL (Costa del Sol and Costa de la Luna -New Ballroom) which is the stop in front of Lot 6 and then head back the same route and pickup guests as needed in lot 7 and 8. 0MNI9 : 1 -f RESORTS la costa Page I 11 Shuttle Transportation Images igure 1: Typical Golf Cart Shuttle OMNI·" -f RESORTS la costa Page I 12 igure 2: Mercedes Benz Sprinter: igure 3: Interior of Mercedes Benz Sprinter OMNI ~/( -f RESORTS la costa Page I 13 1 . i 1 ~ > = .. 0 1/1 Cl :, 0 :I: .. 0 ::; 1/1 Cl .. ... ◄ :C - [ g I . ~ :'.i <i 0 1/1 Cl :, 0 :t ... 0 0 a. la costa Page I 14 la costa Page I 15 la costa f . .. " VI a ::, 0 J: w 0 ::; VI a w ';j ~ Page I 16 ., u Ill a: :, 0 J: "" 0 :; Ill a w ... <I 3: . ~ !: I ~ f . I ~ ;; C Ill I a: :, 0 J: .J 0 0 0 a. OMNI~' r ~--, RESORTS la costa Page I 17