HomeMy WebLinkAbout2014-07-08; City Council; Resolution 2014-1721 RESOLUTION NO. 2014-172
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2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARLSBAD,
CALIFORNIA, DIRECTING STAFF TO PURSUE CONTRACTING OUT
THE TECHNOLOGY HELP DESK SERVICES AND, IF REQUESTED BY
4 THE CARLSBAD CITY EMPLOYEES' ASSOCIATION, (CCEA) TO MEET
AND CONFER
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WHEREAS, for over a decade the City of Carlsbad has been partially outsourcing its
technology help desk services; and
WHEREAS, city staff researched the technology services market and discovered that
moving to a fully outsourced technology help desk service could save the city money and
11 increase the services offered to staff; and
12 WHEREAS, in March of 2013 Information Technology (IT) department staff, along with
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two CCEA members developed a request for proposal (RFP); and
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WHEREAS, in July of 2013 the RFP for Technology Helpdesk Services was published; and
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WHEREAS, two vendors provided responses to the RFP and after a best value analysis
ly was performed. Allied Digital was selected as the vendor of choice for a fully outsourced help
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1^ WHEREAS, the proposed vendor's fully outsourced service model represents increased
service levels and a savings of 17 percent annually; and
WHEREAS, the fully outsourced help desk proposal allows for the elimination of three
full time IT positions (IT Help Desk Staff); and
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24 WHEREAS, staff requires City Council direction to purse contracting out for help desk
25 services and, if requested by CCEA, to meet and confer over the decisions and/or effects of that
decision.
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1 NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad,
California, as follows that:
1. The above recitations are true and correct.
2. Staff are directed to pursue contracting out the technology help desk services.
3. Staff are directed, if requested by CCEA, to meet and confer over the decisions
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7 and/or effects of the decision to contract out the technology help desk services.
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PASSED, APPROVED AND ADOPTED at a Regular Meeting ofthe City Council ofthe City
of Carlsbad on the 8th day of July 2014, bythe following vote to wit:
AYES:
NOES:
Council Members Hall, Packard, Wood, Schumacher, Blackburn.
None.
ABSENT: None.
MATT HALL, Mayor
ATTEST:
BARBARA ENGLESON, CiU$/Clerk
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