HomeMy WebLinkAboutDyntek Sevices Inc; 2012-07-10;AGREEMENT FOR IMPLEMENTATION AND CONFIGURATION SERVICES - MICROSOFT
SYSTEM CENTER MANAGER
DYNTEK SERVICES, INC.
THIS AGREEMENT is made and entered into as of the /D day of
JTc/ify 20/A. by and between the CITY OF CARLSBAD, a municipal corporation,
("City"), and Dyntek Services, Inc, a state of Delaware corporation,("Contractor").
RECITALS
A. City requires the professional services of a technology services consultant that is
experienced in the design and implementation of Microsoft System Center Configuration
Manager 2012.
B. Contractor has the necessary experience in providing professional services and
advice related to the deployment of the Microsoft System Center Configuration Manager in the
city's technology environment.
C. Contractor has submitted a proposal to City and has affirmed its willingness and
ability to perform such work.
NOW, THEREFORE, in consideration of these recitals and the mutual covenants
contained herein, City and Contractor agree as follows:
1. SCOPE OF WORK
City retains Contractor to perform, and Contractor agrees to render, those services (the
"Services") that are defined in attached Exhibit "A", which is incorporated by this reference in
accordance with this Agreement's terms and conditions.
2. STANDARD OF PERFORMANCE
While performing the Services, Contractor will exercise the reasonable professional care and
skill customarily exercised by reputable members of Contractor's profession practicing in the
Metropolitan Southern California Area, and will use reasonable diligence and best judgment
while exercising its professional skill and expertise.
3. TERM
The term of this Agreement will be effective for a period of six (6) months from the date first
above written. The City Manager may amend the Agreement to extend it for one (1) additional
six (6) month period or parts thereof in an amount not to exceed forty thousand dollars
($40,000) per Agreement term. Extensions will be based upon a satisfactory review of
Contractor's performance, City needs, and appropriation of funds by the City Council. The
parties will prepare a written amendment indicating the effective date and length of the extended
Agreement.
4. TIME IS OF THE ESSENCE
Time is of the essence for each and every provision of this Agreement.
5. COMPENSATION
The total fee payable for the Services to be performed during the initial Agreement term will be
on a time and materials basis and will not exceed forty thousand dollars ($40,000). Contractor
will bill City upon completion of each project phase. No other compensation for the Services will
be allowed except for items covered by subsequent amendments to this Agreement. Billing for
each phase will occur upon phase completion. Incremental payments, if applicable, should be
made as outiined in attached Exhibit "A".
City Attorney Approved Version 2/17/12
6. STATUS OF CONTRACTOR
Contractor will perform the Services in Contractor's own way as an independent contractor and
in pursuit of Contractor's independent calling, and not as an employee of City. Contractor will be
under control of City only as to the result to be accomplished, but will consult with City as
necessary. The persons used by Contractor to provide services under this Agreement will not
be considered employees of City for any purposes.
The payment made to Contractor pursuant to the Agreement will be the full and complete
compensation to which Contractor is entitled. City will not make any federal or state tax
withholdings on behalf of Contractor or its agents, employees or subcontractors. City will not be
required to pay any workers' compensation insurance or unemployment contributions on behalf
of Contractor or its employees or subcontractors. Contractor agrees to indemnify City within
thirty (30) days for any tax, retirement contribution, social security, overtime payment,
unemployment payment or workers' compensation payment which City may be required to
make on behalf of Contractor or any agent, employee, or subcontractor of Contractor for work
done under this Agreement. At the City's election. City may deduct the indemnification amount
from any balance owing to Contractor.
7. SUBCONTRACTING
Contractor will not subcontract any portion of the Services without prior written approval of City.
If Contractor subcontracts any of the Services, Contractor will be fully responsible to City for the
acts and omissions of Contractor's subcontractor and of the persons either directiy or indirectiy
employed by the subcontractor, as Contractor is for the acts and omissions of persons directly
employed by Contractor. Nothing contained in this Agreement will create any contractual
relationship between any subcontractor of Contractor and City. Contractor will be responsible for
payment of subcontractors. Contractor will bind every subcontractor and every subcontractor of
a subcontractor by the terms of this Agreement applicable to Contractor's work unless
specifically noted to the contrary in the subcontract and approved in writing by City.
8. OTHER CONTRACTORS
The City reserves the right to employ other Contractors in connection with the Services.
9. INDEMNIFICATION
Contractor agrees to indemnify and hold harmless the City and its officers, officials, employees
and volunteers from and against all claims, damages, losses and expenses including attorneys
fees arising out of the performance of the work described herein caused by any negligence,
recklessness, or willful misconduct of the Contractor, any subcontractor, anyone directly or
indirectiy employed by any of them or anyone for whose acts any of them may be liable.
The parties expressly agree that any payment, attorney's fee, costs or expense City incurs or
makes to or on behalf of an injured employee under the City's self-administered workers'
compensation is included as a loss, expense or cost for the purposes of this section, and that
this section will survive the expiration or eariy termination of this Agreement.
10. INSURANCE
Contractor will obtain and maintain for the duration of the Agreement and any and all
amendments, insurance against claims for injuries to persons or damage to property which may
arise out of or in connection with performance of the services by Contractor or Contractor's
agents, representatives, employees or subcontractors. The insurance will be obtained from an
insurance carrier admitted and authorized to do business in the State of California. The
insurance carrier is required to have a current Best's Key Rating of not less than "A-:Vir'. OR
City Attorney Approved Version 2/17/12
with a surplus line insurer on the State of California's List of Eligible Surplus Line Insurers
(LESLI) with a rating in the latest Best's Key Rating Guide of at least "A:X".
10.1 Coverages and Limits.
Contractor will maintain the types of coverages and minimum limits indicated below, unless Risk
Manager or City Manager approves a lower amount. These minimum amounts of coverage will
not constitute any limitations or cap on Contractor's indemnification obligations under this
Agreement. City, its officers, agents and employees make no representation that the limits of
the insurance specified to be carried by Contractor pursuant to this Agreement are adequate to
protect Contractor. If Contractor believes that any required insurance coverage is inadequate.
Contractor will obtain such additional insurance coverage, as Contractor deems adequate, at
Contractor's sole expense.
10.1.1 Commercial General Liabilitv Insurance. $1.000.000 combined single-limit
per occurrence for bodily injury, personal injury and property damage. If the submitted policies
contain aggregate limits, general aggregate limits will apply separately to the work under this
Agreement or the general aggregate will be twice the required per occurrence limit.
10.1.2 Automobile Liabilitv (if the use of an automobile is involved for
Contractor's work for City). $1,000,000 combined single-limit per accident for bodily injury and
property damage.
10.1.3 Workers' Compensation and Emplover's Liabilitv. Workers' Compensation
limits as required by the California Labor Code. Workers' Compensation will not be required if
Contractor has no employees and provides, to City's satisfaction, a declaration stating this.
10.1.4 Professional Liabilitv. Errors and omissions liability appropriate to
Contractor's profession with limits of not less than $1,000,000 per claim. Coverage must be
maintained for a period of five years following the date of completion of the work.
I I If box is checked. Professional Liability
City's Initials Contractor's Initials Insurance requirement is waived.
10.2. Additional Provisions. Contractor will ensure that the policies of insurance required under
this Agreement contain, or are endorsed to contain, the following provisions:
10.2.1 The City will be named as an additional insured on Commercial General
Liability which shall provide primary coverage to the City.
10.2.2 Contractor will obtain occurrence coverage, excluding Professional
Liability, which will be written as claims-made coverage.
10.2.3 This insurance will be in force during the life of the Agreement and any
extensions of it and will not be canceled without thirty (30) days prior written notice to City sent
by certified mail pursuant to the Notice provisions of this Agreement.
10.3 Providing Certificates of Insurance and Endorsements. Prior to City's execution of this
Agreement, Contractor will furnish certificates of insurance and endorsements to City.
10.4 Failure to Maintain Coverage. If Contractor fails to maintain any of these insurance
coverages, then City will have the option to declare Contractor in breach, or may purchase
replacement insurance or pay the premiums that are due on existing policies in order to
City Attorney Approved Version 2/17/12
maintain the required coverages. Contractor is responsible for any payments made by City to
obtain or maintain insurance and City may collect these payments from Contractor or deduct the
amount paid from any sums due Contractor under this Agreement.
10.5 Submission of Insurance Policies. Citv reserves the right to require, at anytime, complete
and certified copies of any or all required insurance policies and endorsements.
11. BUSINESS LICENSE
Contractor will obtain and maintain a City of Carisbad Business License for the term of the
Agreement, as may be amended from time-to-time.
12. ACCOUNTING RECORDS
Contractor will maintain complete and accurate records with respect to costs incurred under this
Agreement. All records will be cleariy identifiable. Contractor will allow a representative of City
during normal business hours to examine, audit, and make transcripts or copies of records and
any other documents created pursuant to this Agreement. Contractor will allow inspection of all
work, data, documents, proceedings, and activities related to the Agreement for a period of
three (3) years from the date of final payment under this Agreement.
13. OWNERSHIP OF DOCUMENTS
All work product produced by Contractor or its agents, employees, and subcontractors pursuant
to this Agreement is the property of City. In the event this Agreement is terminated, all work
product produced by Contractor or its agents, employees and subcontractors pursuant to this
Agreement will be delivered at once to City. Contractor will have the right to make one (1) copy
of the work product for Contractor's records.
14. COPYRIGHTS
Contractor agrees that all copyrights that arise from the services will be vested in City and
Contractor relinquishes all claims to the copyrights in favor of City.
15. NOTICES
The name of the persons who are authorized to give written notices or to receive written notice
on behalf of City and on behalf of Contractor under this Agreement.
For Citv For Contractor
Name Bob Fries Name Dariene Pricher
Title IT Manager Title Contracts Administrator
Department Information Technology Address 4440 Von Karman, Suite 200
City of Carisbad Newport Beach, CA 92660
Address 1635 Faraday Avenue Phone No. 949-271-6700
Carisbad, CA 92008 Email Dyntek.contracts@dyntek.com
Phone No. 760-602-2789
Each party will notify the other immediately of any changes of address that would require any
notice or delivery to be directed to another address.
City Attorney Approved Version 2/17/12
16. CONFLICT OF INTEREST
Contractor shall file a Conflict of Interest Statement with the City Clerk in accordance with the
requirements of the City of Carisbad Conflict of Interest Code. The Contractor shall report
investments or interests in all four categories.
17. GENERAL COMPLIANCE WITH LAWS
Contractor will keep fully informed of federal, state and local laws and ordinances and
regulations which in any manner affect those employed by Contractor, or in any way affect the
performance of the Services by Contractor. Contractor will at all times observe and comply with
these laws, ordinances, and regulations and will be responsible for the compliance of
Contractor's services with all applicable laws, ordinances and regulations.
Contractor will be aware of the requirements of the Immigration Reform and Control Act of 1986
and will comply with those requirements, including, but not limited to, verifying the eligibility for
employment of all agents, employees, subcontractors and consultants whose services are
required by this Agreement.
18. DISCRIMINATION AND HARASSMENT PROHIBITED
Contractor will comply with all applicable local, state and federal laws and regulations prohibiting
discrimination and harassment.
19. DISPUTE RESOLUTION
If a dispute should arise regarding the performance of the Services the following procedure will
be used to resolve any questions of fact or interpretation not otherwise settled by agreement
between the parties. Representatives of Contractor or City will reduce such questions, and their
respective views, to writing. A copy of such documented dispute will be fonA/arded to both
parties involved along with recommended methods of resolution, which would be of benefit to
both parties. The representative receiving the letter will reply to the letter along with a
recommended method of resolution within ten (10) business days. If the resolution thus
obtained is unsatisfactory to the aggrieved party, a letter outlining the disputes will be fonA/arded
to the City Manager. The City Manager will consider the facts and solutions recommended by
each party and may then opt to direct a solution to the problem. In such cases, the action of the
City Manager will be binding upon the parties involved, although nothing in this procedure will
prohibit the parties from seeking remedies available to them at law.
20. TERMINATION
In the event of the Contractor's failure to prosecute, deliver, or perform the Services, City may
terminate this Agreement for nonperformance by notifying Contractor by certified mail of the
termination. If City decides to abandon or indeflnitely postpone the work or services
contemplated by this Agreement, City may terminate this Agreement upon written notice to
Contractor. Upon notiflcation of termination, Contractor has flve (5) business days to deliver any
documents owned by City and all work in progress to City address contained in this Agreement.
City will make a determination of fact based upon the work product delivered to City and of the
percentage of work that Contractor has performed which is usable and of worth to City in having
the Agreement completed. Based upon that finding City will determine the flnal payment of the
Agreement.
City Attorney Approved Version 2/17/12
21. COVENANTS AGAINST CONTINGENT FEES
Contractor warrants that Contractor has not employed or retained any company or person, other
than a bona flde employee working for Contractor, to solicit or secure this Agreement, and that
Contractor has not paid or agreed to pay any company or person, other than a bona fide
employee, any fee, commission, percentage, brokerage fee, gift, or any other consideration
contingent upon, or resulting from, the award or making of this Agreement. For breach or
violation of this warranty. City will have the right to annul this Agreement without liability, or, in
its discretion, to deduct from the Agreement price or consideration, or othenA/ise recover, the full
amount of the fee, commission, percentage, brokerage fees, gift, or contingent fee.
22. CLAIMS AND LAWSUITS
By signing this Agreement, Contractor agrees that any Agreement claim submitted to City must
be asserted as part of the Agreement process as set forth in this Agreement and not in
anticipation of litigation or in conjunction with litigation. Contractor acknowledges that if a false
claim is submitted to City, it may be considered fraud and Contractor may be subject to criminal
prosecution. Contractor acknowledges that California Government Code sections 12650 et seg..
the False Claims Act applies to this Agreement and, provides for civil penalties where a person
knowingly submits a false claim to a public entity. These provisions include false claims made
with deliberate ignorance of the false information or in reckless disregard of the truth or falsity of
information. If City seeks to recover penalties pursuant to the False Claims Act, it is entitled to
recover its litigation costs, including attorney's fees. Contractor acknowledges that the filing of a
false claim may subject Contractor to an administrative debarment proceeding as the result of
which Contractor may be prevented to act as a Contractor on any public work or improvement
for a period of up to five (5) years. Contractor acknowledges debarment by another jurisdiction
is grounds for City to terminate this Agreement.
23. JURISDICTIONS AND VENUE
Any action at law or in equity brought by either of the parties for the purpose of enforcing a right
or rights provided for by this Agreement will be tried in a court of competent jurisdiction in the
County of San Diego, State of California, and the parties waive all provisions of law providing for
a change of venue in these proceedings to any other county.
24. SUCCESSORS AND ASSIGNS
It is mutually understood and agreed that this Agreement will be binding upon City and
Contractor and their respective successors. Neither this Agreement or any part of it nor any
monies due or to become due under it may be assigned by Contractor without the prior consent
of City, which shall not be unreasonably withheld.
25. ENTIRE AGREEMENT
This Agreement, together with any other written document referred to or contemplated by it,
along with the purchase order for this Agreement and its provisions, embody the entire
Agreement and understanding between the parties relating to the subject matter of it. In case of
conflict, the terms of the Agreement supersede the purchase order. Neither this Agreement nor
any of its provisions may be amended, modified, waived or discharged except in a writing
signed by both parties.
City Attorney Approved Version 2/17/12
26. AUTHORITY
The individuals executing this Agreement and the instruments referenced in it on behalf of
Contractor each represent and warrant that they have the legal power, right and actual authority
to bind Contractor to the terms and conditions of this Agreement.
DYNTEK SERVICES, INC.
By:
CITY OF CARLSBAD, a municipal
corporation of the State of California
(sign fttere)
Karen Rosenberger, COO
Dep* City Mageger or Mayor or Divioion Dirc^fitofn//^^^
• as authoriged by tho City Manag)^v.SB-Ao ^^^^^
(print name/titie)
By: SEE ATTACHED
ATTEST:
(sign here) LORRAINE M. WOOD
City Clerk
(print name/titie)
If required by City, proper notarial acknowledgment of execution by contractor must be
attached. If a corporation. Agreement must be signed by one corporate officer from each of the
following two groups.
Group A
Chairman,
President, or
Vice-President
Group B
Secretary,
Assistant Secretary,
CFO or Assistant Treasurer
Otherwise, the corporation must attach a resolution certified by the secretary or assistant
secretary under corporate seal empowering the officer(s) signing to bind the corporation.
APPROVED AS TO FORM:
RONALD^^5r6ALif6ity Attorney
Aooiotant Gi^^ttorney
City Attorney Approved Version 2/17/12
ACTION BY UNANIIMOUS WRITTEN CONSENT OF
THE BOARD OF DIRECTORS OF
DYNTEK SERVICES, INC,
a Delaware corporation
December 13, 2011
The undersigned, constituting all of the members of the Board of Directors of DynTek
Services, Inc., a Delaware corporation (the "Corporation"), in accordance with the authority
contained in Section 141(f) of the Delaware General Corporation Law ("jDGCL") and the Bylaws of
the Corporation, hereby consent to the adoption ofthe following recitals and resolutions:
RATIFICATION OF APPOINTMENT OF OFFICERS
WHEREAS, the undersigned deems it to be advisable and in the best interests
of the Corporation and its stocldiolder to ratify and confirm the previous
appointments ofthe Corporation's officers.
NOW, THEREFORE, BE IT RESOLVED, that the appointment of the
following persons to the offices of the Corporation set forth below be, and hereby is,
ratified and confirmed:
President and Chief Executive Officer: Ron Ben-Yishay
Chief Operating Officer and Secretary: Karen Rosenberger
RESOLVED FURTHER, that all actions by the foregoing officers in their
capacity as such officers, respectively, on behalf of the Corporation prior to the date
hereof be, and the same hereby are, approved, adopted, ratified and confirmed.
GENERAL AUTHORITY
BE IT RESOLVED, that the officers ofthe Corporation be, and each of them
hereby is, authorized at any time and from time to time to do and perform any and all
acts or things, including, without limitation, the execution and delivery of any and ail
further agreements, documents, instruments or papers of whatever kind or nature,
which such officers or any of them may consider necessary or desirable to effect the
intent of any and all of the foregoing resolutions; and the performance of such other
acts and things by any of such officers shall evidence conclusively and for all
purposes that such officer or officers considered the same to be necessary or desirable
as aforesaid and that such act or thing so done or performed was hereby authorized;
and that all such acts or things heretofore performed by the officers of this
Corporation be, and they hereby are, authorized, ratified and approved.
[Signature Page Follows]
DOCSOC/l 530453V1 /014966-0000
fN WITNESS WHEREOF, the undersigned have executed this Action by Unanimous
Written Consent of the Board of Directors as of the date first written abo/e.
Ron feiT-Yishay
DOCSOC/T530453vl/014966-0000
EXHIBIT "A"
Statement of Work:
System Center
Configuration Manager 2012
Design and Deployment
Prepared For:
City of Carlsbad
City Attorney Approved Version 2/17/12
Executive Summary
City of Carisbad ("Client") recently contacted DynTek for assistance in implementing Microsoft System
Center Configuration Manager 2012 (SCCM) in support of managing the client approximately 850
(Workstations/Notebooks). The client has an existing ZenWorks 10 deployment in place that is currently
not providing the stability and functionality the client desires in terms of deployment and management
of the existing IT infrastructure. The client would also like to transition away from Symantec Endpoint
Protection and leverage System Center Endpoint Protection 2012. The current client environment is
composed of Windows XP SP3 with the client currently planning on rolling Windows 7 out leveraging
SCCM 2012. There are two forests that make up this environment, one which encompasses the
production network and another that supports the DMZ network. SCCM 2012 will be deployed in
production and support both environments through Forest Discovery and alternate credentials.
The client has made the decision to implement System Center Configuration Manager 2012 in support of
operating system deployment capabilities and System Center Endpoint Protection to streamline
management ofthe environment and better leverage the cities current Microsoft Enterprise Agreement.
During this engagement DynTek will design and implement the end-to-end SCCM 2012 infrastructure to
support the client's immediate and future needs in terms of systems management. The initial driver will
be Operating System Deployment capabilities and Anti-Virus with the client leveraging the SCCM 2012
for Operating System Deployment and SCEP 2012 integration provided by SCCM to transition away from
Symantec Endpoint Protection.
Key success milestones for this implementation will include the deployment of 2012 in production to
support Operating System Deployment capabilities and System Center Endpoint Protection 2012 in
SCCM 2012 for approximately 900 endpoints in the DMZ (25 Servers) and production systems. The
remainder of this document will focus on the process, deliverables and milestones the DynTek team will
undertake to provide the desired implementation results.
Contact Information - DvnTek:
Name: lon Gott
Title: Managing Director
Email: ion.gott(5)dvntek.com
Name: Brian Brakeville
Title: Senior Account IVIanager
Email: brian.brakeville@dvntek.com
This Statement of Work is effective as of the date of signature by authorized client personnel and
countersigned by authorized personnel of DynTek. It is invalid if not made effective within 60 days of
the date of issue.
City Attorney Approved Version 2/17/12
This section is intended to provide a high level overview ofthe overall project goals and scope. The
following section, "Approach and Deliverables", will provide a much more granular discussion ofthe
specific project details, activities, and scope.
Areas within scope
Design and Deployment ofthe System Center Configuration Manager 2012* environment that
supports the following functionality
Deployment of SCCM 2012 in a single Forest Environment
System Center Endpoint Protection 2012
Advertised Applications
Operating System Deployment
Hardware and Software inventory
Reporting using predefined reports
Backup and Recovery Plan SCCM 2012 Implementation
Design and Deployment of a standalone single server SQL 2008 R2 instance for the 2012
implementation.
Deployment ofthe SCCM 2012 client to 900 endpoints which includes servers and workstations in
the DMZ Forest (25 Servers) and production network.
Deployment of SCCM agents and SCEP to Servers
Deployment ofthe System Center Endpoint Protection 2012 Client to 900 endpoints.
Creation of up to two application packages and deployment of the test applications to up to 25 pilot
endpoints.
Creation of up to two operating system deployment images
1 x desktops
1 X notebooks
Pilot test of SCCM 2012 Image deployment to up to:
5 X Desktops
5 X Notebooks
Knowledge transfer to the client's administration team.
City Attorney Approved Version 2/17/12
10
Areas out of scope
Configuration and or deployment of SCCM 2012 features not covered in this SOW
Deployment or configuration of other System Center Products not covered in this SOW
Deployment of SCCM Native Mode or External Internet Based Access
Deployment of Public Key Infrastructure
Creation and/or deployment of any software application packages beyond what may be covered in
this SOW
Application Testing
Windows 7 Production Rollout
Configuration of Firewalls and or any other network related devices
Reconfiguration ofthe VDI environment such as gold image updates with SCCM or SCEP clients
City Attorney Approved Version 2/17/12
11
Detailed Project Phase Outlines and Descriptions
The sections below depict the actual work being performed, step by step and phase by phase. Appendix
A of this document provides explicit information on DynTek's project methodology.
Technical Requirements
Estimated Server Requirements:
Server Function Quantity Memory Processor Network Operating System storage
Primary or 1 8GB Dual Quad 1 X 1GB Windows Server Mirrored 72GB
Secondary Site Core Network 2008 R2 Standard 10k Drives-
Servers Processor or Adapter System (RAID 1)
Dual Virtual
Processor 100GB Disk
Space RAID 5 or
Greater
Performance
Additional space
for operating
system images
application
packages as
required as well.
Distribution Point
- as required for
remote locations
with substantial
user base or slow
connectivity.
TBD 8GB Dual Quad
Core
Processor or
Dual Virtual
Processor
1 X 1GB
Network
Adapter
Windows Server
2008 R2 Standard
Mirrored 72GB
10k Drives-
System (RAID 1)
500GB or
Greater (TBD)
(May be less if
desired)-
Images
Application/Data
Drive for
Deployment
Activities
(RAIDS)
12
City Attorney Approved Version 2/17/12
Branch
Distribution Point
TBD 4GB Dual Core
Processor or
single virtual
processor
IxlGB
Network
Adapter
Windows Server
2008 R2 Standard
Mirrored 72GB
10k Drives-
System (RAID 1)
500GB or
Greater (TBD)
(May be less if
desired)-
Application/Data
Drive for
Deployment
Activities
(RAIDS)
SQL 2008 R2 1 16GB Dual Core or IxlGB Windows Server Mirrored 72GB
Instance for Quad Core Network 2008 R2 Standard 10k Drives -
SCCM 2012 Processor Adapter System
100 GB Date
Volume for
Databases (RAID
5)
50 GB Log Drive
for DB Logs
(RAID 1)
13
City Attorney Approved Version 2/17/12
Phase One - Design and Planning
The objective ofthe Design and Planning phase is to create the complete System Center Configuration
Manager 2012 and Forefront/System Center 2012 Endpoint Protection design for the backend
infrastructure, testing and success criteria to be used for design validation during the pilot, and
production, and implementation documentation to be used during the production build and pilot.
DynTek will hold interactive design/planning sessions with the client to determine the exact design
elements and decisions that will be integral in formulating a design that is most optimal for the clients
environment and requirements.
Estimated duration - 3 Days on Site (In which 1 day is documentation)
Activities
Review of client objectives and requirements both technical and business related
System Center Configuration Manager 2012 (SCCM) design:
o SCCM architecture design and planning
o Interactive Design Sessions on SCCM 2012
• Desired Configuration Management as Related to SCEP 2012
• Software and Hardware Inventory
• Advertised Applications
• Operating System Deployment
• Remote Control
• Reporting
o Site System Placement and Roles
• WAN/LAN Topology
• Boundaries and Types
• Active Directory Topology
• AD Sites and Services
o Server Sizing
• Server Speciflcations
• Physical and Virtual Servers
o Client locations and Connectivity Requirements
• Intranet based clients
o Administrative and security model design and planning
o Security Roles and Access to SCCM 2012
o Certificates (HTTPS vs HTTP)
o SQL server design and planning
o Site Database Design
o Storage Procedures for SCCM Related Tasks -IE Backups
o Reporting services design and planning
o Reporting Services SRS
o Discovery design and planning
o Discovery Methods and Schedules
City Attorney Approved Version 2/17/12
14
o Forest Discovery methods and Alternate Credentials
o Collection design and planning
o Static and Dynamic Memberships
o Collection Deflnitions
o Operating System Deployment design and planning
o Requirements and Considerations
o Hardware Platforms
o Operating Systems
o PXE Services Points
o Task Sequences
o User State Migration
o Network Dependencies and Topology
o Client Agent installation design and planning
o SCEP 2012
o Software and Hardware Inventory Agent
o Software Metering Agent
o Software Updates Agent
o Remote Control
o Software update design and planning
o WSUS 3 and Synchronization Schedules
o Products Scoped for Update
o Remote support tools design and planning
o Configuration options Design/Planning
o Notifications Sound/Visual
o Connectivity Methods
o System Center Endpoint Protection 2012
o Symantec EndPoint Protection Client Removal Options
o SCEP 2012 Database Configuration
o SCEP 2012 SQL Reporting Services Configuration
o SCEP 2012 Collections
o SCEP 2012 Policies for Servers and Workstations
Deliverables
Design document that contains all ofthe design elements that have been identified above in
Microsoft Word Format with Visio Diagrams where applicable.
SCCM 2012 Implementation Plan
System Center 2012 Endpoint Protection Implementation Plan
Review flnal design deliverable and obtain Client signoff
City Attorney Approved Version 2/17/12
15
Phase Two - Production Build Out (SCCM and SCEP)
Following the acceptance ofthe design deliverable, production build-out will commence. This build out
will include the complete setup ofthe SCCM 2012 Environment. This environment will be implemented
to reflect all aspects ofthe design deliverable created in the previous phase.
Estimated duration - 7 days on Site (In which 8 hours is documentation)
Activities
Production Core Server Build-Out
o Base server build/configuration Physical/Virtual as required for design
o Forest and Domain Schema preparation to Active Directory for SCCM
o Addition of servers to the existing Active Directory
o Updates and patches as recommended by the manufacturer
o SCCM Installation Prerequisites Download
Standalone Production SCCM SQL 2008 R2 Server Build and Configuration
o SQL Prerequisites Veriflcation
o Storage Configuration Databases/Logs
o Maintenance Plans and SQL Agent Configuration
o SCCM Site Server Database Deployment and Configuration
o Reporting Services Configuration for SCCM 2012
o SQL/Windows Security Configuration
o Up to 1 Server
Production SCCM Server Build-Out
o Core load of SCCM 2012
o Site Codes
o Primary Parent Site
o Secondary Sites
o Up to 3 Servers
Configuration of SCCM 2012 Server and Infrastructure Components
o Site Boundaries
o Types/Topology
• Active Directory Sites and Services Mappings
• IP Ranges and Subnets
o Protected/Unprotected
o Security and Port Configurations
o Firewall Configurations
o DMZ and Internet Based Client Conflgurations
o Systems Management Container in Active Directory
o Creation and setup of permissions against security group
City Attorney Approved Version 2/17/12
16
o Primary Parent Site or Central Admin Site
o Site Code and Global Configuration Parameters
o Secondary Site - DMZ
o Configuration of Secondary Site on DMZ if required
o Management Point
o Server Locator Point
o Distribution Points
o SCCM Client Deployment
o Application Distribution
o Operating System Images
o Discovery Methods
o Forest Discovery for DMZ
o Branch Distribution Points
o Bandwidth options
o Client Placement and Connection Limits
o Reporting Points
o SQL Reporting Services Configuration and URLS
o Collections
o Default
o SCEP 2012 Site Server Extensions
o Discovery Methods as determined in design
o Type and Frequency
o LDAP Queries
o Software Metering Rules Configuration
o Site Maintenance
o Configuration of SCCM SQL Stored Procedures
o Backup and Restore Configuration
o Site Repair Wizard Details
o Permissions Configuration
o Security Roles and Access
o SQL Security
o Service/Access Accounts
o Configuration of Client Agents for:
o SCEP 2012
o Hardware and Software
o Advertised Programs
o Operating System Deployment
o Remote Control
o Computers
o Client Deployment
o Group Policy
o Client Push
o Automatic Updates Client Configuration
City Attorney Approved Version 2/17/12
17
Deliverables
Core System Center Configuration Manager 2012 deployment and configuration per the design
Core SQL 2008 R2 standalone instance build for SCCM 2012 implementation
As Built and Configured Documentation in Microsoft Word Format with Visio Diagrams where
applicable.
Review final configuration and as built and configured documention and obtain City signoff
Phase Three - Pilot and Production Deployment
During the deployment a pilot implementation will be performed to ensure the environment functions
as designed and to ensure the implementation planning is fully accurate and provides the desired
results. The pilot implementation will consist of no more than (25) machines as scoped for the POC and
production deployment ofthe remaining 900 workstations and servers including 25 servers on the DMZ
network.
Estimated duration -11 Days on Site
Activities
Pilot deployment ofthe following SCCM client and SCEP 2012 client and options to 25 machines in
the POC and production deployment ofthe remaining 900 clients.
o SCEP 2012 Client Deployment and Policies for Endpoint Protection for Servers and
Workstations
o Hardware and Software Inventory and reporting
o Remote support tools
0 Intranet and DMZ based Client scenarios
Creation and deployment of two (2) application packages to a pilot group of (25) machines, using
SCCM
Creation and deployment of two (2) Windows 7 operating system images to a pilot group of (10)
machines
1 x Desktop Image
1 X Notebook Image
Testing of SCCM/ SCEP and end-to-end functionality veriflcation in the clients environment:
o Intranet Based Clients
o DMZ Clients (25 Servers)
o Troubleshooting and remediation as required
Deliverables
Pilot deployment of SCCM/SCEP client to (25) machines using client push of group policy
Production Deployment of agents to up to 900 total workstations and servers
Test of Application Deployment on up to 25 machines
Test of Windows 7 image on 5 desktops and 5 notebooks
Knowledge Transfer on Configuration
Testing of overall configuration and verification of results
City Attorney Approved Version 2/17/12
18
Phase Four - Operational Best Practices & Procedures
A complete operations plan is critical for successful deployments. During this phase of the project,
DynTek will deliver top quality operational industry best practices, processes; procedures based
documentation that is customized for the Client's environment. In this engagement, baseline
operational knowledge transfer will be provided along with "daily, weekly, monthly care and feeding"
operational plans. It is important to note that this particular phase ofthe project can be completed
concurrently with the production build out ofthe new infrastructure components.
Estimated duration - 2 days on Site (In which 8 hours is documentation)
Activities
Operations guides and Knowledge Transfer
System Center Configuration Manager management & monitoring administration guidelines
Designed to supplemented by Microsoft provided documentation and administration guides
Patch Management Documented Process and Procedures
Designed to supplemented by Microsoft provided documentation and administration guides
Post support
Management tool documentation and knowledge transfer through over-the-shoulder viewing and
hands-on guidance with city staff
Deliverables
Creation ofthe custom operations guides listed above that will be used by the Client to maintain,
administrate and monitor the infrastructure
Review documentation and obtain Client signoff.
Project Delivery Framework & Project Management
DynTek follows an implementation framework for each of our projects. Certain key goals are
paramount to this framework.
These goals include:
o Customer satisfaction
o DynTek employee satisfaction
o Ensuring project timelines are met
o Ensuring all project parties understand the overarching goals, scope and objectives of the
project
City Attorney Approved Version 2/17/12
19
o Ensuring all project parties understand the success criteria for the project
o Ensuring project escalations are handled in a timely and professional manner
The graphic below depicts the Project Framework in orange.
DynTek - Delivery and Project
Framework
S-OWflMSA - Fm Sates JPte«
r
sun n>g
C1»C!0 Piaclteft
Cisr.o OetwEP/
J V y ^mwwwmm
r
A DynTek Project Manager will be assigned to the project. The role of the Project Manager is to
ensuring project success by following the framework identified above. Key meetings and artifacts
owned by the Project Manager include:
o Internal project inception meeting
o Customer inception meeting
o Customer communications plan
o Customer status reporting
o Risk management and mitigation
o Project closure meeting
o Coordination of all required DynTek and customer project resources
o Handling of all required project escalations
o Handling of all required project change orders
o Ensure all project deliverables are completed, signed off on and handed over
o Tracking and approval of all project resource hours
20
City Attorney Approved Version 2/17/12
Acceptance Criteria
Deliverables will be complete once DynTek notifies the Client via email that an item is complete and
ready for review and acceptance. Once so notified. Client agrees to provide written notification that
they either: accept the deliverable(s), reject the deliverable(s) with a list of issues for remediation, or
request additional time to review the deliverable(s). If Client does not provide written notification
within 10 business days of DynTek presenting the deliverable(s), they will be deemed accepted.
The overall project will be complete once all deliverables have been accepted and DynTek notifies Client
via email that the project is completed.
Once complete, DynTek and Client will schedule a meeting (in-person or via conference call) to review
the project and provide for questions and answers.
Change Management Process
DynTek follows a structured methodology with respect to managing unexpected scope changes. DynTek
has included in the prior sections all ofthe steps necessary to accomplish the successful completion of
the project; however. Client may decide to change the scope of the project. If items requiring a scope
change are identified, the following are the high-level steps that we will follow to discuss these together:
Discuss and conflrm need for additional work
Identify additional tasks and deliverables associated with the scope change
Estimate the work effort associated with the additional tasks and deliverables
Based on the work effort estimate, determine the impact on schedule and budget
Augment the statement of work with a change request form if the project changes:
• Require additional resources
• Affect the project schedule or budget
Any change order signed by DynTek and countersigned by an authorized representative of Client will
become a binding contract amendment to this statement of work. In the event that a change order thus
approved contradicts the signed statement of work (or previous change orders), the most recent change
order will govern.
Assumptions
DynTek assumes that Client will appoint a project lead that is a Client employee. The project
lead will have authority and responsibility to make flnal decisions about the system including
scope, audience, functionality and deliverables and project sign-off.
Clients with Windows XP SP2 are not supported and must be running Windows XP SP3 or later
for SCCM/SCEP 2012 to be supported on the client.
Client is responsible for performing and maintaining all backups ofthe IT environment including
but not limited to the speciflc technologies covered in this scope of work.
City Attorney Approved Version 2/17/12
21
Client's general server, network and IT infrastructure is stable and able to support this project as
described in this Statement of Work.
Client will answer questions within one (8 hour) business day Business hours are 8:00 am to 5:30
pm PST.
Client will have in hand detailed current state information on the WAN, LAN and overall network
configuration aspects.
Client will provide access to IT personnel and resources during the scope of this project. These
resources must be available to assist the project team and must be able to furnish information
on Client operations, activities, and existing systems, as reasonably required to achieve the
project objectives.
Client will provide DynTek consultants with access to networking systems and facilities as
needed to perform the professional services contained in this project.
Client personnel essential to the completion of this project will be present for all requested
meetings by the DynTek consulting team.
DynTek assumes any software supplied by Client to be installed in any environment used for this
engagement has been legally obtained and fully licensed for each user and server and is in
compliance with all applicable laws and vendor requirements.
Delays due to client configuration speciflcations, hardware delivery, carrier availability, and
facility access, physical or environmental delays are subject to change orders as billable delays.
DynTek assumes that Client will not alter or modify the solution, except as instructed by DynTek
during the course of implementation, until after the project has been completed and signed off
as accepted. Any modifications or alterations made after project sign-off are the responsibility
of Client.
DynTek is not responsible for product related defects and assumes that bugs in manufacturer
software, hardware, specifications, design, etc. are the responsibility of that manufacturer.
Unless otherwise stated in this SOW, all work will be performed Monday through Friday from
8:00 AM to 5:00 PM in the Client local time zone, excluding DynTek and Client official holidays.
Upon the conclusion of the engagement. Client will use technical support - either in-house or
purchased from DynTek or another third party - to support and maintain the solution.
Client will be responsible for any and all flrewall changes required by the project
Client will have on hand all application media
Existing AD will be fully stable and able to support the needs to SCCM (following schema
modiflcations)
City Attorney Approved Version 2/17/12
22
• DynTek is not responsible for troubleshooting unique client issues or anomalies that minuet
subsets of the workstations environment that may present a challenge during client rollout for
SCCM/SCEP.
• Client will be refreshing hardware and deploying Windows 7, support for these activities out of
scope for this engagement in relation to SCCM 2012 capabilities such as operating system
deployment
• Client is responsible for Windows Server rack/stack, base load of Windows Server OS, and
current patches as deflned by the manufacturer
This is a time and materials engagement. The following timeline and fee schedule will apply:
Project Phase Duration Hours 8t Rate Investment
Phase 1 - Design and Planning 3 Days 24 Hours @
$187.50/hr
$4,500.00
Phase 2 - Production Build 7 days 56 Hours @
$187.50/hr
$10,500.00
Phase 3 - Pilot and Production Deployment 11 days 88 Hours @
$187.50/hr
$16,500.00
Phase 4-Operate 2 days 16 Hours @
$187.50/hr
$3,000.00
Project Management 5 days 40 Hours @
$125.00/hr
$5,000.00
Totals $39,500.00
IVIicrosoft Discount -$3,000.00
Project Total 28 days 224 Hours $36,500.00
CM AS Contract Information:
CMAS #3-02-70-1849A.
Additional Labor
Any additional effort or labor outside the scope of the items listed within this SOW and related to this
SOW may be available at different rates. No additional work will be undertaken without a mutual
agreement on the scope, requirements and timeline for the request (change order). Rates for after
hours (after 5 PM PST and before 8 AM PST) are 1.5 times the stated rate. Rates for weekend hours are
2.0 times the stated rate.
23
City Attorney Approved Version 2/17/12
Billing
Pricing is time and material and includes travel and expenses.
It is important to note the deliverables, as described in this document, involve the interaction of Client
personnel and DynTek. The deliverables will not contain surprises or delaying factors that DynTek has
not already made Client aware of in a timely fashion. Please reference Section 4 Project Governance
and Section 5 Assumptions for additional details.
Other Considerations
This SOW is based on information available June 21, 2012 any unforeseen changes in hardware,
locations, installation configurations are subject to change orders.
City Attorney Approved Version 2/17/12
24