HomeMy WebLinkAboutInfo Line of San Diego County; 2014-09-23;Info Line of San Diego Memorandum of Understanding with City ofCarlsbad
THIS MEMORANDUM OF UNDERSTANDING (MOU) is entered into on
je'PT. I 1 2014, by and between Info Line of San Diego County, a 501 (c) (3)
organization, and doing business as 2-1-1 San Diego (hereinafter referred to as "2-1-1 San
Diego"), located at 3247 Mission Village Drive, San Diego CA 92123 and CITY OF
CARLSBAD, a municipal corporation (hereinafter referred to as "City"), subject to the following
terms and conditions:
1. 2-1-1 San Diego:
a. In July 2000, the Federal Communications Conimission dedicated the 2-1-1
dialing code for the exclusive use of community information and referral services. In February
2003, the Califomia Public Utilities Commission issued rules for 2-1-1 services in each county in
the State of Califomia. Info Line of San Diego County has been designated as the regional
provider for the County of San Diego, and introduced 2-1-1 services to the County effective
January 1,2005.
b. How these services are specifically provided for San Diego County and all
eighteen (18) cities and unincorporated communities during disaster preparation, response and
recovery are detailed in County Contract Number 520056, Agreement with 211 San Diego for
Disaster Preparation Readiness Services, Exhibit A5- Statement of Work and Memorandum of
Understanding between 2-1-1 San Diego and San Diego County Office of Emergency Services
dated September 25,2009.
c. Redundancy and resiliency has been built into the 2-1 -1 infrastmcture to ensure
the ability to provide essential 2-1-1 functions during an emergency.
d. 2-1 -1 San Diego has adopted and adheres to the National Incident Management
System (NIMS). 2-1 -1 San Diego has developed a NIMS-compliant Emergency Operations
Plan. Applicable NIMS and Incident Command System (ICS) training has been provided to all
staff at 2-1-1.
2. Purpose:
a. Consistent with the intent and information sharing principles identified in the 2-
1-1 San Diego and San Diego County relationship referenced above, the purpose ofthis MOU is
to identify the respective information sharing roles and responsibilities of 2-1-1 San Diego and
the City ofCarlsbad in disaster preparedness, response and recovery operations.
b. This MOU will serve as the basis for collaboration by which resources of 2-1 -1
San Diego and City can be most effectively employed to assist Carlsbad residents, businesses
and agencies, and visitors during an emergency.
3. Scope:
a. 2-1-1 San Diego and City each recognize the importance of obtaining and
disseminating accurate, timely, and tailored emergency information to Carlsbad residents,
businesses and visitors. This MOU is in effect during emergencies when the City has activated
its Emergency Operations Center (EOC), and during training and exercises for those occasions.
Where appropriate, the term "emergency" as used in this MOU refers to large-scale emergencies
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City of Carlsbad 9/11/13
Info Line of San Diego Memorandum of Understanding with City ofCarlsbad
during which City's EOC has been activated. Disasters are generally synonymous with large-
scale emergencies, also known as large-scale (emergency) incidents.
b. During large-scale incidents impacting other regional jurisdictions, and not City,
and when City's EOC has not been activated but the sharing ofCarlsbad incident-related
information is in the public interest. City will contact 2-1-1 San Diego to coordinate information
sharing assistance.
4. 2-1-1 San Diego Roles and Responsibilities:
a. During an emergency, where City's EOC has been activated, 2-1 -1 San Diego's
primary role in disaster response and recovery will be to maximize access to community
resources by responding to non-life threatening requests for information fi-om the public. 2-1-1
San Diego will provide incident specific "approved" public information oriented toward
Carlsbad residents, businesses and visitors to include, but not limited to: general assistance,
emergency incident details, emergency notifications in effect, evacuation routes and evacuated
areas, temporary evacuation points and shelter locations, facility closures, road closures and
traffic conditions, available transportation resources, air and water quality, hazardous areas and
materials, re-entry and re-population times, functional needs populations and resources, medical
and environmental, public and mental health, pet and animal care, volunteer and donation
coordination. Local Assistance Center, and food assistance, etc. "Approved" used in this
paragraph means approved by the City EOC Public Information Officer (EOC PIO).
b. To assist with the development and sharing of public information oriented toward
Carlsbad residents, businesses and visitors 2-1-1 San Diego will provide a representative to
City's EOC, when activated.
c. 2-1-1 San Diego call centers will serve as a City EOC resource for
communicating information to callers, which will reduce duplication of effort and conflicting
information. 2-1-1 San Diego will support the City's EOC by providing public information,
rumor control, and trend analysis (tracking of commimity unmet needs) to the emergency
managers and the EOC PIO staff
d. While the City EOC is activated, 2-1-1 San Diego will be prepared to provide
information services 24 hours a day, 7 days a week.
e. Information and trend analysis provided by 2-1 -1 San Diego will include, but is
not limited to:
i. Number of calls received related to the emergency
ii. Zip code data on callers
iii. Demographic data on callers
iv. Referral information given to callers
V. Successes and challenges of 2-1 -1 San Diego' s response to the emergency, as
well as recommendations for improvement in the future.
f To prepare for their EOC role, 2-1 -1 San Diego representatives assigned to the
City EOC will familiarize themselves with the City ofCarlsbad, city organization and staff,
mission, values, services and functions, facilities, important phone numbers, geography and
landmarks, etc. This will be done by attending an orientation training, periodic EOC ti-aining and
exercises, and a periodic review of the City of Carlsbad's website,
http://www.carlsbadca.gov/Pages/default.aspx.
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City of Carlsbad 9/11/13
Info Line of San Diego Memorandum of Understanding with City ofCarlsbad
g. 2-1 -1 San Diego will provide infonnation services that meet the language and
cultural diversity characteristics of the Carlsbad community.
h. In the event 2-1-1 staff is unable to staff the City EOC, a reasonable effort will be
made to provide similar information services remotely from either 2-1-1 San Diego headquarters
located at 3247 Mission Village Drive, San Diego CA 92123 or the Virtual Call Center at
County Operations Complex at 5201 Ruffin Road, San Diego CA 92123.
i. 2-1-1 San Diego agrees to provide support to the City of Carlsbad's Local
Assistance Center (hereinafter "LAC"), if established during the recovery phase of a disaster.
While the LAC is activated, 2-1-1 San Diego will be prepared to provide information services
during the LAC's established operating hours.
j. City's EOC is organized in accordance with the Incident Command System. The
2-1-1 representative will report to the EOC PIO.
5. City Roles and Responsibilities:
a. 2-1-1 San Diego staff assigned to support City' s EOC will be added to the
AlertSanDiego City EOC call-back roster and receive automated notification of City's EOC
activation.
b. The EOC PIO will confirm 2-1 -1 San Diego has been notified of the EOC
activation.
c. 2-1 -1 San Diego staff will be provided work space in the EOC with the EOC staff,
including necessary equipment and supplies which may be shared with other staff
d. 2-1-1 San Diego staff will be logistically supported (food, water, etc.) on par with
the support afforded City EOC staff
e. City EOC IT staff will assist the 2-1 -1 San Diego staff establish and maintain
communications with 2-1-1 call centers as required.
f City EOC staff will provide appropriate, "approved/released" incident
information to 2-1-1 San Diego staff during the emergency. EOC staff will assist the 2-1-1 San
Diego staff obtain the "approved" public information oriented toward Carlsbad residents
described earlier in this MOU.
g. When possible. City EOC PIO staff will provide advance copies of media releases
so 2-1-1 staff can prepare for the public calls.
6. Mutual Responsibilities of 2-1-1 San Diego and City:
a. 2-1 -1 San Diego and City will include each other's roles and responsibilities, this
MOU, and EOC seat assignment in their respective Emergency Operations Plans.
b. 2-1-1 San Diego and City will include each other in disaster preparation and
planning exercises.
c. Communication with the public during emergencies will be conducted with
empathy, a strong customer service ethic, and carefiil attention to accuracy, completeness and
timeliness.
d. Communication with the public will be carefiilly and completely documented.
7. Expenses, Reimbursement and Compensation:
City of Carlsbad 9/11/13
Info Line of San Diego Memorandum of Understanding with City ofCarlsbad
a. At present, no separate disaster-related expense contract is contemplated between
2-1-1 San Diego and City.
b. Disaster preparedness, response and recovery expenses incurred in the execution
and performance ofthis MOU will be the sole responsibility of each party to this MOU .
c. Should federal Public Assistance become available for an emergency and ifthe
City files for reimbursement of authorized expenses, 2-1-1 San Diego agrees to collect and
deliver to the City appropriate documentation as specified by either the City or assistance agency
representative to facilitate and assist City in obtaining FEMA or other federal or state
reimbursement for allowable costs associated with the response to a declared emergency.
8. Liability:
a. 2-1 -1 San Diego agrees to defend, hold harmless, and indemnify the City of
Carlsbad, its elected officials, officers, employees, and agents against any legal liability in
respect to bodily injury, death, and property damage arising from the negligence of the 2-1-1 San
Diego staff during use of the property belonging to City ofCarlsbad.
9. Termination:
a. This Memorandum of Understanding may be terminated upon mutual consent at
any time. Either party may terminate this MOU after providing at least ninety (90) days
advanced notice to the other party.
Each party agrees that this MOU serves the mission and values of their respective entity and is in
the best interest of the residents, businesses and visitors ofCarlsbad.
10. Entire Agreement and Governing Law:
a. This MOU is the entire agreement and understanding between the parties relating
to its subject matter. Neither this agreement nor any of its provisions may be amended, modified,
waived, or discharged except by an instrument in writing and executed by the parties to this
MOU.
b. The validity ofthis MOU and any of its terms shall be govemed by the laws of
the State of Califomia. If any part of this MOU is found illegal, void, or unenforceable for any
reason, such holding shall not affect the validity and enforceability ofany other part. The fomm
and venue ofany dispute arising from this MOU shall be the Superior Court of Califomia,
County of San Diego, North County Judicial District.
City of Carlsbad 9/11/13
Info Line of San Diego Memorandum of Understanding with City ofCarlsbad
IN WITNESS WHEREOF, the individuals executing this MOU and the instruments referenced
within it, each represent and warrant to the other that they have the legal power, right, and actual
authority to bind the party on whose behalf they are signing this MOU to the terms and
conditions of this MOU and have executed this MOU upon the date first above written.
CITY OF CARLSBAD:
By ^^^.f:I/Jj/
Title Mayor
2-1-1 SANDI
Titie <L-et>
Approved as to Form:
CELIA BREWER, City Attomey
6fiy Attomej^$t-As9(j*»w<
City of Carlsbad 9/11/13