HomeMy WebLinkAboutMicrosoft Corporation; 2009-01-22;Microsoft Master Services Agreement - State and Local
Microsoft Master Services Agreement Number
Microsoft affiliate to complete
This Microsoft Master Services Agreement is entered into between the following entities as of the
effective date identified below. This agreement is comprised of this cover page and the attached terms
and conditions, the terms of which are incorporated herein by this reference.
This agreement contains terms of the relationship between you (the entity signing the agreement and its
affiliates) and us (the Microsoft affiliate signing below and its affiliates). If you contract for services from
us under this agreement, the specific terms of those transactions will be contained in this agreement and
any statement of services that will incorporate the terms of this agreement.
If the first statement of service entered into under this agreement is given an effective date that is earlier
than the effective date of this agreement, the effective date of this agreement will be that earlier date for
the purposes of that statement of service.
By signing below, each party acknowledges that it has read and understood the terms of this agreement
and agrees to be bound by these terms.
Customer
Name of Customer (nlease
City of Carlsbad/A Municipal
Microsoft Affiliate
Name
Microsoft Corporation
Signature
Name ofpersonlsig
Lisa Hildabran!
Name of person signing (please/fJnnt)
David T. Gallagher
Title of person sJinWg (please print)
City Manager, CHj^of Carlsbad
Title of person signing (please print)
Director of Contracts
Signature date Signature date (may be different than Effective Date)
Effective Date (may be different than Signature Date)
APPROVED AS TO FORM
MasterServicesAgreementv6.4(NorthAmerica)(US)(English)(Jun05)Page 1 of 9
Contact information. Each party will notify the other in writing if any of the information in the
following table changes. The * indicates required fields. By providing contact information, you consent to
its use for purposes of administering this agreement by us, our affiliates, and other parties that help us
administer this agreement.
Name of Customer'
City of Carlsbad
Contact Name *(This person receives notices under this agreement
pursuant to Section 12 (Notices).
Gordon Peterson, Information Technology Director
Street Address *
1635 Faraday Ave
Contact Email Address *
gordon.peterson@ci.carlsbad.ca.us
City*
Carlsbad
State/Province'
CA
Phone
760-602-2454
Country *
USA
Postal Code *
92008
Fax
760-602-8555
Notices to Microsoft should be sent to (Microsoft affiliate to complete):
Kevin T. Hartley, Esq.
Microsoft Corporation
5335 Wisconsin Ave NW, Suite 600
Washington, DC 20015
(425) 936-7329 fax
Copies should be sent to:
Microsoft
Law and Corporate Affairs
One Microsoft Way
Redmond, WA 98052
Services Attorney
(425) 936-7329 fax
USA
MasterServicesAgreementv6.4(NorthAmerica)(US)(English)(Jun05)Page 2 of 9
Terms and Conditions
1. Definitions. In this agreement, a "party" or "parties" means you and/or us as the context requires.
"You" means the entity that has entered into this agreement and may also refer, as the context requires, to
your affiliates who enter into a statement of services under this agreement. "We", "us", or "our" means, the
Microsoft entity that has entered into this agreement and may also refer, as the context requires, to our
affiliates. In addition, the following definitions apply:
"affiliate" means (i) with regard to you, any government agency, department, office, instrumentality, division,
unit, wholly-owned subsidiary, or other entity of your state or local government that is supervised by or is part
of you, or which supervises you or of which you are a part, or which is under common supervision with you;
together with, as mandated by law, any county, borough, commonwealth, city, municipality, town, township,
special purpose district, or other similar type of governmental instrumentality located within your state's
jurisdiction and geographic boundaries; provided that a state and its affiliates shall not, for purposes of this
definition, be considered to be affiliates of the federal government and its affiliates; and (ii) with regard to us,
any legal entity that we own, which owns us, or which is under common ownership with us. "Ownership"
means more than 50% ownership.
"contractor(s)" means any third party supplier or other provider of computer technology or related services;
"developments" means any computer code or materials (other than products, fixes or pre-existing work)
developed by us or in collaboration with you which is provided to you in the course of performance of a
statement of services;
"fixes" means product fixes, modifications or enhancements or their derivatives that we either release
generally, (such as commercial product service packs) or that we provide to you when performing services
(such as workarounds, patches, bug fixes, beta fixes and beta builds);
"joint ownership" means each party has the right to independently exercise any and all rights of ownership
now known or here after created or recognized, including without limitation the rights to use, reproduce, modify
and distribute the developments for any purpose, without the need for further authorization to exercise any
such rights or any obligation of accounting or payment of royalties;
"open source license terms" means license terms that require computer code to be generally (i) disclosed in
source code form to third parties; (ii) licensed to third parties for the purpose of making derivative works; or (iii)
redistributable to third parties at no charge;
"pre-existing work" means computer code or materials (other than products and fixes) developed or otherwise
obtained independently of the efforts of a party under a statement of services;
"product" means any computer code, web-based services, or materials comprising commercially released,
pre-release or beta products (whether licensed for a fee or no charge) and any derivatives of the foregoing we
make available to you for license which is published by us, our affiliates, or a third party;
"service deliverables" means any computer code or materials, other than products or fixes, that we leave with
you at the conclusion of our performance of services;
"services" means all support, consulting and other services or advice, including any resulting deliverables
provided to you under the terms and conditions of this agreement;
"statement of services" means any work orders, services descriptions, or other statement of services
referencing this agreement.
2. Services. The precise scope of the services will be specified in a statement of services. You or any
of your affiliates may enter into statements of services under this agreement with our local affiliate. Our ability
to deliver the services depends upon your full and timely cooperation, as well as the accuracy and
completeness of any information you provide. This agreement does not obligate either party or its affiliates to
enter into any statements of services.
3. Ownership and license of service deliverables.
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a. Products and fixes. All products, related solutions and fixes provided under a statement of services
will be licensed according to the terms of the license agreement packaged with or otherwise applicable
to such product. You are responsible for paying any licensing fees associated with products.
b. Pre-existing work. All pre-existing work will remain the sole property of the party providing the pre-
existing work. During the performance of services, each party grants to the other (and our contractors
as necessary) a temporary, non-exclusive license to use, reproduce and modify any of its pre-existing
work provided to the other party solely for the performance of such services.
Except as may be otherwise explicitly agreed to in a statement of services, upon payment in full, we
grant you a non-exclusive, perpetual, fully paid-up license to use, reproduce and modify (if applicable)
our pre-existing work in the form delivered to you as part of the service deliverables only for your
internal business operations.
The perpetual license to our pre-existing work that we leave to you at the conclusion of our
performance of the services is conditioned upon your compliance with the terms of this agreement and
the applicable statement of services.
c. Developments. Except as may be otherwise explicitly agreed to in a statement of services, upon
payment in full we grant you joint ownership in the developments. You agree to exercise your rights
for your internal business operations only and you will not resell or distribute the developments to any
third party. Each party shall be the sole owner of any modifications that it makes based upon the
developments.
d. Affiliates rights and sublicensing to affiliates. Except as may be otherwise explicitly agreed to in a
statement of services, you may sublicense the rights to the service deliverables granted hereunder to
your affiliates, but you or your affiliates may not further sublicense these rights.
Any sublicensing of the service deliverables to your affiliates, if permitted, must be consistent with the
license terms in this agreement or in any statement of services.
e. Open source license restrictions. Because certain third party software is subject to open source
license terms, the license rights that each party has granted to any computer code (or any intellectual
property associated therewith) do not include any license, right, power or authority to incorporate,
modify, combine and/or distribute that computer code with any other computer code in a manner which
would subject the other's computer code to open source license terms.
Furthermore, each party warrants that it will not provide or give to the other party computer code that is
governed by open source license terms.
f. Reservation of Rights. All rights not expressly granted in this section are reserved.
4. Restrictions on use. You may not:
a) Rent, lease, lend, host or otherwise distribute service deliverables or fixes, except as otherwise
provided in a statement of services;
b) Reverse engineer, de-compile or disassemble fixes or service deliverables, except to the extent
expressly permitted by applicable law despite this limitation.
Any products, fixes and service deliverables licensed under this agreement are subject to U.S. export
jurisdiction. You must comply with all domestic and international export laws and regulations that apply to the
products, fixes and service deliverables. Such laws include restrictions on destinations, end-users, and
end-use. For additional information, see http://microsoft.com/exportinq.
5. Supportability. We may add support for new products or discontinue support for existing products
from time-to-time. If we discontinue support for a product, we will inform you six months in advance of the
discontinuation by posting the information at http://support.microsoft.com or any successor site. If we sell a
product to another company, we will give you notice of the sale and at the time of notice will either (i) arrange
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for the other company to continue the support; or (ii) continue support ourselves for 90 days to give you time to
make alternative arrangements.
There may be cases where your implementation of our products cannot be effectively supported. As part of
providing the support services, we will notify you if we reach that conclusion. If you do not modify the
implementation to make it effectively supportable within 30 calendar days after the notice, we will not be
obligated to provide additional support services for that implementation, however we will continue to provide
support for your other supportable implementations covered by the statement of services.
For statements of services for support, we will use commercially reasonable efforts to provide the support
services for those products covered in the statement of services, provided they are validly licensed by you.
6. Fees. You agree to pay us (or our designees) the fees described in each statement of services. The
fees do not include fees for products. Unless otherwise stated in a statement of services, (i) you agree to pay
within 30 calendar days of the date of our invoice; and (ii) we will not change our hourly rates identified in a
statement of services during its term, but we may adjust our hourly rates prior to entering any new statement of
services. Our fees exclude any taxes, duties, tariffs, levies or other governmental charges or expenses
(including, without limitation, any value added taxes), which will be billed to and paid by you. We are
responsible for taxes based upon our personal property ownership and net income. We may, at our option,
assess a finance charge of the lesser of 18% per annum, accrued, calculated and payable monthly or the
highest amount allowed by law on all past due amounts. We will have no obligation to continue to provide
services if you fail to make timely payment.
7. Confidentiality. Subject to the requirements of your public records and trade secret laws (if any):
a. Confidential information. Confidential information means information marked or otherwise identified
in writing by a party as proprietary or confidential or that, under the circumstances surrounding the
disclosure, ought in good faith to be treated as proprietary or confidential. It includes, but is not limited
to non-public information regarding either party's products, features, marketing and promotions.
Confidential information does not include information which: (i) the recipient developed independently;
(ii) the recipient knew before receiving it from the other party; or (iii) is or subsequently becomes
publicly available or is received from another source, in both cases other than by a breach of an
obligation of confidentiality.
b. Use of confidential information. For a period of five years after initial disclosure, neither party will
use the other's confidential information without the other's written consent except in furtherance of this
business relationship or as expressly permitted by this agreement or disclose the other's confidential
information except (i) to obtain advice from legal or financial consultants, or (ii) if compelled by law, in
which case the party compelled to make the disclosure will use its best efforts to give the other party
notice of the requirement so that the disclosure can be contested. The non-compelling party seeking
to contest the disclosure of confidential information shall indemnify and defend the party compelled to
disclose for all damages, costs and reasonable attorney fees should a court of competent jurisdiction
determine that the disclosure was required by applicable law.
Each party will take reasonable precautions to safeguard the other's confidential information. Such
precautions will be at least as great as those each party takes to protect its own confidential
information. Each party will disclose the other's confidential information to its employees, consultants,
or subcontractors only on a need-to-know basis, provided that such employees or subcontractors are
subject to confidentiality obligations no less restrictive than those contained herein. When confidential
information is no longer necessary to perform any obligation under any statement of services, each of
us will return it to the other or destroy it at the other's request.
Either party may provide suggestions, comments or other feedback to the other with respect to the
other's products and services. Feedback is voluntary and the party receiving feedback may use it for
any purpose without obligation of any kind except that the party receiving feedback will not disclose the
source of feedback without the consent of the party providing it.
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c. Cooperation in the event of disclosure. Each party will immediately notify the other upon discovery
of any unauthorized use or disclosure of the other party's confidential information and will cooperate in
any reasonable way to help the other regain possession of the confidential information and prevent
further unauthorized use or disclosure.
d. Knowledge base. We may use any technical information we derive from providing services related to
our products for problem resolution, troubleshooting, product functionality enhancements and fixes, for
our knowledge base. We agree not to identify you or disclose any of your confidential information in
any item in the knowledge base.
8. Warranties.
a. Services. We warrant that all services will be performed with professional care and skill.
b. NO OTHER WARRANTIES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM
AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER
EXPRESS, IMPLIED OR STATUTORY OTHER THAN THOSE IDENTIFIED EXPRESSLY IN THIS
AGREEMENT (INCLUDING ANY STATEMENT OF SERVICES THAT INCORPORATES THESE
TERMS), INCLUDING BUT NOT LIMITED TO WARRANTIES OR CONDITIONS OF TITLE,
NON-INFRINGEMENT, SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, WITH RESPECT TO THE PRODUCTS, FIXES, SERVICE
DELIVERABLES, RELATED MATERIALS AND SERVICES. WE WILL NOT BE LIABLE FOR ANY
SERVICE(S) OR PRODUCT(S) PROVIDED BY THIRD PARTY VENDORS, DEVELOPERS OR
CONSULTANTS IDENTIFIED OR REFERRED TO YOU BY US UNLESS SUCH THIRD PARTY
PRODUCTS OR SERVICES ARE PROVIDED UNDER WRITTEN AGREEMENT BETWEEN YOU
AND US, AND THEN ONLY TO THE EXTENT EXPRESSLY PROVIDED IN THIS AGREEMENT.
9. Defense of infringement and misappropriation claim. We will defend you against any claims made
by an unaffiliated third party that any service deliverable infringes its patent, copyright, or trademark or
misappropriates its trade secret, and will pay the amount of any resulting adverse final judgment (or settlement
to which we consent).
You must notify us promptly in writing of the claim and give us sole control over its defense or settlement. You
agree to provide us with reasonable assistance in defending the claim, and we will reimburse you for
reasonable out of pocket expenses that you incur in providing that assistance. The terms "misappropriation"
and "trade secret" are used as defined in the Uniform Trade Secrets Act, except in the case of claims arising
under any statement of services governed by the laws of any jurisdiction outside the United States, in which
case "misappropriation" will mean intentionally unlawful use and 'trade secret" will mean "undisclosed
information" as specified in Article 39.2 of the Trade-Related Aspects of Intellectual Property Rights (TRIPS)
agreement.
Our obligations will not apply to the extent that any claim or adverse final judgment is based on (i) computer
code or materials (e.g. specifications) you provide;(ii) your use of a fix or service deliverables after we notify
you to discontinue use due to such a claim; (iii) your combining a fix or service deliverables with a
non-Microsoft product, data or business process; (iv) damages attributable to the value of the use of a non-
Microsoft product, data or business process; (v) an alternation of fixes or service deliverables by someone
other than us or our contractors; (vi) your distribution of the fix or services deliverables to, or its use for the
benefit of, any third party other than permitted by an applicable statement of services; (vii) your use of our
trademark(s) without express written consent to do so; or (viii) any trade secret claim that is a result of your
acquiring a trade secret (a) through improper means; (b) under circumstances giving rise to a duty to maintain
its secrecy or limit its use; or (c) from a person (other than us or our affiliates) who owed to the party asserting
the claim a duty to maintain the secrecy or limit the use of the trade secret. You will reimburse us for any costs
or damages that result from these actions.
If we receive information concerning an infringement claim related to a fix or service deliverables, we may, at
our expense and without obligation to do so, either (i) procure for you the right to continue to use the allegedly
infringing fix or service deliverables as permitted by the applicable statement of services; (ii) modify the fix or
service deliverables or replace it with a non-infringing functional equivalent, to make it non-infringing, in which
MasterServicesAgreementv6.4(NorthAmerica)(US)(English)(Jun05) Page 6 of 9
case you will stop using the allegedly infringing fix or service deliverables immediately. If as a result of an
infringement claim, your use of a fix or service deliverables is enjoined by a court of competent jurisdiction, we
will, at our option, either i) procure the right to continue its use; ii) modify it to make it non-infringing; iii) replace
it with a non-infringing functional equivalent; or iv) refund the amount paid for the infringing fix or service
deliverables and terminate the license for (or as applicable, your ownership rights in) the infringing fix or service
deliverables.
If any other type of third party claim is brought against you regarding our intellectual property, you must notify
us promptly in writing. We may, at our option, choose to treat these claims as being covered by this Section 9.
This Section 9 provides your exclusive remedy for third party infringement and trade secret misappropriation
claims.
10. Limitations of liability.
a. Limitation on direct damages. There may be situations in which you have a right to claim damages
or payment from us. Except as otherwise specifically provided in this paragraph, whatever the legal
basis for your claims, our total liability (and that of our contractors) will be limited, to the maximum
extent permitted by applicable law, to direct damages up to the amount you have paid under the
applicable statement of services for the services giving rise to the claims. In the event services or
any service deliverables are provided to you free of charge, our total liability to you will not exceed
US$5000, or its equivalent in local currency. The limitations contained in this paragraph will not apply
with respect to the following:
(i) our obligations under Section 9;
(ii) our liability for damages for gross negligence or willful misconduct, to the extent caused by us
or our contractors and awarded by a court of final adjudication; and
(iii) our obligations under Section 7
(iv) our obligations under Section 14 b.
b. NO LIABILITY FOR CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, NEITHER PARTY NOR THEIR AFFILIATES, SUPPLIERS OR CONTRACTORS
WILL BE LIABLE FOR ANY INDIRECT DAMAGES (INCLUDING WITHOUT LIMITATION,
CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES, DAMAGES FOR LOSS OF PROFITS
OR REVENUES, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION), ARISING
IN CONNECTION WITH THIS AGREEMENT, ANY STATEMENT OF SERVICES, SERVICES,
SERVICE DELIVERABLES, FIXES, PRODUCTS, OR ANY OTHER MATERIALS OR INFORMATION,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH POSSIBILITY WAS
REASONABLY FORESEEABLE. THIS EXCLUSION OF LIABILITY DOES NOT APPLY TO EITHER
PARTY'S LIABILITY TO THE OTHER FOR VIOLATION OF ITS CONFIDENTIALITY OBLIGATION,
REDISTRIBUTION OR OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS.
c. Application. Except as specified expressly in this Section 10, the limitations on and exclusions of
liability for damages in this agreement apply regardless of whether the liability is based on breach of
contract, tort (including negligence), strict liability, breach of warranties, or any other legal theory.
77. Term and termination. This agreement will remain in effect until terminated. The parties signing the
cover page of this agreement may terminate it at any time by giving the other party at least 60 calendar days
prior written notice.
Either party signing the cover page may terminate this agreement if the other party is in material breach or
default of any obligation that is not cured within 30 calendar days notice of such breach.
The sole effect of terminating this agreement will be to terminate the ability of either party to enter into
subsequent statements of services that incorporate the terms of this agreement. Termination of this agreement
will not, by itself, result in the termination of any statements of services previously entered into (or extensions of
the same) that incorporate the terms of this agreement, and the terms of this agreement will continue in effect
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for purposes of such statements of services unless and until the statement of services itself is terminated or
expires.
The term of any statement of services will be set forth in an applicable statement of services. In addition,
unless otherwise provided in a statement of services, your affiliate that signed the statement of services may
terminate it for any reason by giving our affiliate that signed the statement of services 30 calendar days prior
written notice. Either party signing a statement of services may terminate it if the other party is (i) in material
breach or default of any obligation that is not cured within 30 calendar days notice of such breach or (ii) fails to
pay any invoice that is more than 60 calendar days outstanding. You agree to pay all fees for services
performed and expenses incurred prior to termination and any additional amounts that may be specified in a
statement of services.
To the extent necessary to implement the termination provisions of this agreement, each of the parties waives
any right it has, or obligation that the other party may have, now or in the future under any applicable law or
regulation, to request or obtain the approval, order, decision or judgment of any court to terminate this
agreement
12. Notices. All notices, authorizations, and requests given or made in connection with this agreement
must be sent by post, express courier, facsimile, or email to the addresses and numbers indicated in this
agreement or on an applicable statement of services, if different. Any notice of termination of this agreement
must be sent by post, express courier, facsimile or email to the addresses and numbers indicated in this
agreement. Notices will be deemed delivered on the date shown on the postal return receipt or on the courier,
facsimile or email confirmation of delivery.
13. Insurance. We will procure and maintain the following insurance coverage, at all times when
performing services on your premises under this agreement, via either commercial insurance, self-insurance, a
combination of the two or any other similar risk financing alternative:
a) Commercial General Liability covering bodily injury and tangible property damage liability with a limit of
not less than U.S. $2,000,000 each occurrence;
b) Workers' Compensation (or maintenance of a legally permitted and governmentally-approved program
of self-insurance) covering Microsoft employees pursuant to applicable state workers' compensation
laws for work-related injuries suffered by our employees;
c) Employer's Liability with limits of not less than U.S. $1,000,000 per accident;
d) Professional Liability/Errors & Omissions Liability covering damages arising out of negligent acts,
errors, or omissions committed by us or our employees in the performance of services, with a limit of
liability of not less than U.S. $2,000,000 per claim; and
e) Automobile Liability (if vehicles are brought on your premises or used in the performance of the
services) with $2,000,000 combined single limit per occurrence, for bodily injury and property damage
combined covering owned, non-owned and hired vehicles.
We will provide you with evidence of coverage on request.
14. Miscellaneous.
a. Right to subcontract and assignment. Neither party may assign this agreement or any statement of
services without the written consent of the other. We may use contractors to perform services and we
will be responsible for their performance subject to the terms of this agreement.
b. Independent contractor. We provide our services as an independent contractor, and will be
responsible for any and all social security, unemployment, workers' compensation and other
withholding taxes for all of our employees. You and we are free to develop products independently
without the use of the other's confidential information. Neither you nor we are obligated to restrict the
future work assignments of people who have had access to confidential information. In addition, you,
we and these people are free to use the information that these people remember related to
information technology, including ideas, concepts, know-how or techniques, so long as confidential
information of the other party is not disclosed in violation of this agreement in the course of such use.
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This use shall not grant either party any rights under the other's copyrights or patents and does not
require payment of royalties or separate license.
c. Applicable law; dispute resolution. This agreement together with the applicable statement of
services will be governed by the laws of your state, without giving effect to its conflict of law provisions.
Disputes relating to this agreement will be subject to applicable mandatory dispute resolution statutes
and regulations of your state. Any action or proceeding arising in connection with this agreement shall
be tried and litigated exclusively in the state or federal (if permitted by law and a party elects to file an
action in federal court) court located in San Diego County. The choice of venue is intended by the
parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation
between parties with respect to, or arising out of, this agreement in any jurisdiction other than specified
in this Section 14c. Each party waives any right it may have to assert the doctrine of forum non
conveniens or similar doctrine or to object to the venue with respect to any proceedings brought in
accordance with this section. The 1980 United Nations Convention on Contracts for the International
Sale of Goods and its related instruments will not apply to this agreement or any statements of
services.
d. Entire agreement. This agreement and the statements of services constitute the parties' entire
agreement concerning the subject matter hereof, and supersede any other prior and contemporaneous
communications. The terms of these documents will control in the following order: (i) this agreement;
(ii) any statement of services. Any terms and conditions, maintained by you or your affiliates or
contained in any purchase order will not apply. The parties signing the cover page of this agreement
may amend this agreement only in writing when signed by both parties. The parties signing a
statement of services may amend the statement of services only in writing when signed by both
parties.
e. Survival. The sections regarding ownership and license, restrictions on use, fees, confidentiality, no
other warranties, defense of infringement and misappropriation claims, limitations of liability, term and
termination, notices, and miscellaneous of this agreement will survive any termination or expiration of
this agreement or any statement of services. Additionally, as provided in Section 11 above, if this
agreement is terminated all its terms shall survive termination for purposes of any remaining statement
of services in existence at the time this agreement is terminated.
f. Severability. If a court holds any provision of this agreement or a statement of services to be illegal,
invalid or unenforceable, the remaining provisions will remain in full force and effect and the parties will
amend the agreement or statement of services to give effect to the stricken clause to the maximum
extent possible.
g. Waiver. No waiver of any breach of this agreement or statement of services will be a waiver of any
other breach, and no waiver will be effective unless made in writing and signed by an authorized
representative of the waiving party.
h. Force ma/eure. To the extent that either party's performance is prevented or delayed, either totally or
in part, for reasons beyond that party's control, then that party will not be liable, so long as it resumes
performance as soon as practicable after the reason preventing or delaying performance no longer
exists.
/. Counterparts. This agreement and any statements of services may be executed in any number of
counterparts, each of which will be an original, and such counterparts together will constitute one and
the same instrument. Execution may be effected by delivery of facsimiles of signature pages (and the
parties will follow such delivery by prompt delivery of originals of such pages).
/. Cost or pricing data. We will not, under any circumstances, accept any statement of services that
would require the submission of cost or pricing data.
k. Non-exclusivity. This agreement (including any statement of services incorporating these terms) is
non-exclusive. Nothing contained in it requires you to license, use or promote Microsoft software or
services exclusively. You may, if you choose, enter into agreements with other parties to license, use
or promote non-Microsoft software or services.
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