HomeMy WebLinkAbout1983-10-11; City Council; Info; City Utility Bill Format Change:'NFO
r CI i OF CARLSBAD — AGEND., BILL
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TITLE:
MTG. 10 /11/ 83 CITY UTILITY BILL FORMAT CHANGE CITY ATTY
DEPT. FIN CITY MGR.
RECOMMENDED ACTION:
This is presented as an information item only. If council has any recommendations
for modifications in the proposed water/utility bill format, they may be discussed
as a whole or forwarded to the Finance Director via the City Manager on an
individual basis.
ITEM EXPLANATION:
The Finance Department is in the final phase of installing a new water/utility
billing system and converting data from one computer to another. The new system
is designed to provide more data on water usage, revenue sources and other points
of concern.
Part of the revision of the water system includes a new bill format. This bill,
`i shown in the first exhibit to this agenda bill, was designed to allow a larger
description space, a comment area and generally better information to the customer
on the billing period, amounts and balances due.
The bill has also been modified to include a return envelope. The lack of a return
envelope has been one of the more common complaints received from our customers
in the past.
The purpose of presenting this format to the council is to allow council members
to review our new bill format before it hits the street. Since this is a major
departure from our previous postcard bill format, council members may receive calls
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from residents inquiring about the format change.
This format is also being presented to the Costa Real Municipal Water District
,,{ Board for their comments.
If either the council or board have concerns, the final bill format can still be
modified to avoid any future problems.
A sample of a similar bill used by the Rainbow Municipal Water District has been
attached. Feel free to take these apart for inspection.
This form has been reviewed with the post office for conformance to postal
regulations.
FISCAL IMPACT:
The proposed bills cost approximately $60 per 1,000, or about 6t per bill. These
bills cost three to four times as much as our old postcard bill. Funds for this
O purchase are included as part of the annual water department budget: Postage costs
F= will decrease by approximately $2,500 per year due to our ability to pre-sort by
zip code when bills are printed on the new system.
Z EXHIBITS:
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