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HomeMy WebLinkAbout1983-10-11; City Council; Info; City Utility Bill Format Change:'NFO r CI i OF CARLSBAD — AGEND., BILL AB#.- 'AIFoDEPT. H TITLE: MTG. 10 /11/ 83 CITY UTILITY BILL FORMAT CHANGE CITY ATTY DEPT. FIN CITY MGR. RECOMMENDED ACTION: This is presented as an information item only. If council has any recommendations for modifications in the proposed water/utility bill format, they may be discussed as a whole or forwarded to the Finance Director via the City Manager on an individual basis. ITEM EXPLANATION: The Finance Department is in the final phase of installing a new water/utility billing system and converting data from one computer to another. The new system is designed to provide more data on water usage, revenue sources and other points of concern. Part of the revision of the water system includes a new bill format. This bill, `i shown in the first exhibit to this agenda bill, was designed to allow a larger description space, a comment area and generally better information to the customer on the billing period, amounts and balances due. The bill has also been modified to include a return envelope. The lack of a return envelope has been one of the more common complaints received from our customers in the past. The purpose of presenting this format to the council is to allow council members to review our new bill format before it hits the street. Since this is a major departure from our previous postcard bill format, council members may receive calls t from residents inquiring about the format change. This format is also being presented to the Costa Real Municipal Water District ,,{ Board for their comments. If either the council or board have concerns, the final bill format can still be modified to avoid any future problems. A sample of a similar bill used by the Rainbow Municipal Water District has been attached. Feel free to take these apart for inspection. This form has been reviewed with the post office for conformance to postal regulations. FISCAL IMPACT: The proposed bills cost approximately $60 per 1,000, or about 6t per bill. These bills cost three to four times as much as our old postcard bill. Funds for this O purchase are included as part of the annual water department budget: Postage costs F= will decrease by approximately $2,500 per year due to our ability to pre-sort by zip code when bills are printed on the new system. Z EXHIBITS: p Proposed city utility bill format • oa F«e —N c,rY cL SRK oFr'ir-c orriC4 v Sample bills used by Rainbow Municipal Water District -a" Fi«: Y rJ F � ruwn n ry,..p r w�cW7 rn�O1 avyi►g0 58 Cc; .r2 r W LU Ix Rog w in cc a a0 W Om 2 `� cc to a $ ONE d Nv J � C0,410 o xm W ; m� O r 3 . r M F OZ= 3 U.W 0. CC O O t7wI w2 MR V Mjm W-6 UO m4{' i TT }tZ 'DAmo uj P554 � 8 $ O� 1 a n �ti cc cc r J � Z • ~ $ m O_ sr to j o p` W _ Nil N u z o� u ? d u QV� »q J a N -J _ C luv U w w < n g z Q x w U w m x N • INOVENOENT 9US044SS F*QOUCTS cc cr z LL. t 1 1 G Li 111 Ld...' I j I UliK;IFIAL. U;i{1i,r;l ,il rlit: '1555 HIGHWAY 76 l 1 FALLonoCK• CALIFORNIA 92028 -- tl� i...• �� TO OPEN - LIFT TAB AND SLOWLY PULL TO RIGHT. I Al 11'14( ___ _ THIS IS A RE -USABLE ENVELOPE . _.•-------..._ n _.1 - -- - - _ �- ---------------- -- fAST.TAD • 111----""-'-'-�-- — L1---r------------------------ - ACCOUNT NUMEiER CHECK IF NEW ADDRESS DELIvEn THIS ENVELOPE TO ADDRESS ON REVERSE SIDE and n�ae '7 �