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HomeMy WebLinkAbout1986-10-07; City Council; 8776; Comms Operator I & II classification plan amendP w > 0 E a, a a .. z 0 E a d 0 z 3 0 0 I;'& CIT- OF CARLSBAD - AGENC -I BILL --& r. TITLE AFENDING THE CLASSIFICATION PLAN FOR COMMUNICATION OPERATOR I AND I1 CITY ArrY B DEPT. HD. CITY MGR.-~ RECOMMENDED ACTION: City Council adopt Resolution No. rf2 ! amending the classification plan for Communication Operator I and 11. ITEM EXPLANATION The Personnel Department, in concurrence with the Police Department, recanmends that several charges be made to the classification of Communication Operator I and 11. These modifications are being requested in order to clarify the wording in the classification and provide a more accurate description of the operations that will occur at the new Safety Center. The major charges are as follows: 1. 2. 3. 4. Delete the line "Type, index and file arrest and crime records as well as other routine office assignments." Record Clerks. This function is being performed by the Under the heading of "Knowledge of", the phrase was added "Employ good judgement and make sound decisions in accordance with est&lished procedures and policies." The item that refers to the sear& and handling of female prisoners was eliminated under the requirement of "Ability to." has been assigned to the sworn female police officers. A new category for "Special Requirements" was also added to the job classification. This states that an individual must have a minimum of one year of experience in public safety within the past three years to be considered for a position as a Communication Operator 11. This is a job duty that FISCAL IMPACT The salary of the Communications Operator I and I1 will remain the same. EXHIBITS Resolution No. BBa[ I 1 2 3 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 RESOLUTION NO. 8821 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARSBAD, CALIFORNIA, AMENDING THE CLASSIFICATION PLAN OF THE CITY TO REVISE THE CLASSIFICATIONS OF COMMUNICATIONS OPERATOR I AND I1 WHEREAS, the City Manager recanmends and the City Council concurs, that the classification of Communications Operator I and I1 should be amended in the City's Classification Plan. NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad, California, as follows: 1. That the above recitation are true and correct. 2. That the City Council authorizes and directs the City Manqer to revise the classifications of Communications Operator I and I1 as described in Attachment A, attached hereto and made a part thereof. PASSED, APPROVED AND ADOPTED at a regular meeting of the Carlsbad City Council held on the 7th day of October , 1986, by the following vote, to wit: AYES: Council Members Casler, Lewis, Chick and Pettine NOES: None ABSENT: Council Member Kulchin YLLL MARY H. ($IS-ER, Mayor ATTEST: (SEAL) Attachment * Resolution No. 8821 COHHUNICATIONS OPERATOR I COHHUNICATLONS OPERATOR I1 DEFINITION Under qeneral direction, to perform emergency dispatch, clerical and records maintenance work which ranges from routine to the complex in the support of municipal law enforcement and fire departments; and to do related work as assigned. DISTINGUISHING CHARACTERISTICS Communications Operator I: This is an entry level class in the Communications Operator series. Employees assigned to this class normally have little experience involving police work and participate in a training program. Communications Operators I are normally considered to be a training status and as skills, abilities and responsibility increase following successful job performance may reasonably expect reassignment to the next hiqher class, Communications Operator 11. Communications Operator 11: Positions in this class are normally filled from the lower class offommunications Operator I. works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations. Under the training concept for the Communications Operator series, positions assigned to the Communications Operator I1 class when vacant may be filled at the Communications Operator I level. A Communications Operator I1 EXAMPLES OF DUTIES Receive routine and emergency calls and dispatch police, fire and emergency medical units. May assist in the supervision and training of less experienced personnel. Monitor other radio frequencies and alarm systems, and dispatch appropriate emergency units. Coordinate activities within the City departments as well as with other emergency service and other government jurisdictions. Take reports, handle complaints, and requests for service over the phone and in person. Screen and refer selected problems to appropriate supervisor. Accept and route subpoenas. Use computer terminals to inquire, enter and check data. Perform routine cleaning and maintenance of radiofdispatch equipment. 'COMMUNICATIONS WERATL.. I & 11, (Continued) '. Communications Operator I Knowledae of: English usage, spelling, ptmctuation, and grmmar. Abilitv to: Learn to operate radio, telephone, and canputer terminal equipment, and properly dispatch emergency units under extreme pressure. Learn and articulate rules and procedures involved in release and maintenance of police records and files. Type at a corrected rate of 30 words per minute. Remain calm and canmunicate precisely and clearly in emergency situations. Estdlish and maintain coaperative relationships with those contacted in the ccurse of work. Understand and carry out oral and written directions. Exercise sound judgement in making priority decisions. Deploy emergency equipment within specific guidelines. Perfom duties effectively with a minimum of supervision. Experience and Education Any canbination equivalent to the experience and education that could likely provide the required knowledge and abilities is qualifying. ' Communications Operator I1 - In addition to the qualifications listed above for Communications Operator I: , Knowledge of: Basic organization and functions of municipal police and fire departments. Employ good judgement and make sound decisions in accordance with established procedures and policies. Abilitv to: Assist less experienced personnel in the operation and canpliance with fire and police rules and regulations. Perfom duties effectively with minimum of supervision. Other operations or clerical duties as assigned. - 'COMMUNICATIONS OPERATh I & 11, (Continued 1 ExDerience and Education ,1 Anv combination eauivalent to the experience tion that could likely prbvide the required knowledge and abilities is qualifying. acquire the knowledge and abilities would be one year experience performinq duties comparable to those of a Communication Operator I. A typical way to Special Requirements: To be considered for the position of Communications Operator 11, candidates must have a minimum of one year actual operational experience in public safety (police/fire dispatch) within the past three years. C.A.D. experience preferred but not required. Persons appointed under the lateral entry procedure may be hired at a higher step within the range, depending upon qualifications. Other Characteristics nd educ Subject to rotating shifts/varying schedules and to a comprehensive personal background investagation for criminal activity.