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Home My WebLink About1989-11-21; City Council; 10376; COUNCIL AND STAFF TRAVEL AUTHORIZATION TO NEW JERSEY FOR NATIONAL AWARD IN DECEMBER\ 1 n w rT a. B 2 .. z 0 5 a =! 0 z 3 0 0 C1T-F CARLSBAD - AGENDWILL i '191 AB# /t7 gf6 TITLE: DEPT. CITY A MTG. I I- 2 1-87 DEPT.dM NEW JERSEY FOR NATIONAL AWARD IN DECEMBER CITY N RECOMMENDED ACTION: Appoint the appropriate City Council representatives and authorize the City Manager to send up to four staff members, to travel to Newark, New Jersey ta accept this national award. ITEM EXPLANATION: Carlsbad's Growth Management Plan has been selected to receive a State anc Local Exemplary Award in recognition of significant innovations an( achievements, Special recognition will be given at a National Award2 Luncheon on December 5, 1989, at Rutgers University in Newark, New Jersey, The City will receive the award and staff will present the program at i workshop. This presentation will be videotaped and distributed throughou' the Country. FISCAL IMPACT: The travel and lodging costs per person for two nights is approximately $900 EXHIBITS : 1. 2. COUNCIL & STAFF TRAVEL AUTHORIZATION TO Letter from Rutgers University to Planning Director, dated 10-15-89. Letter from Rutgers University to Planning Director, dated 11-2-89. EXHIBI' t 3 24 --: If =; I ; I---- -e 7- -- - _- - -- - _-. 0 .- __ -- -- _--. _. - _- i i 1 9 1 Grcdmte Depaman: of F't;bl!c Acmncsaatlor 3 S~OULCO ScSocl.hekark Hiff Hclr 3 Newur% B New msey $7132 S X?, M-5CC3.5199 d 9 carlswf-gckparwt;lt 1 l " R$&,:$ 8.u p] G i?,- - ' 4 h&r15,19E19 9r. .' i m, Mcbei J. HoweT, Planning Dhcror. c- &$,$ 2075 Las Pahas Drive CadsW,CA 92009 Dra Mr. Holmrillcr: --. I -_ Conpdatiansi Your apF.3cstion, "Carls'bd Gmwh kimragem?It hpi," has htTI stfcctd to -Ave a State md LEbcd Exem$ary Awe m recogrhior, of signlficent mmvations snd ach.ie~p,mcr,r~ Yours is one of only wemy-five progarus natianaliy which are king racognizcd as having produced exceposid COS savings, measurable hmases in qudity and pmiuc*&-y, and impmuenents in the pu&r;y and effectiveness a€ govmment services. Competition for these awards was subs~tid~ wih host thrtc hmW ~bpfic~tnts. Stmiiatists 7iircs sefmerf *mu@ a blind per %dew ~WSS kj a anel of the sedan ~fi ~Lzge;ra=nt ~cieace and puli Adysis or" the ~;merican ~ocleg for fi3iic ~&hism?j~n. ~wtn~j-E~t balis~ werc then selected &mu& a second mmd of mhgs a: the ?Wmd Center for RMic Productivity. At zach stage pmgmn were meti on ten factors: as a maid for mher prom, pmpm impact, impact on quality of Xe clf pt'2~;jdaiun served, cost C~~XI~VC~BSS, client sqprJsatisfaticn, msfmd$lity, innovaeve came, 9 okndes or t~cm'mccs which had ta be DvcTzom, natiL't of dx problem which ws &ssed, and hfmm&on abut ea& of the finalists' programs will be recognized na';ion&ly *!ugh B series of 1 - publications FraiEcd by he t+xciond cater and ti% xmis hsrieite. In aciciition, sumzizy infcmatio 3 on these exeqlq prom .A% ?x €amred prcmimntlq. in LED. ths kal Government bfonnatii 3 Nerwork. 1 We hvke yw to join us Et the Xatiional Awards Lmcbeon, which will SC Md on Tuesday. Wakr 5 3 at rht Ro'mwn Cmtes of &e Rutgtrs Universiry Csrllpus at Newak Awads wil! be pse~~d 10 yui agemy's chief oficial and to ym, on beh& of your program, at a lunchcan ceremony. We would %e you io icake a pnsenutian on YOU pmgm t~ a "P~blic Pmduc&ity Symposium" 06 oker awardees a .> a p fallahfin 12QM5-W3XWS093), indiating tht rrl;.nk ofha~duds who qa & aBen&g, % \$tea Bs i VM r;;m~ pm<mxes af~o sudicvisd requi--,rnents fur ac worksbop? 3 We lock forward to your pdcipstion in the National AH;& PropL, and io publishing a dcscz5pdon 1 ,I yaiu ins,ovatiun as a national mode!. #I depe of difscdq. 4 ; ii ~vmmnt officials, pmx&.ng or fdbwing thc Iunchmn. Wouid you please R.S.V,P, to Kwtlc .I - j SinceTtfy yours, 4 -;.c/ / /' i /q$/5,& itJ- '4- Le\ ! Dr- Marc Hoke , Diramr Tm 'Wxnan. Yice &sideat ; Nadonal Center for Public ?rahctivity hsl Govcmcnr Infamti~n Newo* i 5 The '.Killia;n C. Nmis Lmdmre tAlllISI 1 0 THE STATE UNIVERSITY OF NEW JERSEY e RUTGERS Graduate Department of Public Administration Graduate School-Newark Hill Hall Newark New Jersey 07102 201/648-50931.5199 November 2, 1989 Mr. Michael Holzmiller, Planning Director City of Carlsbad Planning Department 2075 Las Palmas Drive Carlsbad, CA. 92009 Dear Mr. Holzmiller, I am writing to confinn your attendance at the National Awards Ceremony for recipients of the first S and Local Exemplary Awards, and to provide additional details. Plaques will be presented to you and the agency's chief official at the Awards Program on December The program is scheduled from 9:30 to 2:30. It will include a workshop for state and local officials f 9:30 to 12:15, followed by the Awards Luncheon from 12:30-2:30. P.M. That workshop will provic answer questions, with particular attention to such considerations as: What types of obstacles or encumbrances had to be overcome, and were these of an internal or extern nature? What factors were particularly important, such as clientele support, adequate financing, and workforc cooperation? Was the problem which you addressed relatively new, or a continuing concern? How does this program serve as a model for other units of government? What investment would be needed to implement this innovation elsewhere (such as additional monete resources, additional manhours, public cooperation, use of volunteers, external financing, etc.)? What two or three "lessons learned" would you list for the benefit of innovative efforts in any service We are very pleased that you will be able to join us. If you have not already done so, will you please provide Kathe Callahan with the names of individuals in your group who will attend, and your audio requirements. Please read the brief description of your program, which is enclosed, and fax any cha to Kathe at 201 -648-5907. Information regarding hotel accomodations and the Rutgersmewark cam enclosed. I look forward to meeting you on December 5th. opportunity for you and other awardees to present a twenty minute overview of your experience, and "rerely yours, r. Marc Holzer Executive Director National Center for Public Productivity hx hlze4-0 0 0 NEWARK-Twenty five winners have been selected from among nearly 300 applicants who competed in the State and Local Exemplary Awards Program (SLEAP) this year. The Awards recognize significant innovation and achievement; having produced exceptional cost-savings, measurable increases in quality and productivity, and improvements in the quality and effectiveness of government services. The SLEAP is jointly sponsored by the William C. Norris Institute in Minneapolis/St. Paul, and the National Center for Public Productivity at the Graduate School, Rutgers University in Newark, in cooperation with the Local Government Information Network, (LOGIN). "Semi-finalists were selected through a blind peer review process conducted by a panel of the Section on Management Science and Policy Analysis of the American Society for Public Administration. A second round of ratings at the National Center for Public Productivity produced the twenty five finalists," said Prof. Marc Holzer, founder and Director of the National Center for Public Productivity. At each stage, Prof. Holzer said, programs were rated on ten factors: quality of life of population served, cost effectiveness, client support and satisfaction, transferability, innovative nature, obstacles as a model for other programs, program impact, impact on more.. .. . .. . .. m 0 Twenty Five Winners SLEAP which had to be overcome, nature of the problem which had to be addressed, and degree of difficulty. Information about each of the award winners' programs will be recognized nationally through a series of publications produced by the National Center and Norris Institute. about each program will be featured prominently in LOGIN, the largest the U.S. today. Also, summary information electronic information service serving local government in "State and local agencies need to have productive capacities in place to meet any demands---unusual or ordinary. One way to build those capacities is to recognize models of efficiency and effectiveness, and to share that information systematically," said Prof. Holzer. The National Awards Luncheon, where award recipients and top officials in their communities will receive plaques, will be held at Paul Robeson Campus Center on the Newark Campus of the State University, on Tuesday, December 5. Brief presentations on each finalist's program will be made at a workshop prior to the luncheon ceremony, Prof. Holzer said. For further information, contact Kathe Callahan at (201)-648- 5504 or 5093. -30- DJH .. e 0 1989 SLEAP AWARD WINNERS APERCU TRAINING AND DEVELOPMENT PROGRAM Ci tg of Love1 and, Loveland Co1 orado Todd Gamble,Senior P erscrnnet Analyst (303) 667-6 130 BRIEF UESCRl PTl ON APERCIJ (French for insight and understanding) is a cooperative efforl between private and public employers. This program provides training development opportunities which enhance employees' insight into and understanding of their job, skills, community, health, safety and pers and professional development. AUTOMATED JUROR SELECTION AND JUROR TRACKING SYSTEM Clarke County Board of Commissioners, Athens, Georgia Dorothy H8rriSOn, Manager, Data Processing (404) 354-2690 BRIEF DESCRIPTION Automat-ed juror is an autot-f~ated on-line and batch juror selection an unique tracking system. Apart from simply automating the selection process on a random basis, is the ability to track juror el i gi bi 1 it y for both Traverse and Grand Juri es. BUREAU OF ADMINISTRATIVE ADJUDICATION City of New Orleans Health Department, New Orleans, Louisiana Herb Bayhi, Director Bureau of Adm. Adjiidication (504) 586-3327 RR I EF DESCR I PT i ON An alternst-ive to criminal prosecution of individuals who fail to con public health, housing and environmental violations. Fines are levied against guilty parties and contractors are hired at owner's expense to correct violations. A fund generated with revenues collected rewal residents who report illegal dumping and littering. CARING FOR KIDS NEIGHBORHOOD DAY CARE HOME PROJECT Consolidated City of Jacksonville, Jacksonville, Florida Cami 11 a Sims-Jones, Division Chief, Chi Id Services (904) 639-3467 BRIEF DESCRIPTION This neighborhood day care home project is a collaborative effort to increase options for interested welfare recipients to attain permane self sufficiency by becoming licensed family day care home provider: .- w 0 CARLSBAD GROWTH MANAGEMENT PLAN City of Carlsbad, Carlsbad California Michael Holzmiller, Planning Director (61 9) 438- 1 16 1 BRlEF DESCR l PTl ON This growth management plan is an innovative and effective approact managing City growth by ensuring the adequacy of public facilities e services. A three tiered plan utilizing public facility performance standards is incorporated. CITY OF GREENVILLE HOME OWNERSHlP PROGRAM City of Greenville, Greenville, South Carolina Jim Campbell, Cornrnunications and Trai ninq -- Manager (803) 240-452~ BRIEF DESCRIPTION A publiclprivate venture which provides for the construction of modc priced homes for purchase by low income citizens. The program comb Federal Community Development Funds and below market financing ti the South Carolina State Hausing Authority. CITY WIDE SERVICE REQUEST SYSTEM Ci tg of Syracuse, Syracuse, New Vork Linda J. Dombrow, Director, Bureau of Research (3 15) 448-8005 BRIEF DESCRIPTION This program revolutionized the way complaints and requests for var services are handled by channeling all incoming calls in to one centrz bank of telephones. Calls are prioritized according to seriousness ar nature of complaint/request. EMPLOYEE ASSISTANCE PROGRAM City of Buena Park, Buena Park, California Dr. Tom Abbott, City Psychologist (7 14) 52 1-9900 ext. 153 The Employee Assistance Program is a holistic 8ppro8Ch to meeting i personal needs of city employees. The program is provided and mana~ the City Psychologist for all types of crisis intervention. Personal at professional development is addressed through in-service training programs. 6RlEF OESCRIPTtOW w ENHANCED BUDGET PRESENTATION City of Stamford, Stamford Connecticut Paul A. Pacter, Commissioner of Finance (203) 5177-4182 BR 1 EF UESCR I PT ION Development of an annual book of information relevant to sound budge decision making. The book provides explanatory back up to the 200 pa of ccrmpiiter printed dollar figures that had tradit-ionally been the bud decision tool. FAC 1 L IT IES ACT1 SiN STRATEGEY TEAM (F.A.S.T.) Department of General Services, New York, New York Rudolph J. Fatutta, Director, Bureau of Facilities Management BRIEF DESCRIPTION In house const.ruction team composed of architects, engineers and t-radesmen that has aided New Vork City in its efforts to construct an redesign facilities that emergencies and unforseen circumstances ha' created. A time effecient and cost effective a1 ternative to capital process. FAST TRACK RESIDENTIAL STREET RECONSTRUCTION PROGRAM Village of Schaumberg, Schaurnburg, Illinois Robert H. Miller, P.E., Director of Public Works (3 13394-7 100 BRIEF DESIXIPTIUN The Flexible Pavement Management System, a computer software pa[ ws utilized to analyze data collected regarding conditions of S'chaun st-reets. Streets were listed by priority, repair strategy and cost esti with a three year plan developed to repair 42% of the entire street system. LAW ENFORCEMENT INNOVATIONS City of Paramount, Paramount, California Patrick H. West, Deputy City Manager (2 13)53 1-3503 ext.328 8R IEF DESCRIPTION To create more accountability and improve service deliverg to f-he community, Paramount instituted a citizen Law Enforcement Evaluati System. Evaluation farms 3re given tu every victim or complaining pa to assess courtesy and competency. (2 12) 669-7292 .. W e LOCALGOVERNMENT PRUGRAM Texas iiamptroller of Public Accounts, Austin, Texas Tom Ni 1 sen, Supervisor (5 1 2) 463-4687 BRIEF DESCRIPTION Technical assistance provided to County, City and local officials on understanding the maze of changing state regulations and laws. The Book" and the "Blue Book" simplified procedures and a quarterly newsletter updates state laws and regulations. MAYOR'S HANDICAP PARKING ENFORCEMENT TEAM City of Flint, Flint, Michigan Joanne M. Hartranft, Director, Mayor's Office on Aging and Handicappc BR I EF OESCR I PT 1 ON Established to help meet the educational and enforcement concerns c handicap parking issues. Volunteers are trained to educate and enfor the use of handicap parking spaces. rtEDtCAL CARE FOR CHILDREN PROJECT Fairfax County Government, Fairfax Virqinia .- Sandra Stiner Low, Executive Director, Community Action (7031246 AH I EF DESCH I PT I ON Publidprivate partnership that provides low cast medical services ' indigent children who lack Medicaid, health insurance, cash or other resources to pay for health care. (3 13) 766-7276 .. MEDICAL RESOURCE SECTION-MEDICAL QUALITY ASSURANCE PROGRAM Lee County Government, Fort Meyers, Florida M.K. Wilkinson, Acting Director, Public Safety/EMS (8 13) 332-3 1 1 1 BRIEF OESCRIPT ION An ongoing comprehensive medical quali ty assurance program design achieve and maintain a desired level of patient care. _. 0 0 NOTE SALE DIRECTLY TO RESIDENTS OF PARSIPANNY/TROV HILLS Township of Parsipanny-Troy Hills, Parsipanny, New Jersey Robert Griffith, Comptroller (20 1) 263-4295 8RtEF DESCRIPTION This program provided the opportunity for residents to Purchase one tax exempt bonds directly through the Township. These general oblig notes were specifically issued to finance the final phase of a flood control project. OPERATIONS IMPROVEMENT AND DEVELOPMENT Hi 11 sborough County Government , Tampa, F1 ori ds Richard 0. Mayer, Director (8 13) 272-5047 BRIEF DESCRIPTION The development of a department to enhance public service delivery, reduce cost of the service and improve the quality of the public semi PARK PLACE SENIOR CENTER Village of Arlington Heights, Arlington Heights, Illinois Mary Jo Zeller, Senior Center Director (3 12) 253-5532 8R I EF DESCR 1 PT ION The development of a multi-purpose senior center through the format of a formal community partnership. Eight different agencies work tog aut of one central location to provide a wide array of services tu the elderly, in a cost effective manner. P R i3 G R AM ME AS URE MEW SYSTEM City of St. Petersburg, St. Petersburg, Florida Jerry Gianakis, Budget Supervisor (8 13) W2-5275 ERI EF OESCR IPJION A central 1 y coordinated systematic approach of objectively obtaining evaluating information regarding the performance of City programs against established objectives. SALT LAKE COUNTY BUSINESS/GOVERNMENT ALLIANCE Salt Lake County, Salt Lake City, Utah Nancy P\ant,lnterg~vernmental Relations Manager, (80 11468-3337 BRIEF DESCRIPTION A partnershi0 between Countu Government and Local Business Community to maintain, preserve and improve the quality of life in Sa Lake County. -. w a SANITARY SEWER INF ILTRATI ON/I NFLOW PREVENT1 ON Johnson County Unified Wastewater Districts, Mission, Kanas Jim Bills, Planning Coordinator (913) 384-1 100 BRIEF DESCRIPTiON Designed to reduce sanitary sewer backups in homes and buildings an! prevent bypassess into streams during rainfall. THE SERVl CE ENHANCEMENT PROGRAM City of San Diego, San Oiego , California Trudy Sopp, Manager-Organization Effectiveness Program (6 1 9)236-I 8R IEF DESCRIPTION This program is designed to enhance city wide services to customers. citizens of San Diego and City employees. This program was designec response to the challenge of maintaining productivity in the light of serious budget cuts. SHARED SAVINGS PROJECT City of Pittsburq, Pittsburg , California Robert Soderber'y, Director of Public Services (41 5) 439-3600 BRIEF DESCRI PT ION Utilizes the principles of worker participation, financial incentives, quality measurement and employee awsreness of the real cost of serf delivery to increase performance and reduce cost for maintenance services. STRATEGIC PLANNING FOR UNIFIED DEClSlON SUPPORT(SPUDS) Ci tg of Freemont, Freemont, California Neil Grasso, Director of Management Analysis (41 51745-27' 10 BRIEF DESCRIPTION A process that requires every city government department to construi strategic plan. This gives the staff an opportunity to evaluate the environment, to anticipate, to plan and ultimately gain control. .. -- @ THE NATIONAL CENTER for PUBLIC PRODUCTIVITY at RUTGERS UNIVERSITY/CAMPUS AT NEWARK W -. .* The National Center for Public'Productivity is a training, service, and research organization devoted to i productivity in the public sector. Founded in 1976, the National Center is the only productivity cen United States which is devoted to public sector Productivity improvement. The National Center has grown substantially since its inception, and now works with a network of acad administrators, and elected officials throughout the United States. In particular, the National Center successful in bridging the gap between the theory and the practice of productivity improvement. Major priorities are: Publications. The Public Productivity and Management Review, a quarterly journal founded at the 1975, is devoted to offering public and nonprofit sector professionals timely and useful information c enhance their organizations' productivity. The Review offers techniques and insights that are useful c levels of government-federal, state, and local--and in diverse areas of job responsibility, including 1 personnel, budgeting, and general management. Public Sector Productivity is an annotated guide to resources such as books, reports, articles, newsletters, periodicals, and organizations. Other books el from the work of the Center include Strategic Issues in Public Sector Productivity, Productivity and Pub1 and Managing for Improved Producrivity. Center staff and associates also contribute symposia and a major journals. Conferences. The National Center regularly sponsors conferences that focus on a broad range of pub1 productivity issues. Its National Productivity Conferences focus on the full range of issues releva efficiency and effectiveness of the public sector: strategies, privatization, competitiveness, measi evaluation, labor-management cooperation, information resources, technology, etc. These conferences co-sponsored by other major professional organizations. Exemplary Awards Program. In conjunction with the William C. Noms Institute in Minneapolis/St. National Center is initiating an awards program to recognize significant innovations and achievements in local government. The program will recognize projects and programs that have produced substantial cost measurable increases in quality and productivity, and improvements in the quality and effectiveness of go7 services. Research and Evaluation. The National Center receives funding for, and publishes the results of, pr improve productivity. These projects have focused on specific service areas such as law enforcemei services, corrections, transportation, and higher education. Projects with broad applicability have includ dealing with productivity measurement, work force trends, labor-management relations, volunteeri effective dissemination techniques. The Center is particularly interested in survey research regarding toward productivity and public service, and is presently building a data base of survey responses. Training. The National Center delivers productivity-oriented training in a variety of formats ranging from to week-long workshops. Training materials include an extensive workbook, diagrams, checklists, case videos, exercises, role-playing, readings, and resource directories. All training is evaluated for releva trainee knowledge gains. International Productivity Improvement. The National Center serves as the secretariat for the recently 01 International Productivity Network, the goals of which are to facilitate the international exchange of prodl enhancing knowledge, to help build the productive capacities of government organizations and enterprise assist productivity in developing countries. For further information, contact: Prof. Marc Holzer, Executive Director, National Center for Public Produc Newark, N.J. 07102 (201) 648-5093. Graduate Depment of Public Administration, Hill Hall, 7th Floor, Rutgers University, 360 King Blvd.,