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HomeMy WebLinkAbout1998-09-22; City Council; 14854; Employee Assistance Program ProviderClv OF.CARLSBAD - RECOMMENDED ACTION: Adopt Resolution No. y/--3/aapproving Blue Cross of California as the City’s Employee Assistance Program (EAP) provider. ITEM EXPLANATION: The City has had an Employee Assistance Program in place for its employees and dependents for the last fifteen years. An Employee Assistance Program is intended to resolve employee problems that are affecting job performance and to provide counseling and treatment when necessary for emotional, occupational, substance abuse, marital/relationship and medical problems. Additionally, the EAP provider can furnish employee and management training, critical incident debriefings, twenty-four hour crisis telephone contact and referral services to screened, professional community resources. Since October 1993 the City’s EAP provider has been Blue Cross of California (formerly National Resource Consultants). The contractual term of service between the City and Blue Cross of California expired on September 30, 1997. Therefore, while continuing with the services of Blue Cross of California, in January 1998 the City issued a Request for Proposal for qualified firms to provide an Employee Assistance Program. Responses were received from three firms and, after careful analysis of the proposals, it is the recommendation of staff that the contract with Blue Cross of California (BCC) be ratified and that Blue Cross of California remain as the City’s EAP provider, for the following reasons: 1. An important consideration is the continuity of the EAP program. Retaining Blue Cross of California will take advantage of the firm’s familiarity with this organization and the employees’ established knowledge of their services and support systems. 2. Blue Cross of California is a well respected employee assistance provider. The company has experience with both public and private sector programs, and understands the particular requirements of public agency clients such as the City of Carlsbad. 3. Blue Cross of California offers a diverse and well-balanced blend of counselors, and well-developed programs on both the counseling and the business side of the Employee Assistance Program. Therefore, it is staffs recommendation that the City Council ratify the work performed by Blue Cross of California from October 1, 1997 to date and approve the agreement with Blue Cross of California to continue providing an Employee Assistance Program which will consist of: (1) short term counseling services at no cost to eligible employees; (2) referral h PAGE2OFAB# /+‘$$# services to community resources who are part of the City’s health insurance programs; (3) training of City managers and supervisors on how to effectively utilize the EAP to facilitate early detection and intervention; (4) consultation with managers and supervisors concerning specific work-related personnel problems; and (5) 24-hour telephone availability for use in crisis situations. Additionally, Blue Cross of California will be available for employee workshops, crisis intervention/critical incident debriefings, and Department of Transportation referrals for a Substance Abuse Program. The Human Resources Department will receive periodic updates on the level of participation in the Employee Assistance Program, including measures of user satisfaction with the service provided. This contract will allow the City to use the services of Blue Cross of California to provide an Employee Assistance Program for a period of three (3) years, with the City Manager having the authority to extend the contract for two one (1) year periods. FISCAL IMPACT: The contract with Blue Cross of California will cost approximately $15,000 per year. Funds for these services have been included in the Human Resources Department 1998- 1999 operating budget. EXHIBITS: 1. Resolution No. y/-g/* 2. Signed contract with Blue Cross of California 2 RESOLUTION NO. 98-312 1 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CALRSBAD, CALIFORNIA, RETAINING BLUE CROSS OF 2 CALIFORNIA AS THE CITY’S EMPLOYEE ASSISTANCE 3 PROGRAM (EAP) PROVIDER. 4 WHERAS, since January 1984, the City of Carlsbad has offered an Employee 5 Assistance Program (EAP) to its employees and their dependents; and 6 WI-IERAS, the City is interested in continuing to offer this service in the future; and 7 a WHERAS, the contract with Blue Cross of California for such services expired on 9 September 30, 1997; and 10 11 12 13 14 WHERAS, staff has evaluated three separate EAP providers and is recommending that Blue Cross of California continue to be retained as the City’s Employee Assistance Program (EAP) provider; and WHERAS, Blue Cross of California has continued to provide such services in the 16 17 ia 19 20 21 II Assistance Program (EAP) provider effective October 1, 1997. NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad, California, as follows: 1. That the above recitations are true and correct. 2. That the City Council approves Blue Cross of California as the City’s Employee 15 II interim. 22 Ill 23 f/l 24 Ill 25 Ill 26 27 28 / t E 1c 11 li 13 14 15 16 17 ia 19 20 21 22 23 24 25 26 27 28 3. That the City Council ratifies the attached contract with Blue Cross of California to provide EAP services for eligible employees of the City of Carlsbad and their dependents. This is a three year contract, and the City Manager is given the authority to extend this agreement for two one (1) year periods. PASSED, APPROVED, AND ADOPTED at a regular meeting of the Carlsbad City Council held on the 22nd day of September , 1998, by the following vote, to wit: AYES: Council Members Lewis, Finnila, Nygaard, Kulchin and Hall NOES: None ABSENT: None ITTEST: ILETHA L. IWUTENKRANZ, City Clerd SEAL) BLUE CROSS OF CALIFORNIA GROUP SUBSCRIBER CONTRACT Contractmadeon September 22, 1998 and effective as of October 1, 1997, by and between Blue Cross of California, hereinafter referred to as “BCC” and the City of Carlsbad, hereinafter referred to as “Group,” is made with reference to the following facts: A. BCC is a licensed health care service plan which offers managed care and Employee Assistance Programs (“EAP”). B. Group desires to obtain the services herein specified for and on behalf of subscribers and enrollees as defined herein. THEREFORE, the parties agree: ARTICLE I DEFINITIONS The following terms, when used in this Contract or any amendments hereof are defined as follows: 1.1 Act means the Knox-Keene Health Care Service Plan Act of 1975 (California Health and Safety Code Sections 1340 eq seq.). 1.2 Benefits mean those services an eligible Enrollee is entitled to receive hereunder. 1.3 Group means the City of Carlsbad. 1.4 Enrollee is defined as a Subscriber and any eligible dependents as defined under the eligibility requirements of this Contract and as determined by Group who are actually enrolled in and eligible to receive benefits under said Contract. 1.5 Evidence of Coverage or Combined Evidence of Coverage and Disclosure Form means the document issued to the Subscriber which summarizes the essential terms of this Contract. 1.6 Provider means a licensed California professional under contract to BCC to perform assessments, brief counseling, and referral. This term also refers to outside professional who perform services upon referral from BCC. 1.7 Regulations includes those regulations promulgated and offkially adopted by the California Department of Corporations under the Knox-Keene Act, in addition to any other regulation or applicable State or Federal law. -l- 1.8 Subscriber is defined as an eligible employee, retired employee or surviving spouse who is otherwise eligible for coverage under the eligibility requirements determined by Group, and who is enrolled hereunder and for whom periodic payments are made by a Group. ARTICLE II PREPAYMENT FEES 2.1 Subscriber. Group shall pay BCC the total fee(s) indicated in subparagraph 2.2, per month per 2.2 Group shall pay to BCC a premium for each eligible Subscriber (which shall include dependents at no additional charge to Group) as follows: $2.19 per month during the first contract year. During the second contract year and the third contract year, BCC may increase the premium up to 4 percent, unless utilization exceeds 10 percent as calculated by the BCC EAP utilization formula, in which case the increase may range from 6-8 percent at the end of each contract year. The premium increase will be based on the cost of doing business as determined by BCC. Group has the option to extend the contract for two one-year renewals under the same conditions as above. 2.3 All fees are paid by Group, unless other provisions for payment are agreed to in advance by BCC. 2.4 Group shall send one check covering all Subscribers to: Blue Cross of California P.O. Box 85068 San Diego, CA 92 186-5068 commencing on the date indicated in paragraph 6.1, and continuing each month thereafter on said date for the duration of this contract. ARTICLE III PRINCIPAL BENEFITS, EXCLUSIONS, LIMITATIONS AND ADMINISTRATIVE POLICIES 3.1 BCC and Group agree that BCC staff shall provide services to Subscribers of Group under the Plan set forth attached as EXHIBIT ONE. EXHIBITS ONE IS AN ESSENTIAL PART OF THIS CONTRACT. 3.2 EAP Services must be obtained from BCC designated Providers by calling the BCC toll-free number 800-999-7222 or (619) 57 l-8222 in San Diego. -2- 3.3 Additional services beyond the EAP may be covered by Group’s full service health plan. ARTICLE IV HOW TO OBTAIN BENEFITS Benefits must be obtained from BCC designated EAP Providers by calling BCC. BCC provides a toll-free or local telephone number. In non-emergency situations, Enrollees are offered an appointment within 48 hours. BCC does not reimburse Enrollees for any unauthorized treatment from non-contracting Providers. During business hours, any Enrollee calling for service outside the BCC service area or with an emergency or urgent situation is immediately referred to a licensed mental health professional for a telephone assessment. The telephone assessor may provide crisis intervention over the telephone, arrange a same-day appointment with the EAP Provider in the Enrollee’s area, locate an EAP Provider if necessary, or assist the Enrollee in obtaining more intensive, acute care services. After business hours, Enrollees are forwarded to BCC’s 24-hour phone number and speak with a licensed mental health professional for a telephone assessment. ARTICLE V ELIGIBILITY 5.1 Group shall provide a monthly count of eligible Subscribers. Group shall send an eligibility list to BCC upon BCC’s request, specifying the names and other mutually agreed upon identifying data for each Subscriber to be covered for the succeeding month. 5.2 The determination of who is eligible to be a Subscriber and who is actually a Subscriber in the Plan shall be determined by Group, and BCC shall have the right to rely upon that determination. Any disputes or inquiries regarding eligibility, including rights regarding renewal, reinstatement and the like, if any, shall be referred by BCC to Group, which shall then advise BCC of its determination. 5.3 Dependents shall include: a. The lawful spouse who shares the same household of the Subscriber, and all newborn infants whose coverage shall commence from and after the moment of birth. Adopted children shall be covered from and after the date of placement. Except as stated above, dependents shall be eligible for coverage on the day the Subscriber acquires such dependent. -3- b. Dependents shall also include all unmarried children under the age of nineteen (19) years who are chiefly dependent on the Subscriber for support and maintenance. Extension of eligibility may be made up through age twenty- three (23) years for unmarried children who are principally dependent upon the Subscriber. c. Coverage shall not terminate while a dependent child is and continues to be (1) incapable of self-sustaining employment by reason of mental disability or physical handicap; and (2) chiefly dependent upon the Subscriber for support and maintenance. d. Upon request, BCC may choose to extend the definition of dependent to include a significant other who shares the same household, parents in the Subscriber’s household who are chiefly dependent on the Subscriber for support and maintenance, or other person whose impact on the Subscriber might adversely affect the Subscriber’s well-being or work performance. If such a person is not covered under the Group’s definition of eligibility, the referral may be limited to specific community resources. ARTICLE VI COMMENCEMENT AND DURATION OF THIS CONTRACT TERMINATION - RENEWAL 6.1 Coverage shall commence at 12:Ol A.M. on October 1, 1997 for all Subscribers enrolled on the day when this Group Subscriber Contract starts. Coverage for new subscribers shall commence at 12:Ol A.M. on the fast day of employment or at the end of any Group designated probationary period as defined by Group. Coverage t erminates at 11:59 P.M. on the last day of eligibility for participation in the Group, whether the last day of employment or the last day of eligibility for any continuation of coverage period. 6.2 This contract shall be effective on the date indicated in paragraph 6.1 above, and shall continue until the end of the month of September 30,2002. BCC shall not decrease benefits in this Contract except upon 30 days written notice. 6.3 The term of this contract shall be three years beginning on the effective date of this contract at which time it may renew for two one-year periods. Or, the parties may renew this contract at the end of the term hereof, and by mutual consent modify or alter this contract; provided, however, that said modifications, amendments, alterations or renewals shall be in writing, duly executed by both parties hereto, and attached to this contract. There is no individual right of renewal. Only Groups are eligible to enter into or renew Subscriber Contracts with BCC. -4- 6.4 Should either party be in default by the failure to reasonably perform any of the covenants and conditions contained herein, the non-defaulting party shall have the right to give the defaulting party thirty (30) days written notice, specifying the default. If the default is not cured, the contract will be terminated, excepting therefrom Group’s failure to remit the monthly prepayment fees, or provide eligibility list if requested, in which case fifteen (15) days written notice shall apply. The defaulting party shall then have the thirty (30) days, or fifteen (15) days in the case of the failure to remit the appropriate prepayment fees, or eligibility list when due, from receipt of notice, in which to remedy the default or failure to perform. Both parties agree that BCC shall have the absolute right to terminate this contract should Group fail to remit the monthly prepayment fees or eligibility list, within the fifteen (15) day period after notice. Both parties may terminate this Contract immediately if the other party should engage in fraudulent conduct with respect to this Contract. This Contract may be terminated at any time without cause by Group upon 30 days written notice. 6.5 In the event of termination of this contract, each BCC participating Provider has agreed to complete all assessment, brief counseling, and referral services which have been started prior to the date of termination, pursuant to the terms of this contract. 6.6 Pursuant to Section 1365(b) of the Knox-Keene Act, BCC will not terminate or fail to renew the eligibility of any individual Subscriber or Enrollee because of health status or use of the EAP. If any person believes that this Contract has been terminated or any Enrollee or Subscriber has been denied services under this Contract because of health status or requirements for health services, the Enrollee may request a review by the Commissioner of Corporations of the State of California. ARTICLE VII ADMINISTFtATION 7.1 With regard to the distribution of all materials, such as Combined Evidence of Coverage and Disclosure Form and other materials required to be distributed pursuant to the Knox- Keene Act or any regulation issued pursuant thereto, Group shall be responsible to distribute such materials to the Subscribers and/or eligible participants. 7.2 BCC staff shall provide telephone or in-person emergency service twenty-four hours a day, seven days a week, to all Enrollees. If the Enrollee’s Provider office is unavailable, the Enrollee shall call BCC’s offtces during normal business hours, or in the case of an after-hours emergency. -5- 7.3 BCC agrees to duly investigate and resolve any and all complaints received from Enrollees with regard to the nature of professional services rendered. Any inquiries or complaints shall be made to BCC by writing or calling BCC at the address and telephone number indicated herein. BCC shall maintain a grievance system in compliance with the Knox-Keene Act. Grievance Report Forms and copies of the Grievance Procedures are available at each facility of BCC. Enrollees may send a written complaint or call BCC directly to resolve their complaint. BCC will acknowledge receipt of the complaint and provide notice to the complainant of whom may be contacted with respect to the complaint within 20 days. If the Enrollee is not satisfied with the resolution offered at the first level, the grievance is directed to the next management level. If the grievance is not resolved to the Enrollee’s satisfaction at the second level, it will be directed to the Quality Management Committee in the case of a quality of care issue, or the General Manager or designee in the case of an administrative issue. The Quality Management Committee or the General Manager or his/her designee will review all applicable data within 15 days. The Enrollee will be advised in writing of the findings and recommendations within 30 days of the receipt of the Grievance Report. Enrollees may file a complaint or grievance in writing or by calling (619) 571- 8222 in San Diego or l-800-999-7222 in all other areas regarding the complaint. ARTICLE VIII QUALITY CONTROL AND PROFESSIONAL-PATIENT RELATIONSHIP 8.1 BCC will make every reasonable effort to arrange for services and care as herein provided in accordance with the prevailing national and regional professional standards. 8.2 It is expressly understood that the relationship between the Enrollee and BCC participating professionals shall be subject to the rules, limitations, and privileges incident to the doctor-patient or therapist-patient relationship. BCC shall be solely responsible, without interference from Group or any of its agents, to the Enrollee for arranging counseling and treatment. 8.3 It is understood by Group that the operation and maintenance of the participating offices, and the rendition of all services shall be solely and exclusively under the control and supervision of the BCC Provider, including all authority and control over the selection of staff, supervision of personnel, and operation of the professional practice, and/or the rendition of any particular professional service or treatment -6- 8.4 BCC will undertake to see that the services provided to Enrollees by Providers shall be performed in accordance with nationally accepted professional standards of reasonable competence and skill of Providers as applicable prevailing at the time of service. 8.5 If BCC shall subcontract any of the work to be performed under this contract by BCC, BCC shall be fully responsible to Group for the acts and omissions of BCC’s subcontractor and of the persons either directly or indirectly employed by the subcontractor, as BCC is for the acts and omissions of persons directly employed by BCC. Nothing contained in this contract shall create any contractual relationship between any subcontractor of BCC and Group. BCC shall bind every subcontractor and every subcontractor of a subcontractor by the terms of this contract applicable to BCC’s work unless specifically noted to the contrary in the subcontract in question and approved in writing by Group. ARTICLE IX GENERAL PROVISIONS 9.1 Group acknowledges and understands that this Contract provides solely and exclusively for services to be performed at BCC Provider facilities. This Contract provides for services only, is not an insurance policy and does not indemnify nor reimburse any Subscriber or Group for the cost of health care services. 9.2 Group will fbrnish announcement brochures, management guidebooks, and cards as required by the program. 9.3 Group agrees to pay BCC for pre-approved, reasonable travel expenses outside San Diego County. 9.4 Any dispute or controversy arising between Group and BCC involving this Contract, any of its terms and conditions, its breach or nonperformance may be submitted for non- binding arbitration. The arbitration shall take place in San Diego, California. Neither party shall be precluded from pursuing any and all remedies that they are entitled to at law which remedies shall be pursued in San Diego County only. 9.5 Whenever it shall become necessary for either party to serve notice on the other respecting this Contract, such notice shall be in writing and shall be served by certified mail, return receipt requested, addressed as follows: -7- a. If served on Group, it shall be addressed to: The City of Carlsbad, Human Resources Department 1200 Carlsbad Village Drive Carlsbad, CA 92008 (619) 434-2852 Fax: (619) 720-1875 b. If served on BCC, it shall be addressed to: BLUE CROSS OF CALIFORNIA 9655 Granite Ridge Drive, Sixth Floor San Diego, CA 92 123 (619) 571-8300 9.6 BCC is subject to the requirements of Chapter 2.2 of Division 2 of the Health and Safety Code (the “Act”) and Subchapter 5.5 of Chapter 2 of Title 10 of the California Code of Regulations (the “Regulations”), and any provisions required to be in the contract by either of the above shall bind BCC whether or not provided in the contract. In the event that the Act or Regulations thereunder set forth any requirement which is not included herein or is contrary to this Contract, it shall supersede the applicable provisions of this Contract and shall be binding unto the parties hereto. BCC will make every reasonable effort to comply with all requirements of the Act. 9.7 Nothing contained herein shall preclude BCC from changing the location of any of its Provider offices, as long as it retains a sufficient Provider network to provide services to Group. 9.8 In the event any of BCC’s contracted participating Providers should terminate his/her relationship with BCC, breach his/her contract with BCC or be unable to render services hereunder, and Group and/or its Subscribers will be adversely or materially affected, BCC will give the Group and/or its Subscribers written notice thereof. 9.9 Upon termination of a Provider contract, BCC shall be liable for covered services rendered by such Provider to a Subscriber or Enrollee who retains eligibility under this contract or by operation of law under the care of such Provider at the time of such termination until the services being rendered to the Subscriber or Enrollee by such Provider are completed, unless BCC makes reasonable and medically appropriate provision for the assumption of such services by a contracting Provider. 9.10 In the event that BCC fails to pay the participating Provider for costs of assessment, brief counseling, and referral, the Enrollee shall not be liable to the Provider for any sums owed. BCC does not pay non-participating providers nor reimburse Enrollees for any sums they may pay directly to any provider for services rendered. All EAP services must be obtained by calling BCC directly for authorization and referral for services to a BCC participating Provider. 9.11 If any provision of this contract is held to be illegal or invalid for any reason, such decision shall not affect the validity of the remaining provisions of this contract, and such remaining provisions shall continue in full force and effect unless the illegality or invalidity prevent the accomplishment of the objectives and purposes of this contract. 9.12 In the event Group is regulated under the Employee Retirement Income Security Act of 1974 (ERISA), Group covenants and agrees that it and not BCC shall be responsible for meeting all requirements of ERISA. BCC will cooperate with Group in supplying Group with any information within its possession to aid Group in meeting any ERDA reporting requirements. BCC is not and shall not be designated the administrator or fiduciary of any Group health or employee benefit plan offered to Group’s employees and their eligible family members. 9.13 If the Subscriber and/or Enrollees are eligible to retain coverage under this Contract during any Continuation of Coverage period or election period necessary for Group’s compliance with requirements of the Consolidated Omnibus Budget Reconciliation Act (COBRA) and any regulations adopted thereunder, or any similar state law requiring the Continuation of Benefits for Subscriber and/or Enrollees, the Group must continue to certify the eligibility of the Subscriber and/or Enrollees and pay the monthly prepayment fees for COBRA coverage for such Subscribers and/or Enrollees if the Enrollee elects such COBRA coverage. 9.14 BCC shall designate an administrator of their program who shall serve as the liaison between BCC and Group. 9.15 BCC and its employees and agents will comply with all applicable federal, state, and local laws, rules, and professional ethical standards, and will observe all applicable laws concerning records retention and confidentiality. 9.16 The relationship between Group and BCC arising fkom this Contract is that of independent contractors. Neither this Contract, nor the activities of Group and BCC pursuant to this Contract, shall constitute the parties as joint venturers, partners, principal and agent, master and servant, or employer and employee; and neither party shall hold itself out to the public as having other than an independent contractor relationship with the other party. Neither party shall have the power to bind or obligate the other party in any manner, other than as is expressly set forth in this Contract. 9.17 BCC agrees to indemnify and hold harmless the City of Carlsbad and its officers, officials, and employees from and against all claims, damages, losses and expenses including attorney’s fees arising out of the performance of the work described herein caused by any willful misconduct or negligent act or negligent omission of BCC, its subcontractors and their employees, except where caused by the active negligence, sole negligence, or willful misconduct of the City of Carlsbad. BCC shall at its own expense, upon written request by the City, defend any such suit or action related to this Agreement brought against the City, its officers, officials, employees and volunteers. BCC’s indemnification of City shall not be limited by any prior or subsequent declaration by the Contractor. -9- 9.18 m. BCC shall obtain and maintain for the duration of the Contract and any and all amendments insurance against claims for injuries to persons or damage to property which may arise out of or in connection with performance of the work hereunder by the BCC, its agents, representatives, employees or subcontractors. Said insurance shall be obtained from an insurance carrier admitted an authorized to do business in the State of California. The insurance carrier is required to have a current Best’s Key Rating of not less than “A-:V” and shall meet the City’s policy for insurance as stated in Resolution No. 9 l-403. a. . . Coverage BCC shall maintain the types of coverage and minimum limits indicated herein, unless a lower amount is approved by the City Attorney or City Manager: 1. Comprehensive General Liability Insurance. $1 ,OOO,OOO combined single- limit per occurrence for bodily injury, personal injury and property damage. If the submitted policies contain aggregate limits, general aggregate limits shall apply separately to the work under this contract or the general aggregate shall be twice the required per occurrence limit. 2. Automobile Liability (If the use of an automobile is involved for Contractor’s work for the City). $1 ,OOO,OOO combined single-limit per accident for bodily injury and property damage. 3. Workers’ Compensation and Employer’s Liability. Workers’ Compensation limits as required by the Labor Code of the State of California and Employer’s Liability limits of $1 ,OOO,OOO per accident for bodily injury. b. BCC shall ensure that the policies of insurance required under this agreement contain, or are endorsed to contain, the following provisions. 1. The City shall be named as an additional insured on all policies excluding Workers’ Compensation. 2. BCC shall furnish certificates of insurance to the City before commencement of work. 3. BCC shall obtain occurrence coverage. 4. This insurance shall be in force during the life of the Contract and any extension thereof and shall not be canceled without 30 days prior written notice to the City sent by certified mail. -lO- 5. If BCC fails to maintain any of the insurance coverages required herein, then the City will have the option to declare BCC in breach, or may purchase replacement insurance or pay the premiums that are due on existing policies in order that the required coverages may be maintained. BCC is responsible for any payments made by the City to obtain or maintain such insurance and the City may collect the same from BCC or deduct the amount paid from any sums due BCC under this Contract 9.19 This Contract is non-assignable by either party without the prior written consent of the other party. BCC may, in its sole discretion, delegate administrative functions to other entities. 9.20 This Contract constitutes the entire Contract of the parties. This Contract may only be modified by a writing executed by the parties. 9.21 The parties acknowledge that this contract and all of its provisions shall be effective retroactive to October 1, 1997. IN WITNESS WHEREOF, the parties have executed this Contract on: September 24, 1998 I @%@CLAUDE A. LEWIS, Mayor BLUE CROSS OF CALIFORNIA -ll- EXHIBIT ONE PRINCIPAL BENEFITS, EXCLUSIONS, AND LIMITATIONS BCC agrees to provide the following services: 1. Up to 20 onsite hours for training and orientation during the first year. 2. Up to 10 hours for onsite training and orientation each additional year. 3. Up to 100 hours per year of management consultation and account service 4. Toll-free 24-hour 800 number access line. 5. Professional assessment, consultation and referral. 6. Caller follow up and emergency counseling services. 7. Standard reports of utilization and effectiveness provided bi-annually. 8. Legal information. 9. Dependent care referrals. The following additional services are available at $150.00 per hour. 1. 2. 3. 4. 5. 6. 7. Consultation on management of critical incidents and coordination and provision of onsite debriefings on next business day. Consultation, coordination and group sessions to “defuse” reactions to the off-site death of a coworker, lay-offs, reorganizations, or other unusually upsetting issues and events. Wellness seminars. EAP training and orientation beyond 20 hours in the first year or 10 hours in each subsequent year. Consultation and account service beyond 100 hours per year. Policy development including but not limited to drug-free workplace, drug testing, Department of Transportation, or other regulatory compliance and workplace violence prevention. Organizational consultation and training including but not limited to team building, managing stress and change, managing layoffs, customer service, and conflict resolution. -12- _- All D.O.T. referrals are scheduled with a designated SAP and are evaluated in accordance with D.O.T. guidelines. The following is an outline of the process: A. Determine specific rule violation and identify referral source. B. Review city policy and collective bargaining agreements. C. Conduct a full assessment of the individual, including administration of standardized assessment tool. D. Determine appropriate level of care and make referral to coordinate with health benefits, if possible. E. Report recommendations to employer and/or other designated party. F. Monitor treatment compliance. G. Conduct re-evaluation and report recommendations to employer/designated party. In consultation with the employee’s Medical Review Officer, release employee to be considered for return to safety sensitive duty, when appropriate. BCC believes that it is best for the employee and the organization to provide a separate system for managing the S.A.P. evaluation and the subsequent follow-up. In this way the S.A.P. provides a conflict-free evaluation with no financial incentive to increase the amount of monitoring or follow-up. BCC will manage the S.A.P. evaluation for $600.00 per case. This fee includes Sections A through E of the D.O.T. process outlined above. A different EAP counselor conducts processes described under F and G above. Our charge for this is $35.00 per month. We recommend that the S.A.P. evaluation and referral be separated from the ongoing monitoring of treatment compliance. -13- 4 Ib 6 Executed by Contractor this lbq?d day of ,19 W A CONTRACTOR (&$fo # x&f (Name of Contractor CITY OF CARLSBAD, a municipal he State of Califomi By: SEE ATTACHED (Sign here) (Print name/title) \ ALETHA L. RAUTENKR4NZ ’ City Clerk (Proper notarial acknowledgment of execution by Contractor must be attached) (President or vice-president and secretary or assistant secretary must sign for corporations. If only one officer signs, the corporation must attach a resolution certified by the secretary or assistant secretary under corporate seal empowering that officer to bind the corporation.) APPROVED AS TO FORM: RONALD R. BALL RONALD R. BALL iy: aity Attorney 7. 2 3.5’8.- -14- CALiFORNlA ALL-PURPOScACKNCWLEDOMENT - ATTACHMENT I State of California County of San Diego On August 18, 1998 before me, Barbara A. Bowers. Notary Public , &da Name and Ttle of Offhr (e.g.. ‘Jaw Doe, Notary Public”) personally appeared ' Cheryl Noncarrow I Name(s) of Signer(s) 0 personally known to me - OR -4-Q roved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by . “,..-.-)lr.. _ -SW ..--.e%ec+m-...-- his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. WITNESS my hand and official seal. -7&A&&d?- &:4- Slaturn of Notary P&Iii OPTIONAL Though the information below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent removal and reattachment of this form to another document. Description of Attached Document Title or Type of Document: Group Subscriber Contract Document Date: Undated Number of Pages: I 3 Signer(s) Other Than Named Above: Capacity(ies) Claimed by Signer(s) Signer’s Name: I Signer’s Name: Cl Individual 0 Corporate Officer Title(s): Cl Partner - Cl Limited 0 General q Attorney-in-Fact Cl Trustee Cl Guardian or Conservator 0 Other: Signer Is Representing: I I Cl Individual 0 Corporate Officer Title(s): 0 Partner - 0 Limited Cl General 0 Attorney-in-Fact q Trustee Cl Guardian or Conservator 0 Other: Signer Is Representing: I I I 0 1994 Natmal Notary Assoclabon * 6236 Aemmet Ave.. P.O. Box 7164 - Canoga Park, CA 91309-7164 Prod. No. 5907 Reorder Call Toll-Free 1-600-676-6627 AUTI’i~~ZA~O~ TO m- CORPOIU~ON chuyl Noncmow is gwcnt maaqcr of WellPoint Bdyniod HedWBhm Cross of Cllifomia’s Bdmvioral Hedh hpam @m) atad mloyoo Assistance Program (EAP) divisions. As m office of the my, she is ecnpowad b bind conkMud agreements with prospective clients hr BHP end EAP dated ticus- APPROVES: Joan Baman w Preaidmt Specialty BurinesSGS September 25, 1998 Blue Cross of California 9655 Granite Ridge Dr. Sixth Floor San Diego, CA 92123 RE: EMPLOYEE ASSISTANCE PROGRAM PROVIDER Enclosed for your reference are copies of Agenda Bill No. 14,454, adopted Council Resolution No. 98-312, which went before the Carlsbad City Council on September 22, 1998. Also enclosed is a copy of the fully executed “Blue Cross of California Group Subscriber Contract. If you have questions regarding this agreement, please call Ms. Julie Clark, in the Human Resources Department, at (760) 434-2955. -~t-e c’.i.;. L -,‘9&-E-c 7i’ KATHLEEN D. SHOUP Sr. Office Specialist 1200 Carlsbad Village Drive - Carlsbad, CA 92008-1989 - (760) 434-2808 @