HomeMy WebLinkAbout2000-03-21; City Council; 15661; Agreement For Zenworks Implementation ServicesAB# ts-,bb(
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CITY OF CARLSBAD - AGENDA BILL
TITLE:
APPROVING AN AGREEMENT WITH NETSWORK, INC. FOR
ZENWORKS IMPLEMENTATION SERVICES
CITY MGR 22
RECOMMENDED ACTION:
Adopt Resolution No. 2060 -9dapproving the agreement with NetsWork Inc. for network
integration services to assist with the installation and implementation of the ZENworks
application.
ITEM EXPLANATION:
The City has a routed wide area network of 22 sites connected via T-l or direct fiber
connections. In order to reduce the burdens of desktop management in the City’s large
geographic area, and to ease network administration, the City of Carlsbad is pursuing the
implementation of Novell ZENworks, with a specific emphasis on the following feature sets:
l Application management, including software distribution, metering and repair.
l Workstation management, including hardware and software inventories and policy
based management.
l Remote management, plus full remote control of networked PC’s.
The City’s Information Systems department will assist in the implementation process of the
ZENworks product. However, due to the complexity of the project additional technical
proficiencies are needed for proper implementation.
Due to the specific skills required for this project, Information Systems selected five
Contractors to participate in the Request for Proposal process. Based on the criteria set
forth in the RFP, Information Systems staff recommends selecting Netswork Inc. They are
the Contractor with the experience and resources that best fit the needs of the City, and
have several successful ZENworks implementations in computing environments similar to
the City’s.
The implementation of the ZENworks application will address Council Goals as described
below.
Strategic Goal A: “Ensure the effective and efficient delivery of top-quality services
to our community.”
Operational Goal A2: “Continuously improve work processes through the use of
best technology, information sharing, effective cross-departmental teams, and all City
resources.”
FISCAL IMPACT:
The total fees to be paid to the vendor shall not exceed $56,000 and shall cover
implementation services, network support, training, and documentation.
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PAGE 2 OF AGENDA BILL NO. 15, I!& 1
Funds necessary to cover these expenses are available from existing appropriations.
EXHIBITS:
1. Adopt resolution No. do~-~~ approving the agreement with NetsWork Inc. for
implementation services related to the ZENworks application citywide.
2. Agreement with Networks, Inc.
I
March 29,200O
NetsWork, Inc.
Attn: Max Rosenthal
13771 Danielson Street Ste L
Poway, CA 92064-6896
RE: AGREEMENT FOR NETWORK INTEGRATION SERVICES
At the meeting of March 21,2000, the Carlsbad City Council adopted Resolution No.
2000-92, approving the above referenced agreement.
Enclosed for your records is a copy of Resolution No. 2000-92 and a fully executed
agreement for your files.
If you have questions concerning the contract, please contact Gordon Peterson,
Information Systems Manager, at 602-2454.
Sincerely,
Dee Uhich
Office of the Carlsbad City Clerk
Enclosures (2)
1200 Carlsbad Village Drive - Carlsbad, CA 92008-1989 * (760) 434-2808 @
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Rl3SOLUTION NO. zooo-92
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CARLSBAD, CALIFORNIA, APPROVING THE AGREEMENT
WITH NETSWORK, INC. FOR CITYWIDE
IMPLEMENTATION SERVICES RELATED TO THE
ZENWORKS APPLICATION
WHEREAS, Information Systems has planned and budgeted to acquire contracted
technology assistance with the implementation of ZENworks; and
WHEREAS, there is a need to more effectively manage the applications, workstations
and remote support of the City’s 676 PC’s spread across its wide area network and ZENworks
provides this functionality; and
WHEREAS, the City’s Information Systems department will assist in the implementation
of the ZENworks application, however the complexity of the implementation’ process requires a
technology solutions and network integration provider; and
WHEREAS, NetsWork, Inc. has the appropriate skill set and expertise to lead the
implementation of the ZENworks product; and
WHEREAS, sufficient funds are available in the Information Systems department budget.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad,
California, as follows:
1. That the above recitations are true and correct.
2. That the Mayor is hereby authorized to execute the agreement, a copy of which is
attached as Exhibit A, between the City of Carlsbad and NetsWork, Inc. for implementation
services of the ZENworks product.
3. That the fees and compensation shall not exceed $56,000 and shall be for said
services as described in the contract between the City of Carlsbad and NetsWork, Inc, a copy of
which is attached as Exhibit A.
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PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council of the
City of Carlsbad on the 2 1 s t day of March ,2000, by the following vote:
AYES:
NOES:
ABSENT:
Council Members Lewis, Hall, Nygaard and Kulchin
None
Council Member Finnila- ~ .~~ ..-.-_ -~: :- . . . . .__ -1
ATTEST:
I LORRAINE WOOD, City Clerk
(SEAL)
PC RESO NO. -2-
.
AGREEMENT
THIS AGREEMENT is made and entered into as of the _’ ST* day
of March -, 2000-, by and between the CITY OF CARLSBAD, a municipal
corporation, hereinafter referred to as “City”, and NetsWork, Inc., a Corporation,
hereinafter referred to as “Contractor.”
RECITALS
City requires the services of a network integration services Contractor to provide
the necessary integration services for the implementation of Novell ZENworks; and
Contractor possesses the necessary skills and qualifications to provide the services
required by the City;
NOW, THEREFORE, in consideration of these recitals and the mutual covenants
contained herein, City and Contractor agree as follows:
1. CONTRACTOR’S OBLIGATIONS
The Contractor will implement the Novell ZENworks application and provide the
necessary technical support resources. Information Systems staff may however,
provide assistance in the implementation process , of the ZENworks. This service
provided by the Contractor shall include, design, installation, configuration and testing
of Novell ZENworks and other related products. The Contractor also agrees to meet
the proposed project requirements as outlined in the ZENworks Request for Proposal
dated February 11, 2000 and the solution document / response generated by
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rev. 12/28/99
NetsWork, Inc dated February 24, 2000 (attached and identified as exhibit A and exhibit
6).
The specific Engineers named in the proposal will be used for this project unless
otherwise mutually agreed upon by both parties. Documentation shall be provided to
the City for network services where documentation is deemed necessary
2. CITY OBLIGATIONS
The City shall provide to the contractor; access to City computer networks and
facilities as required for the network services; a safe work environment for the
Contractor’s personnel and access to on-site computers for use by the Contractor when
necessary.
3. PROGRESS AND COMPLETlON
The work under this contract will begin within fifteen (15) days after receipt of
notification to proceed by the City and be completed within (30) days of project
notification to proceed. Extensions of time may be granted if requested by the
Contractor and agreed to in writing by the Information Systems Manager. The
Information Systems Department will give allowance for documented and substantiated,
unforeseeable and unavoidable delays not caused by a lack of foresight on the part of
the Contractor, or delays caused by City inaction or other agencies’ lack of timely
action.
4. FEES TO BE PAlD TO CONTRACTOR
The total fee payable for the services to be performed shall not exceed $56,000.
Services provided shall be billed at hourly rates commensurate with skill level used to
accomplish the task (see Exhibit B for established rates). No other compensation for
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services will be allowed except those items covered by supplemental agreements per
Paragraph 8, “Changes in Work.” The City reserves the right to withhold a ten percent
(10%) retention until the project has been accepted by the City. Significant
implementation assistance by the City’s Information Systems staff may result in a
saving to the City.
Incremental payments, if applicable, should be made as outlined in attached
Exhibit “A.”
5. DURATlON OF CONTRACT
This agreement shall extend for a period of one (1) year from date thereof. The
contract may be extended by the City Manager for one additional one (1) year periods
or parts thereof, based upon a review of satisfactory performance and the City’s needs.
The parties shall prepare extensions in writing indicating effective date and length of the
extended contract.
6. PAYMENT OF FEES
The Contractor shall submit their time sheets and related invoice to the
Information Systems Manager for the work performed. Time sheet submittals will occur
on a weekly basis for approval by the Information Systems Manage. Invoices will be
submitted on a bi-weekly basis.
Payment of approved items on the invoice shall be mailed to the Contractor
within 30 days of receipt of the invoice.
7. FINAL SUBMISSIONS
Within 14 days of completion and approval of the ZENworks implementation the
Contractor shall deliver to the City the following items:
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All deliverable items as specified in the proposal dated January 24, 2000.
Including training, training videos, and hard copy documentation.
8. CHANGES IN WORK
If, in the course of the contract, changes seem merited by the Contractor or the
City, and informal consultations with the other party indicate that a change in the
conditions of the contract is warranted, the Contractor or the City may request a change
in contract. Such changes shall be processed by the City in the following manner: A
letter outlining the required changes shall be forwarded to the City by Contractor to
inform them of the proposed changes along with a statement of estimated changes in
charges or time schedule. A Standard Amendment to Agreement shall be prepared by
the City and approved by the City according to the procedures described in Carlsbad
Municipal Code Section 3.28.172. Such Amendment to Agreement shall not render
ineffective or invalidate unaffected portions of the agreement.
9. COVENANTS AGAINST CONTlNGENT FEES
The Contractor warrants that their firm has not employed or retained any
company or person, other than a bona fide employee working for the Contractor, to
solicit or secure this agreement, and that Contractor has not paid or agreed to pay any
company or person, other than a bona fide employee, any fee, commission,
percentage, brokerage fee, gift, or any other consideration contingent upon, or resulting
from, the award or making of this agreement. For breach or violation of this warranty,
the City shall have the right to annul this agreement without liability, or, in its discretion,
to deduct from the agreement price or consideration, or otherwise recover, the full
amount of such fee, commission, percentage, brokerage fees, gift, or contingent fee.
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10. NONDISCRIMINATION CLAUSE
The Contractor shall comply with the state and federal laws regarding
nondiscrimination.
11. TERMINATION OF CONTRACT
In the event of the Contractor’s failure to prosecute, deliver, or perform the work
as provided for in this contract, the City Manager may terminate this contract for
nonperformance by notifying the Contractor by certified mail of the termination of the
Contractor. The Contractor, thereupon, has five (5) working days to deliver said
documents owned by the City and all work in progress to the Information Systems
Manager. The Information Systems Manager shall make a determination of fact based
upon the documents delivered to City of the percentage of work which the Contractor
has performed which is usable and of worth to the City in having the contract
completed. Based upon that finding as reported to the City Manager, the Manager shall
determine the final payment of the contract.
This agreement may be terminated by either party upon tendering thirty (30)
days written notice to the other party. In the event of such suspension or termination,
upon request of the City, the Contractor shall assemble the work product and put same
in order for proper filing and closing and deliver said product to City. In the event of
termination, the Contractor shall be paid for work performed to the termination date;
however, the total shall not exceed the lump sum fee payable under paragraph 4. The
City Manager shall make the final determination as to the portions of tasks completed
and the compensation to be made.
12. CLAIMS AND LAWSUITS
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The Contractor agrees that any contract claim submitted to the City must be
asserted as part of the contract process as set forth in this agreement and not in
anticipation of litigation or in conjunction with litigation. The Contractor acknowledges
that if a false claim is submitted to the City, it may be considered fraud and the
Contractor may be subject to criminal prosecution. The Contractor acknowledges that
California Government Code sections 12650 et seq., the False Claims Act, provides for
civil penalties where a person knowingly submits a false claim to a public entity. These
provisions include false claims made with deliberate ignorance of the false information
or in reckless disregard of the truth or falsity of information. If the City of Carlsbad seeks
to recover penalties pursuant to the False Claims Act, it is entitled to recover its
litigation costs, including attorney’s fees. The Contractor acknowledges that the filing of
a false claim may subject the Contractor to an administrative debarment proceeding
wherein the Contractor may be prevented to act as a Contractor on any public work or
improvement for a period of up to five years. The Contractor acknowledges debarment
by another jurisdiction is grounds for the City of Carlsbad to disqualify the Contractor
from the selection process.
The provisions of Carlsbad Municipal Code sections 3.32.025, 3.32.026,
3.32.027 and 3.32.028 pertaining to false claims are incorporated here1
13. JURISDICTION
(1
The Contractor agrees and hereby stipulates that the’ proper venue and
jurisdiction for resolution of any disputes between the parties arising out of this
agreement is San Diego County, California.
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14. STATUS OF THE CONTRACTOR
The Contractor shall perform the services provided for herein in Contractor’s own
way as an independent Contractor and in pursuit of Contractor’s independent calling,
and not as an employee of the City. Contractor shall be under control of the City only
as to the result to be accomplished, but shall consult with the City as provided for in the
request for proposal. The persons used by the Contractor to provide services under this
agreement shall not be considered employees of the City for any purposes whatsoever.
The Contractor is an independent Contractor of the City. The payment made to
the Contractor pursuant to the contract shall be the full and complete compensation to
which the Contractor is entitled. The City shall not make any federal or state tax
withholdings on behalf of the Contractor or its employees or subcontractors. The City
shall not be required to pay any workers’ compensation insurance or unemployment
contributions on behalf of the Contractor or its employees or subcontractors. The
Contractor agrees to indemnify the City within 30 days for any tax, retirement
contribution, social security, overtime payment, unemployment payment or workers’
compensation payment which the City may be required to make ‘on behalf of the
Contractor or any employee or subcontractor of the Contractor for work done under this
agreement or such indemnification amount may be deducted by the City from any
balance owing to the Contractor.
The Contractor shall be aware of the requirements of the Immigration Reform
and Control Act of 1986 and shall comply with those requirements, including, but not
limited to, verifying the eligibility for employment of all agents, employees,
subcontractors and Consultants that are included in this agreement.
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15. CONFORMITY TO LEGAL REQUIREMENTS
The Contractor shall cause all drawings and specifications to conform to all
applicable requirements of law: federal, state and local. Contractor shall provide all
necessary supporting documents, to be filed with any agencies whose approval is
necessary.
The City will provide copies of the approved plans to any other agencies.
16. OWNERSHIP OF DOCUMENTS
All plans, studies, sketches, drawings, reports, and specifications as herein
required are the property of the City, whether the work for which they are made be
executed or not. In the event this contract is terminated, all documents, plans,
specifications, drawings, reports, and studies shall be delivered forthwith to the City.
Contractor shall have the right to make one (1) copy of the plans for its records.
17. REPRODUCTlON RIGHTS
The Contractor agrees that all copyrights which arise from creation of the work
pursuant to this contract shall be vested in City and hereby agrees to relinquish all
claims to such copyrights in favor of City.
18. HOLD HARMLESS AGREEMENT
Contractor agrees to indemnify and hold harmless the City of Carlsbad and its
officers, officials, employees and volunteers from and against all claims, damages,
losses and expenses including attorneys fees arising out of the performance of the
work described herein caused by any willful misconduct, or negligent act, or omission of
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the contractor, any subcontractor, anyone directly or indirectly employed by any of them
or anyone for whose acts any of them may be liable.
19. ASSIGNMENT OF CONTRACT
The Contractor shall not assign this contract or any part thereof or any monies
due hereunder without the prior written consent of the City.
20. SUBCONTRACTING ’
If the Contractor shall subcontract any of the work to be performed under this
contract by the Contractor, Contractor shall be fully responsible to the City for the acts
and omissions of Contractor’s subcontractor and of the persons either directly or
indirectly employed by the subcontractor, as Contractor is for the acts and omissions of
persons directly employed by Contractor. Nothing contained in this contract shall
create any contractual relationship between any subcontractor of Contractor and the
City. The Contractor shall bind every subcontractor and every subcontractor of a
subcontractor by the terms of this contract applicable to Contractor’s work unless
specifically noted to the contrary in the subcontract in question approved in writing by
the City.
21. PROHIBITED INTEREST
No official of the City who is authorized in such capacity on behalf of the City to
negotiate, make, accept, or approve, or take part in negotiating, making, accepting, or
approving of this agreement, shall become directly or indirectly interested personally in
this contract or in any part thereof. No officer or employee of the City who is authorized
in such capacity and on behalf of the City to exercise any executive, supervisory, or
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similar functions in connection with the performance of this contract shall become
directly or indirectly interested personally in this contract or any part thereof.
22. VERBAL AGREEMENT OR CONVERSATION
No verbal agreement or conversation with any officer, agent, or employee of the
City, either before, during or after the execution of this contract, shall affect or modify
any of the terms or obligations herein contained nor entitle the Contractor to any
additional payment whatsoever under the terms of this contract.
23. SUCCESSORS OR ASSIGNS
Subject to the provisions of Paragraph 18, “Hold Harmless Agreement,” all
terms, conditions, and provisions hereof shall inure to and shall bind each of the parties
hereto, and each of their respective heirs, executors, administrators, successors, and
assigns.
24. EFFECTIVE DATE
This agreement shall be effective on and from the day and year first written
above.
25. CONFLICT OF INTEREST
The Contractor shall file a conflict of interest statement with the City Clerk in
accordance with the requirements of the City’s conflict of interest code incorporating
Fair Political Practices Commission Regulation 18700 as it defines A consultant.
The City has determined, using the guidelines of the Political Reform Act and the
City’s conflict of interest code, that the Contractor will not be required to file a conflict of
interest statement as a requirement of this agreement. However, Contractor hereby
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acknowledges that Contractor has the legal responsibility for complying with the Political
Reform Act and nothing in this agreement releases Contractor from this responsibility.
26. INSURANCE
The Contractor shall obtain and maintain for the duration of the contract and any
and all amendments insurance against claims for injuries to persons or damage to
property which may arise out of or in connection with performance of the work
hereunder by the Contractor, his agents, representatives, employees or subcontractors.
Said insurance shall be obtained from an insurance carrier admitted and authorized to
do business in the State of California. The insurance carrier is required to have a
current Best’s Key Rating of not less than “A-V” and shall meet the City’s policy for
insurance as stated in Resolution No. 91-403.
A. Coveraoes and Limits.
Contractor shall maintain the types of coverages and minimum limits
indicated herein, unless a lower amount is approved by the City Attorney or City
Manager:
1. Comprehensive General Liability Insurance. $1 ,OOO,OOO combined
single-limit per occurrence for bodily injury, personal injury and property damage. If the
submitted policies contain aggregate limits, general aggregate limits shall apply
separately to the work under this contract or the general aggregate shall be twice the
required per occurrence limit.
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2. Automobile Liability (if the use of an automobile is involved for
Contractor’s work for the City). $1 ,OOO,OOO combined single-limit per accident for bodily
injury and property damage.
3. Workers’ Compensation and Employer’s Liability. Workers’
Compensation limits as required by the Labor Code of the State of California and
Employer’s Liability limits of $1 ,OOO,OOO per accident for bodily injury.
4. Professional Liability. Errors and omissions liability appropriate to
the contractor’s profession with limits of not less than $1 ,OOO,OOO per claim. Coverage
shall be maintained for a period of five years following the date of completion of the
work.
B. Additional Provisions.
Contractor shall ensure that the policies of insurance required under this
agreement contain, or are endorsed to contain, the following provisions.
1. The City shall be named as an additional insured on all policies
excluding Workers’ Compensation and Professional Liability.
2. The Contractor shall furnish certificates of insurance to the City
before commencement of work.
3. The Contractor shall obtain occurrence coverage, excluding
Professional Liability which shall be written as claims-made coverage.
4. This insurance shall be in force during the life of the agreement
and any extension thereof and shall not be canceled without 30 days prior written notice
to the City sent by certified mail.
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5. If the Contractor fails to maintain any of the insurance coverage’s
required herein, then the City will have the option to declare the Contractor in breach, or
may purchase replacement insurance or pay the premiums that are due on existing
policies in order that the required coverage’s may be maintained. The Contractor is
responsible for any payments made by the City to obtain or maintain such insurance
and the City may collect the same from the Contractor or deduct the amount paid from
any sums due the Contractor under this agreement.
27. RESPONSiBLE PARTIES
The name of the persons who are authortzed to give written notices or to receive
written notice on behalf of the City and on behalf of the Contractor in connection with
For Contractor:
the foregoing are as follows:
For City: Title
Name
Address
Title
Name
Address
Architect/License Number:
Architect/License Number:
28. BUSINESS LICENSE
Information Systems Manager
Gordon Peterson
1635 Faraday Avenue
Carlsbad, CA 92008
-Chief Financial Officer
Jay A. Fischer-
-4256 Hacienda Drive
-Pleasanton, CA 94588-2719
-Business License #1209176-(Carlsbad)-
-N/A
Contractor shall obtain and maintain a City of Carlsbad Business License for the
duration of the contract.
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29. E~RE AGREEMENT
This agreement, together with any other written document referred to or
contemplated herein, along with the purchase order for this contract and its provisions,
embody the entire agreement and understanding between the parties relating to the
subject matter hereof. In case of conflict, the terms of the agreement supersede the
purchase order. Neither this agreement nor any provision hereof may be amended,
modified, waived or discharged except by an instrument in writing executed by the party
against which enforcement of such amendment, waiver or discharge is sought.
rev. 12/28/99 -14 -
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Signature of Notary Public
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City of Carlsbad
Information Systems
ZENworks Request for Proposal
Overview
In order to reduce the burdens of desktop management, and to ease network
administration, the City of Carlsbad is pursuing the implementation of Novell
ZENworks, with a specific emphasis on the following feature sets:
l Application management, including software distribution, metering and repair.
l Workstation management, including hardware and software inventories and
policy-based management.
l Remote management, plus full remote control of networked PCs.
Environment Description
The City has a routed wide area network of 22 sites connected together via T-l
or direct fiber connections. There is approximately 500 PC’s spread throughout
the WAN. Eight sites have their own LAN varying in size between 10 and 200
users. The 14 other sites are smaller, do not have file servers, but are connected
to the citywide network via Tl’s. They contain anywhere from 2 to 8 users.
Eight Compaq file servers, each running NetWare 5.x and GroupWise 5.x,
currently comprise the file, print and messaging fabric of the network. Arcserve
and Norton Antivirus are additional installed products that provide backup and
virus detection, respectively.
Windows 9x running Client32 comprises the vast majority of the desktop
operating systems, however there is also NT4 in use. Standard applications
include the Microsoft Office Professional suite, Microsoft Project, GroupWise,
Norton Antivirus and Netscape Communicator. Reflections is used for terminal
emulation to the City’s financial applications residing on a HP9000.
The City Library site currently the only City site which ZENworks is installed and
running. This site may not need to be touched during this effort. The Library
utilizes the application management and distribution, remote control and software
and hardware inventory. A basic diagram displaying the setup of that location is
included. NT4 is the OS at the workstation level.
He City’s mission critical applications reside primarily on a HP9000 UNIX
computer. Those applications include Building Permits, Financials, Utility Billing
and a few other vital services.
Site visits
Interested vendors are responsible for conducting a “due diligence” site review to
ensure that the proposed solution is technically sound, meets the Novell design
guidelines, and that the existing mission critical software applications are
reviewed for possible conflicts associated with the automated distribution.
Site walk is scheduled for February 16* at 2:OOpm. If you plan to attend, please
contact Gordon Peterson at 760-602-2454 or gpete@ci.carlsbad.ca.us to
confirm.
Other considerations
l Through the design and implementation process please consider the
implications if the City were to implement other new ZEN products in the
future, such as ZENworks for Networks or Servers.
l The City will be implementing Citrix MetaFrame for remote access very soon.
l The City currently owns all software and licensing necessary for
implementation of ZENworks.
l Please recommend any additional hardware required for this effort, however,
the City will likely purchase that hardware on it’s own.
l The City’s computing environment is stable, downtime is generally planned
and after hours.
ABOUT YOUR PROPOSAL
The following majors areas must be addressed in your proposal. Each of these
areas is explained in further detail.
l Application objects
l Vendor requirements
l Vendor references
l Lead project engineer
l Second project engineer
l Additional requirements
Applications objects
The following application objects should be created in ZEN:
l Microsoft Office 2000 (custom install)
l Microsoft Project
l Microsoft IE, latest version
l Netscape, latest version
l GroupWise 5.5
l Adobe Acrobat
l Reflections terminal emulation software by WRQ
l Norton Anti- virus
Vendor requirements
Due to the inherent complexity of ZENworks installations, the City of Carlsbad
has set the following baseline standards for qualifying vendors.
l Novell Platinum Partner for at least 2 years.
l Microsoft Certified Solution Provider for at least 2 years.
l Employ at least one full time, permanent Compaq ASE on staff
l Employ at least one full time, permanent Master CNE on staff.
l Employ at least one full time, permanent CNE who has attended the Novell
ZEN mastery training.
Vendor reference requirements
Interested vendors must show their ability to implement, and complete this
installation by demonstrating past successful completion of a project of similar
size and complexity. Describe briefly other such projects. At minimum include
information regarding the following items:
l Number of servers (minimum 3)
l Number of sites (minimum 3)
l Number of workstations (minimum 300)
l Number of applications deployed (minimum 15)
l Number of printers involved (driver deployment, NDPS, etc.)
l Contact name and phone number
Lead project engineer requirements ZENworks installations require a level of site involvement that ranges from the
server components and stability through the desktop applications and user preferences. Because of this demanding role, responding vendors are required
to submit a resume of the lead engineer for the implementation and quality
assurance aspects of this project. Resumes should include, but are not limited
to the following items:
l Novell CNE certifications (CNES, AKNE, GWCNE, etc.)
l Other Novell non-certification courses completed, if applicable.
l Other vendors’ certifications (MCSE, CCNA, ASE, etc.)
l Last three years of network engineering experience
l Dates, descriptions, and contact phone numbers for at least three ZENworks
deployments, of which one exceeded 300 workstations.
l Other information that would be relevant to the project.
Backup project engineer requirements
The scope of this project is large enough that it will in all likelihood require more
than one engineer to complete. Resumes of these individuals should include:
l Novell CNE certifications (CNES, MCNE, GWCNE, etc.)
l Other Novell non-certification courses completed, if applicable.
l Other vendors’ certifications (MCSE, CCNA, ASE, etc.)
Additional Proposal Requirements
Proposals are required to include, but not limited to, the following information.
Implementation time line - showing the installation, workstation registration,
application object, printer object,‘workstation deployment, quality assurance
and staff training aspects of the project.
Significant site notes - concerns on existing workstation/server hardware,
software licensing, tree design, infrastructure issues, etc., that the vendor
believes will impact the implementation or functionality of the project.
Quality assurance -to avoid “completion creep”, the vendor should describe
procedures used to verify complete functionality of printing, applications, and
ZENworks features at project end date.
Training/documentation - the success of this project will be measured by the
ability of the City’s IS staff to maintain it, as well as its functionality and
stability at project completion. To this end, vendors should describe the
methodology proposed to train the existing staff on routine tasks, general
maintenance, and troubleshooting of the new environment. Along the same
lines as training, documentation of how this is build into our environment is
also required to further enhance the knowledge transfer to City staff.
Pricing - this may be bid flat rate or by estimated hours. If estimated hours
are bid, you must bid as an amount not to exceed without prior City approval
and bill actual hours. Please state you bill rate for all parties working on this
project, should the City request additional tasks.
Warranty - include your warranty on a project such as this.
Proposal Evaluation
All proposals will be evaluated on the following areas as equal importance. The City reserves the right to refuse any or all bids.
l Knowledge/experience of staff
l References
l Fit and flexibility to meet our needs
0 Price
l Completeness of response
Estimated Timeline
l RFP sent 2/l l/2000
l RFP due back by 5:00 PM 2/25/2000
l Select vendor notified by 3/3/2000
l Begin project within l-2 weeks
l Complete project by 4/l/2000
Closing
Please direct any questions Gordon Peterson. Deliver, mail or email your
proposal as listed below no later than 5:00 PM, February 25,200O. A copy of the
City’s agreement will be sent to you upon request. The agreement will need to
be signed by the selected vendor.
Attachments are:
l Three diagrams describing the current directory structure
l One sheet listing of all servers and their specifications
l One sheet listing infrastructure components and PC clients
Thank You,
Gordon Peterson
IS Manager
City of Carlsbad 1635 Faraday Ave.
Carlsbad, CA 92008
(v) 760-602-2454 (9 760-602-8555 gpete@ci.carlsbad.ca.us
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CONDITION OF RECEIPT
What follows is a complete solution. It contains, or has resulted from, intellectual property that is unique and proprietary to NetsWork, Inc. As such,.the author is
protected under copyright law.
As a professional courtesy, this solution is provided to the City of Carlsbad under
the condition that only those employees charged with the responsibility of
evaluating this solution may review it. < .,
This document may not be reproduced in any way. This document may neither
be used to facilitate written nor oral comment from any person, group,
organization or corporation who competes directly or indirectly with NetsWork,
Inc.
If the City of Carlsbad intends to use the following for any other purpose than that
for which permission has been specifically granted, this entire document must be
returned, unduplicated, immediately. Failure to do so constitutes acceptance of the above terms and conditions.
2124100
Mr. Gordon Peterson
IS Manager
City of Carlsbad
1635 Faraday Ave.
Carlsbad, CA 92998
2/24/00
Dear Mr. Peterson,
We would like to first thank you for giving us the opportunity to bid on this project.
Our enthusiasm for the ZEN product runs deep, and we have been aggressively
involved in its installation and troubleshooting since its pre-release Beta several
years ago. L>rge installations are of special interest to us, as the business
benefits really become apparent on a larger scale.
Enclosed you will find all the documentation requested. If you have any other
questions, please feel free to call me at 760-918-0900.
Regards,
w&
Max Rosenthal
NetsWork Inc.
13371 Danielson Street Suite L
Poway CA 92064
Phone # 760-918-0900
Fax # 413-826-4229
2/24/00
Vendor Requirements
1. Novell Platinum Partner for two years
We have been a Novell Platinum Partner since 1995; our outlet ID is #415762.
Our Novell rep is Tim Clayson; he can be reached at 408-967-7526 for
confirmation of Partner status.
2. Microsoft Solution Provider for two years
We have been a Microsoft Solution Provider since 1995; our outlet ID is #59269.
Our Microsoft rep is Larry Short; he can be reached at 8004269400, ext 11337 for confirmation of Provider status.
3. Employ at least one; full time permanent COMPAQ ASE on staff.
Jawed Sommerville has been in our employ for four years. His ASE ID is
#0001175767. The ASE hotline is l-800-273-4812 for confirmation on ASE
status.
4. Employ at least one; full time permanent Master CNE on staff.
We have two on staff. Lance Reid and Terry Rueter have been in our employ for
over eight years. You can verify their Master CNE status by calling Novell
Education at l-800-233EDUC (3382)
5. Employ at least one, full time permanent CNE who has attended the
Novell Mastery training.
Jared Sommerville has been in our employ for four years, he attended this
training on January 13* and 14’ at the Novell San Jose location. Our Novell rep
is Tim Clayson; he can be reached at 408-967-7526 for confirmation that Jared
attended this training.
2/24/00
Vendor Reference Requiremenb
Demonstration of past completion of a project of similar size - We would like to
highlight the Dublin Unified School District install. It is three times the size of this
project. In addition to ZEN, we also corrected several network design/Novell
issues. The contact name is:
Don Peterson
IS Director Dublin Unified School District
925-828-2551, extension 8081
Question & Answers
1. Who was assigned to the Dublin Schools project?
Pro@ct Manager/sr. Site Engineer
Ryan Flud, CNE, MCSE, MCT, CCNA
l CNE Classic, CNE3, CNE4, CNEIW, CNES
l 5 years with NetsWork, Inc.
l Interviewed by Novell Consulting for Partner Program - rated excellent
l Attended GroupWise Bootcamp.
l Attended BorderManger Bootcamp.
l Attended ZEN BootCamp
Site Engineer
Jared Sommerville, CNE3, CNE4, CNES, ASE, MCP.
l 4 years with NetsWork, Inc.
l Attended NetWare 5 Bootcamps.
l Attended NW 3.2, SSA Bootcamps.
l Attended ZEN Mastery Training
Site Enghef
Alan Strawinski, CNES
l 3 years with NetsWork, Inc.
2/24/00
4
C
Vendor Reference Requirements (cont.)
2. What was Dublin’s environment like last year, and what was dons to
improve it?
Eight sites connected by Fast Ethernet
l No change required
NetWare 4.11
l Upgraded to NetWare 5.0
GroupWise 5.2
* Upgraded to GroupWise 5.5
22 sefvers
l Consolidated to 16
Nine GrowpWise Domains
l Consolidated to 1
Eight GroupWise Post Offices
l Unchanged, to address scalability. (planned increase in users
(40OO+students @anned to be added)
650 desktops
l Grew to 950 desktops - half are of clone, mixed variety
IPXIIP gateway, no IP at the desktop.
l Implemented IP at the desktop, using NAT
Workstations installed with custom, undocumented msbatch/C+ program on
three partitions. Only installed Windows and Office 97 (200MB unpatched).
GroupWise, Netscape and misc. programs installed manually via NAL 1 .O. Entire
process took over 30 minutes each, no multicast capability.
l Fully customized OS, apps pushed out multicast with Labexpert. Can push
out 20 machines in 30 minutes (600MB patched)
Over 40 - 60 workstation re-installs per week.
l Now only occasionally required.
2/24/00
No remote control capability
l Remote control with ZEN
All apps run from server
l Over 40 apps distributed via ZEN and run from local hard drive
No printing to local printers when logged in to network. Had to reboot into
second partition (non-network side) in order to print locally.
l NDPS installed. Print locally anytime, anywhere
All printers were using PSERVER.NLM instead of the existing JetDirects (set in
remote mode)
l Implemented IP printing to JetDirect via NDPS
One Generic print driver for all laser printers, (reduced functionality)
l Correct drivers pushed down with NDPS
2/24/00
6
Vendor Reference Requirements (cont.)
Other ZEN References
Capt. Ron Sale Modesto Police Department
209-572-9674
l Nine Servers
0 Seven Sites
0 200 Workstations
0 20 printers
. ZENworks 2.0
l GroupWise 5.5
.
Robert Patterson
Stanislaus County Probation
(209) 5254556
l Four Servers
l Three Sites
l 250 Desktops
0 30 Printers
l ZENworks 2.0
l GroupWise 5.5
a/24/00
Lead Project Engineer Requirements
Submission of lead project engineer resume - Ryan Flud would be the lead engineer for this project. He is the lead engineer for all the above listed
references.
Resume Brief
Ryan Flud
1. SUMMARY OF QUALlFlCATlONSICERTtFlCATlONS
NOVELL CERTlFtCATtONS
May 1996 Classic CNE
July 1996 CNE3
Nov 1996 CME4
Jan 1998 CNEIW (IntranetWare)
Feb 1998 CNES
MlCROSOFT CERTlFtCATlONS
Nov 1997 MCP May 1998 MCSE
Sept 1998 MCT 3COM CERTtFtCATlONS
July 1996 Remote Access College CISCO CERTlFtCATlONS
Dee 1999 CCNA
2. SUMMARY OF SPECIFIC JOB SKILLS
l NetWare 3.x, 4.x, 5.x - Mastery Level Skills
l GroupWise 4.x, 5.x- Mastery Level Skills
l NetWare Connect- Mastery Level Skills
l Z.E.N. works- Mastery Level Skills
l Novell Web Server- Mastery Level Skills
l BorderManager (all versions) - Mastery Level Skills
l NUB- Mastery Level Skills
l NRS- Mastery Level Skills
l ManageWise 2.x. Mastery Level Skills
l DNS/DHCP- Mastery Level Skills
l Windows NT 3.51
l Windows NT 4.0
l Exchange Sewer & IIS
l Cisco Router programming (800, 1000, 1600,2500, 2600,3600, PIX )
2/24/00
8
3. SUMMARY OF WORK HISTORY
1996 - Present Sr Network Engineer, NetsWork, Inc.
l Installs/maintains network and infrastructure hardware for customers
throughout Northern California.
l Maintains a GroupWise server for Enterprise, government, educational and
ISP environments. Supplies POP3JSMTP services to local businesses.
0 Provides around-the-clock assistance to customers with software
maintenance, advance replacement of hardware, and technical support.
l Offers turnkey solutions to customers implementing networks to replace
existing networks or where none had previously existed.
l Integrates third-party tools such as paging and web-based management.
l Develops and maintains partnerships with the leading technology vendors.
l Teaches basic and advanced Novell product courses in a professional
environment and provides customized end-user training programs.
l Performs core technology assessments of customer networks and assists in
future planning and phased deployment scenarios.
References for three ZENworks Installations:
Capt. Ron Sale
Modesto Police Department
209-572-9674
Installation January 2000
l Nine Servers
0 Seven Sites
l 200 Workstations
0 20 printers
l ZENworks 2.0
l GroupWise 5.5
Robert Patterson
Stanislaus County Probation
(209) 525-4556
Installation November 1999
l Four Servers
l Three Sites
l 250 Desktops
l 30 Printers
. ZENworks 2.0
l GroupWise 5.5
2l24/00
Don Peterson
IS Director
Dublin Unified School District
925-828-2551, extension 8081
Installation August 1999
l description of project above
2/24/00
10
-
Backup Engineer Requirements
Submission of backup engineers resume:
Resume Brief
Jared SommewiHe
SUMMARY OF QUALIF1CATIONSICERTIFICATlONS
NOVELL CERTlFlCATlONS
Nov 1997 CNE3
Jan 1998 CNEIW (IntranetWare)
Feb 1998 CNES
COMPAQ CERTlFlCATlONS
Feb 1999 Accredited Systems Engineer M1CROSOFT CERTlFlCATlONS
Nov 1999 Microsoft MCP
SUMMARY OF SPECIFIC JOB SKILLS
o NetWare 3.x, 4.x, 5.x - Mastery Level Skills
l GroupWise 4.x, 5.x- Mastery Level Skills
l NetWare Connect- Mastery Level Skills
l NIAS- Mastery Level Skills
l NRS- Mastery Level Skills
l ManageWise 2.x- Mastery Level Skills
l DNSIDHCP- Mastery Levei Skills
l Windows NT 3.51
l Windows NT 4.0
l Exchange Server & IIS
l Cisco Router programming (800, 1600, series)
SUMMARY OF WORK HISTORY
February 1997 - Present - NetsWork, Inc
l Network Engineer - Installation, Maintenance and troubleshooting of various
Novell and Windows NT Networks.
January 1997 - February 1997
l Western Technologies Support staff
l Technical support and help desk duties for PETZ Enterprise.
2/24/00
11
. ’
Additional Project Requirements:
Implementation time line.
Day 1
-This day is resewed for a NetsWork and Carlsbad staff meeting. Goals for
this day are:
Introductions and teambuilding - the Carlsbad staff and the Netswork group
are really going to be required to integrate tightly and act as a team. Many
times, a “get acquainted session” helps eliminate posturing and
miscommunications later in the project when late hours and deadlines raise
the stress level.
Selection of control group - a group of about ten users, representative of the
average “needs base” will need to be chosen through the LAN to act as a control group for initial deployment of policies and applications. They act as
internal BETA testers to help refine processes before full deployment.
Site review and application familiarization - this is where the actual
applications and the work environment is observed in its current state. This
helps breed familiarity with the actual user needs so that the modified ZEN
best suites the needs of the users. This reduces end user learning curves
and anxiety.
Day 2
l Complete NDS Health Check.
l Review of all ABEND.LOGS
l Review of Tree partition and WAN design
l Review of all sewer health and configurations
l Address NDS issues, if found.
l Create naming standards document
Days 3 to 6
l Meeting to design and detail “battle plan” for implementation, create staff
assignments.
l Patch all servers to latest service pack
l Update DS if not part of latest service pack.
l Update client on all workstations -this is time consuming because every
desktop must be visited. Although client update can be accomplished with
the automatic upgrade, this is not advised with the ZEN client due to known
product limitations that cause configuration issues. TID 2940857 describes
this.
2/24/00
12
-
Day 6
l Install ZEN on all servers - required for ZEN files and application launcher to
be synced with the preferred/local server.
l Creation of ZENworks procedures to deal with serverless remote site activity
(lights out deployment due to heavy load on T-l lines)
Day 7
l Creation of workstation policies of WinQx#VinNT
l Creation of user policy packages
l Creation of container search policies
l Printer distribution.
Day8
0 Workstation registration of all stations
l Training
Day 9
l Control group testing of all policies and packages
l Redress of issues noted in control group testing.
Day IO and 11
Creation of application objects for WinSxIVVinNT for the following:
Office 2000 custom install
MS Project
Microsoft IE, latest version
Netscape, latest version
GroupWise 5.5
Adobe Acrobat
Reflections by WRQ
Norton Anti-Virus
Create a separate policy for any of the above that is larger than 5MB
download for WAN sites (automated ZIP, download, UNZIP and install) due to
restrictions of T-l line.
Deploy apps to control group.
Day12
l Meeting to refine “battle plan” and issue staff assignments
l Training on assigned tasks
2124100 13
Day 13 to 18 (D-Day)
l Rollout of all policies by department/site
l Deployment of all applications by department/site
l Resolve issues as they arise (workstation GPFs, app settings, printer issues,
etc.
Day 19 and 20
l Meeting to discuss lessons learned
0 Quality assurance review
l Staff training
l Formal turnover of project
l Formal signoff of project.
l NetsWork staff departs
2124100
14
Additional Project Requirements (cont.):
Significant site notes
The following notes are mixed issues that we believe to be significant and tat
may have bearing on the degree of success we have with this project.
Licensing - ZENworks can easily limit application deployments based on a
maximum number of users. Prior to project start, the city should create and document applications and licenses. Discovery of insufficient licenses in mid-
project can lead to delays or installation workarounds (Band-Aids).
Office 2000 - Office 2000 is supported in ZEN quite nicely. A very interesting
article to read on its setup and control can be found at:
h~~://~.nOvell.~m/COOlsOlUtiOns/zen~rks~features~a office2k zen zw.html
LogicSource - the most powerful support item we have ever ran across is the
LogicSouce ZEN resource kit. Well worth the money, it is indispensable to your support staff for future ZEN issues. We highly recommend purchasing it from
Novell. Information can be found at
hlQxNsuDoort.noveIl.com/loaicsource/zenworks/
User expectations - even under ideal circumstances, make no mistake that this
is going to be disruptive to the users and office productivity for a short time.
Communication of the benefits is crucial to the positive attitude of the end users.
Honesty regarding the environment change, troubleshooting requirements and
timeframes prior to project start can go along way reduce user stress which can
compticate the installation.
PC’s - We require 3 units that are representative of the average workstation for
the testing environment. If resources are short, this can be difficult, but is
necessary to reduce troubleshooting on the control group.
Ongoing support - We require one dedicated workstation configured with PC
Anywhere to be available when calls for support are placed. This saves time and
acts as a training aid.
Staff Integmtion - for project management and accountability purposes, the
NetsWork lead engineer must act as the direct supervisor of any city staff
participating in the ZENworks deployment (only for tasks related to the
deployment).
2/24/00
15
PrOnting - Serious consideration should be given to NDPS installation. The
default method for ZEN is printer driver download on every log in. NDPS only
does it on a change.
Additional Project Requirements (cont.):
Quality Assurance
We believe that the best quality assurance rules are:
l Let the end user determine whether it works or not- Regardless of the
technical facts, end user complaints and comments should be taken seriously
and documented. Complaints don’t die if ignored, they just get louder.
l No-Ego rule - Everyone should be double-checked by someone else - if a
task is complete, have it double-checked by someone else. Many times “tunnel vision” allows well meaning and disciplined technicians to make
mistakes.
After each departmental/site deployment, we will interview end users to look for
trends or significant comments. We will bounce them off the scope of the project
to determine a resolution.
All major tasks are double-checked for accuracy.
At the end of the project we will have a formal sign off on all aspects of the
project, ensuring that the City has an opportunity to check the work or verify its
functionality.
Our last point is that most large mistakes are the result of poor pre-project planning. Our timeline allows for several meetings to check milestones and
review the quality of our deployment in stages.
2/24/00
16
-
atsW0~ leey. H4?MpAailbt&fM~
Additional Project Requirements (cork):
Documentation & Training
We recognize that this project can only be as successful as the citys ability to maintain it. To that end we have addressed this issue in the following ways:
Pre-project training - in the first meeting, we will begin training on the specific
aspect of the cities ZEN deployment, how they relate to the product features, and
the “how and whr of the installation. This helps bring relevance to an otherwise
technical and dry subject.
Mid-project training - during the installation, training meetings will be held to
discuss significant issues, what was done, and how issues encountered were
resolved.
End of project training - specific training on the maintenance and
troubleshooting of the ZENworks installation will occur.
Computer based videos - digital videos will be created and stored on the
servers that will demonstrate the common tasks associated with maintaining and
troubleshooting the ZENworks deployment.
Project Documentation - every facet of the installation will be documented and
presented to the City upon completion.
2/24/00
, 17
Additional Project Requirements (cont.):
Documentation & Training
Pricing
It is estimated that this project will take 2 engineers 20 days to complete. The
hourly rate has been discounted from $195 per hour to $175 per hour. We will
bill hourly.
Actual hours will be billed. Participation by the city staff may lower the above
estimate.
Warranty
We will troubleshoot and correct all errors related to the installation of ZENworks
for 90 days.
Amvval
Print Name
Signature
Date
.
2/24/00
18