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Home My WebLink About2007-05-15; City Council; 18999; Help Desk Services Contract AmendmentCITY OF CARLSBAD - AGENDA BILL 1 AB# MTG. DEPT. 18,999 05/15/07 IT AMENDMENT NO. 4 TO THE CONTRACT FOR HELP DESK SERVICES WITH ACS STATE AND LOCAL SOLUTIONS, INC. DEPT. HEAD WSK^ CITYATTY. -^-Y, CITY MGR. ^Jtg3^ RECOMMENDED ACTION: Adopt Resolution No. 2007-115 approving Amendment No. 4 to the contract for Help Desk Services with ACS State and Local Solutions, Inc. and authorizing the Mayor to execute same. ITEM EXPLANATION: The City of Carlsbad's Help Desk is an integral part of the Information Technology service function provided to City staff. It is the help desk that is responsible for bringing multiple resources together to address an employee's technology issue or request. From "my printer is jammed" to "I need to reset my network password", the help desk is the funnel through which technical problems and service requests are reported, coordinated, managed and ultimately resolved. On May 27, 2003 the city executed a contract for Help Desk Services to be provided by ACS State and Local Solutions, Inc. The contract with ACS State and Local Solutions, Inc. expires May 23, 2007. To ensure the City's technology help desk needs are met both effectively and efficiently, the Information Technology Department is requesting a six month extension to the original Help Desk contract. This extension will allow the Information Technology Department to develop, distribute and review requests for proposals (RFP's) for help desk services. As part of the budget for FY 2007- 2008, Information Technology has planned and budgeted for the continuation of this outsourced service. Within six months, the RFP process will be complete and the City will be able to benefit from enhanced technology help desk services either from a new or the existing technology vendor - ACS State and Local Solutions, Inc. FISCAL IMPACT: The potential cost of this amendment is sixty three thousand three hundred ninety six dollars ($63,396) or ten thousand five hundred sixty six dollars ($10,566) per month, not to exceed six (6) months. This amendment will enable ACS State and Local Solutions the ability to provide help desk coverage while the Information Technology Department reevaluates help desk options. Sufficient funds have been budgeted and are available for use in the Information Technology Department budget. ENVIRONMENTAL IMPACT: None. DEPARTMENT CONTACT: Kerry Jezisek 760-434-2448 kiezi(5?.ci.carlsbad.ca.us FOR CITY CLERKS USE ONLY. COUNCIL ACTION: APPROVED DENIED CONTINUED WITHDRAWN AMENDED D D D D CONTINUED TO DATE SPECIFIC CONTINUED TO DATE UNKNOWN RETURNED TO STAFF OTHER -SEE MINUTES D D D Page 2 EXHIBITS: 1. Resolution No. 2007-115 approving Amendment No. 4 for Help Desk Services with ACS, State and Local Solutions, Inc. 2. Amendment No. 4 with ACS, State and Local Solutions, Inc. £"«hibit I 1 RESOLUTION NO. 2007-115 2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARLSBAD, CALIFORNIA, APPROVING AN AMENDMENT 3 TO THE CONTRACT FOR HELP DESK SERVICES WITH 4 ACS STATE AND LOCAL SOLUTIONS. INC. 5 WHEREAS, on May 27, 2003 the city executed a four (4) year agreement with 6 ACS State and Local Solutions, Inc. to provide help desk services to the city; and 7 WHEREAS, on May 26, 2007 the contract will expire; and 8 WHEREAS, the city has negotiated a six (6) month extension with ACS State 9 and Local Solutions, Inc. to provide these services; and 10 WHEREAS, sufficient funds have been budgeted and are available for use in the 11 Information Technology Department budget. 12 NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of . Carlsbad, California, as follows: 15 1. That the above recitations are true and correct. 16 2. That the Mayor is hereby authorized to execute Amendment No. 4 17 between the City of Carlsbad and ACS State and Local Solutions, Inc. for 18 help desk services, a copy of which is attached as Exhibit A. 19 20 // 21 //22 23 " 24 // 25 // 26 // 27 // 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council of the City of Carlsbad on the 15th day of May, 2007, by the following vote to wit: AYES: Council Members Lewis, Kulchin, Hall, Packard and Nygaard NOES: None ABSENT: None (SEAL) AMENDMENT NO. 4 TO EXTEND THE AGREEMENT FOR &££ ) U*f 10 TECHNOLOGY HELP DESK SERVICES ACS STATE AND LOCAL SOLUTIONS, INC. Amendment No. 4 is entered into and effective as of the / 7— day of , 2007, amending the original one year agreement dated May 27, 2003_ (the Agreement"), that provided for three additional one year terms, by and between the City of Carlsbad, a municipal corporation, ("City"), and ACS State and Local Solutions, Inc., a New York corporation, ("Contractor") (collectively, the "Parties") for Technology Help Desk Services. RECITALS A. On June 17, 2004, the Parties executed Amendment No.1 to the Agreement to extend the Agreement for an additional one (1 ) year term; and B. On May 27, 2005, the Parties executed Amendment No.2 to the Agreement to extend the Agreement for an additional one (1 ) year term; and C. On May 30, 2006, the Parties executed Amendment No.3 to the Agreement to extend the Agreement for an additional one (1 ) year term; and D. On May 30, 2007 the Agreement will expire. The Parties have negotiated and agreed to extend this contract on a month to month basis for a period not to exceed six (6) months. NOW, THEREFORE, in consideration of these recitals and the mutual covenants contained herein, City and Contractor agree as follows: 1 . In addition to those services contained in the Agreement, as may have been amended from time to time, Contractor will continue to provide those services described in Exhibit "A". 2. City will pay Contractor for all work associated with those services described in Exhibit "A" at a fixed price of Ten thousand five hundred sixty six dollars ($10,566) per month for a term not to exceed six (6) months. Contractor will provide City, on a monthly basis, copies of invoices sufficiently detailed to include hours performed, hourly rates, and related activities and costs for approval by City. 3. All other provisions of the Agreement, as may have been amended from time to time, will remain in full force and effect. 4. All requisite insurance policies to be maintained by Contractor pursuant to the Agreement, as may have been amended from time to time, will include coverage for this Amendment. 5. The individuals executing this Amendment and the instruments referenced City Attorney Approved Version # 05.22.01 1 EXHIBIT "A" Scope of Services Help Desk Services will be provided at a fixed price of Ten thousand five hundred sixty six dollars ($10,566) per month for a term not to exceed six (6) months, per original contract dated May 27, 2003 and all subsequent Amendments. in it on behalf of Contractor each represent and warrant that they have the legal power, right and actual authority to bind Contractor to the terms and conditions of this Amendment. CONTRACTOR CITY corporati/zfn/f (sign hefre)/ / Yonq T. The/Regional Vice President (print name/title) Yong.The@acs-inc.com (e-mail address) icipal ATTEST: /LORRAINE iCwC City Clerk )OD 6 ' <^ :?«. /~ 0 :f& ->-«n \%% Nancy Tommeraasen/ITS Controller (print name/title) Nancy.Tommeraasen@acs-inc.com (e-mail address) If required by City, proper notary acknowledgment of execution by contractor must be attached. If a Corporation. Agreement must be signed by one corporate officer from each of the following two groups. *Group A. Chairman, President, or Vice-President "Group B. Secretary, Assistant Secretary, CFO or Assistant Treasurer Otherwise, the corporation must attach a resolution certified by the secretary or assistant secretary under corporate seal empowering the officer(s) signing to bind the corporation. APPROVED AS TO FORM: RONALD R. BALL, City Attorney IfBy: Ml }/_ ]/ ^^f i City Attorney Approved Version # 05.22.01