HomeMy WebLinkAbout2007-05-22; City Council; 19005; Development Services Manager ClassificationCITY OF CARLSBAD - AGENDA BILL 1
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MTG.
DEPT.
19,005
5/22/07
Com
Dev/HR
Establish New Management
Classification of Development Services
Manager
DEPT. HEAD -±64^
CITY ATTY. ^>
CITYMGR. -^9>
RECOMMENDED ACTION:
Adopt Resolution No. 2007-118 to establish the new management classification of
Development Services Manager and to amend the Management Salary Structure and Conflict
of Interest Code to reflect these changes.
ITEM EXPLANATION:
In December 2006, the City Council accepted the Citygate Associates Development Review
Process Action Plan and Recommendations with the modifications recommended by staff. As
part of these recommendations, a new position of Development Services Manager was
proposed to be established. This position would provide the day-to-day customer service
management at the public counter to ensure a user-friendly process and transition from each
department. Staff from the Community Development Departments and the Public Works
Development Services division has determined an organizational flow, Exhibit A, and job
description, Exhibit B, which is being presented to City Council for its consideration and
adoption.
Under direction from the Community Development Director, this position will supervise the daily
operations of the development counter activities, which includes Planning, Building,
Engineering and Fire Prevention permit processing. This position will be responsible for
providing customer relations assistance and guidance in resolving issues throughout the
development process. Although this position will be the designated supervisor of the counter
staff, supervisory responsibilities will be shared with each department as the technical
interpretations and determinations will still be in the domain of each department.
This new position will be an "at will" management position; and the recommended salary grade
in the Management Structure is at grade 5, $77,600 - $106,700 comparable to other
classifications in the same grade. It is further recommended that the Conflict of Interest Code
be amended to include this new classification.
FISCAL IMPACT:
The estimated annual salary and benefit cost for this position will be $139,600. Sufficient
funding and one additional FTE have been transferred into the Community Development
Department budget for FY2007-08 in accordance with City Council's approval at the December
2006 meeting. In the event that the department is able to hire a candidate before July 1, 2007,
funding will be provided within the Community Development budget.
DEPARTMENT CONTACT: H. Gerza 760-602-2437 hqerz@ci.carlsbad.ca.us
FOR CITY CLERKS USE ONL Y.
COUNCIL ACTION: APPROVED )a(
DENIED D
CONTINUED D
WITHDRAWN D
AMENDED D
CONTINUED TO DATE SPECIFIC D
CONTINUED TO DATE UNKNOWN D
RETURNED TO STAFF D
OTHER - SEE MINUTES D
Page 2
ENVIRONMENTAL IMPACT:
There is no environmental impact.
EXHIBITS:
1. Exhibit 1: Proposed organizational relationship
2. Exhibit 2: New job description for Development Services Manager
3. Resolution No. 2007-118
EXHIBIT 1
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Exhibit 2
CITY OF CARLSBAD
CLASSIFICATION SPECIFICATION
JOB TITLE: DEVELOPMENT SERVICES MANAGER
DEPARTMENT; COMMUNITY DEVELOPMENT
BASIC FUNCTION:
Under general direction of the Community Development Director, to manage and
coordinate, the Development Services customer relations function; to supervise staff and
activities pertaining to the receipt, processing and issuance of permits, applications, and
records management for Development Services counter operations; to monitor and ensure
customer service delivery and follow-up on any outstanding issues and act as liaison
between customers and other city departments; and to perform related duties as required.
DISTINGUISHING CHARACTERISTICS:
This position is unique in that it manages the customer relations development services
counter function across several different departments including Planning, Building,
Public Works Development Services and Fire Prevention. The primary responsibility is
to ensure customer service in the general day-to-day operations of the counter while
coordinating the more complex technical issues within each of the department areas.
Customer relations issues are resolved by this position or through assistance with other
city staff. Although this position is designated as the supervisor of the counter staff, the
overall supervisory responsibility is shared with the employees' individual departments.
KEY RESPONSIBILITIES;
Supervise the daily work activities: organizes, prioritizes, and assigns work; monitor
status of work in progress and inspects completed work; confer with assigned staff, assist
with problem situations and provide technical guidance; coordinate or conduct staff
training activities.
Develop and maintain customer service standards; ensure customers receive and resolve
timely assistance and accurate information; receive complaints; and resolve difficult
situations with customers; assist in the development of performance measures and
standards.
Investigate and resolve complaints; resolve or serves as the liaison with other city
departments to resolve highly complex and sensitive customer service issues.
Coordinate activities and plan review processing with other city staff and staff from other
agencies including counter technicians, planners, inspectors, building officials, engineers,
fire inspectors and others; assists other Divisions and Departments, including Planning,
Building, Public Works, Fire and Finance in providing information and answering
inquiries regarding various projects, fees, plans examination, code interpretations,
standards, internal divisional policy and procedures, and fees.
Consult and advise design professionals, developers, engineers, contractors, building
inspectors and the general public regarding applicable codes, ordinances, standards, and
compliance; and review and/or recommend actions or modifications to correct defects or
inadequacies in order to facilitate project compliance and approval.
With assistance from related departments, explain, interpret, and provide guidance
regarding applicable codes, regulations, handouts, and related materials to the public,
architects, contractors, building designers, owners, staff and other interested parties;
answer questions regarding codes and requirements.
Develop, update, and implement policies, procedures and practices that ensure effective
and efficient counter operations.
Oversee the management of records, files and databases, including monitoring computer
systems to track the progress of development permits.
Attend community meetings and make oral and written presentations as requested on the
development permit process.
Prepare staff reports and correspondence and conduct research related to the effectiveness
and status of permit procedures.
Communicate with officials, employees, supervisors, other divisions/departments,
state/local agencies, internal and external customers, the public, outside agencies, and
other individuals as needed to coordinate work activities, review status of work, exchange
information, resolve problems or give/receive advice/direction.Perform other related
duties as assigned.
QUALIFICATIONS;
To perform a job in this classification, an individual must be able to perform the essential
duties as generally described in the specification. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential duties in a specific
job. The requirements listed below are representative of the knowledge, skill and/or
ability required.
Knowledge of:
• Principles and practices of permit processing, development services operations and
administration as practiced in municipal organizations.
• Applicable federal, state, and city codes, regulations, and policies related to assigned
work.
• Principles and practices of supervision and management.
• Automated reporting systems, spreadsheets, and computer applications.
• Methods and techniques of research, analysis and report presentation.
• Customer service skills and practices.
Ability to;
• Manage and supervise development services counter operations.
• Understand the practices, standards, processes and related technical aspects of
development permitting in counter operations.
• Monitor and analyze systems and procedures to determine compliance with applicable
codes, regulations and policies.
• Coordinate, analyze and reconcile complex customer service issues.
• Supervise, evaluate and train counter staff in effective customer service operations.
• Exercise sound judgment to determine compliance with existing codes and
regulations.
• Maintain records and logs; prepare clear and concise reports, correspondence and
other written materials.
• Use computer applications to assist in performing duties, e.g., word processing,
spreadsheets, permits processing applications, database and presentation applications.
• Communicate effectively, both orally and in writing.
• Establish, maintain and foster positive working relationships with those contacted in
the course of work.
• Work well under pressure to meet deadlines.
Experience and Education:
Any combination equivalent to experience and education that could likely provide the
required knowledge and abilities would be qualifying. A typical way to obtain the
knowledge and abilities would be:
A Bachelor's degree in Public or Business Administration; supplemented by four (4)
years of experience performing permitting work or in a regulating environment; or any
equivalent combination of education, training, and experience which provides the
requisite knowledge, skills, and abilities for this job. Progressive supervisory experience
is required.
PHYSICAL/MENTAL DEMANDS AND ENVIRONMENTAL SETTING:
While performing the duties of this class, an employee is regularly required to sit; talk or
hear, in person and by telephone; use hands to finger, handle, feel or operate standard
office equipment; and reach with hands and arms. An employee is frequently required to
walk and stand. Specific vision abilities required by this job include close vision and the
ability to adjust focus to read and operate office equipment as necessary during the course
of the work assignments.
While performing the duties, employees of this class are regularly required to use written
and oral communication skills; read and interpret building plans and related documents;
analyze and solve problems; use math and apply mathematical reasoning and abstract
concepts; observe and interpret people and situations; learn and apply new information or
skills; perform highly detailed work on multiple, concurrent tasks; work under intensive
deadlines; and interact with staff, Council members and others encountered in the course
of work.
The employee works under typical office conditions and the noise level is usually quiet.
Employee may be required to travel to City work sites or other sites for meetings.
This is an at-will Management classification.
APPROVED BY:
RAYMOND R. PACHETT Date
City Manager
Exhibit 3
1 RESOLUTION NO. 2007-118
2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CARLSBAD, CALIFORNIA, ESTABLISHING THE
3 POSITION OF DEVELOPMENT SERVICES MANAGER
4 AND AMENDING THE MANAGEMENT SALARY
SCHEDULE AND CONFLICT OF INTEREST CODE.
5
6 WHEREAS, it is desirable to ensure top quality customer services to the development
7 services counter activities; and
° WHEREAS, it is necessary to establish a new position of Development Services
9 Manager to provide that support of customer relations in Community Development.
10
11
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of
12
Carlsbad, California, as follows:
^4 1. That the above recitations are true and correct.
15 2. That the City Council adopts the classification of Development Services
16 Manager and amends the Management Salary Structure to place this position in salary grade 5, as
shown in Attachment A, attached hereto and made a part thereof, and to amend the Conflict of
18 Interest Code to add this classification under the disclosure categories 1, 2, 3,4.
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PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council
of the City of Carlsbad on the 22nd day of May 2007, by the following vote to wit:
AYES: Council Members Lewis, Kulchin, Hall, Nygaard
NOES: None
ABSENT: Council Member Packard
ATTEST:
LORRAINE M. WOOD, City Clerk
Attachment A
JOB TITLE
Management Salary Structure (Base Pay)
FY 2006-07
GRADE MINIMUM MARKET RANGE
Administrative Services Director
Assistant City Manager
Community Development Director
Fire Chief
Police Chief
Public Works Director
Assistant City Attorney
Deputy Public Works Director
Finance Director
Fire Division Chief
Human Resources Director
Information Technology Director
Library Director
Planning Director
Police Captain
Recreation Director
Special Projects Director
Assistant Finance Director
Assistant Planning Director
Building & Code Enforc. Manager
City Communications Manager
Deputy City Attorney
Deputy City Engineer
Economic Dev & Real Est Manager
Fire Battalion Chief
Fire Marshal
Housing & Redevelopment Director
Information Technology Manager
Police Lieutenant
Public Works Manager
Development Services Manager
Emergency Medical Services (EMS)
Paramedic Nurse Coordinator
Environmental Programs Manager
Finance Manager
Geographic Info. Systems Manager
Human Resources Manager
Municipal Projects Manager
8
8
8
8
8
8
7
7
7
7
7
7
7
7
7
7
7
6
6
6
6
6
6
6
6
6
6
6
6
6
5
5
5
5
5
5
5
$116,200
$101,000
$85,100
$77,600
$133,600 - $168,500
$115,700 - $144,500
$97,800 - $123,400
$87,200 - $106,700.
Management Salary Schedule 05-15-07.xls
Attachment A
JOB TITLE
Management Salary Structure (Base Pay)
FY 2006-07
GRADE MINIMUM MARKET RANGE
Park Development Manager
Police Communications Manager
Principal Planner
Public Works Superintendent
Recreation Services Manager
Risk Manager
Senior Civil Engineer
Cultural Arts Manager
Construction Manager
Deputy Library Director
Emergency Preparedness Coordinator
Housing Program Manager
Public Information Officer
Records Manager
Senior Accountant
Senior Management Analyst
Video Production Manager
Management Analyst
Principal Librarian
Public Works Supervisor
Aquatic Supervisor
Assistant City Clerk
Associate Analyst
Benefits Administrator
Gallery Curator
Media Services Specialist
Recreation Area Manager
Secretary to City Attorney
Secretary to City Council
Secretary to City Manager
Community Coordinator
Management Assistant
5
5
5
5
5
5
5
4
4
4
4
4
4
4
4
4
4
3
3
3
2
2
2
2
2
2
2
2
2
2
1
1
$77,600
$64,100
$57,000
$50,800
$46,200
$87,200 - $106,700
$72,100 - $88,100
$64,000 - $78,200
$57,200 - $69,800
$52,100 - $63,400
Management Salary Schedule 05-15-07.xls II