HomeMy WebLinkAbout2010-10-26; City Council; 20382; APPROVING RENEWAL MICROSOFT ENTERPRISE AGREEMENTCITY OF CARLSBAD - AGENDA ITEM
ITEM #.
20,382
MTG. 10-26-10
STAFF: IT
APPROVING THE RENEWAL
OF THF MlPRnQOFT\Jr 1 nc IVIiOrxL^OV^r 1
ENTERPRISE AGREEMENT
DEPT/DIV. ^$2-
Approval ^*\
CITY ATTY. fr f
RECOMMENDED ACTION:
Adopt Resolution No.
2010-242
approving the renewal of the Microsoft Enterprise Agreement for
software licensing and maintenance, purchased through CompuCom Systems, Inc.
ITEM EXPLANATION:
The City uses a number of Microsoft software products and hosted services in its computing
environment of over 800 staff computers and 130 data servers. These include: desktop and
server operating systems, office productivity tools, database systems, and email and
collaboration applications. The City currently purchases Microsoft products, maintenance and
hosted services under an agreement titled the Microsoft Enterprise Agreement (EA).
Microsoft's EA is a volume purchasing agreement available to large businesses and
government entities. The EA is a three-year commitment that permits software purchases and
maintenance to be amortized over that three-year period. Under the EA each software purchase
includes both the software licenses and upgrade support rights. At the end of the three-year
term the City has the option to renew to continue upgrade support. The current EA, approved by
Council Resolution No. 2007-276 adopted October 16, 2007, expires on October 31, 2010. With
the renewal of the EA, the City will realize the benefit of upgrade support on software licenses
purchased on the EA.
The EA is the most cost-effective way to stay current on Microsoft's latest technology across the
organization. Upgrading to new versions of products benefits the City in several ways. Newer
versions offer increased security, new features and more streamlined user interfaces resulting
in increased productivity. Newer versions also help maintain compatibility with third-party
applications and hosted services. Without the EA, any upgrades needed by City staff could only
be obtained through the purchase of a new, full-price software license.
Other benefits under the EA include technical training vouchers for IT staff, online end-user
training (eLearning) for all City staff and at home use of City licensed Microsoft software. Under
the at home use program employees can obtain a licensed copy of most Microsoft Office
desktop programs for $19.95 to use on their home computer. The opportunity to use the same
software products at home helps increase staff skill levels resulting in fewer helpdesk calls and
greater efficiencies.
DEPARTMENT CONTACT: Bob Fries 760-602-2789
bob.fries@carlsbadca.gov
FOR STAFF USE ONLY.
ACTION: APPROVED
DENIED
CONTINUED
WITHDRAWN
AMENDED
X
D
D
D
D
CONTINUED TO DATE SPECIFIC
CONTINUED TO DATE UNKNOWN
RETURNED TO STAFF
OTHER -SEE MINUTES
D
D
D
D
CompuCom Systems, Inc. was selected as the vendor of choice after a thorough best value
analysis of Microsoft resellers, qualified for bidding under this agreement. The renewal of
Microsoft software licenses and services under the Enterprise Agreement (EA) from
CompuCom Systems, Inc. represents the best value to the City consistent with Carlsbad
Municipal Code, Chapter 3.28 - Purchasing. CompuCom is an authorized Enterprise Agreement
reseller and provides products and technology services under the California Multiple Award
Schedule (CMAS) umbrella.
FISCAL IMPACT:
The total three-year projected cost of the Microsoft software licenses and upgrade support is
$740,925 covering over 800 staff computers and 130 data servers. This amount is amortized
over a three-year period resulting in annual payments of approximately $247,000. The first
year's payment is $246,976.
Software maintenance accounts for $208,482 of this amount, the remaining $38,494 are costs
for the hosted service of Microsoft's Business Productivity Online Suite (BPOS) which includes
email, instant messaging, SharePoint collaboration and LiveMeeting.
Funding for the renewal of the Microsoft EA has been planned for and $256,000 is available in
the Information Technology's department budget for the first-year commitment. Subsequent
years (two and three) will be requested and shown in future IT Department budgets.
ENVIRONMENTAL IMPACT:
Approving the renewal of the Microsoft Enterprise Agreement is not subject to the California
Environmental Quality Act (CEQA). It is not subject to CEQA because it is not considered a
"project" pursuant to CEQA Guidelines Section 15378(b). This section states ongoing
administrative activities are not considered a project.
EXHIBITS:
2010-2421. Resolution No. approving the renewal of the Microsoft Enterprise
Agreement.
2. Price quote from CompuCom Systems, Inc. dated 10/08/2010 for renewal of Microsoft
Enterprise Agreement for years one, two and three.
3. Microsoft Enterprise Agreement
4. Microsoft Premier Support Service? Agreement
1
2
3
5
6
7
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15
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RESOLUTION NO. 201°-2^2
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CARLSBAD, CALIFORNIA, APPROVING THE RENEWAL
OF THE MICROSOFT ENTERPRISE AGREEMENT
4
WHEREAS, the City of Carlsbad uses a number of Microsoft software products
and hosted services and has determined that the most cost-effective way to purchase
those products and services is under Microsoft's Enterprise Agreement (EA) program;
and
WHEREAS, the City of Carlsbad currently purchases Microsoft products,
10 maintenance and hosted services under a Microsoft EA; and
11
WHEREAS, a best value analysis of five qualified and authorized Microsoft
12
Enterprise Agreement resellers was conducted and CompuCom Systems Inc. was
13
selected as the vendor of choice; and
WHEREAS, CompuCom Systems, Inc. , an authorized Microsoft reseller provides
products and technology services under the California Multiple Award Schedule;
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of
Carlsbad, California, as follows:
19
1. That the above recitations are true and correct.
20
2. That renewal of the Microsoft's Enterprise Agreement is hereby approved and
21
the City Manager is authorized to execute all required documents on behalf of
the City.
3. That the purchase of Microsoft software from CompuCom Systems, Inc. under
Microsoft's EA shall not exceed $247,000 for year one of a three year
o/>
agreement, as further described in the price quote dated October 8, 2010 for
27 the City of Carlsbad by CompuCom Systems, Inc.
28
1 4. That funding for subsequent years two and three may be appropriated at the
2 time Information Technology's Department budget is brought forth and
3 approved.
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PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council
of the City of Carlsbad on the 26th day of October, 2010, by the following vote to wit:
AYES: Council Members Lewis, Kulchin, Hall, Packard and Blackburn.
NOES: None.
ABSENT: None.
ATTEST:
CompuCom
The Leading IT Outsourcing Specialist
Quantity
801
801
906
906
25
10
12
4
2
1
54
1
1
47
5
10
1
52
7
95
40
12
4
56
12
0
Part #
269-12442
FQC-
03029
76A-00016
T6A-00003
TPA-00001
UT4-00011
7UC-00001
74P-00002
NHF-
00296
B2 1-00364
076-01912
H04-00268
CKF-00299
359-00792
228-04433
228-03148
810-03307
D87-01159
9ED-00073
6VC-01253
6VC-01254
P72-00188
R39-00396
P73-00226
P71 -00886
Product-
total
Sub-Total
Tax
Shipping
Total
Description
enterprise products
Office Pro Plus (SA) Platform
Windows Pro/Enterprise Upgrade with MDOP (SA)
Platform
Enterprise CAL (SA) User CAL w/Svcs Platform
additional products
BPOS Std Suite SharedSvr Subscription Per User
from E-CAL SA
BPOS Deskless SharedSvr Subscription Per User
Exchange Online SharedSvr Subscription per User
Blackberry License
Sharepoint Online Deskless SharedSvr Per User
Exchange Hosted Archiving Subscription Per User
Expression Studio Web Pro (SA)
MapPoint (SA)
Project (SA)
Sharepoint Server (SA)
Sharepoint for Internet Enterprise Edtn (SA)
SQL CAL (SA) Device CAL
SQL Server Standard Edtn Server (SA)
SQL Server Standard Edtn 1 -Processor (SA)
SQL Server Enterprise Edtn 1 -Processor (SA)
Visio Pro (SA)
Visual Studio Premium with MSDN (SA)
Windows Remote Desktop Services CAL (SA) Device
CAL
Windows Remote Desktop Services CAL (SA) User
CAL
Windows Server Enterprise (SA)
Windows Server External Connector (SA)
Windows Server Standard (SA)
Windows Server Datacenter 1 -Processor (SA)
ESD Delivery - Nontaxable
Your ANNUAL EA Renewal Price for this 3-year
term:
Unit Price
$78.28
$34.55
$69.43
•• •
$40.20
$25.32
$111.00
$16.92
$31.68
$20.42
$40.85
$92.91
$735.82
$6,183.26
$24.42
$133.98
$1,071.15
$4,107.33
$79.48
$699.63
$12.65
$12.65
$352.09
$301.59
$108.34
$359.20
., -
...
•>':' J|" '
:
-_^H
Ext. Price
$62,702.28
$27,674.55
$62,903.58
$-
* i i|. $-
$36,421.20
$633.00
$1,110.00
$203.04
$126.72
-9
$40.84
$40.85
$5,017.14
$735.82
$6,183.26
$1,147.74
$669.90
$10,711.50
$4,107.33
$4,132.96
$4,897.41
$1,201.75
$506.00
$4,225.08
$1,206.36
$6,067.04
$4,310.40
$-
llliiJ4£ffli|75|l
• ' | $..
$246,975.75
CompuCom
The Leading IT Outsourcing Specialist
3-year true up pricing:
Product Description
True-Upsfor products purchased on initial EA
order
Enterprise Products
Enterprise Desktop w/MDOP (Office &
Windows Lic/SA)
Enterprise CAL (Lic/SA) Platform User CAL
w/Svcs
Additional Products
Expression Studio Web Pro (Lic/SA)
MapPoint (Lic/SA)
Project (Lic/SA)
Visio Professional (Lic/SA)
Visual Studio Premium with MSDN (Lic/SA)
Sharepoint for Internet Sites Enterprise (Lic/SA)
Sharepoint Server (Lic/SA)
SQL CAL (Lic/SA) Device CAL
SQLServer Enterprise (Lic/SA) 1-Processor
SQL Server Standard (Lic/SA) Server
SQL Server Standard (Lic/SA) 1-Processor
Windows Remote Desktop Svcs CAL (Lic/SA)
Device CAL
Windows Remote Desktop Svcs CAL (Lic/SA)
User CAL
Windows Server Datacenter (Lic/SA) 1-
Processor
Windows Server Enterprise (Lic/SA)
Windows Server External Connector (Lic/SA)
Windows Server Standard (Lic/SA)
1
Part#
M7D-
00010
76A-00010
NHF-00294
B21-00326
076-01776
D87-01057
9ED-00071
CKF-00298
H04-00232
359-00765
810-03312
228-04437
228-03159
6VC-01251
6VC-01252
P71-01031
P72-00165
R39-00374
P73-00203
Year-1 Price
(11/1/2010
to
10/31/2011)
$541.32
$314.28
$131.28
$262.92
$597.54
$511.08
$4,498.86
$43,450.14
$5,170.86
$171.84
$28,862.46
$941.70
$7,527.12
$88.80
$88.80
$2,524.08
$2,474.28
$2,119.38
$761.40
Year-2 Price
(11/1/2011
to
10/31/2012)
$446.76
$251.16
$109.20
$218.76
$497.10
$425.16
$3,742.50
$36,765.54
$4,375.38
$145.44
$24,422.10
$796.86
$6,369.12
$75.12
575.12
$2,135.76
;:: $if. 793,34
••$644,28'
.
Year-3 Price
(11/1/2012
to
10/31/2013)
$352.20
$188.04
$87.12
$174.60
$396.66
$339.24
$2,986.14
$30,080.94
$3,579.90
$119.04
$19,981.74
$652.02
$5,211.12
$61.44
$61.44
$1,747.44
^^^^i^mIS $1,467.30
|J . $527.16
(
CompuCom.
The Leading IT Outsourcing Specialist
Future Subscription Pricing (note - pricing
below is monthly cost, as these are pro-rated
based on # of months remaining)
BROS Deskless Suite SharedSvr Subscription per
User TPA-00001 $2.28
BROS Standard Suite SharedSvr Subscription
per User from Enterprise CAL SA T6A-00003 $3.62
Exchange Online SharedSvr Subscription per
User Blackberry License UT4-00011 $9.25
Exchange Hosted Archiving Subscription per
User 74P-00002 $2.85
Sharepoint Online Deskless SharedSvr
Subscription per User 7UC-00001 $1.52
Microsoft Volume Licensing
Enterprise Signature Form State and Local
Master Agreement number or
Enrollment number*01E69633 SGN-000-smangum-S0017
Microsoft to complete if
applicable
'Note: Enter the applicable active numbers associated with the below documents. Microsoft requires the associated active number be
indicated here, or listed below as new.
This signature form and all contract documents identified in the table below are entered into between the
Customer and the Microsoft Affiliate signing, as of the effective date identified below.
Contract Document Document Number or Code
Enterprise Enrollment
<Choose One>
< Choose One>
<Choose One>
Supplemental EA Terms & Conditions
Enterprise Enrollment Amendment
Enterprise Enrollment Amendment
Document Description
Document Description
X20-00096
Document Number or Code
Document Number or Code
Document Numberor Code
none
B67 (new) . ^ .
7B1 (new)
Document Number OF Code- ~.
Document Number or Code v->* .
By signing below, Customer and the Microsoft Affiliate agree that both parties (1) have received, read and
understand the above contract documents,, including any websites or documents incorporated by
reference and any amendments and (2) agree to be bound by the terms of all such documents.
Customer
Name of Entity*, Qity of Carteb' ^
Signature
Printed Name *T . n •-,-,•, •,Li<?9 Hi Idebrgnd
Printed Title * City Menager
Signature Date * 10/28/2010
Microsoft Affiliate
Microsoft Lice
Signature
Printed Name
Printed Title
Mdsf,n
program
Signature Date
(date Microsoft Affiliate countersigns)OCT 0 1 2010
Tax ID Effective Date
(may be different than Microsoft's signature date)
* indicates required field
APPROVED AS TO FORM
ProgramSignFormGov(US)SLG(ENG)(Oct2009)Page 1 of 2
Optional 2nd Customer signature or Outsourcer Signature (if applicable) J\'CA *f(
Customer Outsourcer
Name of Entity
Signature *
Printed Name *
Printed Title *
Signature Date
Name of Entity *
Signature *
Printed Name *
Printed Title *
Signature Date'
If Customer requires physical media, additional contacts, or is reporting multiple previous Enrollments,
include the appropriate form(s) with this signature form. If no media form is included, no physical media
will be sent.
After this signature form is signed by the Customer, send it and the Contract Documents to Customer's
channel partner or Microsoft account manager who must submit them to the following address. When the
signature form is fully executed by Microsoft, Customer will receive a confirmation copy.
Microsoft Licensing, GP
Dept. 551, Volume Licensing
6100 Neil Road, Suite 210
Reno, Nevada 89511 -1137 •
USA
Prepared By: Name of Preparer
Email of Preparer
ProgramSignFormGov(US)SLG(ENG)(Oct2009)Page 2 of 2
Microsoft Volume Licensing
Enterprise Enrollment State and Local
Supplemental Enterprise Agreement Terms and Conditions
The following terms are required to update and supplement your license agreement to make it consistent
with the current version of the Enterprise Agreement program and to allow for additional features and
benefits which may or not have been available on the effective date of your license agreement.
For example, these terms address the following:
• your option to license some Client Access Licenses ("CALs") on a per user basis ("user-
based CALs"), rather than on a per device basis, and some rights and obligations associated
with user-based CALs;
• terms relating to ordering and use of online services;
• your right to order "step-up" licenses; and
• your ability, in some jurisdictions, to arrange for customized payment terms.
These terms and conditions amend your license agreement as it applies to this enrollment and any
subsequent enrollments you or an enrolled affiliate enters into under it. It does not affect any prior
enrollment already in existence. In the case of any conflict between these terms and conditions and the
terms and conditions of your license agreement, these terms control.
1. Definitions. ;?* 'i1 *
If your license agreement does not already include a definition for "qualified users," the following definition
of "qualified users" is added. In addition, if any references appear in your license agreement to the "Core
User CAL" or "Core CAL," those references wil| be. deemed to refer to any user-based CALs.
"qualified user" means a person who (1) is a user of a qualified desktop or (2) accesses any server
software or online services licensed within an enrolled'affiliate's enterprise. It does not include a person
who accesses the server software or online services solely under a license identified in the qualified user
exemptions in the product list.
2. Terms relating to user-based CALs.
a. Price levels where user-based CALs are ordered. When user-based CALs are ordered as
an enterprise product, other than as part of the "platform," the price level for any enterprise
products or additional products ordered from the server pool will be set based on the enrolled
affiliate's initial number of qualified users, rather than its initial number of qualified desktops.
Similarly, upon any renewal, if user-based CALs are renewed, other than as part of the
"platform," the renewal price level for the systems pool will be reset based on the number of
the enrolled affiliate's qualified users at the time of renewal, rather than its number of
qualified desktops.
b. True-ups and update statements where user-based CALs are ordered. The section of
your license agreement that addresses the obligation to place true-up orders and submit
update statements is hereby modified to require that, where user-based CALs are ordered as
an enterprise product, the enrolled affiliate must determine the number of qualified users in its
enterprise and, where that number has increased, submit a true-up order for L&SA for its
user-based CALs covering those additional qualified users. If the number of qualified users
has not increased, the enrolled affiliate must confirm this fact on its update statement.
Although annual true-up or update statements must be submitted within 60 days prior to or 15
days following the anniversary to meet the true-up requirement, an enrolled affiliate may also
EA(EADTTandCs)(US)SLG(ENG)(Oct2009) Page 1 of 2
true-up more frequently at any time during the term of the enrollment. The third-year
anniversary true-up or update statement is due prior to or at the expiration date of the
enrollment term.
Our commitment to work with the enrolled affiliate in good faith to accommodate changes in
the number of its qualified desktops by more than ten percent as a result of mergers,
acquisitions or divestitures will also apply, if user-based CALs are ordered as an enterprise
product, in cases where the number of its qualified users changes by more than ten percent.
c. License grant for user-based CALs. The following clarifications are made to the section of
your license agreement titled "License grant — what your enrolled affiliates are licensed to
run," to account for user-based CALs:
For CALs, your license grant is as follows: during the term, each qualified desktop (if device-
based CALs have been ordered) or qualified user (if user-based CALs have been ordered)
covered by the enrollment may access and use the associated server software.
Regarding the number of perpetual licenses received for user-based CALs: When user-based
CALs have been ordered as an enterprise product, and once the enrolled affiliate qualifies for
perpetual licenses, the number of the enrolled affiliate's perpetual licenses for such CALs will
be equal to the number of qualified users covered by the enrollment, rather than the number
of qualified desktops.
d. Placing renewal orders for user-based CALs. Upon renewal of an enrollment, if user-
based CALs were ordered as an enterprise product, the renewal order must include Software
Assurance for such user-based CALs for the number of qualified users covered by the
enrollment as of the date of renewal.
At renewal, where "applicable, the enrolled affiliate can elect to exchange user-based CALs
for device-based CALs or vice versa. In that event, the enrolled1 affiliate's renewal order must
include L&SA for the number of qualified users or qualified desktops in excess of its current
count. See the Product List for more information.
3. Online services.
The terms and conditions of your license agreement apply to online services subscriptions throughout the
entire term of the subscription except as provided in your license agreement and in the Product List or
Product Use Rights at http://microsoft.com/licensinq/contracts. Online services are provided as
subscription services and may carry terms that are independent of the agreement terms. Billing terms for
online services subscriptions may also differ from the terms of this agreement. Online services are not
perpetual under any circumstances. Except where online services are provided as part of other Licenses,
true-ups do not apply to online services.
4. Right to order "step-up" Licenses.
If an already ordered product has multiple editions, an enrolled affiliate may migrate to the higher edition
by ordering the applicable step-up. If step up details are included in an initial enrollment order, then the
enrolled affiliate may step-up in accordance with the true-up process. If the step-up details are not
included in the initial enrollment order, the enrolled affiliate may step-up by placing an order in the month
the step-up is first run in accordance with the process set out for adding new additional products not
previously ordered.
EA(EADTTandCs)(US)SLG(ENG)(Oct2009) Page 2 of 2
Microsoft Volume Licensing
Enterprise Enrollment State and Local
Enterprise Enrollment number
(Microsoft to complete)
Previous Enrollment number
(Reseller to complete)7897170
Proposal ID
Earliest expiring previous
Enrollment end date 1
000-smangum-S0017
10/31/2010
1 If consolidating from multiple previous Enrollments with Software Assurance, complete the multiple previous Enrollment form and attach it to this
Enrollment Enterprise Products can only be renewed from a Qualifying Enrollment. Additional Products can be renewed from any previous
Enrollment with Software Assurance.
This Enrollment must be attached to a signature form to be valid.
This Microsoft Enterprise Enrollment is entered into between the entities as of the effective date identified
in the signature form. Customer represents and warrants that it is the same Customer, or an Affiliate of
the Customer, that entered into the Enterprise Agreement identified above.
This Enrollment consists of (1) this document, (2) the terms of the Enterprise Agreement identified on the
signature form, and (3) any supplemental contact information form or multiple previous enrollment form
that may be required. If Customer's Enterprise Agreement is a version 6.4 or earlier, the Desktop Terms
and Conditions are incorporated by reference.
All terms used but not defined!are located at http://microsoft.com/licensinq/contracts. In the event of any
conflict the terms of this, agreement control. •,
Effective date. If Customer is renewing Software Assurance from one or more previous Qualifying
Enrollments, then the effective date wiif be the day after the first Enrollment expires. Otherwise the
effective date will be the date this Enrollment is accepted by Microsoft.
If renewing Software Assurance, the Reseller will need to insert the previous Enrollment number and end
date in the respective boxes above.
Term. This Enrollment will expire 36 full calendar months from the effective date. It could be terminated
earlier or renewed as provided in the Microsoft Enterprise Agreement. Microsoft will advise Customer of
the renewal options before it expires.
Product order. The Reseller will provide Customer with Customer's Product pricing and order. Prices
and billing terms for all Products ordered will be determined by agreement between Customer and the
Reseller. The Reseller will provide Microsoft with the order separately from this Enrollment.
Qualifying systems Licenses. All desktop operating system Licenses provided under this program are
upgrade Licenses. Wo full operating system Licenses are available under this program. If Customer
selects the Desktop Platform or the Windows Desktop Operating System Upgrade & Software Assurance,
all Qualified Desktops on which the Windows Desktop Operating System Upgrade must be licensed to
run one of the qualifying operating systems identified in the Product List at
http://microsoft.com/licensing/contracts. Note that the list of operating systems that qualify for the
Windows Desktop Operating System Upgrade varies with the circumstances of the order. That list is
more extensive at the time of the initial order than it is for some subsequent true-ups and system
refreshes during the term of this Enrollment.
For example, Windows XP Home Edition or successor Products are not qualifying operating systems.
EA2009EnrGov(AOC)(US)SLG(ENG)(Oct2009)Page 1 of 4
Document X20-00096
1. Contact information.
Each party will notify the other in writing if any of the information in the following contact information
page(s) changes. The asterisks (*) indicate required fields. By providing contact information, Customer
consents to its use for purposes of administering this Enrollment by Microsoft, its Affiliates, and other
parties that help administer this Enrollment. The personal information provided in connection with this
Enrollment will be used and protected in accordance with the privacy statement available at
http://licensinq.microsoft.com.
a. Primary contact information: The Customer of this Enrollment must identify an individual
from inside its organization to serve as the primary contact. This contact is the default
administrator for this Enrollment and receives all notices unless Microsoft is provided written
notice of a change. The administrator may appoint other administrators and grant others
access to online information.
Name of entity (must be legal entity name)* City of Carlsbad
Contact name* First Bob Last Fries
Contact email address* bob.fries@carlsbadca.gov
Street address* 1635 Faraday Ave.
City* Carlsbad State * CA Postal code* 92008
Country* USA
Phone* 760-602-2789 Fax 760-602-8555
Tax ID (if applicable)
b. Notices and online administrator: This individual receives online administrator
permissions and thus may grant online access to others. This contact also receives all
notices. '-'''-. :
[X] Same as primary contact
Name of entity (must be legal entity name)*
Contact name* First Last
Contact email address*
Street address*
City* State * Postal code*
Country*
Phone* Fax
D This contact is a third party (not the Customer). Warning: This contact receives
personally identifiable information of the Customer.
c. Language preference: Select the language for notices. English
d. Microsoft account manager: Provide the Microsoft account manager contact for this
Customer.
Microsoft account manager name: Debra Jacobson
Microsoft account manager email address: debraj@microsoft.com
e. If Customer requires a separate contact for any of the following, attach the Supplemental
Contact Information form. Otherwise, the notices contact remains the default.
• Additional notices contact
• Software Assurance manager
• Subscription manager
• Online Services manager
• Customer Support Manager (CSM) contact
f. Is a purchase under this Enrollment being financed through MS Financing? D Yes, [X] No.
EA2009EnrGov(AOC)(US)SLG(ENG)(Oct2009) Page 2 of 4
Document X20-00096
g-Reseller information
Reseller company name* CompuCom Systems, Inc.
Street address (PO boxes will not be accepted)* 7171 Forest Lane
City* Dallas State * TX Postal code* 75230
Country* USA
Contact name * Stacy Price
Phone* 972-856-5520
Fax
Contact email address* stacy.price@compucom.com
The undersigned confirms that the information is correct.
Name of Reseller* CompuCom Systems, Inc.
Signature*_
Printed name* Stacy Price
Printed title* Microsoft BDMDate*
Changing a Reseller. If Microsoft or the Reseller chooses to discontinue doing business
with one another, Customer must choose a replacement If Customer intends to change the
Reseller, it must notify Microsoft and the former Reseller, in writing on a form provided at
least 90 days prior to the date on which the change is to take1 effect The change will take
effect 90 days frorntrje date of Customer's signature ' - '
2. Defining yQt&Mnterprise^% ;<;, "V, .,
Use this sectro.rj.-to identify'which 'Affiliates ^re. included; in the Enterprise Customer's Enterprise must
consist of entire government agencies; departments pr, legaP jurisdictions, not partial government
agencies, departments, or legal jurisdictions. (Cfeclcpnly one:bpx in this section )
$Q Only you (and no other affiliates) will be participating
LJ Customer and all Affiliates are included (excluding hew Affiliates with which you consolidate in the
future)
CD*The:foli6wirig Affiliates are excluded
3. Establishing Customer price level.
The price level indicated in this section will be the price level for the initial Enrollment term for all
Enterprise Products ordered and for any Additional Products in the same pool(s). The price level for any
other Additional Products will be level "D".
Qualified Desktops: Customer represents that the total number of Qualified
Desktops in its Enterprise is, or will be increased to, this number during the initial
term of this Enrollment (This number must be equal to at least 250 desktops).
801
EA2009EnrGov(AOC)(US)SLG(ENG)(Oct2009)Page 3 of 4
Document X20-00096 3(3
Qualified Users: Customer represents that the total number of Qualified Users in
its Enterprise is, or will be increased to, this number during the initial term of this
Enrollment (This number must be equal to at least 250 users).
906
Number of
desktops/ users
250 to 2,399
2,400 to 5,999
6, 000 to 14,999
15,000 and above
Price level
A
B
C
D
Price level (for pools in which
Customer orders an Enterprise
Product):
Qualified
Desktop
D
Qualified
User
D
Price level (for pools in which
Customer does not order an
Enterprise Product):
Price level "D"
4. Enterprise Product orders.
Customer must select a desktop platform or any individual Enterprise Product before it can order
Additional Products. The CAL selection must be the same across the Enterprise. The components of the
current versions of any Enterprise Product are identified in the Product List.
Enterprise Product Selection
Please choose the Enrolled Affiliate's desktop option (Select 1):
D Enterprise Desktop with MDOP (3 Enterprise Desktop
D Professional Desktop with MDOP Q Professional Desktop
[X] Custom Desktop or Individual Enterprise Product Component(s):
Select at least 1 component. (For full platform, Windows Desktop, Office, and Client Access
License components must all be selected.)
[X] Windows Desktop (Includes Windows Desktop Operating System Upgrade and
VECD): Windows Desktop with MD6P
[>3 Office: Office Professional Plus
[>3 Client Access License: Enterprise CAL
For any Client Access Licenses, please indicate whether licensing by Desktop or User: User
Other Enterprise Products (optional):
[~~| Add VECD for Software Assurance as an Enterprise Product (must have selected option with
"Windows Desktop OS Upgrade")
Unless stated/indicated otherwise, Microsoft will invoice Customer's Reseller in 3 equal annual
installments. The first installment will be invoiced upon Microsoft's acceptance of this Enrollment and
thereafter on the anniversary of the Enrollment. All subsequent new Additional Products and true-ups are
billed in full.
EA2009EnrGov(AOC)(US)SLG(ENG)(Oct2009)Page 4 of 4
Document X20-00096
Microsoft Volume Licensing
Enterprise Enrollment
Amendment ID 7B1
OOO-smangum-SO017
This Enterprise Enrollment Amendment ("Amendment") is entered into between the entities as of the
date identified on the signature form. This Amendment governs Customer's use of and access to the
Research In Motion and its Affiliates ("RIM") BlackBerry Enterprise Server solution provided by
Microsoft (the "Hosted BlackBerry Service"). The Hosted BlackBerry Service is for use only in
combination with the Exchange Online subscription purchased by Customer under the Enterprise
Agreement ("Agreement").
This Amendment supplements the Agreement and applies only to Customer's use of the Hosted
Blackberry Service. Unless Customer has signed an MBSA version 2010 or later, the Online Services
Supplemental Terms and Conditions shall apply to this Amendment and the Hosted Blackberry
Service.
This Amendment is valid until expiration of the current Enrollment term. No extension of this
Amendment is provided without Microsoft's prior written approval.
1. Definitions.
All capitalized terms used but not defined in this Amendment shall have the meanings given them in
the Agreement.
"License" means the rights granted by Microsoft to Customer to copy, install, use, access, display,
run, and/or otherwise interact with the Hosted BlackBerry Service.
2. Provision of Hosted BlackBerry Service
a. General. Microsoft grants Customer a License to use the Hosted BlackBerry Service,
subject to Customer's obligation to pay and to any other obligations described in this
Amendment or the Agreement. Microsoft will provide the Hosted BlackBerry Service to
Customer in accordance with the user documentation at
www.microsoft.com/online/mobilitv.
b. Customer usage. Customer's access to and use of the Hosted BlackBerry Service is at
all times subject to the Microsoft Online Code of Conduct (Acceptable Use Policy) at
http://qo.microsoft.com/fwlink/?LinklD=79886&clcid=Ox409, or any successor policy
thereto.
c. Availability of Hosted BlackBerry Service. Microsoft may change the Hosted
BlackBerry Service at any time. Customer's continued use of the Hosted BlackBerry
Service shall indicate Customer's acceptance of such change.
d. No SLA. The Hosted BlackBerry Service is not subject to the Service Level Agreement
("SLA") associated with Customer's Exchange Online Services. Without limitation,
Microsoft is not responsible for downtime associated with the RIM network.
e. Support Limitations. If and to the extent set forth in applicable user documentation, and
possibly subject to a separate fee, Microsoft may provide technical support to Customer's
IT administrator(s) for issues relating to (1) the operation of the Hosted Blackberry
Service, including interfacing with RIM on troubleshooting, if and as needed, and/or (2)
the BlackBerry administration tools and interface made available to Customer as a part of
the Hosted BlackBerry Service. Microsoft is not responsible for support of Customer's end
users, or for support related to issues outside its control including, but not limited to: (1)
operation or downtime of the RIM network, or (2) operation or configuration of handheld
devices or software or desktop software.
EAEnrAmend(Dir)(WW)(ENG)(Jun2010) Hosted Blackberry Terms and Conditions
3. Customer Obligations.
a. BlackBerry Handhelds, Wireless Services. Customer is responsible, at its expense,
(1) for obtaining all necessary BlackBerry handheld devices and associated device
software for its end users, (2) for obtaining all RIM desktop software desired for use by its
end users (if any), and (3) for obtaining and maintaining any wireless service contracts
necessary to enable delivery of the Hosted BlackBerry Service. Customer must also
maintain an active Subscription for Exchange Online Services in order to use the Hosted
BlackBerry Service.
b. Additional RIM Terms. The additional terms in this Section 3(b) are required by RIM as
part of the Hosted BlackBerry Service. Customer makes each representation, warranty,
or undertaking, and is subject to each obligation in'the following terms, on behalf of itself
and all end users to which it makes the Hosted BlackBerry Service available:
(i) Permitted Usage. In using the Hosted BlackBerry Service, Customer agrees to:
• Use the Hosted BlackBerry Service and related software in compliance with the
Hosted BlackBerry Service documentation published by Microsoft and the other
terms set forth in the Amendment and Agreement;
• use the Hosted BlackBerry Service only for Customer's internal business or
personal purposes;
• keep its account password(s) secret;
• promptly notify Microsoft by e-mail at secure@microsoft.com if it learns of a
security breach related to the Hosted BlackBerry Service; and
• comply with all obligations under applicable law, including data protection and
privacy lawsv.that are owed to any third party with respect to Customer's use of
the Hosted BlackBerry Service.
(ii) Prohibited Usage. In using the Hosted BlackBerry Service, Customer will not:
• use the Hosted BlackBerry Service to commit a crime, facilitate the commission
of any crime, or commit any other illegal or tortious act;
• violate, circumvent, or avoid its obligations under this Amendment or the
Agreement, or engage in unauthorized use or exploitation of RIM's software, or
engage in unauthorized use or exploitation of RIM's intellectual property or
confidential information;
• use the Hosted BlackBerry Service in a way that harms Microsoft, RIM, or their
respective affiliates, resellers, distributors, and/or vendors, or any customer of
any of the foregoing;
• use any entry point of the Hosted BlackBerry Service to automate caching, meta-
searching, monitoring, or user activity or use any unauthorized means to modify
or reroute, or attempt to modify or reroute, the Hosted BlackBerry Service;
• access or attempt to access any other third party's material hosted in the Hosted
BlackBerry Service;
• to the extent permitted by law, reverse engineer, translate, disassemble,
decompile, decrypt, deconstruct (including any aspect of "dumping of RAM/ROM
or persistent storage", "cable or wireless link sniffing", "protocol analysis", or
"black box" reverse engineering) any software or hardware in the Hosted
BlackBerry Service or engage in any method or process of obtaining or
converting any information, data, or software from one form into a human
readable form;
• resell, redistribute, assign, transfer, copy, modify, reproduce, or otherwise use the
Hosted BlackBerry Service for any reason other than those permitted in this
Amendment or the Agreement;
• distribute in any way any viruses, contaminating or destructive features, "back
doors", "time bombs", "Trojan horses", "sniffer" routines, "worms", bots, "drop
EAEnrAmend(WW)(ENG)(July2010) Hosted Blackberry Terms and Conditions
dead devices", harmful software code, file, program or programming routine or
other contaminating or destructive features or other computer software routines
or hardware components through the Hosted BlackBerry Service or in any
manner designed to (1) permit unauthorized access to, or use of, Hosted
BlackBerry Service or computer systems on which any related software is loaded,
or to which RIM products are linked; (2) disable, damage or erase the Hosted
BlackBerry Service or any related software; or (3) perform any other similar
actions that would preclude full use of the Hosted BlackBerry Service or any
related software, by Microsoft, RIM, their channel partners, their authorized sub-
licensees, or their end users;
• publish, transmit, distribute or upload any unauthorized or unsolicited bulk email
solicitations, chain letters, advertisements, marketing or promotional materials,
"junk mail", "spam", pyramid schemes or any other solicitations or
communications, including without limitation spamming mobile phones or
computers, or use or collect user email addresses or phone numbers, or other
user information for any purpose other than Customer's legitimate internal
purposes, or use the service to perform any data collection, extraction or mining
or gain or attempt to gain unauthorized access to the wireless device memory
and software programs or applications; or
• incorporate or transmit any data, content, files or materials in any medium
distributed via the Hosted BlackBerry Service, or in conjunction with the Hosted
BlackBerry Service, that:
o includes content, material, graphics, sounds, video, screens, code or
information that is unlawful or fraudulent, or violates or infringes any patent,
copyright, trademark, trade secret or any other intellectual property rights of
others; - -
o includes any inappropriate language or material that is unlawful, libelous,
slanderous, defamatory or invasive of another person's right of privacy or
right of publicity or personality, or that Microsoft may reasonably deem
harmful, vulgar, obscene, derogatory, pornographic, abusive, harassing,
threatening, hateful, objectionable with respect to race, religion, sexual
orientation, age group, national origin or gender, or otherwise unfit for
publication; or
o suggests or encourages any illegal activity.
(iii) Usage Records.
• End User Records. Customer shall make commercially reasonable efforts to
maintain records identifying each end user of the Hosted BlackBerry Service,
including at least the following minimum information: full name; title and company
name; street address; city; state or equivalent; country; zip code or equivalent;
telephone number; fax number; and email address.
• Retention Period. While the Amendment remains in effect, and for a period of
two years thereafter or to the extent permitted by applicable law, Customer shall
retain end user records and shall otherwise keep accurate records reflecting its
use of Hosted BlackBerry Service in accordance with its applicable standard
business practices, and generally accepted accounting principles.
(iv) Breach by End User. In the event that Microsoft or RIM becomes aware that an end
user has breached its obligations under this Amendment, or otherwise engaged in
illegal or wrongful acts in connection with the Hosted BlackBerry Service, Microsoft
shall be entitled to terminate the service for an end user without obligation of any kind
to Customer or such end user.
(v) No Warranties by RIM. RIM and its licensors give no express warranties,
guarantees or conditions. RIM and its licensors are not responsible to Customer for
any warranties provided by Microsoft to Customer. Customer may have additional
consumer rights under its local laws that this contract cannot change. RIM and its
licensors exclude any implied warranties including those of merchantability, fitness for
EAEnrAmend(WW)(ENG)(July2010) Hosted Blackberry Terms and Conditions
a particular purpose, workmanlike effort, and non-infringement.
(vi) Additional Privacy Terms. In addition to the other terms regarding privacy in this
Amendment or the Agreement, Customer consents to the sharing of its identity and
contact information by Microsoft with RIM for the purposes of informing RIM of
Customer's use of the Hosted BlackBerry Service and allowing RIM to contact
Customer with service-related communications. Additionally, in the event of
termination of this Amendment, Customer consents, at its option, to either: (1)
Microsoft destroying end user data or (2) sharing end user data with RIM or another
third party to facilitate transition of the Hosted BlackBerry Service data to alternate
services. Such consent to the sharing of end user data survives termination of this
Amendment.
(vii)lntellectual Property. The Hosted BlackBerry Service contains intellectual property
of Microsoft, RIM and their licensors. No right or license is granted to Customer in
any technology or intellectual property in the Hosted BlackBerry Service, except as
expressly granted herein.
(viii)Third Party Beneficiary. Customer acknowledges and agrees that RIM is a third
party beneficiary of this Amendment Section 3b and is entitled to enforce its terms.
Customer consents to Microsoft providing a copy of this Amendment to RIM.
4. Affiliate Orders.
To the extent Customer grants any rights to Affiliates, such Affiliates shall be bound by the
terms and conditions of this Amendment and the Agreement,
5. Term, Cancellation and Termination.
a. Term. This Amendment is effective until the Hosted Blackberry Service subscription
expires or is terminated.
b. Termination of Service by Microsoft. Microsoft may terminate the Hosted BlackBerry
Service:
(i) upon advance written notice of no less than thirty (30) days in the event an essentially
equivalent alternative service is available from a third party;
(ii) upon notice to Customer if Customer breaches or violates this Amendment or the
Agreement; or
(iii) immediately in the event of termination of the Microsoft agreement with RIM that
permits Microsoft to deliver the Hosted BlackBerry Services. In such event, to the
extent permitted by RIM and provided Customer is not in default of any obligation
hereunder, Microsoft will undertake commercially reasonable efforts to continue to
provide the Hosted BlackBerry Service to Customer for a transition period, not to
exceed 120 days, to enable Customer to obtain BlackBerry Service from a substitute
provider.
c. Effect of Termination. Upon the effective date of termination, Customer's rights to use
the Hosted BlackBerry Service will cease and Customer's data will be subject to the
provisions applicable to Customer Data in conjunction with Customer's Exchange Online
subscription, including the terms of return and destruction of Customer Data.
6. Privacy.
Microsoft will use data collected though Customer's use of the Hosted BlackBerry Service to
operate and improve the services, as described in the privacy statement at the following link:
http://qo.microsoft.com/fwlink/?LinklD^104970&clcid=Ox409. Provided, however, that
Microsoft is not responsible for security or privacy of Customer's data on the RIM network and
the privacy statement does not apply to the RIM network or Customer's data to the extent of
communication between the Hosted Blackberry Service and the RIM network. Data collected
by Microsoft may be stored and processed in the United States or any other country in which
EAEnrAmend(WW)(ENG)(July2010) Hosted Blackberry Terms and Conditions
Microsoft or its affiliates, subsidiaries or service providers maintain facilities. Microsoft abides
by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the
collection, use, and retention of data from the European Union. Microsoft may access or
disclose data, in order to: (a) comply with the law or respond to lawful requests or legal
process; (b) protect the rights or property of Microsoft or its customers, including the
enforcement of Microsoft's Agreements or policies governing Customer's use of the services;
or (c) act on a good faith belief that such access or disclosure is necessary to protect the
personal safety of Microsoft employees, customers or the public. Customer will comply with
all obligations under applicable law, including data protection and privacy law that are owed to
end users and other individuals with respect to Customer's use of the services. Customer
represents and warrants that it has and will comply with all such applicable laws to provide
notices to and obtain appropriate permissions from any such end users and individuals to
allow the sharing of their information with Microsoft and RIM for all purposes set out herein.
7. Miscellaneous.
a. Force majeure. Neither party will be liable for any failure in performance due to causes
beyond either party's reasonable control (such as fire, explosion, power blackout,
earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military
authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of
Internet traffic carriers, actions or omissions of regulatory or governmental bodies
(including the passage of laws or regulations or other acts of government that impact the
delivery of the Hosted BlackBerry Service). This Section will not, however, apply to
Customer's payment obligations under this agreement.
b. Survival. Section 3b of this Amendment will survive termination of this Amendment.
This amendment must be attached to a signature form to be valid.
EAEnrAmend(WW)(ENG)(July2010) Hosted Blackberry Terms and Conditions
Microsoft Volume Licensing
Enterprise Enrollment
Amendment ID 6B7
000-smangum-S0017
This Enterprise Enrollment Amendment ("Amendment") is entered into between the entities as of the
date identified on the signature form. If Customer is ordering Online Services, these Online Services
Supplemental Terms and Conditions ("Supplemental Terms") update the terms of the Enterprise
Agreement ("Agreement").
1. Definitions.
Capitalized used, but not defined herein, shall have the meanings given them in the Master
Agreement and/or Agreement. The following definitions replace or supplement the definitions in the
Agreement, as appropriate:
"Customer Data" means all data, including all text, sound, or image files that are provided to Microsoft
by, or on behalf of, Customer through Customer's use of the Online Services.
"Online Services" means the Microsoft-hosted services identified in the Online Services section of the
Product List.
"Product" means all software, Online Services and other web-based services,, including pre-release or
beta versions, identified on the Product List.
"Service Level Agreement" means the document specifying the standards Microsoft agrees to adhere
to and by which it measures the level of service for an Online Service.
2. Limited Warranty for Online Services.
Microsoft warrants that the Online Services will perform in accordance with the applicable Service
Level Agreement. This limited warranty is for the duration of Customer's :use of the Online Service,
subject to the notice requirements in the applicable Service Level Agreement.
If Microsoft fails to meet this limited warranty and Customer notifies Microsoft within the warranty
period, then Microsoft provide the remedies identified in the Service Level Agreement for the affected
Online Service. These are Customer's only remedies for breach of the limited warranty, unless other
remedies are required to be provided under applicable law.
This limited warranty is subject to the following limitations:
a. any implied warranties, guarantees or conditions not able to be disclaimed as a matter of
law last for one year from the start of the limited warranty;
b. the limited warranty does not cover problems caused by accident, abuse or use in a
manner inconsistent with this agreement or the Product Use Rights, or resulting from
events beyond Microsoft's reasonable control;
c. the limited warranty does not apply to components of Products that Customer is permitted
to redistribute;
d. the limited warranty does not apply to free, trial, pre-release, or beta products; and
e. the limited warranty does not apply to problems caused by the failure to meet minimum
system requirements.
OTHER THAN THIS LIMITED WARRANTY, MICROSOFT PROVIDES NO OTHER EXPRESS OR
IMPLIED WARRANTIES OR CONDITIONS. MICROSOFT DISCLAIMS ANY IMPLIED
REPRESENTATIONS, WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
TITLE OR NON-INFRINGEMENT. THESE DISCLAIMERS WILL APPLY UNLESS APPLICABLE
LAW DOES NOT PERMIT THEM.
EAEnrAmend(WW)(ENG)(Oct2008) Online Services Supplemental Terms and Conditions
3. Customer's agreement to protect.
Customer will defend Microsoft against any claims made by an unaffiliated third party that:
a. any Customer Data or non-Microsoft software Microsoft hosts on Customer's behalf
infringes the third party's patent, copyright, or trademark or makes intentional unlawful
use of its Trade Secret; or
b. arise from Customer's or its end user's violation of the terms of this agreement.
Customer must pay the amount of any resulting adverse final judgment (or settlement to which
Customer consents). This section provides Microsoft's exclusive remedy for these claims.
Microsoft must notify Customer promptly in writing of a claim subject to this section. Microsoft must
(1) give Customer sole control over the defense or settlement of such claim; and (2) provide
reasonable assistance in defending the claim. Customer will reimburse Microsoft for reasonable out
of pocket expenses that it incurs in providing assistance.
4. Limitation on liability.
To the extent permitted by applicable law, the liability of each party, its Affiliates, and its Contractors
arising under this agreement is limited to direct damages up to the amount Customer was required to
pay for the Online Service giving rise to that liability during the prior 12 months. In the case of Online
Services provided free of charge, or code that Customer is authorized to redistribute to third parties
without separate payment to Microsoft, Microsoft's liability is limited to U.S. $5,000. These limitations
apply regardless of whether the liability is based on breach of contract tort (including negligence),
strict liability, breach of warranties, or any other legal theory. However, these monetary limitations will
not apply to:
a. Microsoft's obligatibns under the section of the Master Terms titled" "Defense of
infringement, misappropriation, and third party claims'* or Customer's obligations under
the section of these Supplemental Terms titled "Customer's agreement to protect",
b. liability for damages caused by either party's gross negligence or willful misconduct, or
that of its employees or its agents, and awarded by a court of final adjudication (provided
that, in jurisdictions that do not recognize a legal distinction between "gross negligence"
and "negligence," "gross negligence" as used in this subsection shall mean
"recklessness");
c. liabilities arising out of any breach by either party of its obligations under the section of
the Master Terms entitled "Confidentiality", except that Microsoft's liability arising out of or
in relation to Customer Data shall in all cases be limited to the amount Customer paid for
the Online Service giving rise to that liability during the prior 12 months;
d. liability for personal injury or death caused by either party's negligence, or that of its
employees or agents, or for fraudulent misrepresentation; and
e. violation by either party of the other party's intellectual property rights.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WHATEVER THE LEGAL BASIS FOR THE
CLAIM, NEITHER PARTY, NOR ANY OF ITS AFFILIATES OR CONTRACTORS, WILL BE LIABLE
FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES, OR DAMAGES
FOR LOST PROFITS, REVENUES, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS
INFORMATION ARISING IN CONNECTION WITH THIS AGREEMENT, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR IF SUCH POSSIBILITY WAS REASONABLY
FORESEEABLE. HOWEVER, THIS EXCLUSION DOES NOT APPLY TO EITHER PARTY'S
LIABILITY TO THE OTHER FOR VIOLATION OF ITS CONFIDENTIALITY OBLIGATIONS
(EXCEPT TO THE EXTENT THAT SUCH VIOLATION RELATES TO CUSTOMER DATA), THE
OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS, OR MICROSFT'S OBLIGATIONS IN THE
SECTION OF THE MASTER TERMS TITLED "DEFENSE OF INFRINGEMENT,
MISAPPROPRIATION, AND THIRD PARTY CLAIMS" OR CUSTOMER'S OBLIGATIONS IN THE
SECTION OF THESE SUPPLEMENTAL TERMS TITLED "CUSTOMER'S AGREEMENT TO
PROTECT."
EAEnrAmend(WW)(ENG)(Oct2008) Online Services Supplemental Terms and Conditions
5. Open Source License restrictions.
Certain third party license terms require that computer code be generally (1) disclosed in source code
form to third parties; (2) licensed to third parties for the purpose of making derivative works; or (3)
redistributable to third parties at no charge (collectively, "Open Source License Terms"). Neither party
may use, incorporate, modify, distribute, provide access to, or combine the computer code of the
other with any other computer code or intellectual property (collectively, "Provide") in a manner that
would subject the other's computer code to Open Source License Terms. Microsoft is not responsible
for Customer's upload, use or distribution of Customer's code from the Online Services. Customer
may upload code to an Online Service and allow third parties access to use or download Customer's
code on the Online Service, provided that (a) such use is not restricted by a license agreement or the
Product Use Rights and (b) any Open Source License Terms apply solely to Customer and their
uploaded code, and not to any code or Products provided by Microsoft. Each party warrants that it
will not Provide the other party with, or give third parties access through the Online Services to,
computer code that is governed by Open Source License Terms, except as described above..
6. Applicability of Supplemental Terms.
These Supplemental Terms apply only to Customer's purchase and use of Online Services. Services
(e.g., consulting or professional services) and Products other than Online Services remain subject to
the terms of the Master Agreement, the Agreement, and any terms referenced therein. In the case of
any conflict between these Supplemental Terms and the terms and conditions of the Master Terms or
Agreement that are not expressly resolved by their terms, these Supplemental Terms control.
This amendment must be attached to a signature form to be valid.
EAEnrAmend(WW)(ENG)(Oct2008) Online Services Supplemental Terms and Conditions
State and Local Government - Microsoft Premier Support Services
Description
(Microsoft Affiliate to complete)
Services Description Number.
(For Microsoft Internal Purposes Only)
MSL Number
This services description ("Services Description") is made pursuant to the Microsoft Master Services Agreement, (the
"Agreement") effective as of 1/27/09, which is incorporated herein by this reference. In this Services Description "You",
"Your" or "Customer" means the undersigned customer and "We," "Us," or "Our" means the undersigned Microsoft
affiliate. Any terms not otherwise defined herein will assume the meanings set forth in the Agreement. This Services
Description is comprised of this cover page and the Services Description terms below, which are incorporated herein by
this reference.
Customer Invoice Information
Name of Customer
City of Carlsbad
Contact Name (This person receives invoices under this Services
Description unless otherwise specified on Your purchase order.)
Bill Baer
Name of Customer or Affiliate that executed the Agreement if different than the undersigned
Gordon Peterson
Street Address
1635 Faraday Avenue
Contact E-mail Address
Bill.Baer@carlsbadca.gov
City
Carlsbad
State/Province
CA
Phone
760-602-2450
Country
USA
Postal Code
92008
Fax
760-602-8555
Premier Support is a prepaid service and all fees and any applicable taxes are due upon acceptance of this Services
Description. We must be in receipt of a purchase order, check, or other acceptable form of payment before We will
begin providing Services. We will invoice You for additional Services performed and expenses incurred. Our
invoices are payable in full within 30 days of receipt by You and will be directed to Your representative for payment at
the address shown above unless otherwise provided in a purchase order. Notwithstanding the foregoing, multi-year
Service Descriptions will be invoiced upon Our acceptance of this Services Description for year one and the
remaining installments will be invoiced at the subsequent anniversaries of the Commencement Date as defined on
the Fee and Named Contacts Schedule(s). We reserve the right to adjust Our fees prior to entering into any new
Fee and Named Contacts Schedule(s)
This Services Description will commence on 11/1/2010 and will expire on 10/31/2011 (the "Expiration Date") unless
otherwise extended by a subsequent FNC(s).
By signing below the parties acknowledge and agree to be bound to the terms of the Agreement and this Services
Description.
Name of Customer (please print)
City of Carlsbac
Name
Microsoft Corporation
Signature
Name #f person signing (please print)
Cyntbie Hgg?
Name of person signing (please print)
Kioreton Koootor
Title of person signing (please print)
Deputy City Manager
Title of person signing (please print)
eivices In&ide Caloo Rep.
APPROVED AS TC CORM
Premiere.4ServicesDescription(NorthAmerica)(Ua)(English)(April 2010)Page 1 of 9
Date Date
—to
1. OVERVIEW. This Services Description describes the various types of services that may be obtained (the "Services").
In addition, it sets forth the parties' respective responsibilities, prerequisites and assumptions that underlie the provision
of the Services, applicable fees, and additional terms and conditions. The Services focus on the following key areas:
Support Account Management from an assigned Microsoft resource ("Services Resource") helps to build and maintain
relationships with Your management and service delivery staff and helps You arrange each element of the Premier
Support to meet Your business requirements.
Workshops help You to prevent problems, increase system availability and assist with creating products and solutions
based on Microsoft technologies.
Problem Resolution Support provides assistance for problems with specific symptoms encountered while using
Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products.
Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution
Service as well as requests for consultative assistance for design, development and deployment issues.
Information Services provide Your staff with the latest knowledge on Microsoft technologies to enhance Your in-house
support capabilities.
2. AVAILABLE SERVICES. You may utilize any combination of the following Services. Unless We specify otherwise,
the Services are charged on an hourly basis and will be deducted from the total number of hours You have purchased as
set forth in the attached Fee and Named Contacts Schedule(s). The complete list of Services below may not be
available in all countries. For a detailed list of Services available outside the US, please contact Your Services
Resource.
2.1 Support Account Management. Support Account Management services are intended to help coordinate the
support and services relationship. The Services Resource is Your advocate within Microsoft and facilitates a team that
can provide Workshops, Problem Resolution Support, and Support Assistance. The Services Resource also serves as
the point of information delivery and provides Your feedback regarding the Services to other Microsoft groups. The
Services Resource will engage with You in the following activities which will be deducted from the pre-paid
hours listed in the "Premier Support Fees" section below:
a. Planning and Resource Facilitation. At the commencement of this Service Description, an orientation and
planning session can be conducted with Your management and staff via teleconference or onsite if an onsite
visit has been purchased. The purpose of this meeting is to discuss the Services available, gather input
regarding Your support needs, and jointly plan Your use of the Services.
b. Status Meetings and Reporting. A status report can be prepared on a regular basis, to summarize the Services
delivered during the previous reporting period. Status meetings will be conducted to discuss Service activities,
monitor Your satisfaction levels, and discuss actions or adjustments that may be required. Customized
reporting can be provided at Your request and any additional related labor will be deducted from Your Support
Assistance hours.
c. Escalation Management. Support issues that require escalation to other resources within Microsoft can be
closely managed by the Services Resource to expedite resolution.
2.2 Workshops and Events. The goal of Workshops and Events is to provide You proactive technical information to
assist in the design, development or deployment of Microsoft technologies. All registration requirements for
Workshops and Events must be completed by You 60 days prior to the expiration date of the applicable
Fee and Named Contacts Schedule(s). Additional benefits may include instruction to help reduce the number and
minimize the impact of problems related to Microsoft Products that You experience. Workshops and Events can include
the following:
a. Workshops. We can conduct instructor-led training sessions that emphasize Microsoft technologies at Your
facility or on location at Microsoft. If You elect to have a Workshop conducted at Your facility, We will provide
You with specifications for configuring Your environment prior to the delivery of the Workshops. Workshops are
individually scoped and priced depending upon the length, delivery location and material presented. Your
Services Resource can provide You with a current list of available Workshops.
Premiere.4ServicesDescription(NorthAmerica)(US)(English)(April 2010) Page 2 of 9
2.3 Problem Resolution Support. Problem Resolution Support provides assistance for problems with specific
symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problems are
caused by Microsoft products. Problem Resolution Support is available 24 hours a day, 7 days a week. Requests for
support may be submitted via telephone or electronically through the Premier online website by Your designated
contacts, except for Severity 1 and A which must be submitted via telephone as set forth below in Section 2.3(a).
Problem Resolution Support can include any combination of the following:
a. Problem Request (Break-Fix). An assisted break-fix support request, also known as an incident, is defined as a
single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that
cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be
considered a separate incident. Incidents requiring an onsite visit will be charged on an hourly basis and will
include charges for reasonable travel and living expenses. In certain situations, We may provide You with a
modification to the commercially available Microsoft product software code to address specific critical problems
("Hotfix(es)") in response to an assisted break-fix support request. Hotfixes are designed to address Your
specific problems and are not regression tested. Except as otherwise provided herein or in an Exhibit, Hotfixes
may not be distributed to unaffiliated third parties without Our express written consent.
Problem resolution support is charged on an hourly basis and includes the commercially reasonable amount of
hours of Services necessary to troubleshoot and help resolve the support issue. Hours-based incidents are
deducted from the pre-paid hours set forth in the attached Fee and Named Contacts Schedule(s) or charged to
You in arrears if all pre-paid hours have been exhausted.
You are responsible for setting the initial severity level in consultation with Us and You can request a change in
severity level at any time. The incident severity will determine the response levels within Microsoft and estimated
response times and Your responsibilities are defined in the following table:
Severity
1
Submission
via phone
only
A
Submission
via phone
only
B
Submission
via phone
or web
C
Submission
via phone
or web
Situation
• Catastrophic business
impact:
• Complete loss of a core
(mission critical) business
process and work cannot
reasonably continue
• Needs immediate attention
• Critical business impact:
• Significant loss or
degradation of services
• Needs attention within 1 hour
• Moderate business impact:
• Moderate loss or
degradation of services but
work can reasonably
continue in an impaired
manner.
• Needs attention within 2
Business Hours1
• Minimum business impact:
• Substantially functioning with
minor or no impediments of
services.
• Needs attention within 4
Business Hours1
Our Expected Response
• 1st call response in 1 hour or
less
• Our Resources at Your site
as soon as possible.
• Continuous effort on a 24x7
basis
• Rapid Escalation within
Microsoft to Product teams
• Notification of Dur Senior
Executives
• 1 sl call response in 1 hour or
less
• Our Resources at Your site
as required.
• Continuous effort on a 24x7
basis
• Notification of Our Senior
Managers
• 1st call response in 2 hours or
less
• Effort during Business Hours1
only
• 1st call response in 4 hours or
less
• Effort during Business Hours1
only
Your Expected Response
• Notification of Your Senior
executives
• Allocation of appropriate
resources to sustain
continuous effort on a 24x7
basis2
• Rapid access and response
from change control authority
• Allocation of appropriate
resources to sustain
continuous effort on a 24x7
basis2
• Rapid access and response
from change control authority
• Management notification
• Allocation of appropriate
resources to sustain Business
Hours1 continuous effort
• Access and response from
change control authority within
4 Business Hours1
• Accurate contact information
on case owner
• Responsive within 24 hours.
Business Hours are defined as 6AM to 6PM Pacific Time, Monday through Friday excluding holidays.
2 We may need to downgrade the severity level if You are not able to provide adequate resources or responses to enable Us
to continue with problem resolution efforts.
Premier6.4ServicesDescription(NorthAmerica)(US)(English)(April 2010)Page 3 of 9
You may be required to perform problem determination and resolution activities as requested by Us. Problem
determination and resolution activities may include performing network traces, capturing error messages, collecting
configuration information, changing product configurations, installing new versions of software or new components,
or modifying processes.
You are responsible for implementing the procedures necessary to safeguard the integrity and security of Your
software and data from unauthorized access and to reconstruct lost or altered files resulting from catastrophic
failures.
b. Rapid Onsite Support Services. You can request on-site support as an additional billable service. Our ability to
provide onsite support is subject to Our resource availability, and the tasks performed will vary depending on the
situation, environment, and business impact of the issue.
b. Software Assurance Benefits. You may elect to convert Your Software Assurance 24x7 Problem Resolution
Support Incidents (SA PRS Incidents) to Premier Problem Resolution Support (PPRS) hours or incidents for use
consistent with Your Premier service plan at the time of transfer. This conversion is based on a local rate
calculation that will be provided by your Services Resource. You may be required to purchase additional
Support Account Management hours before converting SA PRS incidents/hours. All SA PRS Incidents You
transfer are subject to this Services Description.
2.4 Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with
Problem Resolution Support as well as requests for consultative assistance for design, development and
deployment issues. Your Services Resource will work with You to determine Your specific Support Assistance
needs.
The following are types of Support Assistance that can be utilized under this Services Description:
a. Infrastructure Support Assistance. Infrastructure Support Assistance includes informal advice, guidance and
knowledge transfer intended to help You implement Microsoft technologies in ways that avoid common support
issues and decrease the likelihood of system outages.
These services also help You to resolve problems that are not attributed to Microsoft Products including:
• Errors caused by Your networking infrastructure, hardware, non-Microsoft software, operational
procedures, architecture, IT service management process, system configuration or human error.
• Multi-vendor coordination interoperability problems. Upon Your request, We will collaborate with third-
party software suppliers to help resolve complex multi-vendor product interoperability issues.
b. Reviews. A review is an assessment of a specific system, application or architecture to address design,
development, deployment, and supportability issues for current or planned implementations of Microsoft
technologies. Each review is individually scoped and estimated prior to scheduling resources, and a written
report is produced to document findings and recommendations. All requests for reviews and the applicable
data must be submitted to Us no later than 60 days prior to expiration date of the applicable Fee and
Named Contacts Schedule(s).
c. Development Support Assistance. Development Support Assistance helps You in Your creation and
development of internal applications on the Microsoft platform that integrate Microsoft technologies.
Development Support Assistance specializes in Microsoft development tools and technologies.
d. Lab Access. Microsoft can provide You with access to a lab facility to assist You with product development,
benchmarking and testing, prototyping and migration activities on Microsoft products. These facilities must be
scheduled in advance and are subject to availability.
2.5 Information Services. Information Services provide You with technical information about Microsoft products and
support tools that help You to implement and operate. Microsoft products in a more efficient and effective manner.
Information Services can include any combination of the following:
a. Premier online website. The Premier online website provides access to the following information resources at
no additional charge:
• Regularly updated product news flashes documenting key support and operational information about
Microsoft products.
• Critical problem alerts notifying You of potentially high-impact problems.
• Web response tool for submitting and checking the status of support incidents.
• Microsoft KnowledgeBase of technical articles and troubleshooting tools and guides.
Premier6.4ServicesDescription(NorthAmerica)(US)(English)(April 2010) Page 4 of 9
b. Support Webcasts. Support webcasts are regularly scheduled webcast discussions led by Our program
managers, developers and professionals covering key areas of Microsoft technology. These are provided at no
additional charge and require high speed internet access to participate.
2.6 Additional Services. You may request changes or additions to this Services Description at any time. Additional
Services that are available for purchase, and the specific terms and conditions applicable to those Services, may be set
forth in this Services Description, an attached Exhibit and/or Fee and Named Contacts Schedule(s). Additional Services
will be invoiced at the prevailing price at the time the Services are rendered or upon acceptance of an Exhibit and/or Fee
and Named Contacts Schedule(s) referencing this Services Description. If you purchase additional Problem Resolution
Support hours or convert Software Assurance hours to Problem Resolution Support hours, you may also be required to
purchase additional Services Management hours. Prior to delivering additional Services, We must be in receipt of a
purchase order, check or other acceptable form of payment.
3. PREREQUISITES AND ASSUMPTIONS. Our delivery of Services under this Services Description is based upon
the following Prerequisites and Assumptions:
a. All Services will be provided remotely to Your locations in the United States unless otherwise set forth in an
Exhibit to this Services Description (see section 3(k) below). Where additional onsite visits are mutually
agreed, and not pre-paid and defined on your Fee and Named Contacts Schedule, You will be billed for
reasonable travel and living expenses in arrears.
b. All Services will be provided in the English language unless otherwise agreed to by You and Us in writing or
in an Exhibit to this Services Description.
c. We will provide support for all United States versions of commercially released generally available Microsoft
products unless otherwise set forth in an Exhibit to this Services Description or specifically excluded on the
Premier online website. Support for those Microsoft products that have entered the Extended Support
Phase , as defined on the Premier online website, will be charged on an hourly basis only. Non-security
related Hotfix support is not available for Microsoft products that have entered the Extended Phase of
support unless You have purchased such support in an Exhibit to this Services Description.
d. Support for pre-release products is not provided except as otherwise provided in an attached Exhibit.
e. ALL SERVICES, INCLUDING ANY ADDITIONAL SERVICES PURCHASED DURING THE TERM OF
FEE AND NAMED CONTACTS SCHEDULE(S) SHALL BE FORFEITED IF NOT UTILIZED DURING THE
TERM OF THE APPLICABLE FEE AND NAMED CONTACTS SCHEDULE(S).
f. Support Assistance is dependent upon the availability of resources.
g. We can access Your system via remote dial-in to analyze problems at Your request. Our personnel will
access only those systems authorized by You. We may provide You with software to assist with problem
diagnosis and/or resolution. Such software is Microsoft's property and must be returned to Us promptly
upon request. In order to utilize remote dial-in assistance, You must provide Us with the appropriate
access and necessary equipment.
h. You must have access to the Internet in order to take advantage of Internet-based services,
i. Additional Prerequisites and Assumption may be set forth in relevant Exhibits.
j. When purchasing Problem Resolution Support, we will require a corresponding quantity of Support Account
Management to facilitate delivery of your Problem Resolution Support. If you purchase additional Problem
Resolution Support, Support Assistance, or if you convert Software Assurance hours to Problem Resolution
Support hours or incidents, you may be required to purchase additional Support Account Management.
k. Resource Site Visits (number of trips to Your location) are mutually agreed upon at acceptance of this
Services Description and the total fixed price amount for these visits are included in Your Fee and Named
Contacts Schedule.
4. YOUR RESPONSIBILITIES. This section sets forth Your performance obligations under this Services Description.
Our performance is predicated upon You fulfilling the following responsibilities in addition to those set forth in Section 2.3
and any applicable Exhibits. Failure to comply with the following responsibilities may result in delays of Service.
Premiere.4ServicesDescription(NorthAmerica)(US)(English)(April 2010) Page 5 of 9
a. You can designate named contacts as set forth in the attached Fee and Named Contacts Schedule(s), one of
which will be the Customer Support Manager ("CSM") for support related activities. The CSM is responsible for
leading Your team and will manage all of Your support activities, and internal processes for submitting support
requests to Us. Each contact will be supplied with an individual account number for access to the Premier
online website, support issue submission and access to Your Services Resource. In addition to the named
contacts, You may also identify two types of group contacts as follows:
• One type will receive a shared account ID that provides access to the Premier online website for
information content and the ability to submit support requests through the Premier online website or by
telephone.
• One type will receive a shared account ID that provides access to the Premier online website for
information content only.
b. You agree to work with Us to plan for the utilization of Services based upon the service level You purchased.
c. You agree to provide an internal escalation process to facilitate communication between Your management and
Us as appropriate.
d. You agree to respond to customer satisfaction surveys We may provide to You from time-to-time regarding the
Services.
e. You agree to provide reasonable office space, telephone and high speed internet access, and access to Your
internal systems and diagnostic tools to Our Services Resources that are required to be on-site.
f. You are responsible for any travel and expenses incurred by Your employees or contractors.
5. ADDITIONAL TERMS AND CONDITIONS. Except as otherwise set forth in an Exhibit (or attachment to an Exhibit)
to this Services Description, this section governs the ownership and use rights of any computer code or other materials
that may be provided under this Services Description.
a. Pre-existing Work. All rights in any computer code or materials developed or otherwise obtained by or for Us
or Our affiliates, or You or Your affiliates independently of this Services Description ("Pre-existing Work") shall
remain the sole property of the Party providing the Pre-existing Work. During the performance of the Services
for this Services Description, each Party grants to the other Party (and Our contractors as necessary) a
temporary, non-exclusive license to use, reproduce and modify any of its Pre-existing Work provided to the
other Party solely for the performance of such Services. We grant You a non-exclusive, perpetual, fully paid-up
license to use, reproduce and modify (if applicable) Our Pre-existing Work in the form delivered to You for Your
internal business operations without any obligation of accounting or payment of royalties. Your licenses to Our
Pre-existing Work are conditioned upon Your compliance with the terms of the Agreement and this Services
Description and the perpetual license applies solely to Our Pre-existing Work that is left to You at the conclusion
of Our performance of the Services.
b. Materials. All rights in any materials developed by Us (other than software code) and provided to You in
connection with the Services ("Materials") shall be owned by Us except to the extent such Materials constitute
Your Pre-existing Work. Upon payment in full, We grant You a non-exclusive, perpetual, fully paid-up license to
use, reproduce and modify the Materials solely for Your internal business operations and without any obligation
of accounting or payment of royalties. You may sublicense the rights granted herein to Your Affiliates. All rights
not expressly granted, are reserved.
c. Sample Code. We grant You a nonexclusive, perpetual, royalty-free right to use and modify any software code
provided by Us for the purposes of illustration ("Sample Code") and to reproduce and distribute the object code
form of the Sample Code, provided that You agree: (i) to not use Our name, logo, or trademarks to market Your
software product in which the Sample Code is embedded; (ii) to include a valid copyright notice on Your
software product in which the Sample Code is embedded; and (iii) to indemnify, hold harmless, and defend Us
and Our suppliers from and against any claims or lawsuits, including attorneys' fees, that arise or result from the
use or distribution of the Sample Code.
d. Open Source License Restrictions. Because certain third party license terms require that computer code be
generally (i) disclosed in source code form to third parties; (ii) licensed to third parties for the purpose of making
derivative works; or (iii) redistributable to third parties at no charge (collectively, "open source license terms"),
the license rights that each Party has granted to any computer code (or any intellectual property associated
therewith) do not include any license, right, power or authority to incorporate, modify, combine and/or distribute
that computer code with any other computer code in a manner which would subject the other's computer code
to open source license terms.
Premiere.4ServicesDescription(NorthAmerica)(US)(English)(April 2010) Page 6 of 9
Furthermore, each Party warrants that it will not provide or give to the other Party computer code that is
governed by open source license terms.
e. Reservation of Rights. All rights not expressly granted in this Section 5 are reserved..
6. Attachments: The following Schedule(s) and Exhibits are attached at the execution of this Services Description:
Microsoft Premier Support Services Description Schedule: Fee and Named Contacts Schedule
Premier6.4ServicesDescription(NorthAmerica)(US)(English)(April2010)Page 7 of 9
Microsoft Premier Support Services Description Schedule:
Fee and Named Contacts:
(Microsoft Affiliate to complete)
Premier Support Services Description Number
Customer Name: City of Carlsbad
This Schedule is made pursuant to the Microsoft Premier Support Services Description identified above (the "Services
Description"). The terms of the Services Description and applicable Exhibits are incorporated herein by this reference
and by accepting Our performance of Services under this Schedule You agree to be bound by these terms. Any terms
not otherwise defined herein will assume the meanings set forth in the Agreement and the Services Description.
This Schedule Will commence on 11/1/2010 (the "Commencement Date") and will expire on 10/31/11 (the "Expiration
Date").
1. PREMIER SUPPORT SERVICES AND FEES. The quantities listed in the table below represent the amount of
Services that You have pre-purchased for use during the term of this Schedule and applicable fees.
a. Fee Summary
USD
Total
Price
$37,000
$37,000
b. Software Assurance Benefits
You may elect to convert Your Software Assurance 24x7 Problem Resolution Support Incidents (SA PRS
Incidents) to Premier Problem Resolution Support (PPRS) hours or incidents for use consistent with Your
Premier service plan at the time of transfer. This conversion is based on a local rate calculation that will be
provided by your Services Resource. You may be required to purchase additional Support Account
Management hours before converting SA PRS incidents/hours. All SA PRS Incidents You transfer are subject to
this Services Description
When purchasing Problem Resolution Support, we will require a corresponding quantity of Support Account
Management to facilitate delivery of your Problem Resolution Support. If you purchase additional Problem
Resolution Support, Support Assistance, or if you convert Software Assurance hours to Problem Resolution
Support hours or incidents, you may be required to purchase additional Support Account Management
c. Services by Support Location
Country: United States
PREMIER FOUNDATION 0 PACKAGE
Support Account Management Included
Hours for Workshops and Events*, Support Assistance**, Problem Resolution
o Up to 10 hours for Support Assistance
o Up to 30 hours for Problem Resolution
One Open Enrollment Workshop Included
One Health Check Included
Unlimited User Access to Premier Online Website Included
Premier6.4ServicesDescription(NorthAmerica)(US)(English)(April 2010)Page 8 of 9
* All registration requirements for Workshops and Events must be completed by You no later than 60 days prior to the
expiration date of this Fee and Named Contacts Schedule(s).
"Daily rates will apply to onsite Chalk Talks, Health Checks, and any custom onsite Support Assistance engagements.
These daily rates include all travel and living expenses. Support Assistance hours will be deducted to cover the
applicable daily rate. Your Services Resource can provide you with the daily rates applicable to the Services requested.
Daily rates do not apply to custom onsite Support Assistance engagements that are less than 4 hours in length with
roundtrip travel time of 1 hour or less.
2. MICROSOFT CONTACT
Microsoft Contact: Contact for questions and notices about this Schedule and the Services Description:
Microsoft Contact Name: Margaret Gardiner
Address:
Microsoft Corporation
(Attn: Margaret Gardiner)
Phone: (503) 477-5650
Email: margardi@microsoft.com
Facsimile: (425)708-0417
3. CUSTOMER NAMED CONTACTS
a. Premier Customer Named Contacts
CSM Name: Bill Baer
Address:
1 635 Faraday Av
Carlsbad. CA 92008
Phone: ( 760 ) 602-2451
Email: bill.baer@carlsbadca.gov
Facsimile: ( 760 ) 602-8555
Named Contact Name: Bob Fries
Address:
1635 Faraday Av
Carlsbad. CA 92008
Phone: ( 760 ) 602-2789
Email: bob.fries@carlsbadca.gov
Facsimile: ( 760 ) 602-8555
Named Contact Name:
Address:
Phone: ( )
Email:
Facsimile: ( )
Named Contact Name:
Address:
Phone: ( )
Email:
Facsimile: ( )
Premiere.4ServicesDescription(NorthAmerica)(US)(English)(April 2010)Page 9 of 9