HomeMy WebLinkAbout2012-03-13; City Council; 20826; MICROSOFT SUPPORT AGREEMENT CLOUD VANTAGE SERVICESCITY OF CARLSBAD - AGENDA BILL
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3/13/12
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APPROVING AGREEMENT WITH
MICROSOFT PREMIER SUPPORT FOR
CLOUD VANTAGE SERVICES
DEPT.DIREi
CITY ATTY
CITY MGR.
RECOMMENDED ACTION:
Adopt Resolution No. 2012-051 approving the agreement with Microsoft Premier Support for
their Cloud Vantage Services.
ITEM EXPLANATION:
To ensure that the city's email, collaboration, instant messaging and conference applications
remain up to date and working as effective and efficientiy as possible, the Infomiation
Technology Department is migrating to Office 365. The city currently uses Microsoft's hosted
Business Productivity Online Services (BROS) for these services. The proposed migration to
OfRce 365 keeps the city cun-ent with Microsoft's recommended release and support schedule
as well as provides city staff with new features and functionality. To assist customers with their
transition from BROS to Office 365, Microsoft offers a migration service program - Cloud
Vantage Services. Microsoft is donating Cloud Vantage Services valued at $47,942 to assist in
the city's migration from BROS to Office 365. The donated Cloud Vantage Services are
covered in the Microsoft Premier Support agreement.
FISCAL IMPACT:
The value of the donation is $47,942. Accepting the donation has no financialjmpact on the
City. There will be no cost to the City for Microsoft's migration services to the latest Office 365
platfonn.
ENVIRONMENTAL IMPACT:
Pursuant to Public Resources Code section 21065, this action does not constitute a "project"
within the meaning of CEQA in that it has no potential to cause either a direct physical
change in the environment, or a reasonably foreseeable indirect physical change in the
environment, and therefore does not require environmental review.
EXHIBITS:
1. Resolution No. 2012-051 authorizing acceptance of Microsoft Premier Support
agreement.
2. Microsoft Premier Support agreement
DEPARTMENT CONTACT: Bill Baer 760-602-2451 bilI.baer@).carlsbadca.aov
FOR CITY CLERKS USE ONLY.
COUNCIL ACTION: APPROVED CONTINUED TO DATE SPECIFIC •
DENIED CONTINUED TO DATE UNKNOWN •
WITHDRAWN • RETURNED TO STAFF •
AMENDED • COUNCIL RECEIVED THE •
REPORT/PRESENTATION
OTHER-SEE MINUTES •
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1 RESOLUTION NO. 2012-051
2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CARLSBAD, CALIFORNIA, APPROVING THE
^ AGREEMENT WITH MICROSOFT PREMIER SUPPORT
4 FOR CLOUD VANTAGE SERVICES.
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WHEREAS, the Information Technology department is currently using Microsoft
Business Productivity Online Services (BROS) for email, collaboration, instant
messaging and video conferencing; and
WHEREAS, Microsoft has a new service offering (Office365) that includes new
20 features and functionality; and
11 WHEREAS, the Information Technology department has an agreement with
12 Microsoft Premier Support to migrate BROS to their latest hosted service offering,
13 Office365; and
WHEREAS, Microsoft has special program funding to offset $47,942 to the City
for this project; and
WHEREAS, accepting this agreement is in the financial interest of the City;
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of
Carisbad, Califomia, as follows that:
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20 1 • The above recitations are true and correct
21 2. The City Council does hereby accept the donation of services valued at
22 $47,942 for the migration services stated in agreement.
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1 PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council
2 of the City of Carisbad on the 13^^ day of March, 2012, by the following vote to wit:
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AYES: Council Members Hall, Kulchin, Blackburn, Douglas and Packard.
NOES: None.
ABSENT: None.
.ORRAINE M. WOOD, City Clerk
(SEAL)
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Microsoft Premier Support Services Description Exiiibit:
Cloud Vantage Services - Starter Pack for Enterprise Transitions
(For Microsoft Intemal Purposes Only)
Support/Services Description
Number
This Exhibit is made pursuant to the Microsoft Premier Support Services Description identified above (the
"Services Description"). The terms of the Services Description are incorporated herein by this
reference. Any terms not otherwise defined herein will assume that the meanings set forth in the
Services Description are applicable. In the event of a conflict between this Exhibit and the Services
Description, this Exhibit will control.
By signing below, the parties acltnowiedge and agree to be bound to the terms of the Services Description and this
Exhibit.
Name of Customer (please print)
City of Carlsbad
Name (please,print)
Signature
Name of person signing (please prfnt)
Matt Hall
Name of person signing (please print)
Date
March 13, 2012
Date
Effective Date
This Exhibit is effective on 2-15-2012 and will expire on 8-15-2012 (the "Term").
1. OVERVIEW. In addition to the Services available as described in Your Services Description, You may also
request the Cloud Vantage Services listed in Section 2 for the following Microsoft Online Services (the "Online
Servlce(s)"):
• Microsoft Office 365
2. CLOUD VANTAGE SERVICES.
This Exhibit describes the services available to You as a customer of Cloud Vantage Services through the Cloud
Vantage - Starter Pack for Enterprise Transitions (the "Starter Pack"). Any timelines, dates, or delivery schedules
provided here, within the temn of this Exhibit agreement, are estimates only and subject to change.
2.1. Services Areas Within Scope.
2.1.1 Cloud Delivery Management. Cloud Delivery Management is intended to enhance Your transition to the
Online Services, including transformation, service implementation, and operations (collectively, "Your Online Services
Initiative"). We will assign Cloud Delivery Executive (CDE), on either a pooled or designated basis, who will serve as
Your main point of contact for delivery of the Starter Pack and for the overall performance of the Online Services.
The CDE also conveys Your feedback regarding the Online Services to other Microsoft groups.
In addition to the Activities described below. Your CDE will play a key role guiding Your Online Sen^ices Initiative.
The purpose of the CDE role is to provide advisory input on the use of Microsoft methodologies, practices, and
resources related to the Online Services, as defined in Section 3. Approach below.
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2.1.2. Cloud Vantage Services Activities ("Activities"). The Activities that You may request as outputs of the
Cloud Delivery Management fall into one of four general groups depending on the package purchased and are
generally described below:
Core: A limited set of services to help orchestrate Your IT organization's efforts and to provide You with the
essentials needed to implement recommended practices in Your planning, operational support, and issue
management forthe Online Services.
Cloud Optimization Services: A limited set of services to help You prepare your organization's core
operating groups and processes to adopt and adapt to the Online Services environment and develop Your
organization's ability to support and embrace the Online Services, such as preparing help desk staff and
end-user readiness planning.
Cloud Operations Optimization: A limited set of services to help You prepare your organization's core
operating groups and processes to adopt and adapt to the Online Services environment, such as preparing
help desk staff, system administrators, and change and configuration management processes.
Proactive Organizational Readiness: A limited set of services to help develop Your organization's ability to
support and embrace the Online Services, including organizational change management and guidance, end-
user readiness planning, and value realization processes.
With the Starter Pack, these activities are limited. Additionally, some Cloud Vantage Services Activities require that a
customized scope definition be agreed on between the CDE and Your designated Project Manager. The Activities
may be delivered by the CDE or by another Microsoft resource. The available Activities may vary depending on Your
location.
2.2. Services Areas Out of Scope.
Any services area that is not explicitly listed as "within scope" is out of scope for this engagement. The services
areas that are out of scope for this engagement include, but are not limited to, the following:
• Product Deployment Services.
• Infrastructure Remediation.
• Other Microsoft services providing integration with and/or extension of customer applications.
• Support Account Management ("SAM") activities
• Problem Resolution Support
3. APPROACH.
The Approach described below applies to each Cloud Vantage Services engagement.
Cloud Delivery Executive Assignment
Upon execution of this Exhibit, Microsoft will assign a pooled or designated Cloud Delivery Executive (CDE).
Services Delivery Planning
During the initial month of Cloud Vantage Services support, the CDE will engage with Your organization to assess
your environment and will develop a Service Delivery Plan to be agreed on by the CDE and the Customer Project
Manager. The Service Delivery Plan identifies the specific Activities You will consume from each group, based on the
Starter Pack offering and the date Microsoft will target to deliver those services, subject to availability of resources.
4. YOUR RESPONSIBILITIES.
This section sets forth Your performance obligations under this Exhibit. Our perfonnance is predicated upon You
fulfilling the following responsibilities, in addition to those set forth in the Services Description. Failure to comply with
the following responsibilities may result in delays of Your Cloud Vantage Services.
a. Your involvement in all aspects of the services.
b. Your ability to provide accurate and complete infomiation to the CDE or other Microsoft resources, as
needed.
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c. Your timely and effective completion of the responsibilities, as identified herein.
d. The accuracy and completeness of the Prerequisites and Assumptions, identified below.
e. Timely decisions and approvals by your management.
f. Designation of a Customer Project Manager that will be involved in all aspects of the engagement
(including providing support to create the Service Delivery Plan); will provide accurate and complete
information to the CDE or other Microsoft resources engaged in the Cloud Vantage Service delivery, as
needed; and will ensure timely and effective completion ofthe customer's responsibilities.
g. You maintain a Program Management Office (PMO), or similar functional resource, staffed by one or
more persons with appropriate skills and sufficient time dedicated to support Your Online Services
Initiative.
6. PREREQUISITES AND ASSUMPTIONS, in addition to those prerequisites and assumptions outlined in Your
Services Description, Our delivery of Cloud Vantage Services, as outlined in this Exhibit, is based on the following
Prerequisites and Assumptions:
a. Your right to request activities described in this Exhibit is subject to Your compliance with the terms and
conditions specified in the Services Description and in this Exhibit.
b. Support Account Management (SAM) will not be provided under this Exhibit. You may be required to
purchase additional SAM services.
c. Timely availability of your designated representatives to perform their roles on the project team(s)
responsible for executing your selected Cloud Vantage Services is required.
d. All infomnation that is required for adequately envisioning and assessing needs for future solution must
be available.
e. Product licenses (Microsoft or non-Microsoft) will not be provided under this Exhibit. You are
responsible for acquiring all necessary product licenses required as a result of services selected
through this Exhibit.
f. In performing Our services as specified under this Exhibit, we will rely on any instructions,
authorizations, approvals, or other infomnation provided to us by Your designated Project Manager or by
personnel duly designated by Your Project Manager.
7. FEES. Fees associated with this Exhibit will be specified in Your FNCS.
Microsoft Premier Support Sen/ices Description Schedule:
Fee and Named Contacts
Name of Customer: (Microsoft Affiliate to complete)
Premier Support Services Description Number 001372463
City of Carlsbad (Microsoft Affiliate to complete)
Schedule Number
This Schedule is made pursuant to the Microsoft Premier Support Services Description identified above (the
"Services Description"). The temns of the Services Description and applicable Exhibits are incorporated herein by
PremierBPOSTransitionCloudVantageExhibit v1 (NA)(US)(English)(Dec.2011)
this reference and by accepting Our performance of Services under this Schedule You agree to be bound by these
terms. Any terms not otherwise defined herein will assume the meanings set forth in the Agreement and the Services
Description.
This Schedule will commence on 2/15/2012 (the "Commencement Date") and will expire on 8/15/2012 (the "Expiration
Date").
1. PREMIER SUPPORT SERVICES AND FEES. The quantities listed in the table below represent the amount of
Services that You have pre-purchased for use during the temn of this Schedule and applicable fees.
a. Fee Summary
Services Summary
Country: United States
TOTAL
Price (US$)
Cloud Vantage Services - Starter Pack for Enterprise
Transitions $47,942
Less Microsoft Investment ($30,000)
Less CVS Program Funding ($17,942)
b. Services by Support Location
• Cloud Vantage Services - Starter Pack for Enterprise Transitions
2. MICROSOFT CONTACT
Microsoft Contact: Contact for questions and notices about this Schedule and the Services Description:
Microsoft Contact Name: Margaret Gardiner
Address:
One Microsoft Way, Redmond, WA 98052
Phone: 503-477-5650
Email: marqardi(8)microsoft.com
Facsimile: 425-708-0417
3. CUSTOMER NAMED CONTACTS
Premier Customer Named Contacts: Any subsequent changes tb the Named Contacts should be submitted to
the Services Resource by the CSM.
Existing contacts will be carried over.
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