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Home My WebLink About2015-11-17; City Council; 22144; Request to Replace WAN Systems with Managed WAN Services�F CAR. - CITY OF CARLSBAD - AGENDA BILL 0 C�GIFCRN�� AB# 22,144 REQUEST FOR APPROVAL TO DEPT. DIRECTOR MTG. 11/17/15 REPLACE EXISTING WAN SYSTEMS CITY ATTY. DEPT. ASD-IT WITH MANAGED WAN SERVICES, AND CITY MGR. � TO APPROPRIATE $53,447 RECOMMENDED ACTION: Adopt Resolution No. 2015-287 authorizing Information Technology (IT) to order Managed Wide Area Network (WAN) Services to replace existing city WAN services and systems, and to appropriate $53,447. ITEM EXPLANATION: Carlsbad currently maintains a WAN infrastructure consisting of communications circuits, routers, and security systems such as firewalls and "proxy" web security devices. Overall, this WAN infrastructure connects city staff to both the operational applications at the Faraday Center that run the city and the internet for e-mail, web access, etc. The WAN infrastructure components relate to security and include firewalls and proxy devices, which protect the city's systems and staff from malicious or nefarious activity. WAN infrastructure is critical for virtually all IT and related operations citywide (other than the Police Department, which maintains separate infrastructure). Much of this infrastructure has become aged and difficult to maintain and support. Failure rates have been increasing and replacement parts for repairs are increasingly expensive and difficult to find, and a majority of the assets have been fully depreciated for some time. Also, many of the communication circuits in the city's current WAN system are based on technologies that are no longer supported by the existing service provider (AT&T). This agenda bill is focused on setting and executing a strategy to move all WAN systems to Managed WAN services. This will result in the following significant benefits to the entire city: 1. Replacement of all the city's aged WAN hardware with components provided, maintained, and managed by the managed WAN provider, thereby significantly increasing reliability and redundancy without increasing IT support resources; 2. Replacement of all current communication circuits with fully supported WAN mesh connections, thereby improving reliability and performance, and eliminate the single point of failure potential through the Faraday server room; 3. Improvement of the city's recoverability and continuity capability during a local or regional disaster by moving connectivity and security systems to managed WAN service provider facility, as well as proactively connecting each city location to a redundant WAN connectivity system in a separate hosting facility. DEPARTMENT CONTACT: Nicholas J. Lourian, 858-900-5928; nicholas.lourian@carlsbadca.gov FOR CITY CLERKS USE ONLY. COUNCIL ACTION: APPROVED CONTINUED TO DATE SPECIFIC ❑ DENIED CONTINUED TO DATE UNKNOWN ❑ WITHDRAWN ❑ RETURNED TO STAFF ❑ AMENDED ❑ COUNCIL RECEIVED THE ❑ REPORT/PRESENTATION OTHER - SEE MINUTES 0 Page 2 There is no separate contract for these services, as they will be procured via orders placed with the city's existing, well -established WAN connectivity service provider (AT&T) on a month -to -month basis under an existing "CALNET3" governmental contract. The pricing for these managed WAN services is based on a three-year commitment to AT&T, hence the three-year analysis presented below. The CALNET3 contract is a standard, state-wide communications service purchase contract vehicle that was competitively bid. All of the city's existing communication and connectivity services from AT&T are already being procured via this CALNET3 statewide contract. FISCAL IMPACT: There are replacement funds collected in the amount of $212,000 for the assets that will not be replaced. These funds are available to be used towards the cost of this new service. Moving to a services -based WAN will result in a reduction in depreciation and eliminate the need to accumulate replacement funds for city owned WAN assets. This service is scheduled to begin in March of 2016. Thus, the costs for year 1 are for 4 months. The table below shows the annual net cost to the city over the next three years. An appropriation increase in the Information Technology budget is being requested for the first year increase in costs of $53,447. The future appropriations needed will be included in the Information Technology budget. THREE YEAR FISCAL ANALYSIS Managed WAN Cost Projections Monthly Year 1 Year 2 Year 3 Three -Year Total Managed circuits with routers $ 26,169 $ 104,676 $ 314,028 $ 314,028 $ 732,732 Network -based firewall services $ 3,201 $ 12,804 $ 38,412 $ 38,412 $ 89,628 Network -based bluecoat web proxy $ 990 $ 3,960 $ 11,880 $ 11,880 $ 27,720 Active intrusion detection /prevention $ 666 $ 2,664 $ 7,992 $ 7,992 $ 18,648 Total Managed WAN Cost Projection $ 31,026 $ 124,104 $ 372,312 $ 372,312 $ 868,728 Annual Cost Bluecoat maintenance contract $ (7,990) $ (7,990) $ (15,980) Cisco equipment maintenance contract $ (29,780) $ (29,780) $ (59,560) Cancellation of existing circuits $ (17,664) $ (70,657) $ (211,970) $ (211,970) $ (494,598) Total Savings $ (17,664) $ (70,657) $ (249,740) $ (249,740) $ (570,138) Net Increase/(Decrease) $ 13,362 $ 53,447 $ 122,572 $ 122,572 $ 298,590 Page 3 ENVIRONMENTAL IMPACT: Pursuant to Public Resources Code section 21065, this action does not constitute a "project" within the meaning of CEQA in that it has no potential to cause either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment, and therefore does not require environmental review. EXHIBITS: 1. Resolution No. 2015-287 requesting City Council approval to replace the existing city WAN systems with Managed WAN Services, and appropriation of $53,447. 2. AT&T VPN and Network Based Firewall Proposal, City of Carlsbad. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 RESOLUTION NO. 2015-287 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARLSBAD, CALIFORNIA, APPROVING THE REPLACEMENT OF EXISTING WAN SYSTEMS WITH MANAGED WAN SERVICES, AND APPROPRIATING $53,447 WHEREAS, the City's existing Wide Area Network ("WAN") infrastructure consists of outdated, end -of -life technologies and is in need of replacement; and WHEREAS, many of the City's existing WAN connections with AT&T are based on older and no longer supported technologies; and WHEREAS, AT&T has been the City's primary WAN connectivity service provider for over five (5) years, providing all current and proposed services under the "CALNET3" competitively - bid governmental contract; and NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad, California, as follows that: 1. The above recitations are true and correct. 2. The City Council of the City of Carlsbad authorizes the Information Technology Department to replace the existing WAN systems and connectivity with Managed WAN Services from AT&T under the "CALNET3" competitively -bid governmental contract, in amount not to exceed $124,104 for the first year. 3. The Administrative Services Director is authorized to increase the budget appropriation in the Information Technology budget in the amount of $53,447 from the Information Technology fund balance. 4. The Mayor of the City of Carlsbad is authorized to execute the order with AT&T for Managed WAN Services on behalf of the City of Carlsbad. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 PASSED, APPROVED AND ADOPTED at a Regular Meeting of the City Council of the City of Carlsbad on the 17th day of November 2015, by the following vote to wit: AYES: Council Members Hall, Blackburn, Packard, Wood, Schumacher NOES: None. ABSENT: None. �"dt' I I - MATT HALL, Mayor ATTEST: BARBARA ENGLESON�Zty Clerk (SEAL) ��"�lrri�►�t��` AT&T VPN and Network Based Firewall Proposal City of Carlsbad September 25, 2015 AT&T VPN and NBF - City of Carlsbad CITY OF CARLSBAD AT&T VPN and Network Based Firewall Proposal Background and Purpose The City of Carlsbad has requested design/pricing and contract vehicle for AT&T VPN and Network Based Firewall (NBF) as part of an overall technology and telecommunications infrastructure upgrade. Contract Documents The City of Carlsbad and AT&T will utilize the fully executed CALNET 3 Statewide Contract A (SWC-A, C3-A-12-10-TS-01) between the State of California and AT&T ("CALNET 3 ") for the following services: AWN and Network Based Firewall (NBF). A copy of CALNET 3, including the required Authorization to Order under State Contract, is available online through the Office of Technology Services, Statewide Telecommunications and Network Division ("OTech/STND") at hllp://marketing.dts.ca.gov/default/calnet3 or will be provided upon request by AT&T Process For AWN components, the City of Carlsbad has on file the CALNET 3 Authorization to Order (ATO) with both AT&T and the State of California. See Appendix B. Only a letter of authorization via email from the City of Carlsbad would be needed to authorize AT&T to execute on this proposal package. CALNET 3 Location CALAWT 3 Feature Name Contractor Monthly Recurring Product Cliarge/item per unit Identifier MPLS port, access and router Ethernet on -net 1635 Faraday Avenue Transport service at minimum line rate of 200 Mbps AE121 3,480.19 MPLS port, access and router Ethemet on -net 1775 Dove Lane Transport service at minimum line rate of 100 Mbps AE119 2,301.13 MPLS port, access and router Ethernet on -net 1200 Carlsbad Village Drive Transport service at minimum line rate of 100 Mbps AE119 2,301.13 MPLS port, access and router Ethernet on -net 5950 El Camino Real Transport service at minimum line rate of 100 Mbps AE119 2,301.13 MPLS port, access and router Ethernet on -net 6565 Alicante Road Transport service at minimum Iine rate of 50 Mbps AE114 1,525.56 MPLS port, access and router Ethernet on -net 2560 Orion Way Transport service at minimum line rate of 50 Mbps AE114 1,525.56 MPLS port, access and router Ethernet on -net 405 Oak Avenue Transport service at minimum line rate of 50 Mbps AE114 1,525.56 September 25, 2015 Page 1 aW r 4C7FpFc' \ AT&T VPN and NBF - City of Carlsbad MPLS port, access and router Ethernet on -net 3368 Eureka Place Transport service at minimum line rate of50 Mbps AE114 1,525.56 MPLS port, access and router Ethernet on -net 799 Pine Avenue Transport service at minimum line rate of 50 Mbps AE114 1,525.56 MPLS port, access and router Ethernet on -net 3096 Harding Street Transport service at minimum line rate of 50 Mbps AE114 1,525.56 MPLS port, access and router Ethernet on -net 1275 Carlsbad Village Drive Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 1906 Arenal Road Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 6886 Batiquitos Drive Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 7201 Rancho Santa Fe Road Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 3401 Monroe Street Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 6200 Flying LC Lane Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 2997 Glasgow Drive Transport service at minimum line rate of 10 Mbps AE110 828.95 MPLS port, access and router Ethernet on -net 3420 Camino De Los Coches Transport service at minimum line rate of 10 Mbps AE110 828.95 26,168.54 Process, continued: For the Network Based Firewall (NBFW) AT&T submitted a request for reduced pricing to the State of California and has included an "Individual Price Reduction" attachment. In order to proceed with the ordering and installation of the Network Based Firewall, the City of Carlsbad and AT&T need to execute the IPR Amendment document which provides a discounted rate for the NBFW Bandwidth as noted below. Contractor's Current Contract Proposed Current Proposed Feature Name Product Price/NRC IPRPrice/NRC Contract IPR Identifier Price/MRC Price/MRC NBFW Bandwidth 100M NF036 0.00 0.00 $7,892.50 $2,355.45 The state has pre -approved the pricing reduction for the City of Carlsbad and has provided the 1PR for execution. See Appendix A. To proceed, the City of Carlsbad will need to execute the IPR document and return to AT&T for countersignature. The document will be forwarded to the State for fmal approval. September 25, 2015 Page 2 J; aW AT&T VPN and NBF - City of Carlsbad Process, continued: The additional components of the NBFW solution listed below, including Bluecoat content filtering, are also CALNET 3 contract via the Authorization to Order already on file with the City of Carlsbad and the State of California. These services are executable with a letter of authorization from the client. Feature Name CALNET 3 Product Identifier CALNET 3 Subcategory MRR Web Security and Filtering Service WSSBND 72.3.2 1500 seats @.66 per seat = $990 Active IDS/IPS-Advanced NF005 1.2.2.8.1 666.25 Medium Complexity NF002 1.2.2.8.1 845.63 September 25, 2015 Page 3 aw AT&T VPN and NBF - City of Carlsbad Appendix A: ATTACHMENT 11 TO CALNET 3 STATEWIDE CONTRACT QFB STPD 12-001-A, C3-A-12-10-TS-01), Subcategory �1.2.2.8.1b INDIVIDUAL PRICE REDUCTION NOTIFICATION The State of California ("State") and AT&T Corp ("AT&T" or "Contractor", CALNET 3 Statewide Contract IFB STPD 12-001-A, C3-A-12-10-TS-01) have entered into CALNET 3 Statewide Contract (IFB STPD 12-001-A, C3-A-12-10-TS-01) ("Contract") for (MPLS Port Transport Speeds 1.2.2.8.1) dated November 15, 2013. All terms and conditions (including Definitions) set forth in the Contract are incorporated herein by reference. This Individual Price Reduction Notification (IPRN) document provides notice to the Office of Technology Services, Statewide Telecommunications and Network Division ("OTech/STND") of the Service(s), location(s) and Individual Price Reduction (IPR) Service rate(s) offered by Contractor for the listed Agency as specified below. The IPR Service rate(s) specified below shall become effective upon approval of this IPRN by OTech/STND, unless otherwise noted in this IPRN document, subject to the conditions provided in the Contract (see IFB Section A.7 Individual Pricing Reductions (IPR) and Statement of Work, Appendix C Special Terms and Conditions — Telecommunications, Section N of the referenced Contract) and herein below: [_City of Carlsbad 1("Agency") desires to purchase and the Contractor agrees to provide the following Service(s) available pursuant to Subcategory 1.2.2.8.1 MPLS Port Transport Speeds at the location(s) and reduced rate(s) set forth below: Description of Contract Service(s): 11.2.2.8.1 MPLS Port Transport Speeds, IPR Service rate(s): 11.2.2.8.1 MPLS Port Transport Speed Feature Name Contractor's Current Proposed Current Proposed Product Contract IPR Contract IPR Identifier Price/NRC Price/NRC Price/MRC* Price/MRC* FW Bandwidth I OOM NF036 0.00 10.00 1 $7,892.50 $2,355.45 September 25, 2015 Page 4 at&t AT&T VPN and NBF - City of Carlsbad *Monthly recurring rates include administrative fee. Location(s) (service address(es)) where reduced rate(s) apply: 1635 Faraday Ave Carlsbad CA 92008 1775 Dove Lane Carlsbad CA 92011 1200 Carlsbad Village Carlsbad CA 92008 5950 El Camino Real Carlsbad CA 92008 6565 Alicante Rd Carlsbad CA 92009 2560 Orion Carlsbad CA 92010 405 Oak Ave Carlsbad CA 92008 3368 Eureka Place Carlsbad CA 92008 799 Pine Ave Carlsbad CA 92008 3096 Harding ST Carlsbad CA 92008 1275 Carlsbad Village Carlsbad CA 92008 1906 Arenal Rd Carlsbad CA 92009 6886 Batiquitos Drive Carlsbad CA 92011 7201 Rancho Santa Fe Road Carlsbad CA 92009 3401 Monroe ST Carlsbad CA 92008 6200 Flying Leo Carrillo Lane Carlsbad CA 92009 2997 Glasgow Drive Carlsbad CA 92010 3420 Camino De Los Coches Carlsbad CA 92009 Requested effective date of rate reduction(s): Upon installation of service Expiration date: 16/30/2018 1 Termination liability: �As set forth below under "Duration IPW' Use additional pages as necessary and attach to the IPRN document. September 25, 2015 Page 5 aw µme:-_; AT&T VPN and NBF - City of Carlsbad Appendix B ATTACHMENT 4 — AUTHORIZATION TO ORDER (ATO) Page 1 of 5 AUTHORIZATION TO ORDER UNDERSTATE CONTRACT AT&T and the State of California ("State") have entered into a Contract for CALNET 3 Statewide Contract B (SWC-B), C3-B-12-10-TS-01, for the following Category/Subcategories and terms. The State may, at its sole option, elect to extend the Contract tern for up to the number of additional periods of one (1) year each as indicated below. 1 year Optional Category/Subcategory Contract Award Contract End Extensions 2 Network Based Web March 26, 2014 June 30, 2018 2 Conferencing 3 Metropolitan Area Network March 26, 2014 June 30, 2018 2 (MAN) Ethernet 4.2 SON ET — Point -to -Point March 26, 2014 June 30, 2018 2 Connectivity 5 Managed Internet Services March 26, 2014 June 30, 2018 2 6.1 Hosted IVRIACD Services March 26, 2014 June 30, 2018 2 7 Network Based Managed March 26, 2014 June 30, 2018 2 Security Pursuant to the Contract, which is incorporated herein by reference, any public agency, as defined in Government Code section 11541, is allowed to order services and products ("Services' solely as set forth in the Contract. A non -State public Entity (herein "Non -State Entity") shall also be required to complete and submit this Authorization to Order (ATO) Under State Contract prior to ordering Services. A description of the Service(s), applicable rates and charges and the specific terms and conditions under which the Service(s) will be provided to a Non -State Entity are fully set forth in the Contract. Access to the Contract is available at http://marketing.dts.ca.gov/calnet3/. City of Carlsbad ("Non -State Entity") desires to order Service(s), and Contractor agrees to provide such Service(s), as identified in the State of California, Telecommunications Service Request (Form, 26), pursuant to the terms and conditions and rates contained in the Contract. E-Rate Customers Only complete if applying for E-Rate funding: intends to seek Universal Service Funding (E-Rate) for eligible services provided under this ATO. The Service(s) ordered under this ATO shall commence on ("Service Date"), Upon the Service Date, this ATO supersedes and replaces any applicable serving arrangements between Contractor and Non -State Agency for the Service(s) being ordered under this ATO. September 25, 2015 Page 6 �,,T~ a t & t AT&T VPN and NBF - City of Carlsbad ATTACHMENT 4 — AUTHORIZATION TO ORDER (ATO) Page 2 of 5 This ATO shall become effective upon execution by Non -State Entity, Contractor, and the Office of Technology Services, Statewide Telecommunications and Network Division (OTech/STND). No Service(s) shall be ordered by Non -State Entity or provided by Contractor until this ATO has been executed by both parties and approved by OTech/STND. By executing this ATO, Non -State Entity agrees to subscribe to the selected services, and Contractor agrees to provide selected services, in accordance with the terms and conditions of this ATO and the Contract. Upon execution of this ATO by Non -State Entity and Contractor, Contractor shall deliver this ATO to OTech/STND for review and approval. The State may, at its sole discretion, revoke any applicable previously approved ATO. The OTech/STND will provide Contract management and oversight, and upon request by the Non -State Entity or Contractor, will advocate resolving any Contract service issues. The ATO, and any resulting Form 20, is a Contract between the Non -State Entity and the Contractor. The State will not represent the Non -State Entity in resolution of litigated disputes between the parties. Non -State Entity may terminate this ATO, for specific Service(s) or in total, prior to termination of the Contract, by providing the Contractor with thirty (30) calendar days' of written notice of cancellation_ This ATO shall not exceed the term of the CALNET 3 Contract. Non -State Entity, upon execution of this ATO, certifies that Non -State Entity understands that Contractor and the State may, from time to time and without Non -State Entity's consent, amend the terms and conditions of the Contract thereby affecting the terms of service Non -State Entity receives from Contractor. Non -.State Entity, upon execution of this ATO, certifies that it has reviewed the terms and conditions, including the rates and charges, of the Contract. Non -State Entity, upon execution of this ATO, certifies the Non -State Entity understands that billing invoices for Service(s) subscribed to under the Contract are subject to review and/or audit by the State, pursuant to provisions of the Contract. All Service(s) ordered under this ATO will be submitted using the Form 20, signed by the Non - State Entity's authorized signatory. Any additions or deletions to Service(s) shall likewise be accomplished by submission of a Form 20, noting changes. The Non -State Entity understands that Form 20s are subject to review by the CALNET 3 CMO to ensure contract compliance. Non -State Entity, upon execution of this ATO, certifies the Non -State Entity understands that the Contractor shall provide CALNET 3 CMO all data, reports, and access to trouble tickets for Service(s) subscribed to under the Contract, pursuant to provisions of the Contract. Non -State Entity may, by placing Service orders issued by its duly authorized representative with Contractor, order any of the Service(s) listed in the Contract and selected below. Contractor shall bill Non -State Entity, and Non -State Entity shall pay Contractor according to the terms and conditions and rates set forth in the Contract for such Service(s). September 25, 2015 Page 7 aw O� C.tR�s � s r''<IFORa� AT&T VPN and NBF - City of Carlsbad ATTACHMENT 4 — AUTHORIZATION TO ORDER (ATO) Page 3 of 5 Whenever any notice or demand is given under this Contract to Contractor or Non -State Entity, the notice shall be in writing and addressed to the following: Non -State Entity: City of Carlsbad 1635 Faraday Ave Carlsbad, CA 92008 Attn: (Operations Manager) 760-602-2789 randy.lagman@carisbadca.gov Contractor: AT&T 2700 Watt Avenue, Room 1213 Sacramento, CA 95821 Attn: Contract Program Manager Notices delivered by overnight courier service shall be deemed delivered on the day following mailing. Notices mailed by U.S. Mail, postage prepaid, registered or certified with return receipt requested, shall be deemed delivered five (5) State business days after mailing. Notices delivered by any other method shall be deemed given upon receipt. IN WITNESS WHEREOF, the parties hereto have caused this ATO to be executed on the date shown below by their respective duly authorized representatives: NON -STATE ENTITY CONTRACTOR Bw By: Authorized Sig -Printe'l Name _ Title of Person Signing Printed Name and Matt Hall, Mayor _� Date 6ian d: ' Date Signed: December 17, 2015 Approved By: State of California Department of Technology, Statewide Telecommunications and Network Division By: Authorized Signature Printed Name and Title of Person Date September 25, 2015 Page 8 Signing at&t AT&T VPN and NBF - City of Carlsbad ATTACHMENT 4 — AUTHORIZATION TO ORDER (ATO) City of Carlsbad Select services for Page 4 of 5 AT&T C3-B-12-10-TS-01 Network Based Web Conferencing Selected Services Category 2 Custom r Initials ® Web Conferencing Metropolitan Area Network (MAN) Ethernet Selected Services Category 3 Cus_tome Initials ® Metropolitan Area Ethernet (MAE) Services _ _ ® Extended Demarcation Wiring Services ® Services Related Hourly Support SONET— Point -to -Point Connectivity Selected Services Subcategory 4.2 0—inmer initials ® SONET Point -to -Point Services (SPPS) ® Extended Demarcation Wiring Services ® Services Related Hourly Support Selected Services Managed Internet Services Category b Customer nitiais ® Internet Flat Rate (InFRa) Service ® Internet Flat Rate with Managed Router (InFRaM) Service ® Internet Sustained Bandwidth Ethernet Transport (InSBET) Service Internet Sustained Bandwidth Ethernet Port (InSBEP) Service InSBET 100-Base-7X 2 Mbps through 1000-Base-SXILX 1000 Mbps Ethernet Transport (NOT to be provisioned with InSBET 9QG-Base-LSR 10,000 Mbps Ethernet Transport) Internet Sustained Bandwidth Ethernet Port (InSBEP) Service ® InSSET 10G-Base-LSR 10,000 Mbps (to be provisioned with InSSET i0G-Base-LSR 10,000 Mbps Ethernet Transport) Intemet Sustained Bandwidth Ethernet Port with Managed Router (InSBEPM) Service ® InSBET 100-Base-TX 2 Mbps through 1000 Mbps Ethernet Transport (NOT to be provisioned with InSBET 10G Ethemet Transport) Internet Sustained Bandwidth Ethernet Port with Managed ® Router (InSBEPM) Service (to be provisioned withlnSBET 10G Ethernet Transport) ® Extended Demarcation Wiring Services ® Services Related Hourly Support Hosted IVRIACD Services Selected Services Subcategory 6.1 Customer Initials ® Network Based Contact Center (NBCC) General Features ® Network Based Automatic Call Distributor (NBACD) Basic Agent Package ® Network Based Automatic Call Distributor (NBACD) Su ervisor's Packa e ® NBACD System Administrator Software Package ® Network Based Interactive Voice Response (NBIVR) Services September 25, 2015 Page 9 dt&t ATTACHMENT 4 - AUTHORIZATION TO ORDER (ATO) Insert Non -State Entity Name here Select services for AT&T VPN and NBF - City of Carlsbad Page 5 of 5 Network Based Managed Security Category 7 Custom_ a Initials ® Distributed Denial of Services (DDoS) Detection and Mitigation ® Email Monitoring and Scanning Service ® Web Security and Filtering Service ® Security Information and Event Management (SIEM) September 25, 2015 Page 10 w at&t