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HomeMy WebLinkAbout2019-04-23; City Council; ; Connected Carlsbad: An Inclusive Smart Community Roadmap~ CITY COUNCIL ~ Staff Report Meeting Date: To: From: Staff Contact: April 23, 2019 Mayor and City Council Scott Chadwick David Graham, Chief Innovation Officer david.graham@carlsbadca.gov CA Review ~ Subject: Connected Carlsbad: An Inclusive Smart Community Roadmap Recommended Action Receive an informational report regarding Connected Carlsbad and associated community engagement. Executive Summary The terms "smart city" and "smart communities" have grown in prominence over the last decade. These terms can generally be summed up as the use of data and technology to improve decision-making, operations, services and lives. For many years the City of Carlsbad has been deploying technology and using data in ways that demonstrate it is on the "smart community" path. Given what has been accomplished to date and the need to be strategic going forward, a connected community roadmap and action plan is needed to guide the city while engaging the public. Based upon City Council approved projects, existing city documents, previous IT assessments, and interviews with departments, a preliminary roadmap and a collection of initiatives ideas is being presented. Similar efforts in other cities have focused on the opportunities that the st_rategic use of technology provipes. Our effort aims to take a human-centered focus that is inclusive in its development. Based upon feedback from the City Council, staff will initiate a public input process to solicit community feedback and ideas regarding the roadmap and action plan. Based upon that information, the final Connected Carlsbad: An Inclusive Smart Community Roadmap and an associated action plan will be presented to the City Council for consideration later this year. Discussion The City has a track record of using data and technology to improve decision-making and the lives of residents. Demand from the public for greater connectivity, more convenience, and more robust information is rising and the City is strategically adapting to meet those demands. As the needs of residents, organizations and businesses rise so does the complexity of providing April 23, 2019 Item #6 Page 1 of 10 services to the community. New technology brings with it new challenges around integration, change management, legacy system replacement, data management and public policy. A roadmap and corresponding action plan is warranted to guide the city and the public in the co- creation of a smart community. The City of Carlsbad has been deploying "smart city" technology for many years. One example is the traffic signal network which is wirelessly connected and controlled from a central traffic management center. This system is the largest of its kind in the region. The system is also being upgraded with adaptive controls that will create a dynamic and connected traffic signal system the first of its size and scale in the region. Another example is the city's use of digital tools to foster a vibrant culture of civic engagement. Complementing in-person events, public hearings, interviews, surveys and other outreach methods, the city recently launched a new digital tool for the public budget prioritization effort and Veteran's Park project. An online portal for public records requests went live in 2018 and City Council recently approved a digital legislative correspondence tool to assist in responses to public inquiries. Committed to accessibility and transparency the city continues to expand its public engagement efforts and use new tools to expand the amount and diversity of participation. An example of connected infrastructure that is supporting the use of data analytics is the Advanced Metering Infrastructure network that the Utilities Department operates. It remotely collects water meter data rather than requiring staff to read the meter on-site. This network covers the entire system which is something that few municipal utilities in the state have achieved. The department is using the data to identify anomalies that may lead to higher water bills. They then inform the property owner of the issue which could be the result of higher usage, a leak or other factors. Informing customers of significant deviations from their regular water use led to a savings of nearly 16 million gallons of water and approximately $233,000 over a six-month period from July 2018 to January 2019. There are many other examples of how data and technology is being used by Carlsbad to solve specific problems or enhance services. Developing a roadmap based upon multi-departmental input and informed by community engagement will guide future projects that are strategic, integrated, and impactful. The lack of a roadmap can lead to siloed projects, redundancy and untapped latent potential that could be wasted. Once finalized later this year, Connected Carlsbad: An Inclusive Smart Community Roadmap and its associated Action Plan can be the strategic guide for future projects and initiatives. Recognizing the dynamic nature of technology, the roadmap is intended to provide goals that have longevity. The action plan, that would implement the roadmap, would be annually updated based upon public input and department needs. The preliminary roadmap being presented now has been informed by City Council approved projects, existing city documents, previous IT assessments, a global scan of smart community efforts and approximately 75 2 April 23, 2019 Item #6 Page 2 of 10 interviews with city staff. Based upon that information three approaches with five goals have been developed. They are: • Modernize and Strengthen IT Infrastructure · • Build Capacity for Data-Driven Decision Making • Foster a Vibrant Civic Engagement Culture • Enhance Accessibility and Transparency • Promote Safety and Sustainability through Connectivity These five goals will be complimented in the final roadmap by objectives that guide specific initiatives to advance the overall city goal of being an inclusive smart community. Fiscal Analysis The community engagement and finalization of the roadmap and action plan will be completed using existing staff resources. No additional financial resources are necessary. Next Steps Going forward city staff plans to: • Conduct in-person and on line public engagement regarding the roadmap and potential initiatives. • Return to City Council with data from the public engagement and a final Connected Carlsbad roadmap and action plan. Environmental Evaluation (CEQA) Pursuant to Public Resources Code section 21065, this action does not constitute a "project" within the meaning of CEQA in that it has no potential to cause either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment, and therefore, does not require environmental review. Public Notification The item was noticed in accordance with the Ralph M. Brown Act and was available for public viewing at least 72 hours prior to the scheduled meeting date. Exhibits 1. Connected Carlsbad: An Inclusive Smart Community Roadmap Executive Summary 3 April 23, 2019 Item #6 Page 3 of 10 David Graham, Chief Innovation Officer April 23, 2019 Connected Carlsbad: An Inclusive Smart Communities Roadmap THANK YOU!!! THANK YOU!!! We Know Smart Cities SMART CITY WIEN We Plan for Connected Communities . CARLSBAD VlLt"A G·E ·-., ... , & BARRIO MASTER PLAN Carlsbad Coastal Mobility Readiness Plan (City of Carlsbad Ca I If or n i a Sustainable (c11yof Mob1/ity Plan Carlsbad --- TheC1tyof(Mbb,diJ~1MIK!lb4eMobililyl'llntohelp ,mp,°""tr~Mion-~tedi,,lt1y,~ffliiwom,1110NWtfitWI cha;c.._M>dimpemlntthaMobolityElementofthecrtyr.nn~Pbn. TlwSuw!NbleMobMyl'lln wll 'il,.._ llwffl)' inup,,ndln'i)M>d mpnMngxtrwtr~opboffltopromo1~ ... i.,11eMtt,y-i c~t,Moptlonsfor~of.aai,en~ StudyApproach-n..pa... ... ~~tt~ option1ln1~andom-ww,10~.,~mg and1fut...,.nttwo!lt. Thepl,nwildewlop~ ·t,up,1nu·1o ~~.pq!l,npM>CIM>drund!MIMiw11UCh1:!i: September 2015 Didyo11k11ow? Rougllly~olaltrtps U!wnbyruldt-ntl, ~=::'" mlleslnlength.• •l'OIJ~ltouMfwlWTr ..... !,urwy.~fNldwl--t --Otyol~..,...,., 2019 New Digital Engagement Tools 2013 Connected Traffic Signal Network and Management 2018 Smart Water Meter Project Completed 2018 Chief Innovation Officer Hired 2017 Carlsbad @ Your Service We Are Smart and Getting Smarter 2017 Advanced Technology in Libraries We Are Sma t and Getting Sma er 2013 Connected Traffic Signal Network and Management 2017 Carlsbad @ Your Service 2017 Advanced Technology in Libraries 2018 Smart Water Meter Project Completed Internet of Things (loT) connected devices installed base worldwide from 2015 to 2025 (in billions) 100 VI C ~ :a .£ VI QJ u ·;;; QJ -0 -0 QJ ... u QJ C C 0 u Source IHS 80 60 40 20 0 © Statista 2019 2015 2016 75.44 2017 2018 2019 2020 2021 2022 2023 2024 2025 Additional Information: Worldwide: IHS: 2015 to 2016 13 Signs You Could Be Suffering from LOW BATTERY ANXIETY Those that suffer from LOW BATTERY ANXIETY panic when their phone battery drops to 20 percent or lower and exhibit symptoms including: Ordering something at a bar or restaurant just t o use their power outlet 7 • X • Asking a total stranger to charge their smartphone I■ Arguing w!t~ a significant other or romantic interest because of unanswered calls or texts II Skipping the gym to charge their smartphone Secretly 'borrowing' someone else's cha.-ger I■ Understanding & Mitigating Risks I.Security Vulnerabilities •Growing Attack Surface •Casting a Wider Net II.Diversion of Resources •Prioritization Dilemma •Integration & Deployment Complexity III.Mitigating Bias Towards Technological Solutions •Vendor Tsunami •Strong Vetting and Ideation Process Three quarters of US citizens believe smart city technology will have a positive impact on their lives with another two thirds (65 per cent) expressing interest in living with smart city technology. -Navigant 20 amazon echo ~ Always ready, connected, and fast. Just ask . ... B a (ff) iHeart RADIO news • 2018 Global Mobile Consumer Survey: US Edition A new era in mobile continues Smart TV Gaming console Video streaming device that you connect to the 1V Wireless speaker/wireless soundbarthat does not have a voice assistant Voice-assisted speakers Home camera or monitoring system/alarm Smart thermostat Connected set-top box or PVR Connected car system Smart lighting systems Home appliance that can connect to the Internet Smart smoke detector Open and close door sensors 9% 8% 8% 7% 6% -5% Pet cameras or monitoring system -5% Hub that Ii nks devices within the home -5% Smart lock -5% Smart plug -5% Smart personal or smart pet tracker -4% None of these ■ 2018 Q. Which, if any, of the following connected devices do you personally own or have ready access to? Base: All respondents ages 18-75, 2018: 2,003. Note 1: In the 2018 edition, gaming consoles Include Nintendo Switch which was in a separate category in the 2018 questionnaire. In 2018, the ownership of Nintendo Switch consoles was 1 percent. Note 2: Smart personal or smart pet tracker, smart lock, and smart smoke detector were added in 2018; the option for Wireless speaker/wireless soundbar has been adjusted In 2018 with the addition of "that does not have a voice assistant." Deloitte. 46% 36% 31% 25% Source: Nielsen MediaTech Trender Q2 Survey DEV IIGES SYNCED TO SMART SPEAKERS By Percent of Users MOBILE PHONE G TV 0 STEREO SYSTEM OR SPEAKER O O . LIGHT 0 THERMOSTAT r:;,.,, SECURITY SYSTEM OJ REFRIGERATOR [] POWER STRIP OR OUTLET -If- DOORBELL ~ LOCK ~ OTHER * Source: Nielsen MediaTech Trender Q2 Survey MINUTES SPENT USING A SMART SPEAKER Self-Reported Average Number of Minutes Spent in a Typical Day ■ ~£El(l]AV-M INUlES USED (ME~) ■ WEEKEHIJ-~ IHUlES USED (~ EAN) (5~M • 8:59Ml1) (7PM • 11:5gPM) (IZAIA • 4:591AM Source: Nielsen MediaTech Trender Q2 Survey SMAIRT SPEAKER COMMONI USES By Users During a Typica I Wee k LISTEN ro MUSIC: SfARDH FOR REA.HIME INFORMATION (E.G., WEATHER, TRAFFIC) LJ SEARCH FOR FACTUAL IHWRMAllUN {E.G., TRIVlA, HISTORY) ~ D USlEHro EWS [;J CHAT wnH YOU RVOIGE ASSIS:TA'NT FOR FUN USE ALARMS. TIMERS (9 ,, ,, . II ' " '' Build Capacity for Data-Driven Decision Making Foster a Vibrant Civic Engagement CultureF ga e tC re Enhance Accessibility and Transparencyce Ac ess a d spare c I I I I I I I I I I I I I I I I • Promote Safety & Sustainability through ConnectivityPro o eSa y Modernize and Strengthen IT Infrastructure •Develop and implement a citywide network master plan •Complete and implement SCADA master plans •Establish a working group to guide cross-departmental data and technology efforts •Upgrade, sunset or replace software applications Modernize and Strengthen IT Infrastructure •Develop and implement a citywide network master plan •Complete and implement SCADA master plans •Establish a working group to guide cross-departmental data and technology efforts •Upgrade, sunset or replace software applications Modernize and Strengthen IT Infrastructure •Develop and implement a policy regarding obsolete and noncompliant city devices •Transition to a unified communications platform •Evaluate options for a citywide asset management system •Continue to develop human capital in the IT department Modernize and Strengthen IT Infrastructure •Develop and implement a policy regarding obsolete and noncompliant city devices •Transition to a unified communications platform •Evaluate options for a citywide asset management system •Continue to develop human capital in the IT department Build Capacity for Data-Driven Decision Making •Develop and maintain a data inventory •Establish a data governance team •Create a citywide data governance and management policy •Establish practices to maintain data quality •Develop an open data policy •Identify data sharing opportunities Build Capacity for Data-Driven Decision Making •Develop and maintain a data inventory •Establish a data governance team •Create a citywide data governance and management policy •Establish practices to maintain data quality •Develop an open data policy •Identify data sharing opportunities Build Capacity for Data-Driven Decision Making •Develop a business intelligence framework •Establish a data and data-driven decision program •Build capacity for geospatial data analysis •Expand city geographic information systems capacity and use •Transition to an Enterprise Resource Planning (ERP) system •Formalize a city-wide operational performance management system Build Capacity for Data-Driven Decision Making •Develop a business intelligence framework •Establish a data and data-driven decision program •Build capacity for geospatial data analysis •Expand city geographic information systems capacity and use •Transition to an Enterprise Resource Planning (ERP) system •Formalize a city-wide operational performance management system Foster a Vibrant Civic Engagement Culture •Expand the use of digital tools for community engagement •Review existing service request technology and consider comprehensive 3-1-1 with online and mobile capabilities •Evaluate and expand use of digital tools to enhance public access to information •Evaluate existing public records access portal accessibility and responsiveness •Deploy a digital tool for legislative correspondence •Create an open data portal Foster a Vibrant Civic Engagement Culture •Expand the use of digital tools for community engagement •Review existing service request technology and consider comprehensive 3-1-1 with online and mobile capabilities •Evaluate and expand use of digital tools to enhance public access to information •Evaluate existing public records access portal accessibility and responsiveness •Deploy a digital tool for legislative correspondence •Create an open data portal Foster a Vibrant Civic Engagement Culture •Create public facing performance dashboards •Enhance digital promotion and feedback of city programs •Establish a local CIO and CTO roundtable •Evaluate participation in a startup in residence program •Consider development of a local program to streamline development of pilots and ultimate procurement Foster a Vibrant Civic Engagement Culture •Create public facing performance dashboards •Enhance digital promotion and feedback of city programs •Establish a local CIO and CTO roundtable •Evaluate participation in a startup in residence program •Consider development of a local program to streamline development of pilots and ultimate procurement Enhance Accessibility and Transparency •Review existing city policies to inform the development of a data privacy policy •Consider an age-friendly initiative •Provide connected safety lighting in the Village and Barrio •Consider parking management and wayfinding technology •Provide remote training and education opportunities for the residents and staff Enhance Accessibility and Transparency •Review existing city policies to inform the development of a data privacy policy •Consider an age-friendly initiative •Provide connected safety lighting in the Village and Barrio •Consider parking management and wayfinding technology •Provide remote training and education opportunities for the residents and staff Enhance Accessibility and Transparency •Support STEAM education and talent pipeline •Create a mobile maker space •Encourage transition of licensing and permitting to effective digital platforms •Simplify customer payment systems •Unify user account identities for the public Enhance Accessibility and Transparency •Support STEAM education and talent pipeline •Create a mobile maker space •Encourage transition of licensing and permitting to effective digital platforms •Simplify customer payment systems •Unify user account identities for the public Promote Safety & Sustainability Through Connectivity •Build out the advanced traffic signal controller network •Expand energy efficiency and management efforts •Implement a transportation demand management program •Evaluate last-mile solutions to connect with job centers and improve transit utilization •Develop GIS-based capability for fire response planning Promote Safety & Sustainability Through Connectivity •Build out the advanced traffic signal controller network •Expand energy efficiency and management efforts •Implement a transportation demand management program •Evaluate last-mile solutions to connect with job centers and improve transit utilization •Develop GIS-based capability for fire response planning Promote Safety & Sustainability Through Connectivity •Work with regional fire dispatch to improve data integration with GIS •Evaluate next-generation police dispatch opportunities •Evaluate text to 9-1-1 technology •Consider development of policies regarding unmanned systems for public and private use •Ensure new technologies are mirrored into the Emergency Operations Center Promote Safety & Sustainability Through Connectivity •Work with regional fire dispatch to improve data integration with GIS •Evaluate next-generation police dispatch opportunities •Evaluate text to 9-1-1 technology •Consider development of policies regarding unmanned systems for public and private use •Ensure new technologies are mirrored into the Emergency Operations Center What’s Next? " □©J©J~□@[n) ~@~UJH1fi~ D@l@[n)~□~W ~ [n)\YJ□ rr@[n) [&@~rr@©J~□@ui) ~□~□~@~ Next Steps •Conduct in-person and online engagement regarding the roadmap and potential initiatives. •Return to City Council with data from this engagement and a final Connected Carlsbad roadmap with initiatives contained in an action plan. “Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody.” –Jane Jacobs Thoughts?