HomeMy WebLinkAbout2020-01-16; Clean Energy Alliance JPA; ; Authorize Request for Proposal for Data Management/Call Center ServicesClean Energy Alliance
JOINT POWERS AUTHORITY
DATE: January 16, 2020
Staff Report
TO: Clean Energy Alliance Board of Directors
FROM: Barbara Boswell, Interim Chief Executive Officer
ITEM 4: Authorize Request for Proposal for Data Management/Call Center Services
RECOMMENDATION:
Authorize Request for Proposal for Data Management/Call Center Services.
BACKGROUND AND DISCUSSION:
Clean Energy Alliance (CEA} requires the services of a 3rd-party provider for data management
and call center services. Data management services that CEA needs include working with San
Diego Gas & Electric (SDG&E} in planning for and implementing the community choice
aggregation (CCA} program, electronic data interchange processes with SDG&E for customer
information, billing and payment processing and call center operations for responding to
customer inquiries related to CEA products and services and billing.
Bringing the provider early is recommended in light of SDG&E's planned billing system
replacement project. An initial meeting with SDG&E regarding its project is scheduled for
January 17, 2020. The provider can assist with working with SDG&E to ensure a successful CCA
implementation and good customer experience.
The proposed RFP schedule is:
January 20, 2020:
February 10, 2020:
February 10 -14:
February 20, 2020:
ATTACHMENTS:
None.
l;rn. 16. 2020
Issue Request for Proposals
Proposals due
Evaluate proposals and hold interviews as needed
Board award contract
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