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Home My WebLink About2020-07-22; Library Board of Trustees; ; Library Report for May 2020 and June 2020ITEM # 5 Meeting Date: July 22, 2020 To: Library Board of Trustees From: Sheila Crosby, Interim Deputy Library Director Sarah Dana, Interim Deputy Library Director Staff Contact: Sheila Crosby, sheila.crosby@carlsbadca.gov Sarah Dana, sarah.dana@carlsbadca.gov Subject: Library Report for May 2020 and June 2020 Recommended Action Receive report. No action needed. Executive Summary/Discussion The board will review the monthly library reports for May 2020 and June 2020. This report provides a summary of work completed across all Carlsbad City Library divisions and locations as well as services and programs presented for the community. Next Steps None. Fiscal Analysis None. Public Notification This item was noticed in accordance with the Ralph M. Brown Act (California Government Code Section 54950 et seq.), published and distributed at least 24 hours prior to the special meeting date and time. Exhibits • Narrative for May 2020 • Narrative for June 2020 • Statistics (May 2020 & June 2020 combined) LIBRARY BOARD OF TRUSTEES ITEM #5 Monthly LIBRARY Report for May 2020 Systemwide … Library & Cultural Arts Department staff spent a significant amount of time during the month of May preparing for the launch of curbside library service. This work included identifying the system work flow for notifying patrons of their materials on hold and available for pickup curbside, online account hold display changes, alteration of loan periods, holds management for library materials, safely organizing the entire process for staff and public, and preparing communications for the launch. Thanks to the preparation in May, curbside service launched on June 1. Spring Into Reading, the library’s online, all-ages reading program, ran from March 17 to May 31 to encourage reading during the library’s closure. For the entire dates of the program, 312 community members registered for the program with a total of 94,291 minutes read. Patrons have been picking up their rewards for the program during the library’s curbside service. Librarian Madelyn Horton hosted the library’s first virtual book club in a Zoom meeting on May 5. Seven members from the Tuesday Evening Club joined the meeting for an animated discussion of City of Girls by Elizabeth Gilbert, a book the readers either loved or intensely disliked. Library patrons were enthusiastic about the opportunity to reconnect socially for the first time since the library closure in mid-March. The library’s three other English-language book clubs also met via Zoom for the first time in May, with an additional 31 people attending the discussions, and all attendees were unanimous in their desire to continue to meet for virtual book discussions in the coming months. The library continued its virtual concert series, Live From My Living Room, May 9 with a concert featuring San Diego violinist and composer Yale Strom and his wife and fellow musician Elizabeth Schwartz. The concert was streamed via the library’s Facebook Live, and the video has been viewed more than 331 times: https://www.facebook.com/129735310438627/videos/843493202823926. On May 16, the Live From My Living Room series continued on Facebook Live with husband and wife musicians Caro Pierotto and Grecco Buratto performing Bossa Nova music: https://www.facebook.com/carlsbadcitylibrary/videos/660469641167399. The video has more than 1,300 views. Additional May virtual events included a May 1 writing workshop held via Zoom with New York Times best-selling romance author (and part-time Carlsbad resident) Susan Elizabeth Phillips and attended by 140 people, a Good Life Lecture on May 9 discussing stress management held on Zoom and attended by nine people as well as an introduction to folklorico dance workshop held on May 28 on Facebook Live and viewed more than 2,500 times: https://www.facebook.com/129735310438627/videos/1132499637128433 Monthly Library Report for May 2020 During the library’s public closure, many library staff members have continued to participate in virtual training offered by the city, library and other organizations. Staff completed nearly 2,000 hours of training during the month of May in everything from conquering Zoom fatigue to developing virtual programs and more. CCL, Dove Lane … Library Assistant Angelica Mejia conducted bilingual family storytimes each Wednesday morning in May. These storytimes were streamed live on the Carlsbad City Library’s Facebook page and were well-received, with a combined total of over 1,800 views. The storytimes are archived on the library’s Facebook page: https://www.facebook.com/carlsbadcitylibrary/videos/ Senior Children’s Librarian Barbara Chung recorded a “Best of Baby Rhyme Time” program on May 20 in the Schulman Auditorium. This 20-minute recording focused on songs, rhymes, fingerplays and tips for parents and caregivers and is available on the city’s YouTube channel and city website: https://www.youtube.com/watch?v=e6fFQmM2QV0 Library Technician Jennifer Benson recorded a “Mindful Movement” program on May 27 in the Schulman Auditorium. This 40-minute recording focused on songs, simple yoga poses, mindfulness and books and is available on the city’s YouTube channel and city website: https://www.youtube.com/watch?v=q6a2W3Et590 Two programs for adult viewers were recorded in the Schulman Auditorium in May without an audience to be shared online through the city’s YouTube, website and cable channel. On May 13, popular lecturer and teacher Erik Conklin delivered a second mindfulness for stress management workshop: https://www.youtube.com/watch?v=loi8W0YUd9I. Carlsbad yoga therapist and teacher Shazia Gogia led a 45-minute chair yoga class on May 20: https://www.youtube.com/watch?v=80IOSvunGtw. Together, the videos have garnered nearly 300 views. Georgina Cole … In May, Senior Librarian Sarah Dana recorded the pilot episode of Branching Out, a new video series intended to help patrons expand their genealogy research with online resources. The first episode, Searching with Wildcards in Ancestry Library Edition, was timed to coincide with the addition of remote access to the Ancestry online resource and already has more than 175 views: https://www.youtube.com/watch?v=1By_S33_-CM The North San Diego County Genealogical Society (NSDCGS) held three live webinar programs in May using the society’s GoToWebinar subscription. On May 12, 74 people attended the Intermediate Genealogy Class covering sources for doing Canadian genealogy research. The DIG: DNA Interest Group on May 16 featured a demonstration of how to solve genetic genealogy mysteries and had 75 attendees. And on May 26, 68 people attended a presentation sharing tips on finding original records. Monthly Library Report for May 2020 Learning Center … Generous Literacy Services tutors volunteered 88 hours in the month of May, working with their learners remotely. This is a 95% increase from April 2020. One Career Online High School scholarships was awarded in May; the first via Zoom interview. Ten students are currently enrolled in the program. Also, a prospective student enrolled in the Home Care Professional prerequisite course this month. On May 19, the Spanish Book Club met virtually for the second month using the Zoom platform. Retired library Community Outreach Supervisor Lizeth Simonson moderated the group’s discussion. Nine book club members discussed the Spanish title El psicoanalista by John Katzenbach. Outreach and Community Connections … Library staff members continue to reach out to volunteers to check in and continually hear how much the volunteers miss being at the library. Thankfully, all library volunteers contacted by staff have reported they are healthy and doing well. ITEM #5 Monthly LIBRARY Report for June 2020 Systemwide … In June, more than 12,000 items were checked out to patrons through curbside service. The first phase of curbside library service opened June 1 for patrons that had materials on hold when the library closed. The second phase launched June 8, allowing all patrons to place new holds in the catalog. While patrons were originally asked to make appointments to pick up materials on hold, all three library locations moved to a drop in (drive up) model on June 25. Curbside service is available 10 a.m. to 4:45 p.m. Monday through Saturday. In addition to picking up library materials which have been placed on hold, patrons are also able to pick up Summer Reading Adventure rewards and Club Pelican art kits. Many positive comments have been received from patrons excited to return to these adapted library services. Staff from all divisions in the Library & Cultural Arts Department have been assisting with providing curbside service. The all-virtual Summer Reading Adventure (SRA) for all ages launched on June 15. By the end of June, there were 688 registrations and more than 161,500 minutes read. While these numbers are impressive, SRA registration in June 2020 was down 77% from June 2019. The closure of library locations mid-March due to COVID-19 impacted the ability to promote the SRA since this program is usually heavily promoted in-person at all three libraries and at more than a dozen monthly offsite library programs and outreach events. This is not an issue unique to the Carlsbad City Library as many other libraries have reported similar declines during this challenging summer. The new Tutor.com database launched on June 1. Tutor.com offers free access to thousands of live, online tutors for grades K – 12, college-level work and adult learners through a partnership with Tutor.com. Career tutors are also available to help job seekers navigate a job search, work on a resume and prepare for an interview. Library book clubs continued to meet virtually in June, after the first successful Zoom meetings in May. Nearly 40 people attended the online discussions, to share their readings of books including The Group by Mary McCarthy and The Great Believers by Rebecca Makkai. Teen virtual events in June included the Teen Warriors virtual book club, the Teen Advisory Board and a virtual teen performer, Wacko the Magician. Ten teens total attended the three events. The library continued its virtual concert series, Live From My Living Room, June 18 with a concert featuring singer and guitarist Jose Martin Marquez. The concert was streamed via the library’s Facebook Live, and the video has been viewed 1,500 times: https://www.facebook.com/129735310438627/videos/662705194578312. Monthly Library Report for June 2020 Additional June virtual events included the Everything But the Kitchen Sink percussion workshop held on June 11 on Facebook Live and viewed 912 times: https://www.facebook.com/129735310438627/videos/551683192407211 as well as a June 28 virtual author event featuring a panel of four best-selling authors discussing their books on Zoom and attended by 45 people. While some library staff members were called into the library to provide curbside service, many staff continued to participate in virtual trainings offered by the city, library and other organizations. Staff completed more than 660 hours of training during the month of June. Four Library & Cultural Arts Department staff members, Arts Coordinator Laurette Garner, Children’s Librarian Ally Goodwin, Circulation Supervisor Allison Greene and Lead Librarian Andrea Hilliard, completed the multi-day Supervisor’s Academy, offered by the Centre for Organization Effectiveness. Staff learned valuable skills for managing change such as working with different generations, performance management and conflict resolution. CCL, Dove Lane … Library Assistant Angelica Mejia and Community Outreach Supervisor Mayra Turchiano conducted bilingual family storytimes each Wednesday morning in June. These storytimes were streamed live on the Carlsbad City Library’s Facebook page and were well-received, with a combined total of over 850 views. The storytimes are archived on the library’s Facebook page: https://www.facebook.com/carlsbadcitylibrary/videos/ Two Children’s staff members recorded a Storytime Theater program on June 10 in the Schulman Auditorium. This 15-minute recording featured two stories and two puppet shows and is available on the city’s YouTube channel and city website: https://youtu.be/611b-YQGB9U On June 23, Librarian Ally Goodwin held her first virtual Book Explorers program for young readers with all seven members participating. The students and their parents were enthusiastic for the group to come back together. Georgina Cole … In June, Senior Librarian Sarah Dana recorded the second episode of Branching Out, a new video series intended to help patrons expand their genealogy research with online resources. The second episode, Non-Military Records in Fold3 Library Edition, shares how to use the more than 280 non-military records that are available in the Fold3 database with a Carlsbad City Library card. The video already has nearly 100 views: https://www.youtube.com/watch?v=1By_S33_-CM The North San Diego County Genealogical Society (NSDCGS) held four live webinar programs in June using the society’s GoToWebinar subscription. On June 9, 86 people attended the Intermediate Genealogy Class covering archival preservation and storage. The DIG: DNA Interest Group on June 20 featured the topic how to identify John and Jane Doe using genetic Monthly Library Report for June 2020 genealogy and had 76 attendees. The Genealogy Program Webinar on June 23 highlighted the secrets to mining Google Books to unlock genealogical and historical information and had 117 attendees. And on June 24, 50 people attended DNA Foundations a program designed to teach genetic genealogy basics. Learning Center … Generous Literacy Services tutors volunteered 75 hours in the month of June, working with their learners remotely. A total of 66 adult learners were contacted in June about curbside delivery of workbooks and library materials, and 13 took advantage of the service. One Career Online High School scholarships was awarded in June. On June 16, the Spanish Book Club met virtually for the third month using the Zoom platform. Retired library Community Outreach Supervisor Lizeth Simonson moderated the group’s discussion. Nine book club members discussed the Spanish title El matrimonio de los peces rojos by Guadalupe Nettel. The club is on break for the summer and will resume meeting in September. Outreach and Community Connections … Library volunteers spent three hours in June communicating with their homebound patrons about how the library’s homebound program could serve them. Library Circulation staff has continued to work in a lead role in the City of Carlsbad’s Sew2Care project, a volunteer-based initiative where community members sew protective face coverings for our most vulnerable community groups. The program is winding down and has been extremely successful with more than 200 Sew2Care volunteers making and donating more than 3,400 masks. June 15 to Aug. 9, 2020 New Library Accounts eBooks/eAudiobooks New Users: 431 May, 381 June Downloads: 19,356 May, 18,933 June Added downloadable titles & extra copies: 655 May, 604 June Added Children’s read along titles: 29 May, 30 June CARLSBAD CITY LIBRARY 1,233 Online Curbside Service – Launched June 1 Period: June 1 to June 30 16,343 Holds Placed 12,324 Holds Checked Out 3,875 Patrons Used Service e Library Webpage Library@Home Biblioteca en Casa Digital services Adult eBookrecommends Children’s eBookrecommends Youth resources Visits 1,477 May 1,277June Webpage Views 32,369 May 54,793 June May & June 2020 Summer Reading Adventure 688 Registrations 161,509 Minutes Read 1,636 Learning Activities (new) Virtual Programs •Storytimes •Living Room Concerts •Author Talks •Summer Reading Adventure Events •Book clubs •Workshops Programs Offered 17 May, 18 June Over 4,000 Ongoing Views Homebound Services Launched June 8 4 Deliveries 12 Patrons Contacted Literacy Services Launched June 8 13 Deliveries 66 Patrons Contacted ITEM #5