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HomeMy WebLinkAbout2004-11-17; Library Board of Trustees; MinutesApproved MINUTES MEETING OF: DATE OF MEETING: November 17,2004 TIME OF MEETING: 4:OO PM PLACE OF MEETING: LIBRARY BOARD OF TRUSTEES Carlsbad City Library Board Room 1775 Dove Lane CALL TO ORDER: Chair Rob Swette called the meeting to order at 4:02 PM. ROLL CALL: Present: Library Board Trustees, Kamenjarin, Lignante, Page, Swette, and Tarman Absent: None Also Present: Cliff Lange, Library Director Geoff Armour, Assistant Library Director Heather Pizzuto, Principal Librarian, Dove Lane Chris Holt, Principal Librarian, Cole Cheryl Mast, Library Management Analyst Arthur Wood, President, Friends of the Library Carolyn Hoard, NSDCGS Jane Schatt, League of Women Voters observer APPROVAL OF MINUTES: The minutes of the meeting of October 20, 2004 were approved as submitted. MONTHLY LIBRARY REPORTS: Chair Swette referenced the City Volunteer Service training and asked if the database was available yet for residents to register on line to volunteer. Principal Librarian Holt responded that it was still being developed. Library Board of Trustees Minutes of November 17. 2004 Meetina Page 2 INTRODUCTION OF NEW STAFF: Library Director Lange asked Principal Librarian Pizzuto to introduce the newest full time member of the Reference Staff at Dove Lane, Librarian Heidi Altenberg-Wyner. Heidi has worked for the Library for five years as an hourly employee while earning her degree from Cal State San Jose. Principal Librarian announced that the other new Reference Librarian, Dione Sobin, was not able to be here as she is attending the Internet Librarian Conference in Monterey. SPECULATIVE BOOKlNGlPROGRAM CANCELLATION ISSUES: Library Director Lange reminded the Board of the discussion on this topic at the last meeting as the result of the Media Services report. He advised that staff has been involved in a more in-depth investigation into the matter as there is another side of the picture which would result in a clearer statistic as to impact on the public. He asked that the matter be deferred until the December meeting at which time staff will return to the board with a complete picture. The Board moved and approved to table this item until the December 2004 meeting. LIBRARY PATRON PROFILES: Library Director Lange explained that at the last meeting the Board was involved in a fairly extensive discussion of library patron profiles, categories of library users, necessary due to the new software the library is using. At the last meeting there were some missing details that relate to limitations for the “Staff User” profile. Principal Librarian Pizzuto then explained that the “Staff User’ profile assigned to each member of the paid staff carries with it certain restrictions. “Staff User’s’’ are not allowed to place holds on items shown as “on order” in the library catalog, nor can they place holds on new fiction videos and DVD’s or check out new items before they are placed on the shelf. They are further restricted from checking out videos and DVD’s that have not been in the collection for at least a month. Chair Swette added that at the last Board meeting there was some question about a separate profile for members of the Board. Principal Librarian Pizzuto responded that currently all Library Board Trustees are assigned the same profile as “public users”. The Board did not express any interest in pursuing a change to their current profile. APPOINTMENT TO CARLSBAD LIBRARY FOUNDATION BOARD: This item was a carry-over from last month’s meeting and Library Director Lange announced that the Carlsbad Library Foundation had recently voted to change the Library Board representation on the Foundation Board to a non-voting seat. The Library Board of Trustees Minutes of November 17, 2004 Meeting Page 3 primary purpose of having the member of the Library Board of Trustees on the Foundation Board is for information sharing. Library Trustee Tarman volunteered to serve on the Board for another year with the unanimous approval of the other Trustees. INSTITUTE OF MUSEUM & LIBRARY SERVICES GRANT AWARD: Library Director Lange explained that the grant was awarded and involves eight members of the library staff and the consultant, Joe Matthews, who wrote the proposal for the grant, and has published two books on the subject. The team will be meeting with the consultant four hours a week from now through April 2005. A major part of the process is similar to developing a strategic plan and they have already begun work on a draft vision and mission statement. Mr. Matthews will be on the December Library Board agenda to explain the project in depth and ask for Library Board input. The project has some potentially nationwide ramifications in terms of public libraries and the final product, a workbook. During the second year of the grant the workbook will be sent to twenty-four other public libraries to use and test to see if it works for them in determining outcome measurements. Trustee Kamenjarin asked if this grant involves some other public libraries and Library Director Lange explained that also taking part in the project are the Cerritos Library, the Newport Beach Public Library and the San Diego County Public Law Library. Trustee Tarman asked if the libraries would be working together and Library Director Lange explained that each library is developing its own vision and mission statements and may have different measures for the scorecard as each library is unique. Chair Swette asked if the Library receives any of the grant funds and Library Director Lange explained that each participating library receives $3,500 to offset expenses, and the remainder is paid to the consultant. There was some discussion about the impact on the staff schedules and Library Director Lange explained that they had been fairly selective in choosing staff members to participate in the project who could work the meetings into their existing schedules. PROPOSED LIBRARY ORGANIZATION FOR JANUARY 2005: The Board reviewed the new organization chart that eliminates the Assistant Library Director position when Assistant Library Director Armour retires at the end of this year. In place of the Assistant Director, the Library has reclassified the two Principal Librarian positions to Deputy Library Director positions, increasing their areas of responsibility. Library Board of Trustees Minutes of November 17, 2004 Meeting Page 4 REPORT ON CALIFORNIA LIBRARY ASSOCIATION ANNUAL CONFERENCE: Library Director Lange reported he, Principal Librarian Pizzuto and Library Assistant Allyson Goodwin attended the conference, along with the City Manager, Ray Patchett. Also representing the City of Carlsbad and actively recruiting for the positions of Deputy Library Director, Community Coordinator and Library Assistant I & II were Harriet Gerza and Cheri Abbott from Human Resources. Library Director Lange and Principal Pizzuto then reported on various sessions they attended on self-check, RFID, the marketplace theme for libraries and the new technology being utilized in delivering library services to the patron. Of particular interest to the board was the session she attended on “What a Difference a Generation Makes: Recruiting & Retaining A Multigenerational Workforce”. TIME LAPSE VIDEO OF CONSTRUCTION OF THE LIBRARY ON DOVE LANE: The board watched the construction video that was shown on opening day and again on the five-year anniversary of the construction of this building. LIBRARY STRATEGIC PLAN 2001-2005 STATUS REPORT AND PLANS FOR THE DEVELOPMENT OF A NEW STRATEGIC PLAN: These two agenda items were combined in a discussion about the process to get to where we want to be, incorporating community outreach and involvement, volunteerism, and advocacy. The Board also discussed some of the items contained in the strategic plans from other libraries and agreed that it provided “food for thought” as examples of what can be done. DIRECTOR’S REPORT: Children’s Garden - The Engineering Department asked the architect for some clarifications to the design specifications. Once received, the job will be ready to go out to bid with construction planned for Spring 2005. Trustee Kamenjarin asked for more detail on the work proposed for the garden. Library Management Analyst Mast responded that the mounds were being removed to alleviate a drainage problem, a gazebo was being constructed and lighting was being added to the sculptures on the hillside. Trustee Kamenjarin suggested a drainage problem could be a construction defect and offered to contact the City Attorney and the contractor regarding the problems. Library Board of Trustees Minutes of November 17, 2004 Meetincl Page 5 Trustee Tarman commented that he thought the problem was more a design defect than construction, and that because of the position of the library building and the angle of the sun, the area was not usable a good part of the time, being too hot in the summer months and remaining damp in the shade at other times. Principal Librarian Pizzuto explained that the mounds did contribute to the drainage problem, and for that reason the new plans included removing them, but a major portion of the work to be done involves increased hardscape. There are plans for an outdoors program space, with a shade covering and permanent seating, paved pathways, protection for the slope to keep the children off of it. The final product will be a more usable and controlled environment that will utilize the space to its maximum. Trustee Kamenjarin asked to see the proposed budget for this project at the December board meeting and Trustee Tarman suggested the Board look at the project thoroughly before they consider contacting the City Attorney. Carlsbad Librarv Learninq Center - Library Director Lange had the latest drawing from the architect with an estimate of two years to complete the project. He asked Assistant Library Director Armour to explain the plans to accommodate Head Start while creating the space for the Learning Center. Primarily this plan calls for the installation of modular buildings in the rear of the building for Head Start; demolition of the old dwelling on the corner and the addition of a second story to the existing building. The project would cost an additional $1 million, and the library is researching options for additional funding. Assistant Library Director Armour explained that the big issues involved are the lack of funding, meeting the parking requirement, and approval of the Conditional Use Permit. In addition, the new owners of Colonial Mall where the Adult Learning Program is currently leasing space are refusing to give us a long-term lease (I or 2 years). The problem with that is that the current lease has expired and if leasing on a month-to- month basis, we could be served with a thirty-day notice to vacate. We would have to have a contingency plan should that become the case. One possibility would be to lease another modular building to house the Adult Learning Program and locate it next to the Centro modular building on the corner of Harding and Pine. FRIENDS OF THE LIBRARY: Friends President Arthur Wood reported that the Book Sale on the Green was highly successful and they were able to sell every book. They also donated several boxes of books to the new Calavera Hills School for their library. Once again there was a problem with wet ground and tables laden with heavy books. The Friends are considering the possibility of moving the sale to the City Hall parking lot next year. Library Board of Trustees Minutes of November 17, 2004 Meeting Page 6 The Silent Auction is schedule for the Gowland Meeting Room at the library on Dove Lane, December qfh & !jth. President Wood advised this board that the Friends were reviewing their bylaws for possible changes and that currently the bylaws allow a member of the Library Board of Trustees to occupy a non-voting seat on their board. He asked if the Library Board was interested in filling that seat or if it should be removed from the bylaws. Chair Swette asked that this issue be included on the next month agenda for formal action by the Library Board. President Wood also asked to comment on the Children’s Garden project. He reminded the board that initially the Library Director approached the Friends for funds for some preliminary work on the garden, estimated at $30,000. The Friends asked for an estimated cost for the entire project, then $40,000, and the Board voted to donate $45,000 for the project. Once the preliminary design was completed and bids were received, the estimated cost had more than doubled. Although their initial proposal was to fund the entire project, their board is still discussing whether they will provide additional funds. GENEALOGICAL SOCl ETY: Carolyn Hoard, liaison from the Society, advised that the panic over the rumored “closing of the Genealogy division” at the Cole Library has subsided, and that Senior Librarian Mary Van Orsdol presented a program on how to use the genealogy databases in the library to a standing room only crowd for the second year in a row. She also extended an invitation to the Trustees to attend the Society’s Annual Holiday Luncheon on December 14‘h at the San Marcos Country Club. LIBRARY BOARD COMMENTS: Trustee Tarman reported that he served on the Community Grants committee again this year and they had thirteen applications for a portion of the $50,000. The Committee made its selections and their recommendations have been sent to the City Council for approval. He said that the Community Grants Program was the idea of Mayor Pro Tem Ramona Finnila and supported by then Council Member Julianne Nygaard who wanted to provide seed money for creative ideas. PUBLIC COMMENT: Mr. Sherm DeForest was the only member of the public at the meeting and mentioned that he had toured the Copper Canyon a few months ago with two library employees. Library Board of Trustees Minutes of November 17, 2004 Meeting Page 7 He asked that if Principal Librarian Pizzuto obtained a copy of the presentation from the CLA session on the Multigenerational Workforce, he would appreciate a copy. Mr. DeForest writes a daily column in the newspaper on computer literacy for senior citizens. ADJOURNMENT: By proper motion, the meeting was adjourned at 5:12 PM Respectfully subpitted, Cissie Sekton Administrative Secretary Monthly LIBRARY Reports for OCTOBER 2004 Adult Learning ... 1. Coordinator Lynda Jones on October 25 attended the City Volunteer Services’ training to use their online Volunteer Database. Community residents will be able to register for volunteer service opportunities through the Internet. 2. Staff member Carrie Scott attended the California Literacy Conference in San Francisco October 14-16. She visited the San Francisco Public Library’s literacy program to view how they have integrated computers into their tutoring stations, and she participated in a discussion with other literacy staff interested in integrating technology into literacy instruction. 3. The annual Adult Learners Conference was held at National University in San Diego on October 2. Four learners from Carlsbad’s program attended a full day of workshops on topics ranging from Identity Theft to Self-Esteem. 4. A new small group started an 8-week session on October 15. Called ”Group Communication,” the group helps learners become more comfortable with expressing their ideas in a group situation. This is often a challenge for adults with low literacy skills because their self-esteem is low and they are self-conscious about using unfamiliar vocabulary and idioms, as well as “educated” grammar. 5. Betty Baker, who founded the Carlsbad Literacy Center at Pilgrim United Church of Christ in Carlsbad over 30 years ago, passed away on October 3. Betty was a pioneer for adult literacy in San Diego County and helped with tutor training and other efforts to get the Carlsbad Library’s Adult Learning Program started. Coordinator Lynda Jones, speaking on behalf of the literacy community, recounted Betty’s many contributions at her memorial service on October 9. Centro de Informacih ... 6. Centro de Informaci6n is providing homework assistance through the system-wide program the Homework Zone. Monday through Thursday from 3 to 5 pm volunteer tutors come to Centro to help children with their reading and math. 7. On October 13th and 14th, at the invitation of the Director from the two Head Start Programs in Carlsbad, Lizeth gave a presentation to a group of parents with new children enrolled in the 2004/05 school years. Lizeth welcomed the parents and explained how the library plays an important role in the life of the Head Start children and their family through their year in the program. She also explained how parents could be partners with the library in our effort to encourage children to develop a love for reading. 8. On October 21st children of all ages enjoyed a special Halloween puppet program called ”Goblins Night Out” at the Centro. Also from October 19th to November 20th children at the Centro are participating in a reading program called “Food for Thought” sponsored by In-n-Out Burger. Monthly Library Reports for October 2004 CCL, Dove Lane ... 9. Three major positions were filled in October. Devin Caste1 was appointed as Business Systems Specialist and began work October 18. Heidi Altenburg-Wyner and Dione Sobin accepted positions in Reference Services. Both have been hourly Librarians, and will convert to full time November 8. Reference Librarian Kimiko Chen transferred to ' the Cole Library, which created the vacancy filled by Heidi. 10. The fifth annual Library and Information Fair for Educators (L.I.F.E.) was held October 9 and attended by an estimated 350 people. 19 exhibitors presented information about services in the area that support educators including teachers, parents and community group leaders. Representatives of Children's Services, the Library and other City departments showcased the many services they offer to educators. 11. Teen Read Week was celebrated October 17-23, with a popular program called "Read for Chocolate" where teens received a chocolate bar for each written book review they submitted. This year, 18 teens read for chocolate. Other special programs celebrating Teen Read Week and the Fall holidays included a screening of the movie Star Wars, a Day of the Dead activity, and a pumpkin carving program Georgina Cole ... 12. Library Volunteer Services also got a boost after a second hourly person was hired to begin in November. Janice Jeray-Mohney, who comes to us from the Carlsbad Planning Department will perform clerical duties such as entering and tracking data and gathering reports with the developing city wide volunteer data base. She will also serve as a back up to Jenny Okamoto, who heads Library Volunteer Services. CARLSBAD CITY LIBRARY MONTHLY USAGE STATISTICS Dove Library Reference questions Circulation People count In-House Use of Materials Cole Library Reference questions Circulation People count In-House Use of Materials C entro/ALP Reference questions Circulation In-House Use of Materials People count Library-Sponsored Programs Adult programs Adult program attendance Young Adult programs Young Adult program attendance Children’s programs Children’s program attendance Computer Use All Facilities Facility Meeting Room Use Events booked & held Event attendance Events cancelled Volunteer Hours Total hours: Oct-03 7,520 75,378 40,923 16,301 7,432 38,955 2 1,892 7,787 180* 1,119* 148* 1,983* 40 1,071 7 88 117 4,017 *** 146 5,2 84 *** 723 Oct-04 12,365 73,327 37,773 14,529 8,781 34,663 22,607 6,87 1 212114 8851102 201/** 1,650/** 26 483 10 190 91 4,24 1 8,628 81 3220 24 640 * Centro numbers only. ** Data not reported. *** Not reported last year. September 21,2004 Dr. Cliff Lange Library Director Carlsbad City Library 1775 Dove Lane Carlsbad, CA 92009-4048 Re: Grant award number LG-02-04-0050-04 Dear Dr. Lange: It gives me great pleasure to notify you that your proposal has been selected to receive a 2004 National Leadership Grant in the Research and Demonstration category. INSTITUTE Of M U S E U M and L I B RARY SERVICES This year we received 44 applications requesting more than $13,200,000 in this category. From those applications, we have selected ten projects to receive funding totaling $3,147,396. The projects selected for fimding were identified by reviewers as examples of research into issues vital to library and information science and demonstrations offering promising approaches to problems in library service. Enclosed you will find a letter from Joyce Ray, Associate Deputy Director for Library Services, providing details about the terms and conditions of this award. Please review her letter and the enclosed forms and materials carefully and follow the instructions they contain. . Congratulations on successfully completing this year’s National Leadership Grant awards for Research and Demonstration. I am delighted that the Institute of Museum and Library Services is able to provide support for this project. Sincerely, n Robert S. Martin, Ph.D. Director Enclosures A Federal agency serving the public by strengthening museums & libraries I100 Pennsylvania Avenue, hW Wmbirtgton, DC 20506 Phone: 202-606-8536 FRY: 202-606-8591 Scorecards for Public Libraries A Two-Year Project Awarded to the Carlsbad City Library Funded by IMLS Need: For the past several years, considerable attention has been focused on developing outcome-based measures of library services. Yet, despite all of these projects, frustration persists among Public Library Directors, Library Board members, members of City Councils and other library decision makers. What IS the value of the public library? What performance measures should a library be collecting and communicating to decision makers and other stakeholders? The purpose of this project is to obtain the reaction of decision makers about the utility of the Balanced Scorecard concept and to work with a number of libraries to develop a process to create the scorecard and choose the most appropriate set of performance measures for each specific library. The development of a Library Scorecard continues the IMLS focus on outcome-based evaluation. Project Objectives: The objectives of this project are to: 0 Assess the resources required for a library to create and implement a Library Scorecard 0 Discover some of the reasons why some citizens do not use the library 0 Determine if there are unique problems that occur as the size of the library increases during the process to create a Library Scorecard 0 Assess the utility of the Library Scorecard for the library director and other members of the library management team as they seek to communicate the value of the public library Assess the utility of the Library Scorecard from the perspective of the library's stakeholders (library decision makers, library patrons, and other interested individuals) Create a workbook that would document the process to create a Library Scorecard. 0 Project Activities: The activities of the project will include: Year One - 0 0 Working with staff of each library to develop a Library Scorecard that reflects the vision and strategies of the library. Share a draft of the Library Scorecard with library stakeholders to obtain their reactions and fine-tune the scorecard. Produce a Developing a Library Scorecard Workbook by the end of the first year of the project. Year Two - 0 0 Test the Developing a Library Scorecard Workbook in twenty-four (24) small, medium and large public libraries across the U.S. Evaluate the utility of the Library Scorecard among library directors, library staff members and stakeholders. Participating Libraries: The Carlsbad City Library, the Cerritos Public Library, the Newport Beach Public Library, and the San Diego County Public Law Library. Anticipated Results: It is anticipated that library stakeholders will have a better sense of the direction and accomplishments of the public library and will welcome the use of the Library Scorecard. Dissemination. Project information will be disseminated primarily through the production of the Developing a Library Scorecard Workbook. This workbook wit1 provide a recommended process for any library to develop a Library Scorecard as well as document any lessons learned as a result of this project. It is anticipated that this workbook will be made available for downloading from a Web site as well as published so that it can be distributed widely. It is also anticipated that some of the library directors and the consultant will prepare papers for submittal to library and information science journals and speak at library conferences about the utility of a Library Scorecard. For additional information about scorecards, see: Paul R. Niven. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. New Yo&: John Wiley, 2003. Robert S. Kaplan. Strategy Maps: Converting Intangible Assets Into Tangible Outcomes. Boston: Harvard Business School Press, 2004 Joseph R. Matthews. Measuring for Results: The Dimensions of Public Library Effectiveness. Westport, CN: Libraries Unlimited, 2004. Possible Library Scorecard I I ITEM #9 I 0 0 cv [B I f4 t ITEM # 12 CARLSBAD CITY LIBRARY Summary of Accomplishments of Obi ectives 2001-2006 STRATEGIC PLAN 1. Services A. B. STATUS Develop a plan of service for programs. Coordinate Library programs with other city services to avoid duplication. Both of these objectives have been accomplished and a process is now in place. All Community Services programming was reviewed in 2003 for duplication and coordination of effort. A standing committee was formed to coordinate City programs, minimizing time, money, and effort. Program staff from Arts, Library, and Recreation meet quarterly for discussion and planning. Forms and a mechanism to plan and evaluate programs across departments are now in place. Evaluate programs and services through regular surveys and measurements. Accomplished through annual performance measurement surveys and selected program evaluations. A program planning and review form was developed by the Joint Programming group for use in evaluating the effectiveness of Library programs. Media Services produces comprehensive reports on Library and community sponsored program activities. Define the scope of each Library’s collection and their relation to other collections in the Carlsbad system. Accomplished with the revision of the Collection Development Plan, approved by the Library Board September 18,2002. C. STA TUS: D. STATUS: 2. Community Role A. B. STATUS: Evaluate the Library’s public communications and make improvements as needed. Define and communicate a clear identity for the Library and its services. Both accomplished by making greater use of the City website to publicize Library programs and services; by hiring a new City Communications Manager; and by creating more opportunities for public relations and marketing. Library staff are also participating in the redevelopment of the website to improve its October 2004 effectiveness in delivering information about the Library. There is also regular programming via the Library Hour on local cable TV, which includes PSA’s on special Library services. Develop outreach programs and collaborative efforts to encourage Library use. Accomplished by having school outreach activities done by Children’s and Reference staff. The LIFE program in now put on by Dove Children’s staff and a variety of special meetings and outreach efforts are handled by Centro. Adult Learning has also added special education students from Carlsbad High School to its tutoring programs. C. STATUS: 3. Technology A. STATUS: Provide a program of public training in a variety of technology resources. Accomplished by providing a variety of classes in the computer labs at Dove and in the computer area at Cole. Training on the Library’s new system and online databases is now offered on a customized basis, at Citizen Academies, and in cooperation with schools in the local service area. Consider varying ways community members use technology and their comfort levels when the Library acquires new technology. Partially accomplished by holding classes in the computer lab to help patrons be more comfortable with general and Library- specific computer applications. Patrons are now being assisted in use of the new Sirsi automated system. Encourage staff to explore and evaluate new technologies and maintain a program to train staff in basic competencies. Partially accomplished. The Public Access Computer committee has identified a general list of competencies for all Library staff which includes specific levels of competency for various staff groups. The Library is also exploring the use of PC management software and has implemented wireless phones and a laptop so that Reference staff can rove to meet the needs of patrons away from the Reference Desk. Staff are currently researching wireless access for patrons. Evaluate new integrated library systems and replace the Library’s current system. B. STATUS: C. STATUS: D. October 2004 STATUS: E. Accomplished with the installation of the new Sirsi automated system, which became operational in February 2004. Provide Internet access to the Library catalog, databases, and online resources so that community members can obtain information at any time. Accomplished by providing Internet access to the Library catalog and allowing patrons to have remote access to 22 online databases to which the Library subscribes. STATUS: 4. Resources A. STATUS: B. STATUS: C. STATUS: D. STA TUS: E. STA TUS: Clarify appropriate uses of Friends and Foundation funds relative to the City’s funding base. Partially accomplished through discussions between involved parties. A general understanding about the focus of hnd- raising and spending has been reached by Friends, Library Foundation, and Library Administration. Investigate and pursue grants and other fbnding opportunities. Partially accomplished. The Library was awarded a federal CDBG grant to relocate the Centro and to develop a new Library Learning Center. Cable TV Foundation grants are used to provide video recordings of programs held in the Schulman Auditorium for broadcast on the local cable TV channel. Media Services revised the facilities use and AV production rates to bring in additional funds for operations and maintenance. Analyze tasks performed by staff and volunteers to ensure they meet Library goals. Partially accomplished. A workshop on use of volunteers and hiring a Library Volunteer Coordinator has made this a priority. Analysis of staff assignments and developing job descriptions and staff trainings needs are ongoing. Take advantage of cost savings offered by Tierra del Sol, Serra, and others. Accomplished. Cost savings from these entities and from Amigos have been investigated and used as appropriate. Evaluate Library resource needs in relation to Library goals and priorities as part of the annual budget process. Accomplished by making this an ongoing, integral part of the budget planning process. The process is now managed by a new position in Library Administration. October 2004 5. Staff Development A. STATUS: Provide an active program of staff development, training, and cross- training. Partially accomplished. Some informal cross-training and job shadowing has occurred, but more is needed. Library Administration now working on a detailed employee training plan to be completed in 2004-05. Provide staff with adequate equipment, collections, and resources to serve the community. Accomplished by a recent upgrade of staff computers and by developing a professional collection. Circulation staff and patrons have benefited from the purchase and use of the CD/DVD and tape cleaners. In addition, new scanners were purchased and procurement of a print/PC management system and an automated telephone system to notie patrons of hold and overdues are underway. Develop a process to acknowledge staff accomplishments and reward excellence. Accomplished with the establishment of the Library Employee Recognition program. Foster and facilitate an effective staff communications program. Partially sccomplished through use of an Employee Suggestion Box and by the distribution and posting of the minutes of Library Board and Division Heads meetings. Use of the City’s Intranet to maintain information all staff need to know and to act as a bulletin board is under discussion with the Information Technology Department. Develop policy guidelines to assist staff in decision-making and responsibility for such decisions. Accomplished by developing a Policy and Procedure Manual and forming a staff committee to help update and maintain it. A comprehensive Security Plan guiding decision making related to patron behavior was introduced in 2004 and all staff attended an in-service training either live or via a video production. B. STATUS: C. STATUS: D. STATUS: E. STATUS: October 2004