HomeMy WebLinkAbout2005-09-21; Library Board of Trustees; Minutes.
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MINUTES
MEETING OF:
DATE OF MEETING: September 21,2005
TIME OF MEETING: 4:OO PM
PLACE OF MEETING:
LIBRARY BOARD OF TRUSTEES
Community Room - Georgina Cole Library
1250 Carlsbad Village Drive
CALL TO ORDER:
Chair Rob Swette called the meeting to order at 4:06 pm.
ROLL CALL:
Present: Library Board Trustees, Kamenjarin, Lignante, Page, Swette, and
Tarman
Absent: None
Also Present: Heather Pizzuto, Library Director
Mary Van Orsdol, Acting Deputy Library Director
Cheryl Mast, Library Management Analyst
Jessica Padilla Bowen, Library Community Coordinator
Arthur Wood, President, Friends of the Library
Carolyn Hoard, NSDCGS liaison
APPROVAL OF MINUTES:
The minutes of the August 17, 2005 meeting of the Library Board of Trustees were
approved as submitted.
MONTHLY LIBRARY REPORTS:
Trustee Page commented on the newly awarded federal Americorps volunteers and
Chair Swette asked for more information on that program.
Library Director Pizzuto explained that Americorp is an organization that provides
minimal salaried volunteers for projects. The award is for volunteer hours, not actually
a funding grant and Senior Librarian Lynda Jones who coordinates the Adult Learning
Program is in the process of recruiting for the two positions.
Library Community Coordinator Jessica Padilla reported that Senior Librarian Jones is
currently attending a series of workshops about the use of the Volunteers and the two of
Library Board of Trustees
Minutes of SeDrtember Meetina
Page 2
them are working on a press release about the award, which will be distributed closer to
the actual recruitment effort.
Trustee Kamenjarin asked to have the Americorps volunteers introduced to the Board.
Trustee Kamenjarin asked about the month-to-month lease for the Adult Learning
Program spaces in the Colonial Mall and Library Director Pizzuto asked Library
Management Analyst Cheryl Mast to address this issue.
Management Analyst Mast explained that about a year ago the lease ended around the
same time as the building changed owners. The Library was in the design phase of the
Learning Center anticipating the Adult Learning Program and Centro moving into the
building within the year, and decided not to renew the lease. Once it was decided to
pursue a more extensive remodel and renovations project, the City approached the new
owner to negotiate a new lease. The new owner was initially uncooperative and then
not responsive to inquiries regarding a new lease. The City’s Economic Developer
recommended the Library continue to rent the space on a month-to-month basis until
approached by the owner.
Trustee Kamenjarin expressed concern over the possibility of a 30-day notice to vacate,
which would interrupt service, and Management Analyst Mast responded that the owner
has assured the City that he has no plans for the space. In addition to his assurances,
there are a couple of other factors that weigh in our favor. First, there is a new office
building under construction in the lot almost adjacent to the Colonial Mall, and second,
before he can enter into a lease with any new tenant he must bring the building up to
code, which would be quite expensive.
Trustee Kamenjarin asked for a change in the format of the statistics form to include the
immediate prior month’s figures for this year as well as the current month and the
current month last year.
Library Director Pizzuto commented that the Division Reports for this month were more
detailed and contained more information in response to the Board’s request at the fast
meeting. She asked the Board to continue to make suggestions for change and
improvement.
Chair Swette suggested the report from Circulation on the number of patrons signed up
for email notification would be interesting to track and asked that it be added to the
statistics report each month instead of included in the narrative.
Chair Swette asked for more information about the Library Info Fair for Educators
(L.I.F.E.) and Library Director Pizzuto responded that the event is an opportunity for the
Library to showcase its services, along with other City departments and organizations
supporting educators. Set up in the Library courtyard on Dove Lane, it resembles a
Library Board of Trustees
Minutes of SeDrtember Meetina
Page 3
street fair with a variety of booths providing educational opportunities and information,
and is open to the public. This year is the sixth annual event, which the Library
publicizes widely to teachers, parents, and all groups who would benefit from the
information provided. There are 20 organizations participating in the fair this year
including three schools that asked to showcase some of their programs.
At this point Library Director Pizzuto asked to digress from the agenda so she could
introduce Senior Librarian Audrey Jones, recently hired as the Children’s Division Head
for the Cole Library. Ms. Jones is a resident of Carlsbad and comes to us with over
sixteen years of library experience with the San Diego County Library.
GENEALOGY SERVICES OVERVIEW:
Library Director Pizzuto reminded the board that at their last meeting they expressed an
interest in remaining acquainted with services provided by the various divisions of the
Library. Reports from the various divisions will be on the agenda each month and this
month the focus is on Genealogy, based on the recent interest in the collection and its
allocated space, as well as the location of this meeting this month.
Acting Deputy Library Director Mary Van Orsdol provided an in-depth report on the
division to include information about the staff, the budget, the collection and the support
from the North San Diego County Genealogical Society. She identified the various
types of training available through classes and seminars and the research tools
provided by the Library.
Chair Swette asked her for the demographics of the genealogy patrons and Deputy
Library Director Van Orsdol responded that, based on a survey taken three years ago,
40 percent of the patrons are Carlsbad residents and the majority of the remaining 60
percent are from San Diego and southern Orange counties. She added that the
Genealogy Collection here at the Carlsbad City Library is very well know with an
excellent reputation and that many out of state researchers come to use the collection.
Trustee Kamenjarin asked if the collection contained any unique items and Deputy
Library Director Van Orsdol responded that there are some indexes created by patrons
and some copies of self-published genealogies that were donated.
Trustee Kamenjarin then asked if she tracked usage and attendance on a daily basis
and Deputy Library Director Van Orsdol replied that we collect statistics in a number of
areas that track usage. Since the collection does not circulate, we track in-house usage
and computer users but do not, on a daily basis, count the number of patrons. She did
offer to pull statistics from her files, compiled last year when staff recorded the number
of patrons in the division, on an hourly basis, for 1 month. Both Chair Swette and
Trustee Kamenjarin asked her to please provide that information.
Library Board of Trustees
Minutes of Seprtember Meeting
Page 4
Trustee Tarman asked if it was possible to track a family history back to a foreign
country using this collection and Deputy Library Director Van Orsdol said it is almost
impossible to conduct that research from this collection; however, there is a resource
within Carlsbad that would allow them to do that research, the Family History Center,
which is associated with the LDS church. In addition, the Library maintains a collection
of reference materials for foreign country research, and several members of the staff
specialize in research in the British Isles and Canada, and can assist the patron with
how to conduct that research.
Chair Swette asked about the future of the collection in this library in terms of
expansion and changes.
Deputy Library Director Van Orsdol responded that she anticipates the use of
technology will create changes in trends for the genealogy collection the same as in
other areas of the Library. The availability of research materials on the Internet and
remote access through the Library’s databases will impact in-house use. She also
anticipates that the format for the items in the collection will change.
Library Director Pizzuto pointed out to the Board that the monthly statistics report in the
packet includes numbers from the Genealogy Division with regard to reference
questions and program attendance.
Library Director Pizzuto also announced that staff would be available following the
meeting if any of the Trustees wanted a tour of the genealogy area upstairs.
CLA & CALTAC OPPORTUNITIES:
Library Director Pizzuto explained this item is a follow-up to the information distributed
last month on the CALTAC fall workshop on technology as well as information on the
CLA Conference in November. The CALTAC annual luncheon is held at the
conference and there are several CALTAC sponsored events. Provided in the packet
was information on those events as well as the website for further information.
Trustees who would like to attend need to let library staff know as soon as possible in
order to meet the early-registration deadline.
Chair Swette reported that he will be attending CLA as he had agreed to serve on the
CALTAC board for next year and was asked to chair the Literacy Committee (of I),
whose responsibility is to report each month on literacy issues in the State of California
in relation to libraries.
RFID PRESENTATION:
As an introduction to a brief PowerPoint presentation on RFID, Library Director Pizzuto
reminded the Board that this is a technology improvement for the Library thatpresents
Library Board of Trustees
Minutes of Seprternber Meeting
Page 5
the opportunity to greatly improve efficiency and continue to provide outstanding
customer service. The Library has proposed the purchase of the RFlD technology in an
agenda bill for the City Council's approval at their regular meeting scheduled for
Tuesday, September 27".
The Board viewed the presentation and received a copy of the FAQ's that had been
prepared for the Library staff in addition to the several informational meetings held over
the course of several weeks.
DIRECTOR'S RE PORT:
Staffing update - There is a meeting scheduled for tomorrow to discuss the process to
select a Deputy Library Director to fill the position at the Dove Lane location. The Board
was already introduced to the new Senior Librarian Audrey Jones earlier in the meeting.
Announced at last month's meeting was the scheduled retirement of Children's
Librarian at the Dove Lane facility, John Quartarone, and to fill that position the Library
has chosen Librarian Barbara Chung, who currently works in that division. Her
promotion will create a vacancy for a Librarian in Children's but there is already a list of
potential candidate applications on file at Human Resources as a result of the recent
recruitment for a Librarian in Technical Services. Sadly, long time staff member Library
Assistant Michelle Sagnimeni was recently diagnosed with cancer, is currently in
hospice and the City is processing her retirement papers.
Dove Lane Libran, Emergency Evacuation - On Friday, September 9", the library on
Dove Lane was evacuated due to a short in an electrical panel. The evacuation went
smoothly, the Fire and Police Departments responded quickly and Facilities staff was
on site right away and identified the source of the problem. There were no injuries and
all of the minor patrons were reunited with their parents. The evacuation occurred at
about 3:30 in the afternoon and the library did not re-open for the rest of the day but it
was not necessary to cancel the program scheduled in the Schulman Auditorium that
evening. The cause of the electrical malfunction, located in a low voltage panel, has
been identified and Facilities is replacing parts and testing the remaining electrical
equipment.
Balanced Scorecard and Strategic Planning Process - The Library anticipates
conducting customer surveys in the spring as surveys are not usually successful when
conducted during the holiday season. That includes atelephone survey of residents,
library users and non-users; a customer service and satisfaction survey conducted in
the library; and Mystery Shoppers who will come to the library and test our services
anonymously. The material collected will be used to analyze the next step for strategic
planning and what our initiatives are for the next balanced scorecard we develop.
Library Board of Trustees
Minutes of Seprtember Meeting
Page 6
Children’s Garden on Dove Lane - The contractor should be on site next week and
the completion date is the end of December. Staff members are currently involved in
finalizing the design of the gazebo.
Wireless access - Both the Dove Lane and Cole library locations are currently being
outfitted with the infrastructure necessary to provide wireless access to our patrons.
Testing of the system has been underway for over a week and we anticipate offering
the service possibly as early as next week.
Telephone notification - The server that will support this service was configured
yesterday and can make outbound calls to notify patrons by phone of items on hold and
past due materials. The next process is to configure incoming calls, how they will be
handled so that a patron can call in to find out what is on their account. Currently the
messages are being translated into Spanish and we anticipate a “go live” date of mid-
October for this service.
Migration from Macs to PCs - Another major project undeway at present is the
migration from Macs to PCs in our graphics division. The new PCs are on site and
staff is working on a migration plan to transfer files, which could create some delays in
some of our print materials. The Division Head has been working with our graphics
artist to prioritize projects to meet the need for the highest demand items.
In conclusion of her report, the Library Director circulated a sample permanent name
badge used by several other City Commissions and Boards and asked if the Trustees
would like to have similar badges. The Trustees agreed they would like the badges.
At this point Library Director Pizzuto distributed copies of the statistic report that Deputy
Library Director Van Orsdol had retrieved from her files at the earlier request of Chair
Swette and Trustee Kamenjarin.
FOUNDATION REPORT:
Trustee Tarman reported that the Foundation is officially changing its name to the
Carlsbad Library and Arts Foundation effective immediately. They are hosting a
reception on October lst preceding the Richard Glazier concert, both events by
invitation only. He reminded the Trustees to please RSVP by September 23rd. The
purposes of the event are a kick-off for the annual home tour and to recognize the five
homeowners who have offered their homes for the tour and the sponsors of that event.
GENEALOGICAL SOCl ETY:
Liaison Carolyn Hoard referred to the monthly newsletter for program information and
the upcoming Saturday seminar.
Library Board of Trustees
Minutes of Seprtember Meeting Page 7
FRIENDS OF THE LIBRARY:
Friends President Arthur Wood reported that their meeting scheduled for last week was
postponed but he had brought to this meeting one of the new shopping/browsing
baskets purchased with a donation from the Friends of the Library. The plastic baskets
are available at both library locations.
LIBRARY BOARD COMMENTS:
Library Trustee Laurie Page announced her resignation from the Board as she and her
husband are moving to Tucson, Arizona at the end of the month.
Trustee Kamenjarin was most pleased to learn that the City would be providing wireless
and asked about the range it would encompass, for instance out in the Children’s
Garden on Dove Lane.
Library Director Piuuto explained that there were several hot spots within each building
in areas identified as most commonly occupied by patrons with laptops but basically
wireless bleeds into other areas so it is entirely possible there will be other locations of
access.
PUBLIC COMMENT:
None present.
ADJOURNMENT:
By proper motion, the meeting was adjourned at 5:21 PM
Respectfully sub itted, d”/
Cissie Seiton
Administrative Secretary
Monthly LIBRARY Reports
for
AUGUST 2005
Systemwide . . .
1.
2.
3.
4.
5.
6.
The Summer Reading Program concluded August 5. Children’s and teen staff from all
locations organized an end-of-Summer-Reading-Program celebration for all participants,
held at Valley Middle School’s lower field. Since the themes for the summer were
”Dragons, Dreams, and Daring Deeds” and ”Joust Read,” the final party was appropriately
titled the ”Fairy Tale Festival,” and featured bounce houses, a make-a-hat craft, ”castle wall”
rock climbing, snacks, pictures with life-size Medieval characters, face painting, a lance-
throwing contest, and party favors. The event attracted over 1800 participants. 3,268
children, teens and adults participated in the Summer Reading Program systemwide,
reading a total of 1,036,037 pages. This represents an increase of 8% over 2004 Summer
Reading Program participation.
Several retirement events were held for departing Director Cliff Lange during August. A
dinner at the La Costa Resort and Spa August 14 featured a formal program including a
video and performance by pianist Richard Glazier. This event was open to the public and
attended by approximately 170. A two-part reception was held August 16 for Library staff,
followed by City staff, to spend time with Cliff. Many Library staff contributed to making
these events memorable.
Library staff as well as representatives of the Library Board, Friends and Foundation
participated in a two-day Library Director recruitment process August 25-26. The process
included tours of library facilities and important community features, interviews with the
Library Administrative team, lunch, and a reception. Many staff member participated and
were invited to provide written feedback regarding their interactions with the candidates.
Seventeen hiring supervisors from throughout the Library attended a city-sponsored
workshop held at the Dove Library August 31, entitled “Competency-Based Behavioral
Interview Training.” This was a two-hour session on creating interview questions that are
most effective in selecting future employees. Partnering with the City’s Human Resources
Department to provide targeted training to support the Library’s competencies is one
initiative of the Library’s comprehensive Employee Training Program.
Carlsbad City Library patrons now have the option of receiving notices of available holds
and overdue items by email instead of U.S. mail. This service began in August, and by the
end of the month, 421 patrons had signed up to receive email notices using the online form.
Approximately 35 more were signed up at the Circulation desk. Staff members are now
meeting to begin the process for planning and implementing telephone notification as
another option for patrons.
On August 30 and August 31, Mary Van Orsdol and Dione Sobin offered staff training on
using the genealogy databases that are now being offered to patrons; several staff members
from both the Dove Lane and Cole Libraries attended.
Monthly Library Reports for August 2005
7.
8.
9.
10.
11.
Adult Learning . . .
On August 16, the City Council officially accepted the donation of a 2005 Dodge Sprinter
van for the Adult Learning Program. Donated by the Carlsbad Girls Club, the van will be
used primarily to transport Carlsbad High School students between the school and Adult
Learning for reading tutoring. Attending the presentation were Girls Club Board members,
administrative staff, Adult Learning staff, high school teacher Judy Gaitan, and 2 high
school students.
Also on August 16, volunteers who will be tutoring high school students met with high
school teacher Judy Gaitan to plan for the coming school year. Tutors were introduced to
new methodology emphasizing comprehension.
The State Library notified the Adult Learning Program on August 30 that Carlsbad City
Library would be one of five California public libraries newly awarded federal Americorps
volunteers for 2006. Carlsbad will have 2 volunteers, each contributing 900 hours of direct
service, such as tutoring, teaching small groups, and doing outreach in the community for
adult literacy. The volunteers will start in January 2006 and serve for one year.
After repeated attempts by the Program Coordinator to contact the building owner, Library
Director Cliff Lange decided that the Adult Learning Program would continue on a month-
to-month lease until contacted by the owner about a longer-term lease. The building
manager has been told that the Adult Learning Program will remain at the present location
until at least August 2007, and the building manager has indicated that the owner has no
plans to evict the Adult Learning Program.
Lynda Jones and Lizeth Simonson (Centro) met with Janie Anderson, fundraising consultant
for the Library Foundation, and Gina McBride of the Foundation Board August 3, to learn
more about the services offered by the Adult Learning Program and the Centro. This
information will be used to prepare materials used in the fundraising campaign for the
Learning Center.
Centro de Informaci6n ...
12. On August 12, an appreciation event for Summer Reading volunteers was held at the
Centro. Five bilingual volunteers dedicated 245 hours to the program and listened to a total
of 1,311 reports from participants.
13. On August 31, at the Head Start Program in Carlsbad, Centro Supervisor Lizeth Simonson
gave a presentation to a group of parents with new children enrolled in the 2005-2006 school
year. Lizeth explained to the parents how the children will be involved with the Library
throughout the year by attending once a week with their class one of the bilingual story-
crafts at the Centro. Lizeth also encouraged the parents to get involved in family literacy
and to visit any of the three Carlsbad City Library sites. Story time schedules were
distributed to the audience.
Monthly Library Reports for August 2005
CCL, Dove Lane ...
14. Saturday storytimes are now being offered weekly by the Children’s Services Division. This
program is conducted primarily by volunteers. Three new volunteers were trained during
August.
15. Preparations are underway for the annual Library Info Fair for Educator’s (L.I.F.E.), which
takes place Saturday, October 8. This program is held at the Dove Library, but Children’s
and Teen Services staff all contribute, in addition to there being information booths
showcasing other city services that may be of interest to educators and families.
16. The majority of Children’s Computer Lab patrons have now grown accustomed to
presenting their library card in order to use a public access computer. This enforcement of
the Library’s standing policy comes in preparation for introducing a public access computer
management system that will enable patrons to reserve their own computer time, using
their library card number. The system is expected to be implemented in the fall.
17. To celebrate the efforts of our volunteers during the 2005 Summer Reading Program, Teen
Services hosted a recognition event August 10. 36 teens attended.
18. On August 3, author Gayle Brandeis attended the First Wednesday Book Club to read from
and discuss her award-winning novel, The Book of Dead Birds; 30 people attended the
program
19. Fourteen teens attended a Pizza and Movie program for young adults August 5, and
watched ”Lemony Snicket’s A Series of Unfortunate Events.”
20. On August 10, 2005, 120 teens attended a free screening of ”Charlie and the Chocolate
Factory”at the ultrastar La Costa Theater.
21. Eight new Pages were hired in August. Two Pages were promoted to the position of Clerk.
Several Pages left for college.
Collection Development & Acquisitions . . .
22. Susan Simpson met with Terry Jacobsen, a librarian with the Santa Monica Public Library, to
discuss experiences coordinating opening day collections for new libraries.
Georgina Cole ...
23. Cole staff and patrons alike have been very pleased with the building temperatures this
We started off quite warm in May and June whiIe a compressor was being summer.
repaired (again!) but July and August have been comfortable.
24. Volunteers, coordinated by Cole Circulation, delivered 92 items to the homebound patrons
that are unable to visit the Library.
Monthly Library Reports for August 2005
25. The two book clubs sponsored by the Adult Services Division continue to be popular. On
August 2 our Tuesday Evening Book Club discussed The Namesake by Jhumpa Lahiri and
on Thursday, August 11, the Thursday Book Club discussed East of Eden by John Steinbeck.
26. Cabling for an additional public access computer in the Genealogy area was installed during
August. The four current computers will be rearranged to allow for more workspace and a
fifth computer will be added in the near future.
27. Genealogy continues to have many successful programs: . On 9 August, Dorothy Miller spoke to the Computer Genealogy Group on using Excel
in genealogy research. 90 people attended. . On 17 August, NSDCGS held its annual potluck. 38 people attended. . On 23 August, Nancy Carlberg spoke to the NSDCGS on “Tracing Your Colonial
Ancestors.” 75 people attended.
28. The History Room assisted many patrons with projects during August. One of particular
interest was a request by SDG&E consultants for material on date and placement of holding
tanks at the Encina power plant. Through use of historic photos, and some detective work,
the History Room was able to pinpoint the age of the tanks in relation to geography around
the site.
29. Cole Circulation Supervisor Candace OConnor retired in early August. Human Resources
will begin the recruitment process to fill the vacancy in September.
30. Two new Senior Librarians began their employment with the City of Carlsbad in August.
Dave Curtis, Senior Librarian in Reference Services, started on August 15 and Audrey Jones,
Senior Librarian in Children’s Services began work on August 22. We are very pleased and
excited to have these two new additions to the Cole Library.
Tech Services ...
31. Sandy Karl has been hired to replace departing Library Technician Beth Davis. Sandy has
worked for the Library’s Circulation Division since 1994.
32. Representatives from Ebsco were here on August 3,9, and 10 to assist in completing control
records in preparation for using the serials module. They scanned in barcodes with the
vendor ID and periodical title ID so that we would not have to enter those numbers
manually. This was a great savings in time and effort for us.
CARLSBAD CITY LIBRARY
MONTHLY USAGE STATISTICS
CCL. Dove Lane
Reference questions
Circulation
People count
In-House Use of Materials
Cole Library
Reference questions
Circulation
People count
In-House Use of Materials
Centro/ALP
Reference questions
Circulation
People count
In-House Use of Materials
Library-Sponsored Proprams
Adult programs
Adult program attendance
Young Adult programs
Young Adult program attendance
Children's programs
Children's program attendance
Summer Reading Program Final Event
SRP Final Event Attendance
Computer Use
All Facilities
Facility Meeting Room Use
Events booked
Event attendance
Events cancelled
Volunteer Hours
Total hours:
AUE-04
10,777
68,65 1
36,156
14,216
5,957
34,148
21,586
6,469
153*
606"
1,430*
123*
20
79**
2
140
8
278
1
1700
9,482
47
1,540 **
387.25"
Aun-05
11,655
73,820
40,243
23,980
5,743
33,412
20,525
7,252
14019 1
718/123
1,594/***
1571***
21
437
3
170
27
1,089
1
(1,800+)
9,629
66
3,118
14
917.5
* Centro and ALP combined. **
*** ALP not reported. *
Genealogy program attendance and events cancelled not reported last year
Dove Children's and ALP count only.
PlKs New Planning for Results: Just What Your
Library Needs
Pat Taviss, Pat Tavlss Consuitlng; CaMornla
Assodatton of library Trustees and Commissioners
Management
This session will provide an overview of PIA'S New
Planning for Results: A Streamlined Approach, with
emphasis on the role of library trustees, commission-
ers, directors and other key dedsion makers. The
benefits of community-based library planning are
now available for libraries of all sizes.
Sponsored by CALTAC
CALTAC Annual Awad Luncheon
Sunday, November 6,2005 B:OO Noon - 1:30 PM
This is CALTAC's annual opportunity to recognize IndMduals
who have made outstanding contributions to the library
community. Come meet our eward-winncrs and hear from
them what libraries mean to them and their communltfes.
Tickets by advanced regktratlon..only. ! Sponsored by: GWbtnia &oci.aUon of Ubrary Tiustees and Commissioners
cost: $35
2000-2010: Public library Bonds, Buildings,
Books and Bytes
Anne Cain, Contra Costa County Library; Linda
Springer, Office of llbrary Construction; Anne
Campbell, Ann Couslneau, CAlTAC representative,
Natlonal Clty Libraw, Solano County Library; panel of
3-6 representatlvles from Bond Act BOO0 grant
rcdpfent agencies
Management
This program will provide an overview of the Bond
Act of 2000, including what the Bond Act achieved in
terms of library improvements and changed commu-
nities, and will present highlights of the 2006 Bond
Act You'll leam what to expect between now and
June 2006 on the Bond Campaign.
Sponsored by the Leghlathe Committee and CALTAC
More Effective Library Advocacy: The Definitive
Guide to Relationships Between Cities, Counties
and the State
David Janssen, CAO, Los Angeies Co. Management
How do dties and counties work with the state In
effecting positive change for ilbraries? How can
library advocates communicate with their elected
officials effectively at all levels of government? What
is the relationship between dties and counties and
the state? David E. Janssen, Ph.D., public adminis-
trator for over thirty years at all levels of government,
will tell you this and more.
Sponsored by the Legisiatlve Committee and CALTAC
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