HomeMy WebLinkAbout2006-03-15; Library Board of Trustees; MinutesApproved
' ITEM #2
MINUTES
MEETING OF: LIBRARY BOARD OF TRUSTEES
DATE OF MEETING: March 15, 2006
PLACE OF MEETING: Carlsbad City Library Board Room
1775 Dove Lane
CALL TO ORDER:
Chair Rob Swette called the meeting to order at 4:06 PM.
ROLL CALL:
Present: Library Board Trustees Bradley, Kamenjarin, Swette, and Tarman
Absent: Trustee Lignante
Also Present: Heather Pizzuto, Library Director
Dave Curtis, Deputy Library Director
Suzanne Smithson, Deputy Library Director
Cheryl Mast, Library Management Analyst
Jessica Padilla Bowen, Library Community Coordinator
Lynda Jones, Sr. Librarian & Adult Learning Program Coordinator
Randal Hopwood, Friends of the Library liaison
Gordon Hoard, NSDCGS liaison
Summer Murphy, League of Women Voters observer
Prior to moving to the formal agenda, Chair Swette formally welcomed new Library
Trustee Marie Bradley as a fully sworn and voting member of the board.
APPROVAL OF MINUTES:
The Minutes were approved with one typographical error correction on page 9.
MONTHLY LIBRARY REPORTS:
Trustee Kamenjarin asked if the landlord for the Colonial Mall is acting responsibly in
getting the roof repaired and paying for the water damage at Adult Learning and Library
Director Pizzuto asked Senior Librarian Lynda Jones to respond.
Sr. Librarian Jones responded that there appears to be multiple problems with leaks
from the roof and that so far the landlord has paid for repairs to the roof and had large
holes cut into the ceiling for large dehumidifiers to be placed in the attic. The inside
work has not been completed and some other tenants still have considerable damage.
Library Director Pizzuto added that the City involved the City's Economic Development
Director as well as an inspector to insure that the staff and public were safe in
occupying the facility and assessing the responsibility of the landlord.
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Minutes of March 15, 2006 Meeting
Trustee Kamenjarin commented that the computer use dropped in comparison to the
same period last year and Chair Swette pointed out that the reduction was probably
greatly attributed to the Cole Library closure during the period and the reduced number
of computers available in the modular building.
Trustee Kamenjarin said it suggests a broader question of whether the Library is able to
track usage by facility to insure that the assets are located appropriately in relation to
demand.
Library Director Pizzuto responded that in the future the Library will be able to track the
usage much more thoroughly once the PC Management system is implemented. She
said that the Library has already determined that the current method of tracking
computer use is inadequate, especially with the addition of wireless access to the
Internet available. In the past, patrons wanting access to the Internet were forced to
sign up to use one of the Library public access computers where now they can bring in
their own laptop and log on.
Trustee Kamenjarin asked when the Library would be able to separate computer use
statistics by facility and Library Director Pizzuto responded that we can do that now but
that a bigger question is whether this number is a valuable number to track in the future.
She referenced the Board's recent discussion relative to the annual report to the State
Library and the fact that the State does not have a good mechanism for measuring
electronic use. That is an area the State is working on and this Library is also exploring
different methods of assessing the way our patrons use the Library for electronic
purposes or how they access material electronically. In conclusion, this particular
number is already an incomplete measure and will probably be replaced altogether with
different measures. In the meantime, she offered to break out the number by facilities
but suggested it would be more meaningful after the implementation of PC
Management, anticipated as sometime in May 2006.
Trustee Kamenjarin was agreeable to wait until then but Trustee Tarman questioned if
patrons were already being denied use of a computer at some facilities because there
are not enough and there is a considerable wait time.
Deputy Library Director Curtis responded that it is not a problem at this point although
there are times when there is a wait, is it usually not of a significant length. He
suggested that perhaps in the future, as the population grows, especially in south
Carlsbad, it may become problematic; however, at the same time more and more
people are taking advantage of the wireless option and using their own equipment.
Deputy Library Director Smithson added that at the Cole facility there was an
occasional patron request for additional computers but with the wireless access now
available she is hoping that will reduce the wait.
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Minutes of March 15, 2006 Meeting
Library Director Pizzuto pointed out that one of the benefits of the PC Management
system is to allow us to turn over computers faster and meet the demand more
appropriately by allocating time to patrons based on the number of available computers.
She also emphasized that the Cole Library has physical limitations in networking,
cabling and the ability to add computers. No matter what we think we would like to do
at the Cole Library, our restrictions and constraint is the physical plant. At the same
time, as we move forward with the Learning Center we will be adding computers there
and additional computer access in the northern area of the City.
Library Pizzuto went on to explain that the City routinely conducts a resident telephone
survey and the most recent one indicated that 90% of the residents own computers and
close to 75% have "high-speed" connections. She said that in view of that, the Library
may need to consider the actual need when allocating our resources and whether there
are other needs the Library should address.
Trustee Tarman asked if there were computers strictly for catalog access, noting that
he only uses the computer in the library for that purpose and has never encountered a
wait.
Deputy Library Director Smithson responded that there is less of a problem accessing a
computer for the catalog and that if there is a wait it is usually for the computers in the
lab.
Trustee Kamenjarin noted that he had seen school children waiting for a computer to do
their homework and that providing wireless access does not solve their problem as they
don't have a high-priced laptop to use. His concern was that the Library was providing
the service for all areas of community, not just the affluent.
Deputy Library Director Smithson responded that regrettably the two facilities that have
the most requests for more computers (Cole and Centra) are the two that don't have
the physical capability to add them.
Trustee Bradley asked Deputy Library Director Smithson if she felt the decline in the
statistic was a result of the Cole being closed. Deputy Library Director Smithson
responded that the Cole was closed for seven weeks and that she felt the reduced
computer use was a combination of fewer computers and the shortened hours, as they
closed every evening at 6:00 pm instead of 9:00 pm.
Chair Swette commented that all this time he thought the statistic reported for computer
use was hours used, not patrons, and that he would like to see information on the
number of hours used compared to the number of hours available.
Library Director Pizzuto responded that with the implementation of PC Management we
should be able to provide the Board will all sorts of information as well as allow better
utilization of the resources we have.
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Minutes of March 15, 2006 Meeting
Chair Swette requested that when PC Management is previewed for the Board as an
agenda item, the Board also review some of these issues related to computer usage.
IN-HOUSE USE STATISTICS REVISION:
Library Director Pizzuto reminded the Board that this item is a follow-up to the previous
report in which there appeared to be a problem with the in-house use statistics. Library
Business Systems Specialist Devin Castel analyzed and reviewed the prior data and
determined that the software program was not calculating them correctly. He was able
to identify the problem, go back and recalculate the numbers which are provided here
and subsequently chose a different application of the software to generate the report in
the future.
LITERACY GRANT MID-YEAR REPORT TO THE STATE LIBRARY:
Library Director Pizzuto explained that this is a report not previously shared with the
Board and that Senior Librarian Lynda Jones was on hand to review the report in our
continued effort to provide information about the services that will be moving into the
Learning Center.
Senior Librarian Jones gave a brief review of the history of this State Library Literacy
Grant, pointing out that Carlsbad City Library was one of the original 27 libraries
selected for the grant at its inception back in 1984. The grant is now a matching grant
and awards are based on a formula which takes into consideration the amount of local
dollars spent on adult literacy services for English-speaking adults in the previous fiscal
year and a per capita amount based on the number of adult English-speaking learners.
Any other literacy programs serving other than English-speaking adults are not included
in the matching.
This year's grant was $32,462.00, the largest we have ever received.
Sr. Librarian Jones had prepared a summary report that compared the statistics for the
same period in 2004. Highlights of the report included an increase of 25% in the
number of adult learners receiving instruction and a 90% increase in the number of
instructional hours; a 48% increase in the number of volunteer tutors and a 92%
increase in the number of volunteer tutor hours.
Trustee Tarman asked why adult learners leave the program and Sr. Librarian Jones
responded that they leave for a variety of reasons. Sometimes the learner has met
their personal goals but most often it is for "life" reasons, such as having to get a
second job or take care of a family member, and usually they come back when the life
situation improves.
Trustee Bradley asked if this 30% stop-out for our program was the average and Sr.
Librarian Jones responded that actually the statistic is usually higher, closer to 70%, in
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Minutes of March 15, 2006 Meeting
any adult education program. Our Adult Learning Program has a higher retention rate
than most of the programs in the State.
Library Director Pizzuto commented that her own learning from the report was the
amazing range of demographics in terms of both the age of the learners and also the
ethnicity.
Chair Swette asked how the participants learn about the program and Sr. Librarian
Jones responded that primarily it is word of mouth but over the years there has been a
fair amount of national publicity about literacy and its connection with the library. She
said there are also incidents where an employer refers them to the program.
Library Director Pizzuto added that the Library is currently working on a new brochure to
include the ALP and Centra as the two programs move into the Learning Center. The
program was also recently highlighted on the Quarterly Update for the City, which is
running regularly on Adelphia cable and copies of the DVD are available at the Library.
Chair Swette asked how many of the learners are Carlsbad residents and Sr. Librarian
Jones responded that she did not have that information at hand. She added that both
the learners and the volunteers come from the entire region. Oceanside has a very
good program but the County Library stopped offering literacy services for many years,
although it has resumed its program.
Chair Swette noted that the report shows an average of 10 hours a month in volunteer
time and asked what that entailed.
Sr. Librarian Jones explained that beginning with an hour and a half orientation, the
volunteer tutor then participates in three hours of training, a get-acquainted meeting
with the learner, a meeting with the staff to review the information on the learner and to
develop a learning plan specific to the individual. The tutor and the learner meet twice
a week for an hour and a half ideally, and in addition to those sessions the tutor is
putting in preparation time for each lesson.
In conclusion of her presentation, Sr. Librarian Jones reminded the Trustees of the
Annual Celebration Event being held on March 26, from 3:00 until 5:00 at the Carlsbad
Senior Center.
Trustee Kamenjarin commented that it was great to see public money being spent so
productively.
BUDGET GUIDELINES & HIGHLIGHTS FOR FY-06-07:
Library Director Pizzuto reported that the library is in the final stages of preparing the
preliminary budget for submittal.
Management Analyst Mast explained the minor changes in the guidelines from those of
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Minutes of March 15, 2006 Meeting
the past and explained that the first submission was based on a 6% index bringing the
Library budget for FY06-07 up to $9.4 million as currently submitted. The Library will
formally present the budget to the Finance Department the first week in April and
respond to any questions or concerns. Following the presentation to Finance, a
summary of the preliminary budget will then be provided to the Library Board.
Trustee Kamenjarin asked if the budget included the operating expenses for the
Learning Center.
Management Analyst Mast responded that the Learning Center is not scheduled to be
in operation until 2008, at the earliest; however, we are asking for minor increases in
the operating budget but the operational plan has not been fully developed for the
Learning Center yet. The plan will be in final form probably by this time next year and
we can adjust the budget one more time for 07-08.
LIBRARY PROGRAMS REPORT:
Library Community Coordinator Jessica Padilla Bowen shared binders containing the
press releases and articles written about the Library and its services, as examples of
the work done by the Programs and Graphics Division.
She detailed the various types of Library programs and the funding sources for them,
including the Friends of the Library, the Schulman Endowment funds and the Library
block budget funds designated for that purpose.
In explaining her responsibilities, she noted that for larger programs, such as the
Carlsbad Reads Together, there is an entire committee of Library staff members
working together, but the smaller scale programs are her responsibility, including
booking the artist and the facility for the event.
Chair Swette asked for an update on the Carlsbad Reads Together program.
Community Coordinator Padilla Bowen reviewed the schedule for the discussion groups
and author Ray Bradbury's scheduled talk and book signing on Saturday, April 8th. She
explained that an overflow crowd is anticipated on that night and Library Media staff is
making arrangements to show the program on closed circuit video in the Gowland
Meeting Room. This will be a ticketed event for both the auditorium and the meeting
room seats, and the tickets will be available at no charge, on a first come first served
basis the evening of the event. Also scheduled is a panel discussion of the book on
Thursday, April 20th, exploring the themes of the book, Fahrenheit 451. And finally, the
usual Wednesday night film series will be films based on Mr. Bradbury's books:
"Fahrenheit 451", "The Illustrated Man" and "Something Wicked This Way Comes."
In response to several questions about the possibility of a huge crowd, Library Director
Pizzuto explained that the Library was investigating other methods of distributing the
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Minutes of March 15, 2006 Meeting
program and we are waiting for approval through Mr. Bradbury's agent to video tape the
program to be played later on Adelphia cable.
Chair Swette expressed concern that turning people away might create bad publicity for
the Library, especially if they did not know the seating was limited, that the line forms
early and tickets were first come first served.
Library Director Pizzuto responded that the word about the tickets and limited seating
has been included in all the press releases and advance publicity. The information is
posted on the City's website and also explained in the resource guide for the event.
The Community Coordinator added that even though the procedure is standard for
Library programs, it is always repeated in the press releases, flyers and signs but
people often don't read the entire piece or sign. It has happened on occasion that we
have had to turn them away, but she added that we are trying to mitigate that possibility
by always including the specifics.
Chair Swette asked if we could broadcast it into the local theater and Library Director
Pizzuto explained the key issue is the rights to the program and to what Mr. Bradbury is
willing to agree and we are trying to get permission to distribute it various ways.
Community Coordinator Padilla Bowen said the committee had considered asking Mr.
Bradbury to do more than one event but his agent was not willing to consider it due to
Mr. Bradbury's stamina and age.
Library Director Pizzuto explained that Community Coordinator Padilla Bowen is also
manages the Library's graphics office located upstairs in the Cole and she invited the
Board to tour that area after the meeting today.
BALANCED SCORECARD SURVEYS:
Library Director Pizzuto reminded the Board that there are three efforts currently
underway in connection with the Balanced Scorecard project. The first is the Library
telephone survey of 400 residents which is already in process. The second is the
intercept survey which is very similar in content to the telephone survey but which also
gathers information from library users specifically about their experience in the Library.
We anticipate initiating that survey in mid to late April. We are also looking for about
400 respondents to the intercept survey. The third method of surveying is the Mystery
Shopper and the sampling was contained in the Board packet. These are anonymous
users of the Library who are coming to "shop" our Library facilities. We know that so far
one shop of the Dove Lane and one of Cole have been completed but we have not
received the results.
Trustee Bradley commented that although she is a consistent user of the Library, she
was unaware of the location of the elevators in either building.
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Minutes of March 15, 2006 Meeting
Library Director Pizzuto and Deputy Library Director Smithson identified the locations
for the elevators in the two facilities and Library Director Pizzuto added that this was a
good indicator because we hope to improve way-finding methods as a result of what we
learn about the customer's experience.
Library Director Pizzuto stated the staff will be bringing the results to the Board as we
receive them but do not expect to have a comprehensive look until May. We may ask
the CalState San Marcos consultant to attend the May meeting to come and present
the results and answer questions.
DIRECTOR'S REPORT:
RFID - As of March 10th approximately 80,000 items had been tagged and we have
completed the first floor of adult and juvenile materials at the Dove Lane location.
Currently more than a dozen volunteers are partnering with the Dove Lane Library staff
in doing the tagging at that facility. We are now looking at tagging the Children's
collection at the Cole in order to get it finished before the Summer Reading Program
begins in late June. In the meantime, Deputy Library Director Smithson has been
interviewing applicants for the part time Library Volunteer Coordinator position and is
hoping to make a selection by the end of this month. We anticipate that the new staff
member will greatly boost the volunteer effort.
Library Learning Center - The bids for the project were initially scheduled for opening
on March 22na but there was a need to issue an addendum to respond to a number of
questions received from potential bidders. The date has been extended by one week
and we anticipate the bid opening sometime during the week of March 27.
Design for Circulation desk & workroom - The Library is working with an architect on
the conceptual designs for both of these areas related to the implementation of RFID
but have not received the drawings yet. Additionally we are actively looking at a variety
of options that our staff has proposed for noise mitigation, different ways in which we
can reduce noise particularly at the Dove Lane facility where it is a chronic problem.
ALA/PLA Conference in Boston - The week of March 20 - 25th the Library Director
and both Deputy Library Directors will be in Boston for the Conference but available by
cell telephone in case of an emergency. Library Management Analyst Cheryl Mast will
be the acting Director with Senior Library staff scheduled to respond to most of the day
to day operational issues.
Staff Recruitments - The two Librarian l/ll positions, one in Children's at Dove Lane
and one in Tech Services, have been filled and Amanda Kalish has joined the staff in
Children's this week. The start date for the new employee in Tech Services is still in
negotiation. The Senior Librarian for the Reference Division at Cole has also been
selected but will not been announced until the results of the physical are received in
Human Resources.
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Minutes of March 15, 2006 Meeting
FOUNDATION REPORT:
Trustee Tarman reported that the primary purpose of the last meeting was a tour of the
facility on Eureka which will become the Library Learning Center. Sr. Librarian Lynda
Jones, Program Coordinator for Adult Learning and Community Outreach Supervisor
Lizeth Simonson from Centra guided the tour pointing out the architect's plans for their
respective programs and layout of the interior.
Library Director Pizzuto asked if the Library Board would like to see the floor plan layout
for the Learning Center.
FRIENDS OF THE LIBRARY:
Friends' Liaison to the Board Randy Hopwood announced that the Friends of the
Library have not had a meeting since this Board last met and therefore he had nothing
new to report.
GENEALOGICAL SOCIETY:
NSDCGS Liaison to the Board referred the Trustees to the monthly newsletter and
added that yesterday the computer user group filled the Council Chambers for an
excellent presentation by Sr. Librarian Mary Van Orsdol on using the Library's on-line
catalog, wi-fi, and inter-library loan.
LIBRARY BOARD COMMENT:
Chair Swette reported that he and Library Director Pizzuto attended a CALTAC
Workshop last weekend in Burbank on "Making the Case for Libraries." Sate Librarian
Susan Hildreth spoke about the economics of libraries, how libraries play a central part
in the economy, and how do you measure the outcome of someone interfacing with the
library? The program also covered advocacy for Library Board Trustees and what they
can and cannot do, depending on whether they are elected or appointed. Another part
of the program was devoted to two case studies on fund-raising and creating
community support for a bond measure.
Chair Swette asked if the current trustees' names and contact information could be
listed on the City's webpage.
Library Director Pizzuto responded that currently there is a group developing the City's
website and determining content for individual department pages. The members of all
the Boards and Commissions are available in certain areas of the website although they
are not well identified. Library Community Coordinator Jessica Padilla Bowen serves
on that committee and perhaps could raise the issue with the committee and report
back to the Board.
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Minutes of March 15, 2006 Meeting _
Community Coordinator Padilla Bowen responded that there is a sub-committee looking
at staff directories in general and investigating getting a content management system
for the website that will have that function of a staff directory. The committee is also
working with the City Attorney's office to identify what information they want and need to
provide for the users.
Chair Swette added that he thought it was important for that information to be readily
available. Currently if you click on "Trustees" the information provided is very general
and should someone want to contact a Trustee with a question or problem they do not
have contact information available.
Trustee Tarman suggested that "down the road" the Board might want to be featured at
a state meeting to focus on the Library Learning Center once it is completed as there
probably isn't another program like it in the state.
The Board agreed it was a great idea and Chair Swette suggested perhaps Carlsbad
could host a CALTAC meeting.
Library Director Pizzuto added that the content of several of the presentations at the
workshop will be posted on the website and all the Trustees are CALTAC members and
have access to the website. Both Mary Minow's presentation on the advocacy role of
trustee groups and Susan Hildreth's presentation will be available.
PUBLIC COMMENT:
None present.
ADJOURNMENT:
By proper motion, the meeting was adjourned at 5:20 PM
Respectfully submitted,
Cissie Sexton
Administrative Secretary
ITEM #3
Monthly LIBRARY Reports
for
FEBRUARY 2006
Systemwide ...
1. RFID tagging progress continues as the project transitions at the Dove Lane library
with Dove Lane Library staff and volunteers taking over the task now that Cole
Library has reopened. This involves scheduling and training of many new
"taggers". As of February 24th, 67,000 items (21 percent of the collection) have been
tagged.
2. On February 13th, several library staff visited National City's new library and the
two larger Chula Vista libraries. The trip was arranged so that staff could take
advantage of these libraries' experiences with RFID and self check out stations.
National City has implemented RFID and their sharing was very valuable to staff.
Chula Vista has made a major push to go "all self check" with their marketplace
concept and they were very gracious in showing both of their libraries to Carlsbad
staff.
3. On February 22nd, Young Adult Librarian, Darin Williamson provided library
orientation tours to two classes from Grauer School in Encinitas. The juniors were
given a tour of the library and its resources including training on the OP AC and
online databases.
4. On February 10th, Young Adult Librarian, Darin Williamson hosted the popular
Friday program, Pizza and a Movie Night, for 25 teens.
5. Library Division Heads have been very busy putting together their budget
materials for FY 06/07. Budget requests will be compiled during early March for
submittal to the Finance Department March 13th.
6. The February 6th Carlsbad Play readers performance of "Brooklyn Boy" by Donald
Margulies played to a standing room audience in the Schulman Auditorium.
7. The Friends of the Library sponsored jazz concert on February 19th featured the
North County All Stars and played to a crowd of more than 200 people.
Adult Learning ...
8. The Adult Learning Program was featured in the City's "Carlsbad Community
Update" program on Adelphia Cable February 28th. Adult learner Nyla Henry
shared her reasons for coming to the program and how her life has changed, and
her tutor, Becky Sciglimpaglia, spoke of what tutoring has meant to her.
Coordinator Lynda Jones talked about how the program contributes to the larger
community. A variety of other tutors and learners were included. The piece will
continue to air for several weeks.
Monthly Library Reports for February 2006
9. On February 21, mild rains over the 3-day weekend produced more flooding in
classroom "M," with water from the ceiling soaking much of the same area that
were damaged on January 3. The custodian was able to cover the books in time and
put 2 wastebaskets to catch water so only an atlas was damaged. On the other side
of the wall, the ceiling in the building's common area collapsed, leaving debris in
the hallway and insulation and other materials hanging from the ceiling.
Coordinator Lynda Jones and Library Director Heather Pizzuto involved the City
Facilities, Economic Development, Risk Management, and Building Departments in
evaluating the damage. The building owner was contacted and he brought in
workers to repair the roof and dry the carpets and ceilings. During rains February
27-28, no further damage occurred in classroom "M" or the hallway in front of the
women's room, but new flooding and minor damage occurred in other parts of the
building. No repairs have yet been made to ceilings or carpets.
Centre de Informacion ...
10. Computer classes taught in Spanish at the Centre expanded from one to two in
February. The two groups meet on Thursdays before the Centro opens: 9:00 a.m.
for beginners and 10:00 a.m. for the intermediate level class with the adults who
have already completed the beginner course. The eight-week courses will provide
participants with the skills needed for more advanced computer classes.
11. Centro de Informaci6n Supervisor, Lizeth Simonson gave a presentation in English
and Spanish at the Laurel Tree Head Start in Carlsbad. She also attended the
monthly meeting of the Carlsbad Youth Enrichment Services (Y.E.S.) and updated
them on the progress of the Learning Center.
CCL, Dove Lane ...
12. Departmental interviews for Childrens Librarian I/II took place on February 2nd.
The successful candidate, Amanda Kalish, is slated to begin work on Monday
March 13th.
13. Local singer and storyteller, Josiah, appeared in the Gowland Meeting Room on
February 23rd. 27 children and adults attended his program celebrating Black
History Month.
14. The Children's Garden is nearing completion and the gazebo is to be delivered and
assembled over the first week of March. Lighting is to be installed in the gazebo for
safety and functionality.
15. Technical Services' cataloging librarian vacancy has successfully been filled.
Although her start date is not until May 1st, the division is excited to bring Laura
Coleman on. She has a great deal of experience including work in special, academic
and public libraries.
Monthly Library Reports for February 2006
16. Carlsbad City Library Hour January programming, produced by Media Services,
featured acclaimed singer Eve Selis. Ms. Selis and her band were recorded live in
the Schulman Auditorium, and shown on Adelphia Channel 3. Library programs
are also aired on KOCT Oceanside and Del Mar Access TV.
Georgina Cole ...
17. Cole Library staff are happy to be "home" following completion of the HVAC
project after providing services out of a temporary modular facility during January
and most of February. The Library re-opened on Wednesday, February 22 with
both visible and not-so-visible changes to the facility. The Library was closed on
Monday, February 20 (President's Day) and Tuesday, February 22, so Library staff,
Facilities staff, I.T. staff, and contractors could complete the work necessary to open
to the public.
18. Summary of accomplishments and changes
• Library staff checked in, transferred, and reshelved approximately 6000
items from the modular into Cole.
• The fiction, mystery, science fiction, western, young adult, audio-visual,
children's audio-visual, paperback, periodicals, new book, and Friends' book sale
areas were all shifted or re-configured following the installation of new shelving.
• Cole Library had great success with their "self-serve hold pick-ups" in the
temporary modular facility and staff agreed to implement this new service
permanently near the circulation area.
• The Friends of the Library have a new location for their book sale area.
The new area provides a more prominent position for the sale as well as freeing
shelving in the overflowing audio-visual area.
• The Local History collection, which had been completely packed up, was
moved back in and re-configured for better public service and to include new
locking file cabinets.
• Temporary signage for many of the changes is in place and permanent
signage is planned for the near future.
19. Cole Library staff members continued to attend many training opportunities while
providing interim service including inservice training, workshops, and online
reference courses. One particularly unique workshop was presented by Senior
Librarians Audrey Jones (Childrens) and Mary Van Orsdol (Genealogy). This
workshop covered "How to Ask a Reference Question" and "Model Reference
Behaviors." Thirteen employees in three divisions attended this workshop.
20. The Mother/Daughter programs continued during the building closure. Both the
8th grade and older group and the 6th and 7th grade group met at members'
homes. Both book clubs for adults also met at the Adult Learning Program location.
Monthly Library Reports for February 2006
21. The Library received $395 in donations in memory of former Senior Librarian,
Genealogy Division, Ray Brookhart. Senior Librarian Mary Van Orsdol wrote letters
of acknowledgement to the donors and a letter to Marilyn Brookhart. The Library
will use these donations to purchase items for the Genealogy Collection.
22. Library services to the Homebound continued during the Cole closure with 104
items delivered to patrons who are unable to visit the Library in person.
23. Carlsbad History Room Library Technician, Susan Gutierrez, recorded an oral
history and received donations of family documentation from Jim Wilson who
descends from two early Carlsbad families, the Rawsons and the Wilsons. The
Wilsons owned the land where the Safety Center, the Georgina Cole Library, and
part of Holiday Park are now located.
CARLSBAD CITY LIBRARY
MONTHLY USAGE STATISTICS - FEBRUARY 2006
CCL Dove Lane
Reference questions
Circulation
People count
In-House Use of Materials
Cole Library - Modular SeTrviceS 2/1/0^2/21/06
Reference questions
Circulation
People count
In-House Use of Materials
Centro/ALP
Reference questions
Circulation
People count
In-House Use of Materials
Library-Sponsored Programs
Adult programs
Adult program attendance
Young Adult programs
Young Adult program attendance
Children's programs
Children's program attendance
Computer Use
All Facilities
E-Mail Notification
New Users
Outbound Notices (Hold, Overdue 1 & 2)
Cumulative Total (Began August 2005)
Telephone Notification
New Users
Cumulative Total (Began December 2005)
Facility Meeting Room Use
Events booked
Event attendance
Events cancelled
Volunteer Hours
Total hours
Feb-OS
12,656
70,249
38,557
14,087
4,369
32,811
21,800
4,942
208/18
848/124
1,818/*
168/*
26
353
5
43
51
813
8,369
**
**
**
94
4,491
16
943
Jan-06
13,494
78,498
42,260
15,772
2,529
8,803
8,680
0
155/178
684/174
1,942/*
126/*
18
331
4
56
69
1,890
7,041
861
4,028
202
80
3,390
19
1,034.25
Feb-Otf
11,761
72,614
36,633
13,946
2,899
12,260
9,230
1,616
172/198
770/145
1,7837*
1767*
17
294
4
51
69
2,333
6,732
671
4,151
5,983
197
857
1,179.75
* ALP not reported.Email/Telephone Notification not reported last year.
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
Revised In-house use stats
July 05 - December 05
ITEM # 4
Dove Lane
15,776
14,496
12,519
13,710
11,877
10,661
Cole
6,450
8,044
7,705
6,738
6,164
5,067
March 2006
California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006
a BB vxelsi*/1* '***'•
REPORTING
Page 1 nf S
ITEM # 5
California State Library
Mid-Year Report FY 2005/2006
Name of Library: Carlsbad City Library
Main Menu | Reports | Log off
View Printable Version
1. Applicant name and jurisdiction: Carlsbad City Library
2. Applicant contact: Lynda L Jones Phone: 760-434-2998
Fax: 760-720-7621 E-mail: ljone@ci.carlsbad.ca.us
, Address: Adult Learning Program, 1207 Carlsbad Village Dr., Ste. O, Carlsbad,J CA 9.2008 , ' .; .
p Check here if your contact information has changed since last report submitted
—' (including email address).
1 Number of Library sites in your jurisdiction that provide direct literacy services
(e.g. dedicated literacy staff and office) and/or literacy support services (e.g.
literacy referral/materials collection/training site/tutor-student meeting
place/etc.)
Q Number of other literacy sites in your jurisdiction not in libraries
Comments:
REPORT
NAME
Tutor
Activity
COMMENT
After their get-acquainted meeting with the learner, the tutor Is required to have a 1-2 hour
coaching session with a staff member focusing on the goals of their particular learner and
materials and methods chosen especially for that learner.
http://clls.literacyworks.org/view.asp?litid=LITM616&tvoe=rjreview
California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 2 of 8
Adult Learner Activity Report:
SEMI-ANNUAL SUMMARY
1.
2.
3.
4.
5.
Continuing Adult Learners from prior reporting period
Adult Learners who began instruction during this reporting period. (July 1 -
December 31)
Total Adult Learners who received instruction during this reporting period.
Adult Learners who left during this reporting period.
Adult Learners remaining at the end of this reporting period.
Mid-Year
65
31
96
29
67
Fina
0
0
0
0
0
1
i
6.
!
Cumulative total Adult Learners who received instruction this fiscal year.
Includes students that were instructed but who left before the end of filing
periods.
96 . 0
!
Adult Learner Demographics
7.
Ethnicity
Asian
Black
Latino
Native American
Pacific Islander
White
Other
Unknown
Total:
Mid-Year
16
6
33
1
. 2
35
3
0
96
Male
Unknown
28
0
Final
0
0
0
0
0
0
0
0
0
0
0
1 Age
16-19
20-29
30-39
40-49
50-59
60-69
70+
Unknown
Total:
Mid-year
0
8
20
28
27
10
3
0
96
Final
0
0
0
0
0
0
0
0
0 1
Female
Gender Total:
68
96
0
0
8. f
9. \t
f
10. 1
_i
11. l>
«Jults referred to other programs (never Instructed) this reporting period
\dult Learners awaiting instruction or rematch at end of this reporting
eriod
"otal number of Adult Learner instruction hours for this reporting period
can include one-on-one tutoring, small group, computer instruction, etc.)
Jumber of books given to Adult Learners.
Mid-Year
154
26
2897
140
Final
0
0
0
0
Total
2897 |
14°JL
httTV//r,11s.literaevwnrk's nrcr/view a<?r>91itirI=T .
California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 3 of 8
Family Literacy Report:
The number of Families participating (families can participate in a number ofdifferent ways; attending special FFL programs is just one way to participate): AnAdult Learner Family must have at least one child under the age of 5.
Note: These are unduplicated counts (except where noted)
1.
2.
3.
1 4-
5.
6.
Total Number of Adult Learner Families Served *
Total Number of Children under 5 served In these families.
Total Number of Children age 5 and older served in these families.
Number of FFL Meetings Held
Number of FFL Attendees as of report date, (cumulative count)
Number of books given to FFL families
Mid-Year
0
0
0
0
0
0
Final
0
0
0
0
0
0
Total
0
0
0
0
0
0
Volunteer hour information for family literacy is on following page.
ELLI Report:
JNote: These are unduplicated counts(except where noted)
fi~
(2-
3.
i
Total number of ELLI Children served.
Total number of ELLI Parents served.
First or Home Language of ELU Children served:
Spanish
Vietnamese
Hmong
Chinese
Other:
Other:
Other:
Total
Mid-Year
0
0
0
0
a
o
0
0
0
0
Final
0
0
0
0
0
0
0
0
0
0
Total
0
0
0
0
0
0
0
0
0
0
4.
5.
6.
7.
8.
Number of Group Meetings held with just ELLI Children.
Number of Group Meetings held with just ELLI Parents.
Number of Group Meetings held with ELU Families.
Number of ELLI Atterrdees'as of report date, (cumulative count)
Number of books given to ELLI participants.
0
0
0
0
0
0
0
0
0 ""
0
0
0
0
— 0
0
Volunteer hour information for ELLI program is on following page.
MILS Report:
JNote: These are unduplicated counts(except where noted)
I1'1
i2.
h.
!«•
is.
1 6-
Number of Children under 5 served.
Number of Children age 5 and older served.
Number of Parents/Caregivers served.
Number of MLLS Site Visits
Number of MLLS Attendees as of report date, (cumulative count)
Number of books given to MLLS families.
Mid-Year
0
0
0
0
0
0
Final
0
0
0
0
0
0
Total
0
0
0
0
oo !
j Volunteer hour information for MLL.S program is on following page. |
htto ://clls. literacv works. or e/view. asD?litid=:LITM616&tvDe=rjre vie w
California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 4 of 8
ESL Report:
Note: If you have already counted these as adult learners do not count them here.
These are unduplicated counts(except where noted)
1.
2.
Number of ESL Adults served.
First or Home Language of ESL Adults served:
Spanish
Vietnamese
Hmong
Chinese
Other:
Other:
Other:
Total
3.Number of books given to ESL learners
Mid-
Year
0
0
0
0
0
0
0
0
0
Final
_0j
0
0
0
0
0
0
0
0
Total
0
0
0
0
0
0
0
0
0
0 0 ] 0
Volunteer hour Information for ESL program Is on following page.
"Other Services:" Report:
Include outreach and educational programming to at-risk populationprovided through your literacy services office and not funded by CLLS.
Note: These are unduplicated counts(except where noted)
1.
1
i
1
Program #1 Name: Carlsbad High School Partnership
Program #1- Service Recipients u
s
u
Other at risk Children under 5
Other at risk Children ages 5-17
Other at risk Adults
Mid-Year
39
0
39
0
Final
0
0
0
0
Total
39
0
39
0
Briefly describe this service.
Tutor Special Education high school students in reading during the school day at Adult Learning library site.
2.Program #2 Name:
Program #2 Service Recipients ~"~l
i j
! i
Other at risk Children under 5
Other at risk Children ages 5-17
Other at risk Adults
0
0
0
0
0
0
0
0
0
0
0
0
Briefly describe this service.
'
3.
T™«•
Program #3 Name:
Program #3 Service Recipients i j
i i
r ii j
Other at risk Children under 5
Other at risk Children ages 5-17
Other at risk Adults "
0
0
0
0
0
0
0
0
0
0
0
0
Briefly describe this service.
Number of books given to people not part of the CLLS target group. j 0 j 0 j
_
httn-/yc11s.1iteracvworks.ore/view.asD?litid=LITM616&tVDe=Dreview 2/21/2006
California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 5 of 8
Volunteer Hours - All Programs
1,
2.
3.
4.
5.
6.
7.
8.
All Volunteer Adult Literacy Instruction (ALS/FFL/MLLS)
(Can Include one-on-one tutoring, small group, computer instruction, etc. provided
by volunteer)
ELLI Volunteer Tutor Instructional hours for adults & children
ESL Volunteer Tutor Instructional Hours
(Not State Library grant supported)
All Other Volunteer Hours in Literacy Services
(Non-instructional hours volunteered. Includes training and prep time.)
Families for Literacy
(Non-instructional hours volunteered) #5 is a subset of #4
MLLS Volunteer Hours
(Non-instructional hours volunteered) #6 is a subset of #4
Total of Volunteer Hours
How many non-tutor volunteers do you have in your literacy program?
Mid-
Year
2217
0
0
1534
0
0
3751
3
Final
0
0
0
0
0
0
0
0
Total
2217
0
0
1534
0
0
3751
3
Volunteer Tutor Activity Report - Adult Literacy:
SEMI-ANNUAL SUMMARY
1.
2.
3.
4.
5.
Continuing Volunteer Tutors instructing from prior reporting period.
Volunteer Tutors who began instructing during this reporting period. (July 1 -
December 31)
Total Volunteer Tutors who instructed during this reporting period.
Volunteer Tutors who left during this reporting period.
Volunteer Tutors remaining at the end of this reporting period.
6. [cumulative total Volunteer Tutors who instructed this fiscal year to date (YTD)
Mid-
Year
58
13
71
17
54
71
Fina
0
0
0
0
0
1 Total
0
Volunteer Tutor Demographics
7.
"i
i
Ethnicity
Asian
Black
Latino
Native American
Pacific Islander
White
Other
Unknown
Total:
Mid-Year
5
0
0
0
1
65
0
0
71
Final
0
0
0
0
0
0
0
0
JLJ
[ _Ui "" "HMale
i Unknown j
" 1
1
JLJ
Age
16-19
20-29
30-39
40-49
50-59
60-69
70-1-
Unknown
Total:
Mid-Year
0
8
7
7
27
14
1
7 i
Final
0
0
0
0
0
•1— —
1 1
» II
— 1
0
0
0 i
1
_J
Femalej j
Gender Total:'
5,
^ 1
, J
0
0
1
httrv//o,11s literar.vwnrks iriH=T TT1VT61 f,Xr±\m^—r
California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 6 of 8
8.
9.
10.
11.
12.
Volunteer Tutors trained during this reporting period
Volunteer Tutors awaiting training/matching/re-matching at end of this
reporting period.
Number of Tutor trainings conducted during this reporting period.
Number of in-service workshops offered for tutors during this reporting period.
New tutors are required to complete # tutor training hours before
beginning to tutor,
Mid-
Year
16
27
5
1
5
Final
0
0
0
0
0
Total
16
5
1
i,, , , i
httD://cllsliteracvworks.ore/view.asD?litid=LITM616&frne=nreview
California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 7 of 8
Staff Commitment
Library Personnel
Position/Job Title
Literacy Coordinator
Literacy Assistant
Total:
.staff is city or county or district employee)
Report as FTE
Adult
Program
0.9
1.8
2.7
Family
Program
0
0
0
ELLI Program
0
0
0
MLLS
Program
0
0
0
ESL
0
0
0
Other
0.1
0.2
0.3
Contract Personne
Position/Job Title
AmeriCorps members
(2 partime)
Total:
fnot a city/county/district employee)
Report as FTE
Adult
Program
0.45
0.45
Family
Program
0
0
ELLI Program
0
0
MLLS
Program
0
0
ESL
0
0
Other
0
0
FTE Grand Totals: I 3.15 0 0 0 '0 1 0.3
V *
California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 8 of 8
Financial Mid-Year Report for Fiscal Year 2005/2006
Budget
Categories
[1. Salaries
and
| Benefits
\2. Contract
Staff
3.
Operations
14. Library
[Materials
5.
Equipment
($5K+)
6. Indirect
Costs (not
to exceed
10%)
Total:
Total ALS:
Approved Budget
Adult Literacy
Services
CLLS
$0.00
$0.00
$32,462.00
$0.00
$0.00
$0.00
$32,462.00
, Local
$142,588.00
$6,615.00
$41,540.00
$1,500.00
$0.00
$0.00
$192,243.00
$224,705.00
Families
for
Literacy
t
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
ELLI
11 j5
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
MLLS
4" jf
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
ESL
' '•':
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
Other
Services
$15,842.00
$0.00
$0.00
$0.00
$0.00
$0.00
$15,842.00
Total
£
$158,430.00
$6,615.00
$74,002.00
$1,500.00
$0.00
$0.00
$240,547.00
Grand Total:
Funding Source
'. State
Revenue
$0.00
$0.00
$32,462.00
$0.00
$0.00
$0.00
$32,462.00
Local
Revenue'
$158,430.00
$6,615.00
$41,540.00
$1,500.00
$0.00
$0.00
$208,085.00
$240,547.00
Budget
Categories
* * • 't-' »,
1. Salaries
and
Benefits
2. Contract
Staff
3.
Operations
4. Library
Materials
5.
Equipment
($5K+)
6. Indirect
Costs (not
to exceed
10%)
*
Total
Expended:
Grand
Total
Expended:
Expenditures for Year to Date
Adult Literacy
Services
S|%k
$0.00
$0.00
$6,897.00
$0.00
$0.00
$0.00
$6,897.00
JiWfof
$66,728.00
$0.00
$19,930.00
$750.00
$0.00
$0.00
$87,408.00
$94,305.00
Families
for
Literacy
',;'#$
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
ELLI
£>:&
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
MLLS
*">&
t%
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
ESL
?AO££
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
Other
Services
rfc"^, '-"*
$7,414.00
$0.00
$0.00
$0.00
$0.00
$0.00
Total
!4f ?V^ '
^j4>S"i*-*iv4
$74,142.00
$0.00
$26,827.00
$750.00
$0.00
$0.00
Mid-Ye;
Y
i^itat^ "'$fHote
$0.00
$0.00
$6,897.00
$0.00
$0.00
$0.00
Source for
>r Report
TD
^vfrtue
$74,142.00
$0.00
$19,930.00
$750.00
$0.00
$0.00
*• Portion of expenditures that will be matched In the funding formula for CLLS
$0.00 $0.00 $0.00 $0.00 $7,414.00 $101,719.00
* *"* " "* s"' k i ' v
$6,897.00 $94,822.00
$101,719.00
a cn'71itirI=T
ITEM # 6
Budget Policies
Fiscal Year 2006-07
Goals:
• Annual balanced budget and a long-term plan for remaining in balance.
• Identify and propose budget reductions and efficiencies.
• Identify potential new revenue sources and fair pricing for current services.
Policies for FY 2006-07
• New programs, program expansions, increases in service levels will be considered
separately. Please submit a New Program/Service Request.
o No ongoing-frioney will be allocated through the goals or other processes except
for new facilities shown in the CIP.
o -Any one-time money for Goals greater than $10,000 will be considered for
^,i .•<•" additional funding from outside the block budget, if necessary.
• Positions
o A very limited amount of new positions may be approved.
• New positions may be considered if they are funded within the existing
block.
o Carefully review any vacant positions before filling them. When filling vacant
positions carefully review the position and fill them at the appropriate level.
• Block Budgets
o Block budgets will be set based on the 05-06 block. Adjustment amount will be
6.0%. Everyone is responsible for doing the required analysis to keep within
their budgets. There is no requirement to budget 100% of your block. Always
budget less when possible.
• Contingency Funds (The policy is currently under review at the LT)
o Any unspent funds at the end of each fiscal year will continue to be carried over
into the following year,
o Contingency funds should only be used to pay for one-time events or purchases
or to fund an unanticipated spike in expenses. You cannot input contingency
amounts into IFAS for next year. Your unspent funds will roll over and will be
available to spend as of July 1.
• Capital outlay - Any capital outlay up to $10,000 will be funded through the block.
Requests over that amount can be submitted for additional funding, if necessary.
• Generally, be prudent in your spending. Money saved this year may help to balance
your budget next year. Think about ways to save. Review travel budgets and other
amounts spent on discretionary items (food, supplies, etc.).
• The operating impact of new facilities will be reviewed in the operating budget process
and added to the existing block once they are approved.
02/27/2006
Question List Pagp 1 of
ITEM # 8
Form Details - Carlsbad Library: Service Evaluation
' For this survey...
i * N/A answers are omitted from scoring
i * Conditionally unrequired answers are omitted from scoring
* 0/0 scores are not shown for unscored questions
Required when QID
Question List Page 2 of 5
641
651
661
601
161
921
171
811
821
201
211
221
291
621
301
311
321
331
341
If No or N/A, please explain:
Was the directional signage to service
and/or collection areas adequate and
clear?
If No or N/A, please explain:
Was the elevator clearly indicated?
Was the elevator clean?
Was the elevator in working order?
Were the restrooms easily located?
How would you rate the cleanliness of
the restrooms? On a scale of 1 to 10,
with 10 being exceptional and 1
being unsatisfactory
f 7 or below, please explain your
rating.
Were the commodes, urinals and
Inks clean and odor free?
Were the trash containers clean, odor
free and generally less than 2/3's
full?
Were the mirrors clean?
Staff Interaction
Please describe the staff by gender,
age (range), hair color/length, height
(range) and name.
Did the staff member greet you, at
the desk?
Did the staff person have a visible
nametag?
Were the staff people friendly, well
groomed and professional?
Did staff engage in any inappropriate
conversation (discussing personal
matters or other library patrons)?•a ^ •*
Did you have to wait in a line for
Text
Yes - No -
N/A
Text
Yes - No -
N/A
Yes - No -
N/A
Yes - No
Yes - No
Pull Down
Menu (Mult
Choice)
Text
Yes - No
Yes - No
Yes -No
Big Header
Text
Yes - No
Yes - No
Yes - No
Yes - No
Yes - No -
271 answered other
than 'Yes'
Must be 10
characters long
Always required
Required when QID
651 answered other
than 'Yes'
Must be 10
characters long
Always required
Always required
Always required
Always required
Always required
Required when QID
811 answered '0', '!',
2', '3', '4', '5', '6', or
7'
•lust be 3 characters
ong
Always required
Always required
Always required
Always required
Always required
Always required
Always required
Always required
Always required
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
Yes(l)
No(0)
0(0)
1(0)
2(0)
3(0)
4(0)
5(0)
6(0)
7(0)
8(0)
9(0)
10(0)
Yes(l)
No(0)
Yes(l)
No(0)
Yes(l)
No(0)
es(l)
No(0)
es(l)
No(0)
es(l)
No(0)
es(0)
0(1)
4Yes(O) j
No(l) |
- Interior
- Interior .
- Interior
- Interior
- Interior
- Interior
- Interior
•> Interior
- Interior
Interior
Interior
Interior
Staff
nteraction
Staff
nteraction
Staff
nteraction
Staff
nteraction
Staff
nteraction
-Staff
Interaction
-Staff
-nm/plipnts/FnrmDetfli I View nhn?S=2220&A— 14550 2/16/2006
Question List Page 3 of 5
351
361
371
381
391
401
671
411
681
691
701
421
431
441
831
841
711
791
service?
If yes, how long?
Did the length of time you waited
seem too long?
Did a staff person acknowledge your
presence while you waited ?
Apologize for the delay ?
Thank you for waiting ?
Were the instructions on how to
obtain a library card clear?
Reference Desk
Ask a question at the reference desk
Was a reference desk associate
available?
f Yes, What question did you ask?
f No or N/A, please explain:
Were you asked clarifying questions?
Did the reference staff member take
you to the book or other source for
tie answer?
Did the staff member make sure you
ould find the answer?
Overall, how would you rate the level
f customer service? With
xpectations not met being 0 and
xpectations exceeded being 10.
f 7 or below, please explain rating.
Children's Collection
lease describe the staff by gender,
ge (range), hair color/length, height
range) and name.
i
N/A
Time
Length
Yes - No -
N/A
Yes - No
Yes - No -
N/A
Yes - No -
N/A
Yes - No
Small
Header
Black
Remarks
Yes - No -
N/A
Text
Text
Yes - No
Yes * No
Yes - No
Pull Down
Menu (Mult
Choice)
Text
Small
Header
Text
~ r
Required when QID
341 answered 'Yes'
Always required
Always required
Always required
Always required
Always required
Always required
Always required
Must be 10
characters long
Required when QID
681 answered other
than 'Yes'
Must be 1O
characters long
Always required
Always required
Always required
Always required
Required when QID
831 answered '0', '!',
2', '3', '4', '$', '6', or
7'
•lust be 3 characters
ohg
Always required
"lust be 3 characters
ong
N/A(0)
Yes(O)
No(l)
N/A(0)
Yes(l)
No(0)
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
Yes(l)
N0(0)
Yes(l)
No(0)
0(0)
(0)
2(0)
(0)
4(0)
(0)
6(0)
7(0)
(0)
(0)
0(0)
1 Interaction
-Staff
Interaction
-Staff
Interaction
-Staff
Interaction
-Staff
Interaction
- Staff
Interaction
-Staff
Interaction
- Reference
Desk
-Staff
Interaction
- Reference
Desk
Reference
Desk
Reference
Desk
Reference
Desk
Reference
Desk
Reference
Desk
Reference
Desk
Reference
Desk
- Children's
Collection
f
!
i
'min:sec'
printed after
answer on
client view
kttrv//www
Question List Page 4 of 5
731
741
751
761
771
851
861
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461;
471
481
491
501
511
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531
541
5611
1— T
871
Was a children's desk associate
available?
If Yes, What question did you ask?
If No or N/A, please explain:
Were you asked clarifying questions?
Did the staff member make sure you
could find the answer?
Overall, how would you rate the level
of customer service? With-
expectations not met being 0 and
expectations exceeded being 10.
If 7 or below, please explain rating.
Computers• . ... ... j
Try a search on the library's
computer catalog.
Did you have any trouble searching?
Comments about the user Interface
or problems
Connect to the Internet using a lab
computer.
Did you have any trouble connecting
to the Internet?
Pretend to have a problem with the
computer and ask for assistance
Was the assistance helpful?
Was the staff member courteous and
friendly?
Overall
Impression
*ate your overall experience at the
ibrary, on a scale of 0 to 10.
Expectations not met being a 0,
expectations exceeded being a 10.
Yes - No -
N/A
Text
Text
Yes - No
Yes - No
Pull Down
Menu (Mult
Choice)
Text
Big Header
Black
Remarks
Yes - No
Text
Black
Remarks
Yes - No
Black
Remarks
Yes - No
Yes - No
Big Header
Pull Down
Menu (Mult
Choice)
Always required
Always required
Must be 10
characters long
Required when QID
731 answered other
than 'Yes1
Must be 10
characters long
Always required
Always required
Always required
Required when QID
851 answered '0', '!',
2', '3', '4', '5', '6', or
7'
•lust be 3 characters
ong
Always required
Always required
Always required
Always required
Always required
Always required
Yes(l)
No(0)
N/A(0)
Yes(l)
No(0)
Yes(l)
No(0)
0(0)
1(0)
2(0)
3(0)
4(0)
5(0)
6(0)
7(0)
8(0)
9(0)
10(0)
Yes(O)
No(l)
Yes(O)
No(l)
Yes(l)
No(0)
Yes(l)
No(0)
0(0)
(0)
(0)
(0)
(0)
(0)
(0)
(0)
(0)
- Children's
Collection
- Children's
Collection
- Children's
Collection
- Children's
Collection
- Children's
Collection
- Children's
Collection
Children's
Collection
Computers
Computers
Computers
Computers
Computers
Computers
Computers
Computers
Computers
Overall
mpresslon
- Overall
Impression
_....
Question List Page 5 of 5
881
581
If below 7, please explain rating.
~
Any additional comments
Text
Narrative
Required when QID
871 answered '0', T,
'2', '3', '4', '5', '6', or
7'
Must be 3 characters
long
Always required
9(0)
10(0)
- Overall
Impression
- Overall
Impression
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