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HomeMy WebLinkAbout2006-03-15; Library Board of Trustees; MinutesApproved ' ITEM #2 MINUTES MEETING OF: LIBRARY BOARD OF TRUSTEES DATE OF MEETING: March 15, 2006 PLACE OF MEETING: Carlsbad City Library Board Room 1775 Dove Lane CALL TO ORDER: Chair Rob Swette called the meeting to order at 4:06 PM. ROLL CALL: Present: Library Board Trustees Bradley, Kamenjarin, Swette, and Tarman Absent: Trustee Lignante Also Present: Heather Pizzuto, Library Director Dave Curtis, Deputy Library Director Suzanne Smithson, Deputy Library Director Cheryl Mast, Library Management Analyst Jessica Padilla Bowen, Library Community Coordinator Lynda Jones, Sr. Librarian & Adult Learning Program Coordinator Randal Hopwood, Friends of the Library liaison Gordon Hoard, NSDCGS liaison Summer Murphy, League of Women Voters observer Prior to moving to the formal agenda, Chair Swette formally welcomed new Library Trustee Marie Bradley as a fully sworn and voting member of the board. APPROVAL OF MINUTES: The Minutes were approved with one typographical error correction on page 9. MONTHLY LIBRARY REPORTS: Trustee Kamenjarin asked if the landlord for the Colonial Mall is acting responsibly in getting the roof repaired and paying for the water damage at Adult Learning and Library Director Pizzuto asked Senior Librarian Lynda Jones to respond. Sr. Librarian Jones responded that there appears to be multiple problems with leaks from the roof and that so far the landlord has paid for repairs to the roof and had large holes cut into the ceiling for large dehumidifiers to be placed in the attic. The inside work has not been completed and some other tenants still have considerable damage. Library Director Pizzuto added that the City involved the City's Economic Development Director as well as an inspector to insure that the staff and public were safe in occupying the facility and assessing the responsibility of the landlord. Library Board of Trustees Page 2 Minutes of March 15, 2006 Meeting Trustee Kamenjarin commented that the computer use dropped in comparison to the same period last year and Chair Swette pointed out that the reduction was probably greatly attributed to the Cole Library closure during the period and the reduced number of computers available in the modular building. Trustee Kamenjarin said it suggests a broader question of whether the Library is able to track usage by facility to insure that the assets are located appropriately in relation to demand. Library Director Pizzuto responded that in the future the Library will be able to track the usage much more thoroughly once the PC Management system is implemented. She said that the Library has already determined that the current method of tracking computer use is inadequate, especially with the addition of wireless access to the Internet available. In the past, patrons wanting access to the Internet were forced to sign up to use one of the Library public access computers where now they can bring in their own laptop and log on. Trustee Kamenjarin asked when the Library would be able to separate computer use statistics by facility and Library Director Pizzuto responded that we can do that now but that a bigger question is whether this number is a valuable number to track in the future. She referenced the Board's recent discussion relative to the annual report to the State Library and the fact that the State does not have a good mechanism for measuring electronic use. That is an area the State is working on and this Library is also exploring different methods of assessing the way our patrons use the Library for electronic purposes or how they access material electronically. In conclusion, this particular number is already an incomplete measure and will probably be replaced altogether with different measures. In the meantime, she offered to break out the number by facilities but suggested it would be more meaningful after the implementation of PC Management, anticipated as sometime in May 2006. Trustee Kamenjarin was agreeable to wait until then but Trustee Tarman questioned if patrons were already being denied use of a computer at some facilities because there are not enough and there is a considerable wait time. Deputy Library Director Curtis responded that it is not a problem at this point although there are times when there is a wait, is it usually not of a significant length. He suggested that perhaps in the future, as the population grows, especially in south Carlsbad, it may become problematic; however, at the same time more and more people are taking advantage of the wireless option and using their own equipment. Deputy Library Director Smithson added that at the Cole facility there was an occasional patron request for additional computers but with the wireless access now available she is hoping that will reduce the wait. Library Board of Trustees Page 3 Minutes of March 15, 2006 Meeting Library Director Pizzuto pointed out that one of the benefits of the PC Management system is to allow us to turn over computers faster and meet the demand more appropriately by allocating time to patrons based on the number of available computers. She also emphasized that the Cole Library has physical limitations in networking, cabling and the ability to add computers. No matter what we think we would like to do at the Cole Library, our restrictions and constraint is the physical plant. At the same time, as we move forward with the Learning Center we will be adding computers there and additional computer access in the northern area of the City. Library Pizzuto went on to explain that the City routinely conducts a resident telephone survey and the most recent one indicated that 90% of the residents own computers and close to 75% have "high-speed" connections. She said that in view of that, the Library may need to consider the actual need when allocating our resources and whether there are other needs the Library should address. Trustee Tarman asked if there were computers strictly for catalog access, noting that he only uses the computer in the library for that purpose and has never encountered a wait. Deputy Library Director Smithson responded that there is less of a problem accessing a computer for the catalog and that if there is a wait it is usually for the computers in the lab. Trustee Kamenjarin noted that he had seen school children waiting for a computer to do their homework and that providing wireless access does not solve their problem as they don't have a high-priced laptop to use. His concern was that the Library was providing the service for all areas of community, not just the affluent. Deputy Library Director Smithson responded that regrettably the two facilities that have the most requests for more computers (Cole and Centra) are the two that don't have the physical capability to add them. Trustee Bradley asked Deputy Library Director Smithson if she felt the decline in the statistic was a result of the Cole being closed. Deputy Library Director Smithson responded that the Cole was closed for seven weeks and that she felt the reduced computer use was a combination of fewer computers and the shortened hours, as they closed every evening at 6:00 pm instead of 9:00 pm. Chair Swette commented that all this time he thought the statistic reported for computer use was hours used, not patrons, and that he would like to see information on the number of hours used compared to the number of hours available. Library Director Pizzuto responded that with the implementation of PC Management we should be able to provide the Board will all sorts of information as well as allow better utilization of the resources we have. Library Board of Trustees Page 4 Minutes of March 15, 2006 Meeting Chair Swette requested that when PC Management is previewed for the Board as an agenda item, the Board also review some of these issues related to computer usage. IN-HOUSE USE STATISTICS REVISION: Library Director Pizzuto reminded the Board that this item is a follow-up to the previous report in which there appeared to be a problem with the in-house use statistics. Library Business Systems Specialist Devin Castel analyzed and reviewed the prior data and determined that the software program was not calculating them correctly. He was able to identify the problem, go back and recalculate the numbers which are provided here and subsequently chose a different application of the software to generate the report in the future. LITERACY GRANT MID-YEAR REPORT TO THE STATE LIBRARY: Library Director Pizzuto explained that this is a report not previously shared with the Board and that Senior Librarian Lynda Jones was on hand to review the report in our continued effort to provide information about the services that will be moving into the Learning Center. Senior Librarian Jones gave a brief review of the history of this State Library Literacy Grant, pointing out that Carlsbad City Library was one of the original 27 libraries selected for the grant at its inception back in 1984. The grant is now a matching grant and awards are based on a formula which takes into consideration the amount of local dollars spent on adult literacy services for English-speaking adults in the previous fiscal year and a per capita amount based on the number of adult English-speaking learners. Any other literacy programs serving other than English-speaking adults are not included in the matching. This year's grant was $32,462.00, the largest we have ever received. Sr. Librarian Jones had prepared a summary report that compared the statistics for the same period in 2004. Highlights of the report included an increase of 25% in the number of adult learners receiving instruction and a 90% increase in the number of instructional hours; a 48% increase in the number of volunteer tutors and a 92% increase in the number of volunteer tutor hours. Trustee Tarman asked why adult learners leave the program and Sr. Librarian Jones responded that they leave for a variety of reasons. Sometimes the learner has met their personal goals but most often it is for "life" reasons, such as having to get a second job or take care of a family member, and usually they come back when the life situation improves. Trustee Bradley asked if this 30% stop-out for our program was the average and Sr. Librarian Jones responded that actually the statistic is usually higher, closer to 70%, in Library Board of Trustees Page 5 Minutes of March 15, 2006 Meeting any adult education program. Our Adult Learning Program has a higher retention rate than most of the programs in the State. Library Director Pizzuto commented that her own learning from the report was the amazing range of demographics in terms of both the age of the learners and also the ethnicity. Chair Swette asked how the participants learn about the program and Sr. Librarian Jones responded that primarily it is word of mouth but over the years there has been a fair amount of national publicity about literacy and its connection with the library. She said there are also incidents where an employer refers them to the program. Library Director Pizzuto added that the Library is currently working on a new brochure to include the ALP and Centra as the two programs move into the Learning Center. The program was also recently highlighted on the Quarterly Update for the City, which is running regularly on Adelphia cable and copies of the DVD are available at the Library. Chair Swette asked how many of the learners are Carlsbad residents and Sr. Librarian Jones responded that she did not have that information at hand. She added that both the learners and the volunteers come from the entire region. Oceanside has a very good program but the County Library stopped offering literacy services for many years, although it has resumed its program. Chair Swette noted that the report shows an average of 10 hours a month in volunteer time and asked what that entailed. Sr. Librarian Jones explained that beginning with an hour and a half orientation, the volunteer tutor then participates in three hours of training, a get-acquainted meeting with the learner, a meeting with the staff to review the information on the learner and to develop a learning plan specific to the individual. The tutor and the learner meet twice a week for an hour and a half ideally, and in addition to those sessions the tutor is putting in preparation time for each lesson. In conclusion of her presentation, Sr. Librarian Jones reminded the Trustees of the Annual Celebration Event being held on March 26, from 3:00 until 5:00 at the Carlsbad Senior Center. Trustee Kamenjarin commented that it was great to see public money being spent so productively. BUDGET GUIDELINES & HIGHLIGHTS FOR FY-06-07: Library Director Pizzuto reported that the library is in the final stages of preparing the preliminary budget for submittal. Management Analyst Mast explained the minor changes in the guidelines from those of Library Board of Trustees Page 6 Minutes of March 15, 2006 Meeting the past and explained that the first submission was based on a 6% index bringing the Library budget for FY06-07 up to $9.4 million as currently submitted. The Library will formally present the budget to the Finance Department the first week in April and respond to any questions or concerns. Following the presentation to Finance, a summary of the preliminary budget will then be provided to the Library Board. Trustee Kamenjarin asked if the budget included the operating expenses for the Learning Center. Management Analyst Mast responded that the Learning Center is not scheduled to be in operation until 2008, at the earliest; however, we are asking for minor increases in the operating budget but the operational plan has not been fully developed for the Learning Center yet. The plan will be in final form probably by this time next year and we can adjust the budget one more time for 07-08. LIBRARY PROGRAMS REPORT: Library Community Coordinator Jessica Padilla Bowen shared binders containing the press releases and articles written about the Library and its services, as examples of the work done by the Programs and Graphics Division. She detailed the various types of Library programs and the funding sources for them, including the Friends of the Library, the Schulman Endowment funds and the Library block budget funds designated for that purpose. In explaining her responsibilities, she noted that for larger programs, such as the Carlsbad Reads Together, there is an entire committee of Library staff members working together, but the smaller scale programs are her responsibility, including booking the artist and the facility for the event. Chair Swette asked for an update on the Carlsbad Reads Together program. Community Coordinator Padilla Bowen reviewed the schedule for the discussion groups and author Ray Bradbury's scheduled talk and book signing on Saturday, April 8th. She explained that an overflow crowd is anticipated on that night and Library Media staff is making arrangements to show the program on closed circuit video in the Gowland Meeting Room. This will be a ticketed event for both the auditorium and the meeting room seats, and the tickets will be available at no charge, on a first come first served basis the evening of the event. Also scheduled is a panel discussion of the book on Thursday, April 20th, exploring the themes of the book, Fahrenheit 451. And finally, the usual Wednesday night film series will be films based on Mr. Bradbury's books: "Fahrenheit 451", "The Illustrated Man" and "Something Wicked This Way Comes." In response to several questions about the possibility of a huge crowd, Library Director Pizzuto explained that the Library was investigating other methods of distributing the Library Board of Trustees Page 7 Minutes of March 15, 2006 Meeting program and we are waiting for approval through Mr. Bradbury's agent to video tape the program to be played later on Adelphia cable. Chair Swette expressed concern that turning people away might create bad publicity for the Library, especially if they did not know the seating was limited, that the line forms early and tickets were first come first served. Library Director Pizzuto responded that the word about the tickets and limited seating has been included in all the press releases and advance publicity. The information is posted on the City's website and also explained in the resource guide for the event. The Community Coordinator added that even though the procedure is standard for Library programs, it is always repeated in the press releases, flyers and signs but people often don't read the entire piece or sign. It has happened on occasion that we have had to turn them away, but she added that we are trying to mitigate that possibility by always including the specifics. Chair Swette asked if we could broadcast it into the local theater and Library Director Pizzuto explained the key issue is the rights to the program and to what Mr. Bradbury is willing to agree and we are trying to get permission to distribute it various ways. Community Coordinator Padilla Bowen said the committee had considered asking Mr. Bradbury to do more than one event but his agent was not willing to consider it due to Mr. Bradbury's stamina and age. Library Director Pizzuto explained that Community Coordinator Padilla Bowen is also manages the Library's graphics office located upstairs in the Cole and she invited the Board to tour that area after the meeting today. BALANCED SCORECARD SURVEYS: Library Director Pizzuto reminded the Board that there are three efforts currently underway in connection with the Balanced Scorecard project. The first is the Library telephone survey of 400 residents which is already in process. The second is the intercept survey which is very similar in content to the telephone survey but which also gathers information from library users specifically about their experience in the Library. We anticipate initiating that survey in mid to late April. We are also looking for about 400 respondents to the intercept survey. The third method of surveying is the Mystery Shopper and the sampling was contained in the Board packet. These are anonymous users of the Library who are coming to "shop" our Library facilities. We know that so far one shop of the Dove Lane and one of Cole have been completed but we have not received the results. Trustee Bradley commented that although she is a consistent user of the Library, she was unaware of the location of the elevators in either building. Library Board of Trustees Page 8 Minutes of March 15, 2006 Meeting Library Director Pizzuto and Deputy Library Director Smithson identified the locations for the elevators in the two facilities and Library Director Pizzuto added that this was a good indicator because we hope to improve way-finding methods as a result of what we learn about the customer's experience. Library Director Pizzuto stated the staff will be bringing the results to the Board as we receive them but do not expect to have a comprehensive look until May. We may ask the CalState San Marcos consultant to attend the May meeting to come and present the results and answer questions. DIRECTOR'S REPORT: RFID - As of March 10th approximately 80,000 items had been tagged and we have completed the first floor of adult and juvenile materials at the Dove Lane location. Currently more than a dozen volunteers are partnering with the Dove Lane Library staff in doing the tagging at that facility. We are now looking at tagging the Children's collection at the Cole in order to get it finished before the Summer Reading Program begins in late June. In the meantime, Deputy Library Director Smithson has been interviewing applicants for the part time Library Volunteer Coordinator position and is hoping to make a selection by the end of this month. We anticipate that the new staff member will greatly boost the volunteer effort. Library Learning Center - The bids for the project were initially scheduled for opening on March 22na but there was a need to issue an addendum to respond to a number of questions received from potential bidders. The date has been extended by one week and we anticipate the bid opening sometime during the week of March 27. Design for Circulation desk & workroom - The Library is working with an architect on the conceptual designs for both of these areas related to the implementation of RFID but have not received the drawings yet. Additionally we are actively looking at a variety of options that our staff has proposed for noise mitigation, different ways in which we can reduce noise particularly at the Dove Lane facility where it is a chronic problem. ALA/PLA Conference in Boston - The week of March 20 - 25th the Library Director and both Deputy Library Directors will be in Boston for the Conference but available by cell telephone in case of an emergency. Library Management Analyst Cheryl Mast will be the acting Director with Senior Library staff scheduled to respond to most of the day to day operational issues. Staff Recruitments - The two Librarian l/ll positions, one in Children's at Dove Lane and one in Tech Services, have been filled and Amanda Kalish has joined the staff in Children's this week. The start date for the new employee in Tech Services is still in negotiation. The Senior Librarian for the Reference Division at Cole has also been selected but will not been announced until the results of the physical are received in Human Resources. Library Board of Trustees Page 9 Minutes of March 15, 2006 Meeting FOUNDATION REPORT: Trustee Tarman reported that the primary purpose of the last meeting was a tour of the facility on Eureka which will become the Library Learning Center. Sr. Librarian Lynda Jones, Program Coordinator for Adult Learning and Community Outreach Supervisor Lizeth Simonson from Centra guided the tour pointing out the architect's plans for their respective programs and layout of the interior. Library Director Pizzuto asked if the Library Board would like to see the floor plan layout for the Learning Center. FRIENDS OF THE LIBRARY: Friends' Liaison to the Board Randy Hopwood announced that the Friends of the Library have not had a meeting since this Board last met and therefore he had nothing new to report. GENEALOGICAL SOCIETY: NSDCGS Liaison to the Board referred the Trustees to the monthly newsletter and added that yesterday the computer user group filled the Council Chambers for an excellent presentation by Sr. Librarian Mary Van Orsdol on using the Library's on-line catalog, wi-fi, and inter-library loan. LIBRARY BOARD COMMENT: Chair Swette reported that he and Library Director Pizzuto attended a CALTAC Workshop last weekend in Burbank on "Making the Case for Libraries." Sate Librarian Susan Hildreth spoke about the economics of libraries, how libraries play a central part in the economy, and how do you measure the outcome of someone interfacing with the library? The program also covered advocacy for Library Board Trustees and what they can and cannot do, depending on whether they are elected or appointed. Another part of the program was devoted to two case studies on fund-raising and creating community support for a bond measure. Chair Swette asked if the current trustees' names and contact information could be listed on the City's webpage. Library Director Pizzuto responded that currently there is a group developing the City's website and determining content for individual department pages. The members of all the Boards and Commissions are available in certain areas of the website although they are not well identified. Library Community Coordinator Jessica Padilla Bowen serves on that committee and perhaps could raise the issue with the committee and report back to the Board. Library Board of Trustees Page 10 Minutes of March 15, 2006 Meeting _ Community Coordinator Padilla Bowen responded that there is a sub-committee looking at staff directories in general and investigating getting a content management system for the website that will have that function of a staff directory. The committee is also working with the City Attorney's office to identify what information they want and need to provide for the users. Chair Swette added that he thought it was important for that information to be readily available. Currently if you click on "Trustees" the information provided is very general and should someone want to contact a Trustee with a question or problem they do not have contact information available. Trustee Tarman suggested that "down the road" the Board might want to be featured at a state meeting to focus on the Library Learning Center once it is completed as there probably isn't another program like it in the state. The Board agreed it was a great idea and Chair Swette suggested perhaps Carlsbad could host a CALTAC meeting. Library Director Pizzuto added that the content of several of the presentations at the workshop will be posted on the website and all the Trustees are CALTAC members and have access to the website. Both Mary Minow's presentation on the advocacy role of trustee groups and Susan Hildreth's presentation will be available. PUBLIC COMMENT: None present. ADJOURNMENT: By proper motion, the meeting was adjourned at 5:20 PM Respectfully submitted, Cissie Sexton Administrative Secretary ITEM #3 Monthly LIBRARY Reports for FEBRUARY 2006 Systemwide ... 1. RFID tagging progress continues as the project transitions at the Dove Lane library with Dove Lane Library staff and volunteers taking over the task now that Cole Library has reopened. This involves scheduling and training of many new "taggers". As of February 24th, 67,000 items (21 percent of the collection) have been tagged. 2. On February 13th, several library staff visited National City's new library and the two larger Chula Vista libraries. The trip was arranged so that staff could take advantage of these libraries' experiences with RFID and self check out stations. National City has implemented RFID and their sharing was very valuable to staff. Chula Vista has made a major push to go "all self check" with their marketplace concept and they were very gracious in showing both of their libraries to Carlsbad staff. 3. On February 22nd, Young Adult Librarian, Darin Williamson provided library orientation tours to two classes from Grauer School in Encinitas. The juniors were given a tour of the library and its resources including training on the OP AC and online databases. 4. On February 10th, Young Adult Librarian, Darin Williamson hosted the popular Friday program, Pizza and a Movie Night, for 25 teens. 5. Library Division Heads have been very busy putting together their budget materials for FY 06/07. Budget requests will be compiled during early March for submittal to the Finance Department March 13th. 6. The February 6th Carlsbad Play readers performance of "Brooklyn Boy" by Donald Margulies played to a standing room audience in the Schulman Auditorium. 7. The Friends of the Library sponsored jazz concert on February 19th featured the North County All Stars and played to a crowd of more than 200 people. Adult Learning ... 8. The Adult Learning Program was featured in the City's "Carlsbad Community Update" program on Adelphia Cable February 28th. Adult learner Nyla Henry shared her reasons for coming to the program and how her life has changed, and her tutor, Becky Sciglimpaglia, spoke of what tutoring has meant to her. Coordinator Lynda Jones talked about how the program contributes to the larger community. A variety of other tutors and learners were included. The piece will continue to air for several weeks. Monthly Library Reports for February 2006 9. On February 21, mild rains over the 3-day weekend produced more flooding in classroom "M," with water from the ceiling soaking much of the same area that were damaged on January 3. The custodian was able to cover the books in time and put 2 wastebaskets to catch water so only an atlas was damaged. On the other side of the wall, the ceiling in the building's common area collapsed, leaving debris in the hallway and insulation and other materials hanging from the ceiling. Coordinator Lynda Jones and Library Director Heather Pizzuto involved the City Facilities, Economic Development, Risk Management, and Building Departments in evaluating the damage. The building owner was contacted and he brought in workers to repair the roof and dry the carpets and ceilings. During rains February 27-28, no further damage occurred in classroom "M" or the hallway in front of the women's room, but new flooding and minor damage occurred in other parts of the building. No repairs have yet been made to ceilings or carpets. Centre de Informacion ... 10. Computer classes taught in Spanish at the Centre expanded from one to two in February. The two groups meet on Thursdays before the Centro opens: 9:00 a.m. for beginners and 10:00 a.m. for the intermediate level class with the adults who have already completed the beginner course. The eight-week courses will provide participants with the skills needed for more advanced computer classes. 11. Centro de Informaci6n Supervisor, Lizeth Simonson gave a presentation in English and Spanish at the Laurel Tree Head Start in Carlsbad. She also attended the monthly meeting of the Carlsbad Youth Enrichment Services (Y.E.S.) and updated them on the progress of the Learning Center. CCL, Dove Lane ... 12. Departmental interviews for Childrens Librarian I/II took place on February 2nd. The successful candidate, Amanda Kalish, is slated to begin work on Monday March 13th. 13. Local singer and storyteller, Josiah, appeared in the Gowland Meeting Room on February 23rd. 27 children and adults attended his program celebrating Black History Month. 14. The Children's Garden is nearing completion and the gazebo is to be delivered and assembled over the first week of March. Lighting is to be installed in the gazebo for safety and functionality. 15. Technical Services' cataloging librarian vacancy has successfully been filled. Although her start date is not until May 1st, the division is excited to bring Laura Coleman on. She has a great deal of experience including work in special, academic and public libraries. Monthly Library Reports for February 2006 16. Carlsbad City Library Hour January programming, produced by Media Services, featured acclaimed singer Eve Selis. Ms. Selis and her band were recorded live in the Schulman Auditorium, and shown on Adelphia Channel 3. Library programs are also aired on KOCT Oceanside and Del Mar Access TV. Georgina Cole ... 17. Cole Library staff are happy to be "home" following completion of the HVAC project after providing services out of a temporary modular facility during January and most of February. The Library re-opened on Wednesday, February 22 with both visible and not-so-visible changes to the facility. The Library was closed on Monday, February 20 (President's Day) and Tuesday, February 22, so Library staff, Facilities staff, I.T. staff, and contractors could complete the work necessary to open to the public. 18. Summary of accomplishments and changes • Library staff checked in, transferred, and reshelved approximately 6000 items from the modular into Cole. • The fiction, mystery, science fiction, western, young adult, audio-visual, children's audio-visual, paperback, periodicals, new book, and Friends' book sale areas were all shifted or re-configured following the installation of new shelving. • Cole Library had great success with their "self-serve hold pick-ups" in the temporary modular facility and staff agreed to implement this new service permanently near the circulation area. • The Friends of the Library have a new location for their book sale area. The new area provides a more prominent position for the sale as well as freeing shelving in the overflowing audio-visual area. • The Local History collection, which had been completely packed up, was moved back in and re-configured for better public service and to include new locking file cabinets. • Temporary signage for many of the changes is in place and permanent signage is planned for the near future. 19. Cole Library staff members continued to attend many training opportunities while providing interim service including inservice training, workshops, and online reference courses. One particularly unique workshop was presented by Senior Librarians Audrey Jones (Childrens) and Mary Van Orsdol (Genealogy). This workshop covered "How to Ask a Reference Question" and "Model Reference Behaviors." Thirteen employees in three divisions attended this workshop. 20. The Mother/Daughter programs continued during the building closure. Both the 8th grade and older group and the 6th and 7th grade group met at members' homes. Both book clubs for adults also met at the Adult Learning Program location. Monthly Library Reports for February 2006 21. The Library received $395 in donations in memory of former Senior Librarian, Genealogy Division, Ray Brookhart. Senior Librarian Mary Van Orsdol wrote letters of acknowledgement to the donors and a letter to Marilyn Brookhart. The Library will use these donations to purchase items for the Genealogy Collection. 22. Library services to the Homebound continued during the Cole closure with 104 items delivered to patrons who are unable to visit the Library in person. 23. Carlsbad History Room Library Technician, Susan Gutierrez, recorded an oral history and received donations of family documentation from Jim Wilson who descends from two early Carlsbad families, the Rawsons and the Wilsons. The Wilsons owned the land where the Safety Center, the Georgina Cole Library, and part of Holiday Park are now located. CARLSBAD CITY LIBRARY MONTHLY USAGE STATISTICS - FEBRUARY 2006 CCL Dove Lane Reference questions Circulation People count In-House Use of Materials Cole Library - Modular SeTrviceS 2/1/0^2/21/06 Reference questions Circulation People count In-House Use of Materials Centro/ALP Reference questions Circulation People count In-House Use of Materials Library-Sponsored Programs Adult programs Adult program attendance Young Adult programs Young Adult program attendance Children's programs Children's program attendance Computer Use All Facilities E-Mail Notification New Users Outbound Notices (Hold, Overdue 1 & 2) Cumulative Total (Began August 2005) Telephone Notification New Users Cumulative Total (Began December 2005) Facility Meeting Room Use Events booked Event attendance Events cancelled Volunteer Hours Total hours Feb-OS 12,656 70,249 38,557 14,087 4,369 32,811 21,800 4,942 208/18 848/124 1,818/* 168/* 26 353 5 43 51 813 8,369 ** ** ** 94 4,491 16 943 Jan-06 13,494 78,498 42,260 15,772 2,529 8,803 8,680 0 155/178 684/174 1,942/* 126/* 18 331 4 56 69 1,890 7,041 861 4,028 202 80 3,390 19 1,034.25 Feb-Otf 11,761 72,614 36,633 13,946 2,899 12,260 9,230 1,616 172/198 770/145 1,7837* 1767* 17 294 4 51 69 2,333 6,732 671 4,151 5,983 197 857 1,179.75 * ALP not reported.Email/Telephone Notification not reported last year. Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Revised In-house use stats July 05 - December 05 ITEM # 4 Dove Lane 15,776 14,496 12,519 13,710 11,877 10,661 Cole 6,450 8,044 7,705 6,738 6,164 5,067 March 2006 California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 a BB vxelsi*/1* '***'• REPORTING Page 1 nf S ITEM # 5 California State Library Mid-Year Report FY 2005/2006 Name of Library: Carlsbad City Library Main Menu | Reports | Log off View Printable Version 1. Applicant name and jurisdiction: Carlsbad City Library 2. Applicant contact: Lynda L Jones Phone: 760-434-2998 Fax: 760-720-7621 E-mail: ljone@ci.carlsbad.ca.us , Address: Adult Learning Program, 1207 Carlsbad Village Dr., Ste. O, Carlsbad,J CA 9.2008 , ' .; . p Check here if your contact information has changed since last report submitted —' (including email address). 1 Number of Library sites in your jurisdiction that provide direct literacy services (e.g. dedicated literacy staff and office) and/or literacy support services (e.g. literacy referral/materials collection/training site/tutor-student meeting place/etc.) Q Number of other literacy sites in your jurisdiction not in libraries Comments: REPORT NAME Tutor Activity COMMENT After their get-acquainted meeting with the learner, the tutor Is required to have a 1-2 hour coaching session with a staff member focusing on the goals of their particular learner and materials and methods chosen especially for that learner. http://clls.literacyworks.org/view.asp?litid=LITM616&tvoe=rjreview California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 2 of 8 Adult Learner Activity Report: SEMI-ANNUAL SUMMARY 1. 2. 3. 4. 5. Continuing Adult Learners from prior reporting period Adult Learners who began instruction during this reporting period. (July 1 - December 31) Total Adult Learners who received instruction during this reporting period. Adult Learners who left during this reporting period. Adult Learners remaining at the end of this reporting period. Mid-Year 65 31 96 29 67 Fina 0 0 0 0 0 1 i 6. ! Cumulative total Adult Learners who received instruction this fiscal year. Includes students that were instructed but who left before the end of filing periods. 96 . 0 ! Adult Learner Demographics 7. Ethnicity Asian Black Latino Native American Pacific Islander White Other Unknown Total: Mid-Year 16 6 33 1 . 2 35 3 0 96 Male Unknown 28 0 Final 0 0 0 0 0 0 0 0 0 0 0 1 Age 16-19 20-29 30-39 40-49 50-59 60-69 70+ Unknown Total: Mid-year 0 8 20 28 27 10 3 0 96 Final 0 0 0 0 0 0 0 0 0 1 Female Gender Total: 68 96 0 0 8. f 9. \t f 10. 1 _i 11. l> «Jults referred to other programs (never Instructed) this reporting period \dult Learners awaiting instruction or rematch at end of this reporting eriod "otal number of Adult Learner instruction hours for this reporting period can include one-on-one tutoring, small group, computer instruction, etc.) Jumber of books given to Adult Learners. Mid-Year 154 26 2897 140 Final 0 0 0 0 Total 2897 | 14°JL httTV//r,11s.literaevwnrk's nrcr/view a<?r>91itirI=T . California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 3 of 8 Family Literacy Report: The number of Families participating (families can participate in a number ofdifferent ways; attending special FFL programs is just one way to participate): AnAdult Learner Family must have at least one child under the age of 5. Note: These are unduplicated counts (except where noted) 1. 2. 3. 1 4- 5. 6. Total Number of Adult Learner Families Served * Total Number of Children under 5 served In these families. Total Number of Children age 5 and older served in these families. Number of FFL Meetings Held Number of FFL Attendees as of report date, (cumulative count) Number of books given to FFL families Mid-Year 0 0 0 0 0 0 Final 0 0 0 0 0 0 Total 0 0 0 0 0 0 Volunteer hour information for family literacy is on following page. ELLI Report: JNote: These are unduplicated counts(except where noted) fi~ (2- 3. i Total number of ELLI Children served. Total number of ELLI Parents served. First or Home Language of ELU Children served: Spanish Vietnamese Hmong Chinese Other: Other: Other: Total Mid-Year 0 0 0 0 a o 0 0 0 0 Final 0 0 0 0 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0 0 0 4. 5. 6. 7. 8. Number of Group Meetings held with just ELLI Children. Number of Group Meetings held with just ELLI Parents. Number of Group Meetings held with ELU Families. Number of ELLI Atterrdees'as of report date, (cumulative count) Number of books given to ELLI participants. 0 0 0 0 0 0 0 0 0 "" 0 0 0 0 — 0 0 Volunteer hour information for ELLI program is on following page. MILS Report: JNote: These are unduplicated counts(except where noted) I1'1 i2. h. !«• is. 1 6- Number of Children under 5 served. Number of Children age 5 and older served. Number of Parents/Caregivers served. Number of MLLS Site Visits Number of MLLS Attendees as of report date, (cumulative count) Number of books given to MLLS families. Mid-Year 0 0 0 0 0 0 Final 0 0 0 0 0 0 Total 0 0 0 0 oo ! j Volunteer hour information for MLL.S program is on following page. | htto ://clls. literacv works. or e/view. asD?litid=:LITM616&tvDe=rjre vie w California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 4 of 8 ESL Report: Note: If you have already counted these as adult learners do not count them here. These are unduplicated counts(except where noted) 1. 2. Number of ESL Adults served. First or Home Language of ESL Adults served: Spanish Vietnamese Hmong Chinese Other: Other: Other: Total 3.Number of books given to ESL learners Mid- Year 0 0 0 0 0 0 0 0 0 Final _0j 0 0 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0 0 0 0 ] 0 Volunteer hour Information for ESL program Is on following page. "Other Services:" Report: Include outreach and educational programming to at-risk populationprovided through your literacy services office and not funded by CLLS. Note: These are unduplicated counts(except where noted) 1. 1 i 1 Program #1 Name: Carlsbad High School Partnership Program #1- Service Recipients u s u Other at risk Children under 5 Other at risk Children ages 5-17 Other at risk Adults Mid-Year 39 0 39 0 Final 0 0 0 0 Total 39 0 39 0 Briefly describe this service. Tutor Special Education high school students in reading during the school day at Adult Learning library site. 2.Program #2 Name: Program #2 Service Recipients ~"~l i j ! i Other at risk Children under 5 Other at risk Children ages 5-17 Other at risk Adults 0 0 0 0 0 0 0 0 0 0 0 0 Briefly describe this service. ' 3. T™«• Program #3 Name: Program #3 Service Recipients i j i i r ii j Other at risk Children under 5 Other at risk Children ages 5-17 Other at risk Adults " 0 0 0 0 0 0 0 0 0 0 0 0 Briefly describe this service. Number of books given to people not part of the CLLS target group. j 0 j 0 j _ httn-/yc11s.1iteracvworks.ore/view.asD?litid=LITM616&tVDe=Dreview 2/21/2006 California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 5 of 8 Volunteer Hours - All Programs 1, 2. 3. 4. 5. 6. 7. 8. All Volunteer Adult Literacy Instruction (ALS/FFL/MLLS) (Can Include one-on-one tutoring, small group, computer instruction, etc. provided by volunteer) ELLI Volunteer Tutor Instructional hours for adults & children ESL Volunteer Tutor Instructional Hours (Not State Library grant supported) All Other Volunteer Hours in Literacy Services (Non-instructional hours volunteered. Includes training and prep time.) Families for Literacy (Non-instructional hours volunteered) #5 is a subset of #4 MLLS Volunteer Hours (Non-instructional hours volunteered) #6 is a subset of #4 Total of Volunteer Hours How many non-tutor volunteers do you have in your literacy program? Mid- Year 2217 0 0 1534 0 0 3751 3 Final 0 0 0 0 0 0 0 0 Total 2217 0 0 1534 0 0 3751 3 Volunteer Tutor Activity Report - Adult Literacy: SEMI-ANNUAL SUMMARY 1. 2. 3. 4. 5. Continuing Volunteer Tutors instructing from prior reporting period. Volunteer Tutors who began instructing during this reporting period. (July 1 - December 31) Total Volunteer Tutors who instructed during this reporting period. Volunteer Tutors who left during this reporting period. Volunteer Tutors remaining at the end of this reporting period. 6. [cumulative total Volunteer Tutors who instructed this fiscal year to date (YTD) Mid- Year 58 13 71 17 54 71 Fina 0 0 0 0 0 1 Total 0 Volunteer Tutor Demographics 7. "i i Ethnicity Asian Black Latino Native American Pacific Islander White Other Unknown Total: Mid-Year 5 0 0 0 1 65 0 0 71 Final 0 0 0 0 0 0 0 0 JLJ [ _Ui "" "HMale i Unknown j " 1 1 JLJ Age 16-19 20-29 30-39 40-49 50-59 60-69 70-1- Unknown Total: Mid-Year 0 8 7 7 27 14 1 7 i Final 0 0 0 0 0 •1— — 1 1 » II — 1 0 0 0 i 1 _J Femalej j Gender Total:' 5, ^ 1 , J 0 0 1 httrv//o,11s literar.vwnrks iriH=T TT1VT61 f,Xr±\m^—r California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 6 of 8 8. 9. 10. 11. 12. Volunteer Tutors trained during this reporting period Volunteer Tutors awaiting training/matching/re-matching at end of this reporting period. Number of Tutor trainings conducted during this reporting period. Number of in-service workshops offered for tutors during this reporting period. New tutors are required to complete # tutor training hours before beginning to tutor, Mid- Year 16 27 5 1 5 Final 0 0 0 0 0 Total 16 5 1 i,, , , i httD://cllsliteracvworks.ore/view.asD?litid=LITM616&frne=nreview California Library Literacy Services (CLLS) :: Mid-Year Report 2005/2006 Page 7 of 8 Staff Commitment Library Personnel Position/Job Title Literacy Coordinator Literacy Assistant Total: .staff is city or county or district employee) Report as FTE Adult Program 0.9 1.8 2.7 Family Program 0 0 0 ELLI Program 0 0 0 MLLS Program 0 0 0 ESL 0 0 0 Other 0.1 0.2 0.3 Contract Personne Position/Job Title AmeriCorps members (2 partime) Total: fnot a city/county/district employee) Report as FTE Adult Program 0.45 0.45 Family Program 0 0 ELLI Program 0 0 MLLS Program 0 0 ESL 0 0 Other 0 0 FTE Grand Totals: I 3.15 0 0 0 '0 1 0.3 V * California Library Literacy Services (CLLS):: Mid-Year Report 2005/2006 Page 8 of 8 Financial Mid-Year Report for Fiscal Year 2005/2006 Budget Categories [1. Salaries and | Benefits \2. Contract Staff 3. Operations 14. Library [Materials 5. Equipment ($5K+) 6. Indirect Costs (not to exceed 10%) Total: Total ALS: Approved Budget Adult Literacy Services CLLS $0.00 $0.00 $32,462.00 $0.00 $0.00 $0.00 $32,462.00 , Local $142,588.00 $6,615.00 $41,540.00 $1,500.00 $0.00 $0.00 $192,243.00 $224,705.00 Families for Literacy t $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 ELLI 11 j5 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 MLLS 4" jf $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 ESL ' '•': $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Other Services $15,842.00 $0.00 $0.00 $0.00 $0.00 $0.00 $15,842.00 Total £ $158,430.00 $6,615.00 $74,002.00 $1,500.00 $0.00 $0.00 $240,547.00 Grand Total: Funding Source '. State Revenue $0.00 $0.00 $32,462.00 $0.00 $0.00 $0.00 $32,462.00 Local Revenue' $158,430.00 $6,615.00 $41,540.00 $1,500.00 $0.00 $0.00 $208,085.00 $240,547.00 Budget Categories * * • 't-' », 1. Salaries and Benefits 2. Contract Staff 3. Operations 4. Library Materials 5. Equipment ($5K+) 6. Indirect Costs (not to exceed 10%) * Total Expended: Grand Total Expended: Expenditures for Year to Date Adult Literacy Services S|%k $0.00 $0.00 $6,897.00 $0.00 $0.00 $0.00 $6,897.00 JiWfof $66,728.00 $0.00 $19,930.00 $750.00 $0.00 $0.00 $87,408.00 $94,305.00 Families for Literacy ',;'#$ $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 ELLI £>:& $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 MLLS *">& t% $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 ESL ?AO££ $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Other Services rfc"^, '-"* $7,414.00 $0.00 $0.00 $0.00 $0.00 $0.00 Total !4f ?V^ ' ^j4>S"i*-*iv4 $74,142.00 $0.00 $26,827.00 $750.00 $0.00 $0.00 Mid-Ye; Y i^itat^ "'$fHote $0.00 $0.00 $6,897.00 $0.00 $0.00 $0.00 Source for >r Report TD ^vfrtue $74,142.00 $0.00 $19,930.00 $750.00 $0.00 $0.00 *• Portion of expenditures that will be matched In the funding formula for CLLS $0.00 $0.00 $0.00 $0.00 $7,414.00 $101,719.00 * *"* " "* s"' k i ' v $6,897.00 $94,822.00 $101,719.00 a cn'71itirI=T ITEM # 6 Budget Policies Fiscal Year 2006-07 Goals: • Annual balanced budget and a long-term plan for remaining in balance. • Identify and propose budget reductions and efficiencies. • Identify potential new revenue sources and fair pricing for current services. Policies for FY 2006-07 • New programs, program expansions, increases in service levels will be considered separately. Please submit a New Program/Service Request. o No ongoing-frioney will be allocated through the goals or other processes except for new facilities shown in the CIP. o -Any one-time money for Goals greater than $10,000 will be considered for ^,i .•<•" additional funding from outside the block budget, if necessary. • Positions o A very limited amount of new positions may be approved. • New positions may be considered if they are funded within the existing block. o Carefully review any vacant positions before filling them. When filling vacant positions carefully review the position and fill them at the appropriate level. • Block Budgets o Block budgets will be set based on the 05-06 block. Adjustment amount will be 6.0%. Everyone is responsible for doing the required analysis to keep within their budgets. There is no requirement to budget 100% of your block. Always budget less when possible. • Contingency Funds (The policy is currently under review at the LT) o Any unspent funds at the end of each fiscal year will continue to be carried over into the following year, o Contingency funds should only be used to pay for one-time events or purchases or to fund an unanticipated spike in expenses. You cannot input contingency amounts into IFAS for next year. Your unspent funds will roll over and will be available to spend as of July 1. • Capital outlay - Any capital outlay up to $10,000 will be funded through the block. Requests over that amount can be submitted for additional funding, if necessary. • Generally, be prudent in your spending. Money saved this year may help to balance your budget next year. Think about ways to save. Review travel budgets and other amounts spent on discretionary items (food, supplies, etc.). • The operating impact of new facilities will be reviewed in the operating budget process and added to the existing block once they are approved. 02/27/2006 Question List Pagp 1 of ITEM # 8 Form Details - Carlsbad Library: Service Evaluation ' For this survey... i * N/A answers are omitted from scoring i * Conditionally unrequired answers are omitted from scoring * 0/0 scores are not shown for unscored questions Required when QID Question List Page 2 of 5 641 651 661 601 161 921 171 811 821 201 211 221 291 621 301 311 321 331 341 If No or N/A, please explain: Was the directional signage to service and/or collection areas adequate and clear? If No or N/A, please explain: Was the elevator clearly indicated? Was the elevator clean? Was the elevator in working order? Were the restrooms easily located? How would you rate the cleanliness of the restrooms? On a scale of 1 to 10, with 10 being exceptional and 1 being unsatisfactory f 7 or below, please explain your rating. Were the commodes, urinals and Inks clean and odor free? Were the trash containers clean, odor free and generally less than 2/3's full? Were the mirrors clean? Staff Interaction Please describe the staff by gender, age (range), hair color/length, height (range) and name. Did the staff member greet you, at the desk? Did the staff person have a visible nametag? Were the staff people friendly, well groomed and professional? Did staff engage in any inappropriate conversation (discussing personal matters or other library patrons)?•a ^ •* Did you have to wait in a line for Text Yes - No - N/A Text Yes - No - N/A Yes - No - N/A Yes - No Yes - No Pull Down Menu (Mult Choice) Text Yes - No Yes - No Yes -No Big Header Text Yes - No Yes - No Yes - No Yes - No Yes - No - 271 answered other than 'Yes' Must be 10 characters long Always required Required when QID 651 answered other than 'Yes' Must be 10 characters long Always required Always required Always required Always required Always required Required when QID 811 answered '0', '!', 2', '3', '4', '5', '6', or 7' •lust be 3 characters ong Always required Always required Always required Always required Always required Always required Always required Always required Always required Yes(l) No(0) N/A(0) Yes(l) No(0) N/A(0) Yes(l) No(0) N/A(0) Yes(l) No(0) Yes(l) No(0) 0(0) 1(0) 2(0) 3(0) 4(0) 5(0) 6(0) 7(0) 8(0) 9(0) 10(0) Yes(l) No(0) Yes(l) No(0) Yes(l) No(0) es(l) No(0) es(l) No(0) es(l) No(0) es(0) 0(1) 4Yes(O) j No(l) | - Interior - Interior . - Interior - Interior - Interior - Interior - Interior •> Interior - Interior Interior Interior Interior Staff nteraction Staff nteraction Staff nteraction Staff nteraction Staff nteraction -Staff Interaction -Staff -nm/plipnts/FnrmDetfli I View nhn?S=2220&A— 14550 2/16/2006 Question List Page 3 of 5 351 361 371 381 391 401 671 411 681 691 701 421 431 441 831 841 711 791 service? If yes, how long? Did the length of time you waited seem too long? Did a staff person acknowledge your presence while you waited ? Apologize for the delay ? Thank you for waiting ? Were the instructions on how to obtain a library card clear? Reference Desk Ask a question at the reference desk Was a reference desk associate available? f Yes, What question did you ask? f No or N/A, please explain: Were you asked clarifying questions? Did the reference staff member take you to the book or other source for tie answer? Did the staff member make sure you ould find the answer? Overall, how would you rate the level f customer service? With xpectations not met being 0 and xpectations exceeded being 10. f 7 or below, please explain rating. Children's Collection lease describe the staff by gender, ge (range), hair color/length, height range) and name. i N/A Time Length Yes - No - N/A Yes - No Yes - No - N/A Yes - No - N/A Yes - No Small Header Black Remarks Yes - No - N/A Text Text Yes - No Yes * No Yes - No Pull Down Menu (Mult Choice) Text Small Header Text ~ r Required when QID 341 answered 'Yes' Always required Always required Always required Always required Always required Always required Always required Must be 10 characters long Required when QID 681 answered other than 'Yes' Must be 1O characters long Always required Always required Always required Always required Required when QID 831 answered '0', '!', 2', '3', '4', '$', '6', or 7' •lust be 3 characters ohg Always required "lust be 3 characters ong N/A(0) Yes(O) No(l) N/A(0) Yes(l) No(0) Yes(l) No(0) N/A(0) Yes(l) No(0) N/A(0) Yes(l) No(0) Yes(l) No(0) N/A(0) Yes(l) No(0) Yes(l) N0(0) Yes(l) No(0) 0(0) (0) 2(0) (0) 4(0) (0) 6(0) 7(0) (0) (0) 0(0) 1 Interaction -Staff Interaction -Staff Interaction -Staff Interaction -Staff Interaction - Staff Interaction -Staff Interaction - Reference Desk -Staff Interaction - Reference Desk Reference Desk Reference Desk Reference Desk Reference Desk Reference Desk Reference Desk Reference Desk - Children's Collection f ! i 'min:sec' printed after answer on client view kttrv//www Question List Page 4 of 5 731 741 751 761 771 851 861 . 461; 471 481 491 501 511 521 531 541 5611 1— T 871 Was a children's desk associate available? If Yes, What question did you ask? If No or N/A, please explain: Were you asked clarifying questions? Did the staff member make sure you could find the answer? Overall, how would you rate the level of customer service? With- expectations not met being 0 and expectations exceeded being 10. If 7 or below, please explain rating. Computers• . ... ... j Try a search on the library's computer catalog. Did you have any trouble searching? Comments about the user Interface or problems Connect to the Internet using a lab computer. Did you have any trouble connecting to the Internet? Pretend to have a problem with the computer and ask for assistance Was the assistance helpful? Was the staff member courteous and friendly? Overall Impression *ate your overall experience at the ibrary, on a scale of 0 to 10. Expectations not met being a 0, expectations exceeded being a 10. Yes - No - N/A Text Text Yes - No Yes - No Pull Down Menu (Mult Choice) Text Big Header Black Remarks Yes - No Text Black Remarks Yes - No Black Remarks Yes - No Yes - No Big Header Pull Down Menu (Mult Choice) Always required Always required Must be 10 characters long Required when QID 731 answered other than 'Yes1 Must be 10 characters long Always required Always required Always required Required when QID 851 answered '0', '!', 2', '3', '4', '5', '6', or 7' •lust be 3 characters ong Always required Always required Always required Always required Always required Always required Yes(l) No(0) N/A(0) Yes(l) No(0) Yes(l) No(0) 0(0) 1(0) 2(0) 3(0) 4(0) 5(0) 6(0) 7(0) 8(0) 9(0) 10(0) Yes(O) No(l) Yes(O) No(l) Yes(l) No(0) Yes(l) No(0) 0(0) (0) (0) (0) (0) (0) (0) (0) (0) - Children's Collection - Children's Collection - Children's Collection - Children's Collection - Children's Collection - Children's Collection Children's Collection Computers Computers Computers Computers Computers Computers Computers Computers Computers Overall mpresslon - Overall Impression _.... Question List Page 5 of 5 881 581 If below 7, please explain rating. ~ Any additional comments Text Narrative Required when QID 871 answered '0', T, '2', '3', '4', '5', '6', or 7' Must be 3 characters long Always required 9(0) 10(0) - Overall Impression - Overall Impression httD://W\vW-Servir,e;r,herlfrf»r>nrt