HomeMy WebLinkAbout2007-08-15; Library Board of Trustees; MinutesApproved
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ITEM #2
MINUTES
MEETING OF: LIBRARY BOARD OF TRUSTEES
DATE OF MEETING: Wednesday, August 15, 2007
PLACE OF MEETING: Carlsbad City Library Board Room
1775 Dove Lane
CALL TO ORDER:
Chair Bill Kamenjarin called the meeting to order at 4:00 PM.
ROLL CALL:
Present: Library Board Trustees Bradley, Kamenjarin, and Tarman
Absent: Trustees Lignante and Swette
Also Present: Heather Pizzuto, Library Director
Dave Curtis, Deputy Library Director
Suzanne Smithson, Deputy Library Director
Cheryl Mast, Library Management Analyst
Devin Castel, Library Business Systems Specialist
Marg Kealey, NSDCGS liaison
Karen McGuire, Wm. D. Cannon Gallery Curator
Carolyn Taylor, League of Women Voters observer
APPROVAL OF MINUTES:
The minutes of the June 20, 2007 meeting of the Library Board of Trustees were approved
as submitted.
MONTHLY LIBRARY REPORTS:
Trustee Bradley commented on the final numbers for program attendance and complimented
the staff on the quality and variety of programs continually offered.
ANNUAL GOALS - 2007-2008:
Library Director Pizzuto reviewed the list of management goals for this fiscal year, including
those currently listed as "place holders" and explained to the Board the review of all
technology projects currently underway by the IT Department. Once the City's Leadership
Team approves the IT Roadmap, goals involving technology and IT support will be finalized.
Library Director Pizzuto pointed out that the majority of the goals represent projects and
activities the Library has been interested in pursuing.
Library Board of Trustees Page 2
Minutes of August 15, 2007 Meeting
Trustees Tarman and Kamenjarin both commented on the goal to look at the parking lot at
Dove Lane and the handicapped parking location again.
Library Director Pizzuto responded that the Library has consistently received complaints
about the location of the handicapped parking spaces as well as the location of the book
drops. She said a third issue staff is working to resolve is the need for delivery access at the
back of the gallery so that the tractor-trailer trucks delivering some exhibits would not have to
park out front.
LIBRARY STRATEGIC PLAN:
Library Director Pizzuto explained that the Strategies and Initiatives for 2007-08 came out of
the planning process with consultant Joan Frye Williams. The Management Team and
Library Division Heads reviewed all the preliminary feedback from the Steering Committee
and looked at all the potential initiatives the Library might undertake and integrate those
initiatives with the balanced scorecard format. As a result, the draft Strategic Plan will
represent a combination of these strategies and initiatives and measures that are based on
the various perspectives of the balanced scorecard.
Currently the Library staff is identifying the different initiatives they will work on planning.
Once the work plans are developed they will be integrated and then prioritized. Library
Director Pizzuto continued that there is a real possibility that the Library will not be able to
achieve all these initiatives within one year but it does provide the tool to craft the budget to
accomplish future initiatives.
Trustee Bradley commented that the Library should consider changing the parking lot at
Dove Lane to diagonal parking spaces instead of 90° and Trustee Tarman responded that
diagonal spaces require more room. Library Director Pizzuto added that currently the Library
barely meets the minimum parking standards but that Public Works will be looking at the
layout again.
Trustee Kamenjarin commented on the apparent requirement for Librarians to now be
"futurists" with changes in technology every few months and applauded this library for staying
current.
Library Director Pizzuto responded that was one of the challenges, and one reason for not
developing a five-year specific list of projects, not knowing what the future might bring.
Instead, the approach was to set directions that would help guide us to make a decision to do
one thing and perhaps not another. She added it is a learning process to plan strategically
this way.
Library Board of Trustees Page 3
Minutes of August 15, 2007 Meeting
DISPLAY GUIDELINES FOR LIBRARY & GALLERY:
Library Director Pizzuto introduced William D. Cannon Gallery Curator Karen McGuire who
provided an overview of the recently developed guidelines for displays and exhibitions in the
Libraries and the Gallery.
Curator McGuire pointed out that the criteria for Gallery exhibitions was established some
time ago and is much more stringent than those for Library displays. The Gallery hosts 5
exhibitions a year: 1 or 2 are traveling exhibitions, "pre-packaged" exhibitions from other
galleries; 1 or 2 are theme exhibitions of California artists; a biannual juried exhibition open to
all San Diego artists; an invitational exhibition for four San Diego artists selected from the
biannual exhibition.
Curator McGuire explained that the Library displays North County artists and the
requirements are not as stringent. Library exhibitions generally change each month and
there is currently about a 2-year lead time for artists to request a time to display their art.
In addition to the Cannon Gallery, there is the Sculpture Garden, located behind the Cultural
Arts Office, which provides an annual exhibition.
Trustee Kamenjarin asked several questions regarding the selection of the traveling
exhibitions Gallery Curator McGuire responded that the Gallery only looks for museum-
quality, but also must take into consideration the costs associated as well as the square
footage required.
Library Director Pizzuto explained that the Library has received questions over the years
about how decisions are made on what goes into the Gallery as well as what is displayed in
the Libraries and there is a high demand for exhibition space. For that reason these
guidelines were developed and will be provided to anyone who requests information in the
future.
LIBRARY LEARNING CENTER:
Deputy Library Director Smithson shared photographs taken today at the site showing the
framing 50% completed, and reported the 3-phase power is scheduled to be connected next
week. She offered the Board an on-site tour following their meeting in September which is
scheduled for the Cole Library Community Room.
QUARTERLY TECHNOLOGY REPORT:
Library Director Pizzuto introduced Library Business Systems Specialist Devin Castel who
used the laptop and projector to highlight portions of his quarterly report.
BSS Castel explained that the report captures some of the outcomes from all the technology
the Library has available. The report is looking at everything from the Library catalog system
Library Board of Trustees Page 4
Minutes of August 15, 2007 Meeting
usage to the website, the tech web browsers using our catalog, PC management use, Xerox
responses to service calls, and the number of incidents requiring service from Sirsi. This
information has been useful in identifying needs at the various facilities, such as bandwidth
for the internet and wireless accessibility.
The Board expressed interest in the number of hits to the webpage and the usage of the
catalog and BSS Castel explained those charts and statistics in detail.
The Board also asked for clarification as to terminology in the report and discussed the
statistics pertaining to Internet usage and ways in which to meet the growing need for more
access, especially at the Cole.
APPOINTMENTS TO COMMUNITY ACTIVITY GRANT COMMITTEE AND CARLSBAD
LIBRARY AND ARTS FOUNDATION:
There was some discussion among the Trustees regarding the appointments and by proper
motion and vote this item was continued until the next meeting when hopefully all the
Trustees will be present.
CARLSBAD LIBRARY & ARTS FOUNDATION REPORT:
Library Director Pizzuto reported that the Foundation was currently working on increasing the
Board Membership from the current ten to eighteen members. The Board is also working on
updating their web site regarding several current activities and has purchased a new software
package which will greatly enhance the use of their donor data base for everything from
mailing lists and invitations, to dollars donated for various projects.
Library Director Pizzuto also reported that the most recent review of the Foundation's
investments show that the overall earnings still remain in the 5-5.5% or greater annual growth
which represents the Foundation target for investments return.
The last order of business at the meeting was the decision to decline the offer of donated
artwork. The work is a contemporary abstract piece offered for their use and the Foundation
determined that it would not have a use for a piece of art. The piece was also offered to both
the Library and the Cultural Arts office and collectively they determined that a piece of art as
a donation is not easy to either use or sell. The offer of the artwork prompted the Foundation
to consider crafting a policy for handling future gifts and donations other than cash.
DIRECTOR'S REPORT:
Door count- Library Director Pizzuto brought this back in response to questions which arose
at the last Board meeting concerning the relationship between the door count and circulation
statistics. She reported that staff had taken a look at several months and then over several
years' statistics for the month of May, comparing the door count and circulation. The initial
conclusion is that the cause of the disparity could be from a number of variables. The trend
Library Board of Trustees Page 5
Minutes of August 15, 2007 Meeting ___^_
appears to have only begun in March, the month in which new gates were installed on all
doors. Prior to that, there were issues with the door counter at Cole, the west doors did not
have a working counter and the east side was often inaccurate. Another factor that might
have impacted those numbers is the increase in genealogy programs, bringing more people
into the building than in the past.
It appears that this may be a trend and we will be looking at how the door count is settling
out, especially at the Cole where there are actually two counters on the same door.
Another question which arose last month was whether or not the size and content of the
collection at Cole was meeting the needs of the patrons in that area and Library Director
Pizzuto advised that the Collection Development Statement was being revised this fall and
would be brought to the Library Board upon completion. The Collection Development
Statement will explain how we determine collection make-up based on the demographics of
the community and the use at each of the facilities.
Library Director Pizzuto explained that ultimately one thing we cannot change is the size of
the building and what it can hold so we are limited by sheer square footage. The ratio is
about 2:1 in size and space between the Dove Lane Library and the Cole Library, which is
very close to the circulation statistics ratio.
Restraining Order - The Library had requested and been awarded a permanent restraining
order for one of our patrons, Kelvin Bynes, who was involved in combative and threatening
incidents over a period of several days in July at the Cole. Mr. Bynes is restrained from
entering any Carlsbad Library facility for three years. It is reported that Mr. Bynes has been
involved in similar incidents at other libraries in the area.
Courtesy email notice - The courtesy email notice function has been tested and the notices
are being sent two days in advance of the item coming due.
PC's being replaced - IT is replacing the staff computers in preparation for the upgrade to
Sirsi, which is tentatively scheduled for October but dependant on the IT Technology
Roadmap mentioned previously. One of the requirements for the upgrade was increased
memory on the staff machines, and we were able to accommodate that requirement in
conjunction with the routine replacement cycle.
CORE- The Finance Department has been working with Library staff on the installation of an
automated cashier system which will allow us to track fines and fees and eventually allow us
to take debit and credit card payments.
Collection agency - The Library has entered into a contract with Unique Management
Services, a collection agency that deals exclusively with collections for libraries and has an
excellent reputation for customer service. The tentative start date is early November and we
are currently developing materials announcing use of a collection service as well as the new
Library Board of Trustees Page 6
Minutes of August 15, 2007 Meeting
$5 lost material fee and change in refund practices, instituted at the beginning of this fiscal
year.
Trustee Kamenjarin asked if the Library's unpaid fines and lost items were in excess of
$10,000. Library Director Pizzuto responded that the amount is significantly more than that
and initially only those accounts with a long time overdue balance of more than $25 will be
sent to the agency and an FAQ is being prepared for the patrons.
FRIENDS OF THE LIBRARY:
Library Director Pizzuto reported that the Friends' annual meeting was held in June and they
elected the slate of officers for the next year. The only change being the office of Treasurer.
The Friends honored a number of long-time volunteers at the event.
On July 17th the City Council officially accepted the Friends gift of $44,950 cash contribution
and $28,675 in direct support.
NSDC GENEALOGICAL SOCIETY:
Liaison to the Board, Marg Kealey, announced that membership in the society has reached
495 and they anticipate reaching 500 by the 40th Anniversary pot luck scheduled for August
22nd at the Carlsbad Senior Center. She reviewed the highlights of the programs held in
June and July and announced the classes starting in September and the plans for the fall
seminar on September 29th.
LIBRARY BOARD COMMENTS:
None
PUBLIC COMMENT:
None
ADJOURNMENT:
By proper motion, the meeting was adjourned at 5:19 PM
Cissie Sexton
Administrative Secretary
Staff Reports for the
Meeting of:'
ITEM #3
Monthly LIBRARY Reports
for
June 2007
Systemwide...
1. On June 5th, the Library held its 4th annual Employee Training Day. The Libraries
were closed from 9:00 a.m. to 1:00 p.m. This year's topic was emergency
preparedness. Carlsbad Fire Department Division Chief Chris Heiser addressed
150 staff members about the Library's and Library employees' roles in a disaster.
Staff was also updated with general news and events concerning the Carlsbad City
Library.
2. The Carlsbad Reads Together committee has begun meeting to plan the next
program for April 2008. Suggestions for books were solicited from Carlsbad Reads
2007 participants and additional suggestions are being taken in the Libraries and
will be taken online through the Library's web site.
3. The Summer Concert series kicked off on June 17th with flamenco/jazz/classical
musicians David Maldonado Group. Nearly 200 people attended the concert and
response was overwhelmingly positive.
4. Summer Reading Program... The Library kicked off the annual Summer Reading
Program on June 18th.
• Cole Library was off to a strong start with 719 children and teens signed-up
during the first two weeks. 86 trained volunteers spent 411 hours listening to
1,605 reports during the same time frame.
• This year, due to the record number of volunteers who signed up (180), all
members of the Dove Children's Staff assisted in the training sessions which
took place before the start of the SRP. By June 29th, 1,444 children had
registered to participate, with 2,652 reports made.
• The Centra de Informacion signed up 182 patrons of all ages during June.
CCL, Dove Lane ...
5. This month's Pizza and a Movie night was held on June 15th and featured a
screening of The Chronicles ofNarnia. 19 teens attended.
6. The first of three teen talent competitions to be held this summer occurred on June
28th. "So You Think You Can Dance" featured nine acts, dancing in a wide range of
styles, competing before an audience of 100.
7. Carlsbad City Library Hour's June TV programming was the Media Services
produced "Full Revolution". This Schulman Auditorium "Rock the Library" event was
presented to a live audience as well as produced as a TV program to be shown on
Community Cable Channel 3 (Time Warner.) Library programs are also regularly
shown on KOCT Oceanside and on Del Mar Access TV.
Monthly Library Reports for June 2007 Page 2
GeorginaCole ...
8. The Library's Homebound book delivery program is being revised under the
direction of Cole Reference Librarian Kimiko Morita. Currently there are 11
Homebound volunteers and 17 homebound patrons participating in the program.
During June, 75 items were delivered to these patrons by volunteers. Kimiko is
working with Library Volunteer Coordinator Amy Bennett to develop the program,
recruiting both new volunteers and discovering new patrons in need of Homebound
services through visits to retirement homes and posters in both the library and the
Senior Center.
9. One of the best Genealogy presentations of the year took place on June 26th. Joan
Lowrey spoke to NSDCGS on "Did They Really Come On That Ship?" Ms. Lowrey
presented seven case studies that illustrated the need to understand how and why
passenger lists were created in order to analyze the information correctly. 98
people attended.
10. The hands-on follow-up sessions that the Genealogy Division initiated earlier this
year have proven to be popular. Genealogy staff and volunteers work with small
groups in the Library a few days after a larger auditorium-style presentation.
During June, 20 people attended the June 6th "What Next" session on church
records and 17 people attended the June 14th follow-up "Hands-on Tutorial" about
WorldCat.org. This WorldCat.org hands-on session followed a presentation on
June 12th by Robyn Gage of UCSD Library who spoke on that topic to the
Computer Genealogy Group with 68 people in attendance.
11. A group of five genealogy volunteers worked 116 hours and completed the
indexing of the City Directories on microfilm. The volunteers reviewed over 450
microfilm rolls and listed all of the cities and communities included in each of the
city directories.
12. Marsha Weeks joined the Cole Children's Division on June 18th as the new Senior
Librarian for Children's Services. Marsha comes to us from the Whittier Public
Library where her most recent position was as Branch Services Librarian at the
Whittwood Branch. Marsha has a lot of energy, enthusiasm, ideas, and initiative—
we are excited to have her on our team.
13. As library staff and local schools prepared for Summer Reading Program, the Cole
Children's Division hosted five school visits in June: three tours each consisting of
twenty 2nd graders from Buena Vista Elementary School, one tour for forty 6th
graders one tour of sixty 6th graders both from Valley Middle School. All groups
were well behaved and enjoyed learning about the Cole Library and the upcoming
summer programs.
14. Anjan Chidambaram, a Summer Reading Program volunteer at Cole, had an article
she wrote, "Being a Role Model is Satisfying," describing the joys of being an SRP
volunteer at the Library published in the San Diego Union-Tribune on June 29th.
Monthly Library Reports for June 2007 Page 3
15. In conjunction with Summer Reading Program, Cole Library hosted a Teen Late
Night @ the Library event on June 29th and had 35 people attend the program. It
was presented by the Reuben H. Fleet Science Center in which a crime scenario
was depicted requiring the teens to analyze evidence found at the crime scene.
The program concluded with a "Make New Friends" Bingo game, pizza, sodas, and
ice cream.
Adult Learning...
16. AmeriCorps member Curtis Luster, Sr. spoke at the San Diego County Fair as one
of the featured "heroes"—everyday people doing extraordinary things. He also
attended the Open House of the Vista Library's literacy program, one of our referral
sources.
17. Thirteen tutors and staff members attended the 17th annual Tutor Conference
sponsored by READ/San Diego. The conference offered an opportunity for
participants to choose from over 20 workshop topics to learn new teaching
techniques and practice tutoring skills.
18. AmeriCorps members Geoff Armour and lla Schmidt attended the AmeriCorps mid-
year Conference in Sacramento. Interim Literacy Coordinator Carrie Scott
presented 3 sessions on integrating technology into the curriculum. The highlight
of the 2-day conference was a tour of the State Library and a presentation of some
of the items in the special collection by Curator Gary Kurutz.
19. Carrie Scott was nominated Vice President of the Literacy Section of the California
Library Association.
20. Adult learners Robynne K. and Wil M. graduated from the Henry Huffman
Leadership Institute on June 9th at the Corona Public Library. Robynne and Wil
were among 22 adult learners throughout Southern California who were nominated
by their local programs and accepted into the six-month program sponsored by the
State Library. Attendees built self-esteem while acquiring public speaking,
decision-making, and advocacy skills.
Centre de Informacion ...
21. On June 18th, the Summer Reading Program 2007 began at the Centra de
Informacion. In addition to the children, teens, and parents, babies (under 3 years
old) are also participating in the program this year. Parents read to their babies
and then report to our volunteers what they read to them. By June 30th volunteers
enrolled 125 children, 6 babies, 22 teens, and 29 adults.
22. 11 bilingual middle school students are assisting the Centra staff in enrolling and
taking reports from Summer Reading Program participants.
23. During the month of June two special programs were presented at the Centra as
part of the Summer Reading Program: "Swazzle," a puppet show, on Thursday,
June 21st; and "Mad Science," on Thursday, June 28th. These programs were well
attended by adults and children of all ages.
CARLSBAD CITY LIBRARY
MONTHLY USAGE STATISTICS - JUNE 2007
CCL Dove Lane
Reference questions
Circulation
People count
In-House Use of Materials
Cole Library
Reference questions
Circulation
People count
In-House Use of Materials
Centro/ALP
Reference questions
Circulation
People count
In-House Use of Materials
Library-Sponsored Programs
Adult programs
Adult program attendance
Young Adult programs
Young Adult program attendance
Children's programs
Children's program attendance
Computer Users
All Facilities
E-Mail Notification
New Users
Outbound Notices (Hold, Overdue 1 & 2)
New Users Cumulative Total (Began August 2005)
Telephone Notification
New Users
New Users Cumulative Total (Began December 2005)
Facility Meeting Room Use
Events booked
Event attendance
Events cancelled
Volunteer Hours
Total hours
June-06
11,185
76,335
42,536
14,188 J
6,121
31,457
21,180
7,173
205/97
821/148
2,1591*
200/*
26
329
6
113
45
2,433
8,596
959
5,414
9,315
193
1,747
76
4,851
11
1,634.15
May-07
12,656
76,403
33,161
14,232
7,189
31,451
24,978
9,735
234/52
699/124
2,344/*
172/*
37
450
12
403
102
3,002
14,440
775
7,652
18,010
273
4,996
84
4,026
10
1,463.15
June-07
12,485
77,631
36,782
16,254
6,880
32,111
22,019
9,474
205/43
1,047/119
2,375/*
278/*
29
385
10
237
40
1,835
13,598
883
7,285
18,893
307
5,303
108
5,639
29
1,918.7
Not reported.
ITEM #3
Monthly LIBRARY Reports
for
July 2007
Systemwide...
1. Playaway digital audio books went out onto the shelves for the patrons to check out in
late July. 123 titles were placed on the shelves and within two weeks, nearly 80 percent
of them have been checked out.
2. On Sunday, July 15th, the Library hosted a poetry writing workshop led by local poet and
teacher Janet Baker. Approximately 30 people attended the free workshop, which was
sponsored by the Friends of the Library.
3. On July 23rd, the Library again utilized Joan Frye Williams, and conducted a Strategic
Work Planning workshop. This workshop was held at the City's Safety Center and was
attended by those Library staff members that are likely to lead teams that will plan work
identified in the Library's Strategic Plan. Providing tools and enhancing skills will better
enable staff in their efforts to achieve desired results. Attendees seemed to enjoy the
content and the presenter.
4. Summer Reading Program - July is very busy with the Summer Reading Program.
• Dove had over 2,000 children sign up and keeping up with prizes every week was
challenging due to the large numbers of children coming in to report. On July 28th,
Dove Children's hosted the successful Library Sleepover, which attracted 29
children and 19 adults.
• The Cole Children's Division has enjoyed 996 children and teens participating in
the program. SRP volunteers have listened to 4,914 reports and logged in 629.5
volunteer hours.
CCL, Dove Lane...
5. On July 3rd, Darin Williamson held an ice cream social for the Summer Reading
Program's teen volunteers; 14 attended.
6. Teen Services hosted two talent competitions for young adults during the month of July.
On July 12th, 10 singers competed in the Carlsbad Idol vocal competition before an
audience of 100. The winner sang Kristin Chenoweth's "Taylor the Latte Boy." On July
26th, there was an open Teen Talent Show which also featured 10 competitors
demonstrating a variety of talents from instrumental performances and dancing to jump
rope skipping. This time an audience of 120 saw an Irish step dancer win the top prize.
7. This month's Pizza and a Movie program was held on July 27th. 24 teens attended, ate
pizza and watched a film based on the YA fiction favorite, Eragon.
8. Carlsbad City Library Hour's July television programming featured the Treasure on the
Island, a play by students from a local acting class. This Schulman Auditorium event was
performed live to a full house as well as produced as a TV program by the Media
Services Division to be shown on Community Cable Channel 19 (Time Warner). Library
programs also are regularly shown on KOCT Oceanside and Del Mar Access TV,
Monthly Library Reports for July 2007 Page 2
thereby extending viewing audiences beyond those audience members who are able to
attend a live Schulman Auditorium event.
GeorginaCole ...
9. The Carlsbad History Room continues to meet the high demand for copies of
photographs from community. Two authors used the Carlsbad History Room collection
for projects on Victorian houses and Hosp Grove. Carlsbad Magazine requested
information on the Carlsbad High School 50th anniversary, the Flower Fields, and Luther
Gage.
10. The Carlsbad History Room schedule was changed in order to be open when patrons
are most likely to come in and to utilize Carlsbad History Room staff more effectively.
11. The Reference Department staff continued with its Adult Programming. Librarian Karen
Maynor taught three Basic Internet classes with a total of nine attendees. Librarian
Kimiko Morita taught one Internet Basic class with two attendees. Library Technician
Dan Wood taught two Email Basics classes with five attendees and two Internet Tips
and Tricks classes with four attendees.
12. The Second Thursday Book Club read / Feel Bad About My Neck by Nora Ephron. 10
people attended the discussion on July 12th led by Librarian Kimiko Morita. The Tuesday
Evening Book Club read It's Not About The Bike by Lance Armstrong. 14 people
attended the discussion on July 3rd led by Librarian Missy Shaw.
Adult Learning...
13. AmeriCorps members Geoff Armour, lla Schmidt, Curtis Luster, Sr., and volunteer
Bastien Atterbury represented the Adult Learning Program at the Health Expo on July
7th. The purpose was to inform the community about the Library's Adult Learning
services.
14. AmeriCorps member Curtis Luster, Sr. represented the Adult Learning program at the
San Diego Council on Literacy's Open House.
15. Carrie Scott attended the San Diego Council on Literacy's Network planning meeting,
the Executive/Finance Committee meeting, and the Board of Directors meeting. Ms.
Scott was appointed to serve on the Audit Committee.
Centre de Inf ormacion ...
16. The Summer Reading Program was in full swing at Centra de Informacion. By July 31st,
Centra staff had enrolled 15 babies, 174 children, 27 teens, and 38 adults in the
Summer Reading Program.
17. On Friday, July 13th, the four participants in "Writing on the Computer II: Word
Processing," a computer class in Spanish, completed the eight-week course. At the end
of the last class, each participant received a certificate of completion. They also enrolled
in the next course, called "Writing on the Computer III: Internet and E-mail" that will start
in September.
CARLSBAD CITY LIBRARY
MONTHLY USAGE STATISTICS - JULY 2007
CCL Dove Lane
Reference questions
Circulation
People count
In-House Use of Materials
Cole Library
Reference questions
Circulation
People count
In-House Use of Materials
Centro/ALP
Reference questions
Circulation
People count
In-House Use of Materials
Library-Sponsored Programs
Adult programs
Adult program attendance
Young Adult programs
Young Adult program attendance
Children's programs
Children's program attendance
Computer Users
All Facilities
E-Mail Notification
New Users
Outbound Notices (Hold, Overdue 1 & 2)
New Users Cumulative Total (Began August 2005)
Telephone Notification
New Users
New Users Cumulative Total (Began December 2005)
Facility Meeting Room Use
Events booked
Event attendance
Events cancelled
Volunteer Hours
Total hours
July-06
11,859
85,638
49,942
17,494
6,430
34,318
21,053
7,613
171/62
719/88
2,038/*
1827*
15
275
6
91
69
3,897
7,036
959
5,719
10,274
238
1,985
56
3,369
10
2,765.25
June-07
12,485
77,631
36,782
16,254
6,880
32,111
22,019
9,474
205/43
1,047/119
2,375/*
278/*
29
385
10
237
41
1,845
13,598
883
7,285
18,893
307
5,303
108
5,639
29
1,918.7
July-07
14,097
86,647
43,058
18,561
7,080
35,877
23,106
9,369
178/63
1,226/123
2,364/*
282/*
28
375
8
340
49
1,885
12,085**
1,069
7,965
19,962
401
5,704
72
3,600
15
* Not reported.
** Dove Lane stats are off due to a PC upgrade in the adult lab.
ITEM # 4
Library Goal assignments 2007-08
City Brand
Jessica Padilla Bowen
RFA System (place holder)
Dave Curtis (resource)
Labor Negotiations for GE
Heather Pizzuto (resource)
CEMAT (City Emergency Mgmt Action Team)
Bill Richmond
Dove Lane Library Parking Lot
Heather Pizzuto
Cheryl Mast
Automated Agenda Bill Process (place holder)
Cheryl Mast
Implement Photo Goal (place holder)
Dave Curtis
Bill Richmond
Library Learning Center
Suzanne Smithson
Jessica Padilla Bowen
CommServ Video & Brochure
Jessica Padilla Bowen
Performing Arts Version "On Your Own time"
Bill Richmond (resource)
Redesign Customer Comment Process
Dave Curtis
Suzanne Smithson
Community Donations to Library
Suzanne Smithson
Cheryl Mast
F:\GOALS\2007-2008\Library Goals 07-08 for LibBd.doc 8/8/2007
ITEM # 5
Carlsbad City Library: Preliminary Strategies and Initiatives for 2007-2008
Position the Library as an active leader in the areas of learning, cultural arts, and enjoyment
of reading.
Maior Initiatives:
. Improve outreach and collaboration with the Arts Office and Recreation Department,
local educational institutions, and other community organizations and partners
. Create library tools to support learning and incorporate multiple methods of learning -
participatory, interactive
• Increase support of cultural events and creative programs
Position the Library as an active partner with other agencies in the areas of economic
development and public safety.
Major Initiatives:
. Provide targeted programs and space for youth in collaboration with other service
. Collaborate with organizations that support small local businesses and building job
skills for youth and adults (such as the Chamber of Commerce and the Economic
Development Department).
. Collaborate with City departments on disaster preparedness, response, recovery
Position the Library as an active provider of information and model of best practices in the
areas of transportation, healthcare, and the environment.
Maior Initiatives:
. Provide selected/packaged information and learning products on a full range of quality
f}f liff^ I^^IJPS
. Model the City's priorities in transportation, healthcare and environmental best
practices
Offer convenient and responsive library service.
Maior Initiatives;
• Make it easy to find things (marketplace)
• Improve speed and reliability of service
• Analyze aligning open hours with community needs
Offer personalized and flexible library service.
Major Initiatives:
• Offer customizable user accounts, profiles
• Train staff in needs of different generations and cultures
• Offer "high touch" customer service options
Promote and celebrate books and reading.
Major Initiatives:
• Expand programs to encompass childhood, family, and adult literacy
• Connect people with books tailored to their interests
Develop and diversify library collections to sustain/satisfy a broadening range of residents'
needs and interests.
Major Initiatives:
• Offer new media and formats (including downloadable audiobooks & e-books)
• Provide public access to historic photo collection
Continually update and refresh Library programs and services to engage all segments of the
community.
Major Initiatives:
• Provide more family programming
• Target underserved age groups in outreach and programs
• Explore outreach, programs and collections for speakers of other languages
Build community by connecting Carlsbad residents with the City, with the Library, and with
one another.
Major Initiatives:
• Increase marketing and promotion of Library brand and services
• Increase community gathering places, including group study areas
• Engage community virtually using current web technology (Web 2.0/3.0)
Update staff tools and technologies.
Major Initiatives:
• Develop strategic technology plan
• Explore new library usage measures, statistics
• Improve telecommunications using new technologies and equipment
Perform as an information access point and information outlet for the City.
Major Initiatives:
• Collaborate with other City departments to facilitate citywide communications and
become a recognized government information resource
• Increase our role as the City's research resource
• Provide City access to internal photos
Improve Library facilities.
Major Initiatives:
• Complete Learning Center
• Redesign Dove parking lot
Update technology infrastructure.
Major Initiatives:
• Increase bandwidth to support video, etc.
• Develop seamless integration of different systems to support user
• Explore facility-wide wireless access for staff and public
Develop and retain effective Library staff.
Major Initiatives:
• Create depth in existing employee pool
• Provide coordinated training
• Develop library knowledge management and training portal
Maintain the Library's reputation for excellence and top ranking compared to other libraries
serving similar communities.
Major Initiatives:
• Regularly survey library users and citizens for feedback; use feedback to actively
adjust service delivery
• Strengthen culture of innovation and change
Diversify fiscal support sources.
Major Initiatives:
• Explore fundraising options, including community/corporate partnerships
• Explore new models for donating
• Explore revenues for valued-added services
Realign budget with priorities identified each year
Major Initiatives:
• Identify, evaluate and plan reductions of less-used services and products
o Copy Services
o CassettesA/HS tapes
o Back issues of periodicals
o Newspapers - steady to declining
• Explore shared cost/cost recovery models
Carlsbad City Library
Technology Report
ITEM #8
March-May 2007 Summary
About this report
The following report covers information between the months of
March-May. The data that is contained in this report, is meant to
provide an overview of use and performance regarding the Li-
brary's various technologies. Below you will find the contents
for the last three months.
Contents
Library Web Usage
Catalog pg. 2
Top Browsers pg. 3
Website pg. 3
Content Areas pg. 3
Public Computer Usage
Sessions pg. 4
Computer Type pg. 4
System Monitoring
Xerox Service Summary pg. 4
Client Care Ticket Summary pg. 5
Other Reported Sirsi Issues pg. 5
Helpdesk Ticket Summary pg. 6
EMSc & VEMS Outages pg. 6
RFID Hardware Issues pg. 6
Monthly Wireless Use pg. 7
Dove Public Internet Utilization pg. 7
Carlsbad City Library
Technology Report
March-May 2007 Summary
Monthly iBistro Statistics
Sites
9,695
Visits
29,464
Pages
1,248,062
Hits
5,610,317
Daily Average iBistro Statistics
Hourly iBistro Patterns
March-May
Visits
1,365
Pages
40,692
Hits
182,970
Hourly usage for March 2997
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 II
Hourly usage for Rpril 2687
2. 3456 7 8 9 10 11 12 1314131617 1819202122 23
Hourly usaga for M«y 2BB7
0 12 3 4 3 6 7 8 9 10 11 12 13 14 _L3 16 17 18 3^ 20 21 22 23 J
March-May 2007 Summary
Top 3 Browsers to Access iBistro
Rank
1
2
3
Overall Percentage
36.81%
7.33%
4.19%
Browser
Internet Explore 6
Internet Explore 7
Mozilla./5
Carlsbadlibrary.org/Arts/Media Services/IMLS Web Usage
Location
Carlsbadlibrary.org
Arts
Media
Pageviews
182,938
12,389
7,627
Top Public Internet Categories
Category
Web Advertisements
Search Engines/Portals
Email
Shopping
Computers/Internet
Open Image/Media Search
Arts/Entertainment
Business/Economy
Reference
Adult/Mature Content
Page Views
1,148,565
706,827
347,785
333,577
306,236
235,268
219,200
201,635
173,080
167,017
Total Bytes
10.06G
6.23G
6.73G
2.90G
12.07G
4.84G
5.20G
2.78G
3.82G
7.14G
Requests
20.6 %
12.7%
6.3%
6.0%
5.5%
4.3%
4.0%
3.6%
3.1 %
3.1%
March-May 2007 Summary
PC Management Session & Environment Use
Location
Dove Adult Lab
Career Center
Email
Walkup
Children's
Centre All
Cole Adult
Email
Children's
Table does not reflect off-
line use.
Sessions
5,818
440
5,109
11,247
2,342
1,121
9,624
1,397
3,511
Minutes Used
362,423
35,164
49,554
395,980
125,379
54,722
425,628
15,850
169,382
Computer Type Summary
Computer Type
Adult Lab PC's
Career Center
Centra
Children Lab PC's
Email
Walkup
Sessions
15,442
440
1,121
5,853
6,506
11,247
Minutes Used
788,051
35,164
54,722
294,761
65,404
395,980
Xerox Service Summary
Service Calls
43
Resolved
41
Unresolved
2
March-May 2007 Summary
Sirs! Client Care Incident Log Summary
Incident
196868
226221
228731
229080
229544
231065
231298
231597
232007
233735
234015
234468
234795
Received
6/13/06
2/27/07
3/21/07
3/22/07
3/27/07
4/11/07
4/13/07
4/17/07
4/21/07
5/8/07
5/10/07
5/15/07
5/17/07
Closed
4/30/07
3/30/07
4/30/07
4/19/07
5/1/07
4/24/07
4/21/07
5/16/07
5/30/07
5/22/07
5/24/07
Non-Client Care Sirs! Related Issues
Issue
Cole Nerve-Center
Workflows Outage
Outage
Date
2/20/2007
5/16/07
Resolved
4/24/07
5/16/07
Description
Workflows access on the Cole
Nerve-Center remains unavailable.
Sirsi.net lost access to their DNS
servers.
(March-May 2007 Summary
Monthly Help Desk Ticket Log
Locations
Total
Cole
87
ALP
5
Centro
1
Dove
98
Library
Wide Totals
191
EMSc Database and VEMS Server outages
Issue
Scheduled outage
Scheduled outage
Scheduled outage
Scheduled outage
Scheduled outage
Scheduled outage
Date
3/13/2007
4/5/07
4/5/07
4/12/07
5/14/07
5/28/07
Downtime
7:33am-
7:40am
3:00am-
3:05am
2:00am-
2:05 am
2:00am-
2:05am
2:00am-
2:05am
2:00am-
2:05am
Description
VEMS DST patch reboot. NOTE:
database server did not need a reboot
for the DST patch.
Database server, EMSCWebOlv:
Reboot after Microsoft patches.
Database server, MSDEOlv:
Reboot after Microsoft patches.
Database server, MSDEOlv:
Reboot after Microsoft patches.
Microsoft patches applied to data-
base server.
Microsoft patches applied to data-
base server.
RFID Hardware Summary
Issue
Compressor leak-
ing oil
Security pedestal
false alarms at
Cole.
Date Resolved
4/14/2007
Unresolved
Downtime
2:30pm-
3:00pm
Description
An oil leak was identified with the
RFID conveyor system. The leak
was first believed to coming from
motor. It was later identified that the
leak was coming from the compres-
sor system. The issue was quickly
resolved.
Staff identified and monitored false
alarms coming from the east en-
trance at Cole. A solution is still
being worked on.
March-May 2007 Summary
Monthly Wireless Totals
Location
Dove
Cole
Users
1,849
1,721
Dove Public Internet Utilization
EHEJ llHzatlon _*J|Past90dtna _#J| Threshold Max
205 142 108 10 (GiO/1 /GigabitEthemetO/1)
Line Utilization
> Thursday, March 8, 2007 16:59:45 PST •ednesday. June 6, 2007 16:59:45May jui
Unit = percent. Capacity = 100 percent • PEflK OftVG 1 day da