HomeMy WebLinkAbout2011-08-17; Library Board of Trustees; MinutesApproved:
ITEM #3
MINUTES
MEETING OF: LIBRARY BOARD OF TRUSTEES
DATE OF MEETING: Wednesday, August 17, 2011
PLACE OF MEETING: Library Learning Center
3368 Eureka Place, Carlsbad CA
CALL TO ORDER:
Chair Bob Benson called the meeting to order at 4:00 p.m.
ROLL CALL:
Present: Library Board Trustees Benson, Bradley, Hinman and Hulsart
Absent: Trustee Lignante
Staff Present: Heather Pizzuto, Library Director
Suzanne Smithson, Deputy Library Director
Callie Ahrens, Principal Librarian
Jessica Padilla Bowen, Community Relations Manager
APPROVAL OF MINUTES:
By proper motion and vote (Hulsart/Bradley) the minutes of the June 15, 2011 meeting of the
Library Board of Trustees were approved as submitted.
MONTHLY LIBRARY REPORTS:
Trustee Hinman asked if there is a film discussion period that follows the teen movie program,
especially after the viewing of Mean Girls. Library & Cultural Arts Director Pizzuto responded that
she was fairly certain there is but as Deputy Library Director Curtis was not present she could not
confirm it, and would get back to the board with the information.
Trustee Hulsart asked about the launch of e-book availability and Deputy Library Director Smithson
reported that there were over 500 downloads among the Serra member libraries participating and
of those, 250 were from the Carlsbad City Library.
Trustee Hulsart followed with a question about training for those patrons who need assistance
downloading to their e-readers and other devices and Community Relations Manager Padilla
Bowen announced the plan for a gadget training workshop at the Library in October.
Trustee Benson offered congratulations on behalf of the Board to the Library employees recently
recognized at the City's Peer Awards event.
Library Board of Trustees Page 2
Minutes of August 17, 2011 Meeting
QUARTERLY TECHNOLOGY REPORT:
Sr. Business Systems Specialist Devin Castel presented the report focusing primarily on computer
sessions. He pointing out that wireless usage statistics have only been available for two quarters
and show a total usage of 51,000 sessions for the two quarters combined.
Usage of the self-check machines has also increased and the recent update to the functionality
allows the user to view his account, including holds available for pickup, items checked out and any
fines or fees due.
STRATEGIC INITIATIVES IN 2010-11:
Library & Cultural Arts Director Pizzuto reminded the Board that periodically they have received
reports on the technology initiatives, the largest of which is the exploration of next generation
library automation systems and the development of an action plan. Progress on the other
initiatives has not been routinely reported so included in the packet was a list of all the initiatives
and significant achievements for each. She added that three of the initiatives will be reported on in
greater detail at a later meeting: the potential alignment of Learning Center hours with the other
two library locations, the development of programs at the Learning Center for speakers of other
languages, and the oral history project.
Trustee Benson asked about the security of the netbooks and Ipads currently available for use by
patrons at the Cole Library and Sr. Business Systems Specialist Castel explained the variety of
safeguards on these items to include security plates, multiple identification decals, and a GPS
application on the Ipads.
DRAFT DONOR RECOGNITION:
Library & Cultural Arts Director Pizzuto summarized the circumstances that brought this issue to
the forefront and the realization that the Library needed a policy statement on donor recognition.
After reviewing current practices and developing some potential recognition program elements
based on research of donor recognition programs in libraries across the country, she then discussed
her findings with both the Friends of the Library and the Library and Arts Foundation to determine
what best supported their efforts. The Friends group expressed satisfaction with the current
practice of placing book plates in donated items and the Foundation decided to also develop a
donor recognition policy in collaboration with the Library.
Library & Cultural Arts Director Pizzuto explained that before the Board today was a draft of the
proposed policy which would need to be reviewed by the City Attorney's office before it could be
finalized for Board approval. The draft policy reflects the feedback of both the Friends and
Foundation.
Library Board of Trustees Page 3
Minutes of August 17, 2011 Meeting
Trustee Hulsart commented that the policy appeared to be broad enough to address a variety of
donations to which Library & Cultural Arts Director Pizzuto responded that the intent was to write a
policy that would accommodate the changing donor environment and not require frequent
revisions over time.
The board had no additional suggestions for change so the draft policy will be referred next to the
City Attorney and then returned to the Board for final review.
APPOINTMENT TO GALLERY COMMITTEE:
Chair Benson announced to the Board that Trustee Lignante had asked to serve another term as
the Board's representative on the Gallery Committee. The Board chose to vote on his request and
on a motion by Trustee Bradley (Trustee Hulsart second) they unanimously approved the
appointment.
DIRECTOR'S REPORT:
Library & Cultural Arts Director Pizzuto brought the Board up to date on the following:
Library survey of users - The intercept survey is nearly completed for all three locations and the
Transforming Life after 50 focus group has been scheduled at the Dove Lane location.
City News -
The State of the City video will be shown for the public in the Schulman Auditorium at the Dove
Lane facility on August 9th following the viewing at the Chamber's State of the City luncheon.
Responding to City Council direction, the City has been pursuing a process for evaluating service
delivery through the perspective of providing the best value while maintaining the high quality of
services. After extensive research, a particular path emerged: managed competition. As more
detail is developed on this process we will inform the Board.
The Parks and Recreation Department has drafted a city-wide naming rights policy which they will
bring to this Board for comment at the September meeting.
Library staffing - The Technology Librarian position has been approved as a provisional position
and recruitment is underway, as well as a recruitment for two part time vacancies, while the two
part-time openings on the graphics staff have been filled.
Library Technology - The team has selected a preferred provider for the discovery solution and
contract negotiations are underway.
Service improvements - Negotiations are underway with a coffee cart vendor for the Dove Lane
location.
Library Board of Trustees Page 4
Minutes of August 17, 2011 Meeting
The Gowland Meeting Room has new chairs and will be outfitted with new wall panels and white
boards, replacing those items which have seen heavy use since the Library opened in 1999.
Technical Services has found a provider who will recycle the broken DVD cases which are not
recyclable under routine recycling guidelines.
On Sept. 18th the Library will open early, at 10:00 a.m. for the Mini-golf event. In addition to the 9-
hole course inside there will be food and music and a silent auction.
FOUNDATION REPORT:
Trustee Hulsart reporting for the Foundation added that the Mini-Golf event is a fundraiser for the
Foundation. She also announced that they are still trying to build the board and have new
informational brochures available.
FRIENDS OF THE LIBRARY REPORT:
Trustee Hulsart also reporting for the Friends reported that the recent book sale was a huge
success with sales totaling $6,000.
NSDC GENEALOGICAL SOCIETY:
Marge Kealey reporting for the Society provided information about past and upcoming events and
announced the beginner and refresher genealogy classes are free and offered on Saturdays from 9
a.m. to 3 p.m.
LIBRARY BOARD COMMENTS:
Chair Benson welcomed new League of Women Voters observer Cathy Greene to the meeting and
thanked Naomi Marblestone for her past service.
PUBLIC COMMENT:
Naomi Marblestone announced that the Foundation still needs volunteers for the Sunday, Sept.
18th Mini-golf event at the Dove Lane location.
ADJOURNMENT:
By proper motion (Hulsart/Hinman) and vote the meeting was adjourned at 4:55 p.m.
Cissie Sexton
Administrative Secretary
ITEM #4
Monthly LIBRARY Reports
for
JUNE 2011
Systemwide...
1. The 2011 Summer Reading Program began at all three sites and for all age levels on June
20. Children's programs included full-house performances of the musical comedy duo The
Green Golly Project and magician John Abrams. Registration and participation during the
first 10 days averaged about 10% higher than 2010. The SRP has trained and utilized over
300 teen volunteers to assist with taking reports from the younger children.
2. The replacement Early Literacy Stations were configured and installed at all three library
locations. These stations provide a learning environment for 2-6 year olds who are
typically too young for general computer use.
3. Public internet computers were upgraded to Internet Explorer 8.
4. The City held its annual Peer Awards on Wednesday, June 29. Two library staff members
received awards: Bilingual Services Library Technician Gisela Rivera and Cole Children's
Services Library Assistant Amy Jordan. The Peer Awards offer the opportunity for any City
staff member to nominate any colleague as an exemplary employee and public servant.
CCL, Dove Lane...
5. On June 4, the Library partnered with the Carlsbad Fire Department for a presentation
covering basic first aid and summer emergencies. Fire personnel had several tables in the
Library's courtyard to provide information and answer questions.
6. Carlsbad Playreaders' season continued with a reading of Lillian Hellman's classic "The
Children's Hour" on June 27. Approximately 150 people attended, with more than 25
students from MiraCosta College.
7. Two plug-in scanners were acquired so that patrons can make use of a scanner at any of
the lab computers.
8. Dove Reference staff held computer classes with 20 attendees.
9. At the Rock the Library concert on June 2, Emergency Shut-Off played for a raucous crowd
of 120 fans in the Schulman Auditorium.
10. At June's Pizza & a Movie program, 19 teens enjoyed watching Spirited Away, and 18
teens came and socialized at three Monday Games & Refreshments programs in June.
Georgina Cole...
11. The Cole Children's staff provided seven school tours in June highlighting the Children's
area and the Summer Reading Program with a total of 199 children, teachers and adults.
Monthly Library Reports for June 2011
12. Genealogy programs in June included the completion of the Beginning Genealogy Class
series with 20 students and Focus On Digital Maps with 22 people attending the two
sessions. The two NSDCGS-sponsored programs were on "Managing Your Digital Files"
with 77 attendees, and "It's Your Life Story: Now Put Yourself into It" with 89 attendees.
13. Cole Library Reference staff taught six computer classes at the Library Learning Center
with a total of 18 students. The "special topics" class on Social Networking has proven to
be quite popular and has been taught every month since February.
Learning Center...
14. The community enjoyed a free summer concert at the Learning Center on June 23. The
Bayou Brothers played blues and R&B music to a group of 30 adults and 25 children. It
was a fun afternoon with lots of audience participation.
15. On June 1, the All Star Readers Club (grades 1 through 5) held their last meeting of the
2010/11 school year. 54 participants received awards for reading a total of 1,860 hours.
This year we continued to see growth in the number of participants and a significant
increase in the hours read, especially in the 4th and 5th grade group. Last year the club
had 42 participants and read 506 hours.
16. Six learners and two volunteers participated in the "Get That Job" workshop series
developed by volunteer tutor Mary Lou S. and Literacy Library Technician Deanna
Westphal. The class concluded with learners participating in mock interviews.
17. The 2011 Adult Learner Leadership Institute graduation was held on Wednesday, June 29.
Eleven learners completed the Institute and received certificates signed by State Librarian
Stacy Aldrich, along with a gift. Over 40 friends and family members enjoyed dinner from
Pat & Oscar's and inspirational words from Council Member Farrah Douglas, Library
Director Heather Pizzuto, and facilitator Joyce F.
18. Literacy Services held its annual celebration honoring learners and their accomplishments
on Sunday, June 5, from 2:30-4:00 pm. City Council Members Keith Blackburn and Farrah
Douglas, and Library Director Heather Pizzuto spoke to the gathering of 100 learners,
volunteers, and their family and friends. Five learners then shared their stories of
accomplishment, and two tutors shared what they have gained from their experience.
Following the program, all enjoyed cake and punch.
19. San Diego County Office of Education-Migrant Program, in collaboration with the Library
Learning Center, is providing supplemental academic services to families with school age
children during the summer. Every Wednesday from June 29 to August 24, from 4 pm to
6 pm, a mobile technology unit will be stationed in the south side of the Learning Center
parking lot. The unit will provide online curriculum in English and Math to the students
and parents will learn how to access district portals to get information on their children's
academic progress. As part of their curriculum, families will also sign-up for the Summer
Reading Program at the Learning Center.
Monthly LIBRARY Reports
for
JULY 2011
Systemwide...
1. Privacy training for staff occurred at all locations in July. Patron privacy is important and
staff has been thoroughly exposed to our privacy policies. The sessions were fun and
informative with lots of discussion.
2. The Library successfully launched the availability of e-books in July. This project is grant
funded and is in conjunction with other Serra member libraries. The project brings
Overdrive on board as new vendor and provides our patrons with hundreds of titles for
them to download and enjoy on their computer or mobile device.
Summer Reading Program...
The Summer Reading Program was in full swing for the entire month of July.
3. Programs for families presented at all three locations included Travel the World with Mad
Science, Walk on the Wild side with Wild Wonders animals, and Around the World with
Balloon Storyteller Annie Banannie. Audiences filled the various locations to capacity.
4. Enjoying the Library after traditional closing time is a not-to-be-missed adventure. The
Library on Dove Lane hosted their annual Library Sleepover, the Cole Library hosted a Kids
Late Night and a Teen Late Night, and the Learning Center hosted an after-hours teen
foreign film night.
5. Programs for teens varied at each location. Cole Library hosted a teen movie and ice
cream social and a global cooking program. Dove teens also enjoyed an ice cream social.
The Learning Center hosted their ice cream social with toppings from around the world
and an art competition and traditional tattoo art demonstration.
6. Summer Reading activities in Literacy Services included 13 learners and tutors writing and
sharing 36 reviews during July.
7. Wednesday family movie nights were held at the Schulman Auditorium with animated
classics set in locations around the world.
8. A Brazilian music concert was held at Cole Library on July 17. An enthusiastic crowd of
nearly 90 packed the room and enjoyed a performance featuring a flutist, guitarist and
percussionist.
CCL, Dove Lane...
9. Reference staff taught four computer classes with 22 attendees.
10. There were two Teen Talent Shows in July: Singing which featured 14 contestants. An
audience of 130 (including former mayor Bud Lewis) was thoroughly entertained. Dancing
Monthly Library Reports for July 2010
had 6 acts competing and 2 other acts that were too young to complete but still
entertained the audience of 100. The dancers included Irish step dancers, Jazz and Tap.
11. Pizza & a Movie featured "Mean Girls." 19 teens attended and enjoyed the movie.
12. On July 9, the Library hosted a Cinema Society film screening of the independent film,
"Adam." Nearly 100 people attended and many stayed for the post-film discussion.
Georgina Cole...
13. The Genealogy Division received a book scanner which was purchased with funds donated
by the North San Diego County Genealogical Society. It was installed and demonstrated by
the vendor. Business Systems Associate James Jones worked with Senior Librarian Mary
Van Orsdol to prepare the book scanner for the public. Genealogy staff have been trained
on its use and are now introducing it to the patrons.
14. The two Genealogy "Focus On" small group classes were taught by Library Technician Ann
Montgomery on FamilySearch.org with a total of 22 students. The two NSDCGS -
sponsored programs were on the topics "Wikis for Genealogists" (83 attendees) and
"Record Keeping Methods" (87 attendees).
15. Genealogy Senior Librarian Mary Van Orsdol traveled to the Bonita Springs Branch of the
San Diego County Library to present an introduction to the Carlsbad Library Genealogy
Division to the Chula Vista Genealogy Society. Later in the month, on Saturday, July 30, a
group of nine members of the Chula Vista Genealogy Society then visited and used the
resources in the Genealogy Division.
16. On July 16, a yoga for writers workshop was held at Cole Library and featured gentle yoga
mixed with writing exercises. Nearly 30 people attended and were enthusiastic about
another writing workshop opportunity to complement the poetry writing workshops.
Learning Center...
17. Cole Reference staff taught eight computer classes at the Library Learning Center with a
total of 33 students. Special topics classes were on Social Networking and Career Cruising
(an electronic resource).
LIBRARY BOARD STATISTICS
JUNE 2011
rence,
Reference Questions 14,741 12,250 14,382
Circulation 82,357 76,530 84,804
People Count1 41,333 35,435 40,012
Reference Questions 9,956 12,053 11,336
Circulation 36,871 33,734 38,345
People Count1 31,293 28,004 30,875
Reference Questions 2,188 2,010 1,591
Circulation 1,922 1,237 1,646
People Count1 5,904 4,852 5,417
10 Reference questions 26,885 26,313 27,309
11 Circulation 121,150 111,501 124,795
12 People Count 78,530 68,291 76,304
1. Door counters changed in March/April 2010; counts are low prior to change
13
14
15
16
17
18
19
20
Pre-School Programs
Pre-School Attendance
School Aged Children's Programs
School Aged Children's Attndnce
Young Adult Programs
Young Adit Prgm Attndnce
Adult Programs
Adult Prgm Attndnce
63
2,205
6
64
34
703
21
22
23
24
25
26
27
Computer Use
Webpage Views
Database Usage
Audio Books Downloads
# Events Booked
Event Attendance
# Events Cancelled
13,014
9
••••*"*"
91
4,206
27
28 Total Volunteer Hours 2931
93
4064
50
1316
15
285
40
865
12,747
70,540
6,460
433
119
4,822
33
1782
^IrTT^^B^I
36
1541
19
1411
7
221
39
1180
12,236
74,227
6,075
426
104
4,492
33
1588
2. Shaded area indicates data that staff began collecting in July 2010
3. Website Users removed
4. Library Programs have been restructured to follow the State Report
LIBRARY BOARD STATISTICS
JULY 2011
Reference, Circulation, Visitors
CCL Dove Lane Jul-10
i
2
3
4
5
6
Reference Questions
Circulation
People Count
Cole Library
Reference Questions
Circulation
People Count
Learning Center
7
8
9
10
11
12
Reference Questions
Circulation
People Count
TOTAL LIBRARY
Reference Questions
Circulation
People Count
15,903
89,852
49,232
Jul-10
10,387
39,331
34,145
Jul-10
1,695
2,189
6,269
Jul-10
27,985
131,372
89,646
Jun-11
14,382
84,804
40,012
Jun-11
11,336
38,345
30,875
Jun-11
1,591
1,646
5,417
Jun-11
27,309
124,795
76,304
Jul-11
14,718
86,330
45,465
Jul-11
12,546
38,831
33,288
Jul-11
1,589
1,472
6,360
Jul-11
28,853
126,633
85,113
Programs and Technology
Library-Sponsored Programs1 Jul-10
13
14
15
16
17
18
19
20
21
22
23
24
Pre-School Programs
Pre-School Attendance
School Aged Children's Programs
School Aged Children's Attndnce
Young Adult Programs
Young Adit Prgm Attndnce
Adult Programs
Adult Prgm Attndnce
Technology Usage2
Computer Use
Webpage Views
Database Usage
Audio Books Downloads
Facility Meeting Room Use
25
26
27
# Events Booked
Event Attendance
# Events Cancelled
52
2,297
29
2,374
14
401
30
691
Jul-10
12,037
57,512
6,880
378
Jul-10
106
3,952
30
Volunteer Hours Jul-10
28 Total Volunteer Hours 3,951
Jun-11
36
1,541
19
1,411
7
221
39
1,180
Jun-11
12,236
74,227
6,075
426
Jun-11
104
4,492
33
Jun-11
2,930
Jul-11
59
2,607
26
2,116
15
298
25
553
Jul-11
12,068
71,223
5,373
487
Jul-11
81
3,327
18
Jul-11
3,992
1. Library Programs have been restructured to follow the State Report
2. Transition from NetLibrary to EBSCOhost for Audio Books Download.
CARLSBAD
CITY LIBRARY
Carlsbad City Library - Technology Report
Apr -Jun 2011
PC Management Sessions
Location
Dove Adult Lab
Dove Adult Lab 2
Dove E-mail
Dove Walk-up
Dove Children's
Cole Adult
Cole E-mail
Cole Children's
Learning Center Children's Lab
Learning Center Adult Lab
Total
Computers
20
3
4
4
7*
12
1
8
7
7
Sessions
Jan- Mar
2011
9,230
1,307
4,873
3,299
1,140
10,032
1,537
1,996
1,551
1,118
Sessions
Apr- Jun
2011
9,030
1,412
4,708
3,432
1,152
9,788
1,284
2,329
1,124
1,535
Change
-2%
8%
-3%
4%
1%
-2%
-16%
17%
-28%
37%
Sessions Apr -
Jun 2010
8,352
994
5,785
3,559
1,267
10,568
1,628
2,119
1,267
1,789
Sessions Apr
-Jun 2011
9,030
1,412
4,708
3,432
1,152
9,788
1,284
2,329
1,124
1,535
Change
8%
42%
-19%
-4%
-9%
-7%
-21%
10%
-11%
-14%
"During the Apr-Jun qtr, the Dove Children's lab had a reduction of two computers
PC Utilization Averages
Location
Dove Adult Lab
Dove Adult Lab 2
Dove E-mail
Dove Walk-up
Dove Children's
Cole Adult
Cole E-mail
Cole Children's
Learning Center Children's Lab
Learning Center Adult Lab
Total
Computers
20
3
4
4
7*
12
1
8
7
7
Utilization
Jan - Mar
2011
74%
83%
23%
46%
14%
83%
30%
28%
23%
50%
Utilization
Apr -Jun
2011
67%
82%
20%
41%
13%
79%
24%
34%
25%
49%
Change
-7%
-1%
-3%
-5%
-1%
-4%
-6%
6%
2%
-1%
Utilization Apr
Jun 2010
67%
69%
28%
56%
16%
84%
33%
30%
30%
56%
Utilization
Apr -Jun
2011
67%
82%
20%
41%
13%
79%
24%
34%
25%
49%
Change
0%
13%
-8%
-15%
-3%
-5%
-9%
4%
-5%
-7%
Hmi2*
Ul
CARLSBAD
CITY LIBRARY
Carlsbad City Library - Technology Report
Apr-Jun 2011
*During the Apr-Jun qtr, the Dove Children's lab had a reduction of two computers.
Self-Check vs Staffed User Sessions
Jan - Mar 2011
Self-Check
49%
Staffed
Station
51%
Apr-Jun 2011
Self-Check
53%
Staffed
Station
47%
Change
4%
Self-Check vs Staffed Item Transactions
Wireless User Sessions
Location
Dove
Cole
Library Learning Center
Jan - Mar
2011
7,432
5,954
558
Apr-Jun
2011
8,576
6,212
616
Change
13%
4%
9%
Jan - Mar 2011
Self-Check
54%
Staffed
Station
46%
Apr -Jun 2011
Self-Check
56%
Staffed
Station
44%
Change
2%
8/8/2011
^y r ITEM # 6
CARLSBAD
CITY LIBRARY
2010-11 STRATEGIC INITIATIVES REPORT
Position the Library as an active partner with other agencies in the areas of economic
development and public safety.
Partner with local agencies to offer programs and information around timely business ana
employment topics• Adapted display and distribution policy in order to provide Carlsbad Business Journal and
Carlsbad Magazine in the Library
• Small team formed to strategize and connect with area agencies; Meetings are making
progress
Offer convenient, personalized and responsive library service.
Explore ways to align Learning Center hours with other Library facilities
• Survey of Learning Center patrons completed
• Options analyzed and costs for each identified
• Ready for implementation pending funding source and possible Council approval
Build community by connecting Carlsbad residents with the City, the Library, and one another.
Increase visibility of under-recognized services and resources
• Marketing of Homebound Services, databases/web resources and Literacy Services in e-
newsletters, city's newsletter and via redesigned printed brochures and fliers
• Highlighted History Room photo collection via Facebook and Twitter
Engage community virtually (social networking, Web resources, etc.)
• Contributed to creation of citywide social media policy
• Launched City and Library Facebook pages and Twitter to post Library news and events
• Developed regular e-newsletters for specific interests (educators, Board and Commission
meetings, etc.)
• Began contributing library columns to local community news website, Carlsbad s Patcn.com
Develop and diversify library collections, programs and services to satisfy a broadening range
of residents' needs and interests and engage all segments of the community.
Explore expansion of e-book collection
• Serra Digital Download Library collection of 800 e-books launched and marketed
Explore partnerships with community organizations to provide programs and services for speakers
of other languages
• Met with Laubach Literacy to explore possibility of ESL partnership for 2U11-1^
• Developed framework and guidelines for potential partnership
Ensure safe, comfortable and inviting library facilities.
Redesign Cole Library reading area to maximize seating and work space for patrons
• Condensed reference collection and reduced shelving
• Installed private study carrels with power sources for patron electronic device use
• Relocated divided table from second floor
Position the Library as a leader in the preservation of Carlsbad History.
Preserve oral histories of city's retired and outgoing leaders
• Researched and evaluated a variety of methods of recording oral histories
• Posted inventory of oral histories maintained by the History Room on library web site
• Piloted new interview process with retired Library Director Cliff Lange
August 2011
Ensure that Library information technology systems support community needs to create an
optimal customer experience.
Partner with the city's Information Technology Department to maintain adequate bandwidth for
public computing needs
• Increased bandwidth to meet current demand; exploring long-term approach to sustaining
adequate bandwidth
Evaluate and pursue future library automated systems to improve service
m Conducted assessment with Library and IT staff of needs, opportunities and possible steps
toward next generation library automation solutions
• Established three-year action plan, with direction for evaluation, selection and procurement
of all major library automation solutions and/or upgrades
• Negotiated three-year renewal of integrated library automation system service agreement
• Evaluated catalog upgrades for possible implementation in 2011
Explore alternatives for improved public computer access
• Evaluated various public computing alternatives and determined that the current public
computing access solution is the most effective at this time
Expand pilot laptop loaner program to increase computer availability at Cole Library
• Implemented ongoing program loaning netbooks for in-library use
• Diversified the program to include loaning tablets
• Purchased additional devices and secure storage/charging station
Develop and retain effective Library staff.
Develop succession plans to minimize knowledge gaps and prepare for staff retirements
• Cross training staff between service points for better understanding of varying operations
• Worked with Human Resources on hiring strategies to train staff on retirees' work before
their departure
Establish staff training program that ensures consistent, standard skill sets and encourages
employees' professional growth
• Reviewed and/or updated competencies and job categories established in 2005
• Surveyed recently hired employees regarding orientation components
• Researched and evaluated training programs at other libraries and online options
• 2011-12 work will implement staff training program recommendations, as feasible
Update and improve staff tools, technology and internal processes to optimize use of staff
resources.
Along with other city departments, explore creation of a knowledge management Intranet for staff
• On hold until City IT has capacity to pursue, tentatively 2011-12
Assist City departments to leverage library resources to improve citywide performance.
Increase city staff's awareness and use of Library resources, services and programs
• Library managers presented to all city management on Library services and resources
• Library newsletter intended for all city staff developed; Two editions delivered
Deliver value to the community by optimizing efficiency and providing cost-effective services.
Refine performance measures to deliver meaningful information about efficiency, public value and
effectiveness of the Library
• Reviewed current performance measures and identified potential improvements
• Changes presented to Performance Measurement Team and included in 2010 City State of
Effectiveness report
August 2011