HomeMy WebLinkAbout2011-12-14; Library Board of Trustees; MinutesApproved: ITEM #3
MINUTES
MEETING OF:
DATE OF MEETING:
PLACE OF MEETING:
UBRARY BOARD OF TRUSTEES
Wednesday, December 14, 2011
Carlsbad City Library Board Room
1775 Dove Lane, Carlsbad CA
CALL TO ORDER:
Chair Bob Benson called the meeting to order at 4:00 p.m.
ROLL CALL:
Present: Library Board Trustees Benson, Bradley, Hinman and Hulsart, and Lignante
Absent: None
Staff Present: Heather Pizzuto, Library Director
Dave Curtis, Deputy Library Director
Suzanne Smithson, Deputy Library Director
Callie Ahrens, Principal Librarian
Jessica Padilla Bowen, Community Relations Manager
Steve Didier, Library Management Analyst
Devin Castel, Sr. Business Systems Specialist
APPROVAL OF MINUTES:
The minutes of the October 19, 2011 meeting of the Library Board of Trustees were
unanimously approved by proper motion (Hulsart/Bradley) and vote.
MONTHLY LIBRARY REPORTS:
Trustee Benson asked about the vandalism in the Children's Garden at Dove Lane and Deputy
Library Director Curtis provided additional information on the damage which has been repaired.
Trustee Benson asked about the seven learners waiting for the Literacy Program and Principal
Librarian Callie Ahrens responded that there is usually a small waiting list for learners as they
try to match them with tutors and the hours each is available as well as space within the facility.
Trustee Hulsart expressed interest in the item about staff participation in a program at the
Agua Hedionda Lagoon Discovery Center which was apparently attended by a large group who
were not familiar with library programs. Library & Cultural Arts Director Pizzuto responded that
Library Board of Trustees Page 2
Minutes of December 14, 2011 Meeting
one ofthe Library's initiatives is to partner with other agencies to reach audiences who may not
be familiar with all the programs and services the Library provides, and this event proved to be
a good example.
QUARTERLY TECHNOLOGY REPORT:
Library Senior Business Systems Specialist reviewed the July through September quarterly
report with the Board indicating a leveling off of patron use of the Library computers, while use
ofthe wireless has increased.
He also reviewed the statistics on the use ofthe self-check machines both in number of users
and number of items and identified the top Internet categories. He pointed out that the key
point for the Library is the increased use of bandwidth and it will be a challenge to keep up with
the need. The Library has plans to increase the bandwidth on the patron side and has updated
the wireless access points for faster service.
STRATEGIC INITIATIVE UPDATES FROM LLC:
Principal Librarian Callie Ahrens provided information as to progress on an initiative to explore
partnerships with community organizations to provide services to speakers of other languages.
The outcome of the team's work on this initiative is a 1 year trial basis partnership with the
Laubach Literacy to provide English as a second language classes at the Learning Center.
A second initiative was to explore ways to align the Learning Center hours with those of the
other two library facilities. Principal Librarian Ahrens reported that the team working on this
initiative decided to conduct a needs assessment by surveying the patrons. A total of 227
patrons completed the survey with 88% desiring additional open hours. The survey allowed for
specific information on which hours and nearly 44% preferred additional evening hours while
39% wanted increased access in the morning.
Library & Cultural Arts Director Pizzuto added that the Library has not often pursued an
increase in hours and currently the City is in a tightening mode, not an expanding one. She
added that the Library is looking at possible ways to accomplish the initiative by other means
than increases in staffing or budget.
PERFORMANCE MEASURES:
Management Analyst Steve Didier reviewed the Ubrary's Performance Measures which were
included in the packet, reporting out on service delivery, customer satisfaction and cost. The
Library uses the mystery shopper and citywide survey to measure service delivery with a 90%
rating by the mystery shopper and a 96% rating in satisfaction. This is the highest level of
Library Board of Trustees Page 3
Minutes of December 14, 2011 Meeting
satisfaction of any City department in the citywide survey results. He added that although the
operating costs per capita show an increase, this was the result of a change in the way the
City's IT department calculated the ISF charges.
ON-UNE DONATIONS:
Library Management Analyst Didier displayed the recent changes to the Library's home page
that includes a link to the newly redesigned "Support us" page. He pointed out that the page
contains information about volunteering as well as links to both the Friends ofthe Library and
the Carlsbad Library and Arts Foundation. Details about methods of donating to the Library
have been expanded as well as information on donations of material. The addition of a "donate
now" button takes the user directly to PayPal with the option to designate the purpose ofthe
donation. The opportunity to donate on-line has been live for a few weeks as we continued
with the design and was only just announced in the latest e-newsletter, just in time for end of
the year donations.
Library Community Relations Manager Padilla Bowen added that the Library also has a quarter-
page ad in a special giving section of the North County Times promoting our support
organizations and the on-line donation option.
Library & Cultural Arts Director Pizzuto added that the Ubrary has encouraged both the
Foundation and the Friends to offer the on-line donation option and she reminded the Board
that any donation of $500 or more must be accepted by the City Council.
RULES OF CONDUCT:
Library & Cultural Arts Director Pizzuto explained to the Board that periodic review ofthe Rules
of Conduct are typically prompted by changes in the law or a particular experience that
identifies the need. In this instance there were three separate elements that prompted the
review: a recommendation from our legal consultant to add an appeals process to the policy; a
change in the ADA laws which become effective in 2012; the recent theft of Library materials
and the subsequent intent to suspend library privileges. At that time ambiguity in the language
concerning suspension of library privileges was identified.
Library & Cultural Arts Director Pizzuto reviewed the normal process for policy review including
a check-in with the Library Board as community representatives, a look at best practices, a
request for advice from the City Attorney's office, and a final review in this case by Library Law
expert Mary Minow.
Library Board of Trustees Page 4
Minutes of December 14, 2011 Meeting
Trustee Benson asked if there was a timeline to conclude the review and Library & Cultural Arts
Director Pizzuto explained that our goal is to complete it as quickly as possible but the City
Attorney's office has a work load that will impact the conclusion.
Trustee Hulsart identified a couple ofthe rules that seemed subjective in nature and Library &
Cultural Arts Director Pizzuto explained that those rules are usually addressed when there has
been a specific complaint.
Deputy Library Director Curtis added that when the enjoyment ofthe facility and environment
of one is impeded by the actions of another, and it is made known to us, staff will take action.
In response to a question from Trustee Hulsart as to availability of a copy of the Rules of
Conduct, Ubrary & Cultural Arts Director Pizzuto listed the various locations of posted copies,
the availability of individual copies at service desks and also on the web.
With no further questions from the Board, Board Chair Benson recognized Mr. Fred Briggs who
had requested to address the Board on this agenda item.
Mr. Briggs expressed his concern over the purpose ofthe Rules of Conduct and the manner in
which they are enforced. He raised several questions as to legality and intent of some which
seemed to target certain groups of individuals. He also distributed a written document of his
concerns and recommendations.
DIRECTOR'S REPORT:
Library & Cultural Arts Director Pizzuto briefed the Board on the following:
State Budget impacts - The state did not achieve the revenue levels set as key to providing
funding for state programs including PLF, the Literacy grant, and funds for the regional
cooperative library systems.
Serra Cooperative Librarv System - In anticipation of the cut in funding, the Administrative
Council of the system met Monday to continue discussing the transformation of the system to
provide meaningful and important service to the member libraries in San Diego and Imperial
County. Following the announcement from the Governor, the Administrative Council has called
an emergency meeting for next week to implement the transition plan more quickly. It is
anticipated that Serra can operate off revenue from member dues and some grant funds for a
time as they transition to the new design.
Library Board of Trustees Page 5
Minutes of December 14, 2011 Meeting
Coffee Cart at Dove Lane - The cart is scheduled for its final county inspection on Tuesday and
anticipates installation that same afternoon. Tentative plans for a grand opening are being
finalized for January 14'^ preceding a Library program in the Schulman Auditorium.
Strategic Planning - On December 1^^ the Division Heads met to continue planning work on the
initiates for 2012-13 using the Board's feedback on the strategic directions. An article on
avoiding obsolescence led to a philosophical discussion on the future of libraries and helped to
identify initiatives to bring forward. Currently the staff is fleshing out the 23 suggested
Initiatives, some of which are continuing from this year, and in January will begin prioritizing
them and considering budget implications.
Discovery Solution - This software interface would allow patrons to search all information in
the catalog, our online data bases, and web content through a single search process, similar to
other web-based searching tools. At the last minute the vendor of the selected product
decided to discontinue the single search component which was a key element for us and
therefore highly reducing the value. It is not worth pursuing an alternative at this time; instead
we will focus now on evaluating our primary automated system for potential replacement. An
RFP has also been issued for print and PC management services which is the next item to come
up for renewal.
Library Staffing - The Library has completed the selection process for the Technology Librarian
position and selected a candidate We are awaiting confirmation from HR of acceptance ofthe
position. Principal Librarian Callie Ahrens is retiring and we will be celebrating her 25 years
with the Library at a reception tomorrow.
Change in Circulation period - At the request of our patrons we have decided to extend the
loan period for DVD sets of three or more. Previously the extended loan period was for sets
containing four.
Carlsbad Reads Together - The selection for the event this year is Iron River by T. Jefferson
Parker and information on final plans for CRT for 2012 will be provided next month.
FOUNDATION REPORT:
Trustee Hulsart reporting for the Foundation announced the election of Jim Selover as the new
President and the discussion of placing an electronic message board in the lobby of the Dove
Lane facility as an information distribution point and a vehicle to recognize donors.
Library Board of Trustees Page 6
Minutes of December 14, 2011 Meeting
FRIENDS OF THE LIBRARY REPORT:
Trustee Hulsart also reporting for the Friends announced that the Better Books Sale brought in
a little less than $3,000 while the Book Boutique brought in $7,851 in the first week.
NSDC GENEALOGICAL SOCIETY:
Jean Tempke reporting for the Society briefed the Board on past and future programs and the
installation of officers which took place at their annual holiday luncheon yesterday.
UBRARY BOARD COMMENTS:
None.
PUBUC COMMENT:
See Agenda Item M9
ADJOURNMENT:
By proper motion (Lignante/Hulsart) and vote the meeting was adjourned at 5:19 p.m.
Cissie S9xton
Administrative Secretary
ITEM #4
Monthly UBRARY Reports
for
OCTOBER 2011
Systemwide...
1. The annual All-Staff Training Day was held on October 18. The Library was closed until
2:00 p.m. that day to allow all staff to attend. Topics addressed included an update
from Assistant City Manager John Coates regarding the City's Best Value Services Plan, a
presentation from Human Resources staff regarding upcoming technology additions to
HR processes, and presentations from each division regarding the work that they do.
2. Cover to Cover Club, a reading incentive program sponsored by In-N-Out Burger, runs
from October 8th to November 19*^ at all Library sites. Children between the ages of 4
and 12 read five books and earn a certificate for a free hamburger or cheeseburger.
3. The annual Teen Read Week (sponsored by the American Library Association) was
October 16-22. At Cole Library, 39 book reviews were submitted and displayed in the
YA area with teens receiving chocolate for each book review submitted. Other Teen
Read Week events at the Cole Library included Teen Book Bingo and HalloTEEN—an
after-hours event which drew 51 teens. At the Learning Center teens also submitted
book and book chapter reviews in exchange for candy, bookmarks, and pencils. At the
Dove location, 38 teens wrote book reviews and received chocolate bars in return.
4. Several librarians met with Carlsbad Unified School District library staff. Focused
discussion included increased communication regarding work with teens. Additionally,
the CUSD textbook collection held at the Ubrary for students' homework use was
updated.
5. Nearly 80 writers submitted more than 150 poems for the Magee Park Poets 2012
Anthology, produced with the support ofthe Friends ofthe Library. The 2012 Anthology,
which comes out in December 2011, will be the 22"'' edition.
CCL, Dove Lane...
6. On October 20, the after-school program recognized the National Day on Writing
Exhibition. Over 50 children and adults enjoyed refreshments while reading stories
from the lives of the children that submitted their own writings.
7. In the Children's Garden, there was some vandalism of the xeriscape garden. Plants
were trampled and signs were pulled out, bent or broken. Although plants were
replaced, they seem to be having difficulty getting established. Library and Parks staff
will continue to monitor the garden's health and appearance.
8. October films in the Schulman Auditorium highlighted musicals "Sweeney Todd," "Nine"
and "Tangled." Approximately 60 people attended each evening.
Monthly Ubrary Reports for October 2011
9. On October 22, the Ubrary hosted an e-book workshop and gadget petting zoo in the
Gowland Meeting Room. Gadgets available included the Nook, Sony E-Reader, iPad,
Kindle and Kobo. Approximately 40 people attended and had a lot of great questions
about the library's e-books.
10. On October 23, bluegrass musicians Nathan McEuen and Scott Gates performed in the
Schulman Auditorium to a crowd of 130. Attendees enjoyed a host of original and cover
songs and many stayed after the show to meet the musicians.
11. The Ubrary participated in the city event Halloween on Elm on Saturday on October 29.
The goal was to host a free, family-friendly event that brought people into the Village
and the Carlsbad Police Department estimated attendance for the day at 10,000!
Activities included a costume contest, storytelling by Children's Ubrary Assistant Ally
Goodwin, live musical performance, carnival games, hands-on art and more. This was
the second year the event was held.
12. The Carlsbad Playreaders season continued with a Halloween reading of the new play
"Hideous Progeny," which told the story of how Mary Shelley came to write
"Frankenstein." Approximately 80 people attended the October 31 reading, with several
in costume.
13. Five computer classes were provided by Reference staff with 25 attendees benefitting
from the instruction.
14. Teen Programs for October:
• 2 Games & Refreshments programs attracted 15 teens;
• 20 teens watched Harry Potter and the Deathly Hallows, part I while enjoying pizza
and sodas;
• 13 teens put their imaginations to work and carved large pumpkins on Halloween
15. The three monthly books clubs were enjoyed by 31 participants.
Georgina Cole...
16. Tuesday afternoon programs for children at Cole Library included The San Diego Natural
History Museum presenting "Bats are Beautiful with Ms. Frizzle" generating an
attendance of 80; Project Wildlife's program, "Birds ofthe Night," featuring a raven and
a crow with 76 patrons learning the difference between the two, listening to stories, and
participating in a related craft; and the Children's staff rounded out the month by telling
"Slightly Scary Stories" in which approximately 50 children listened to some spooky tales
and made a craft.
17. October is Fire Prevention Month and the Carlsbad Fire Department visited the Cole
Ubrary to read stories and provide fire safety tips to 75 patrons. The firefighters showed
Monthly Ubrary Reports for October 2011
their fire gear, handed out fire helmets, and allowed kids to explore their fire truck in
the parking lot
18. The Genealogy Division and NSDCGS presented their Annual Fall Seminar titled, "The
Immigrant Experience: Case Studies" on October 1. Fifty-four attendees welcomed
presentations by NSDCGS members Steve Baird, Carol Baird, and Dorothy Miller.
19. Genealogy Library Technician Jan Mongoven presented the hands-on class "Focus On...
americanancestors.org." A total of 24 people attended the two sessions on October 4
and 18. Americanancestors.org is one of the subscription databases offered by the
Library and has an emphasis on New England states.
20. Seven computer classes were taught by Cole Reference Staff at the Learning Center and
attended by a total of 30 students.
21. The three book clubs facilitated by Cole Library staff held their monthly discussions and
each ofthe book clubs selected discussion titles for 2012.
Learning Center...
22. Family programs in October at the Learning Center included a Halloween program called
"Goblin's Night Out" (gentle monsters, ghosts and witches presented Halloween magic
to a group of 20 parents and 30 children), and a program about the Mexican Day of the
Dead with 18 participants.
23. Fourteen teens participated in the Learning Center's first Creepy Fest on October 27 and
deemed it a spooktacular success. They watched the movie "The Sixth Sense" and ate a
variety of creepy Halloween treats.
24. Two tutor orientations and one tutor training for new tutors were held. In addition, LLC
staff hosted four training workshops for tutors, and trained five new Homework Zone
volunteers.
25. Learner Alberto A. shared his Learning Center experiences with attendees of the
Citizen's Academy on October 13.
26. Scholarship recipients Nyla H. and Joyce F. attended the VALUE National Adult Learner
Leader Conference held October 9-11 aboard the Delta King riverboat in Sacramento.
The learners are eager to share the information with other learners in our program.
LIBRARY BOARD STATISTICS
OCTOBER 2011
REVISED
Reference, Circulation, Visitors
CCL Dove Lane Oct-10 Sep-ll Oct-11
1 Reference Questions 13,227 11,424 11,992
2 Circulation 75,682 75,029 76,166
3 People Count 35,190 34,753 36,717
Cole Library Oct-10 Sep-11 Oct-11
4 Reference Questions 9,451 11,516 10,874
5 Circulation 33,464 34,416 34,053
6 People Count 28,705 28,562 29,792
Learning Center Oct-10 Sep-11 Oct-11
7 Reference Questions 1,712 1,849 1,779
8 Circulation 1,772 1,314 1,560
9 People Count 4,954 5,318 5,794
TOTAL LIBRARY Oct-10 Sep-11 Oct-11
10 Reference Questions 24,390 24,789 24,645
11 Circulation 110,918 110,759 111,779
12 People Count 68,849 68,633 72,303
Programs and Teclinology
Library-Sponsored Programs^ Oct-10 Sep-11 Oct-11
13 *Pre-School Programs 79 86 85
14 Pre-School Attendance 4,095 3,745 3,944
15 *School Aged Children's Programs 36 26 32
16 School Aged Children's Attndnce 748 546 777
17 Young Adult Programs 11 9 12
18 Young Adit Prgm Attndnce 143 69 244
19 Adult Programs 54 47 50
20 Adult Prgm Attndnce 1,219 1,062 947
Technology Usage^'^ Oct-10 Sep-11 Oct-11
21 Computer Use 13,093 12,692 12,564
22 Webpage Views 38,000 54,481 51,866
23 Database Usage 6,305 6,113 5,944
24 Audio Books Downloads 286 609 780
25 eBook Downloads 583 922
Facility iVIeettng Room Use* Oct-10 Sep-11 Oct-11
26 # Events 99 86 83
27 Event Attendance 4,525 2,666 3866
Volunteer Hours Oct-10 Sep-11 Oct-11
-1 Total Volunteer Hours 1,636 1,694 1,671
1. Library Programs have been restructured to follow the State Report
•October 2010 Children's Programs were under reported
2. July 2011 Transition from NetLibrary to EBSCOhost for Audio Books Download
3. In Sept 2011 (2) and Oct 2011 (1) subscriptions were not renewed and have been removed
from Datebase Usage. Mango iPhone App is becoming popular.
4. Oct 2011 # Events Cancelled has been removed. October 2011 figure lowered due to revised count.
ITEM #4
Monthly LIBRARY Reports
for
NOVEMBER 2011
Systemwide ...
1. In late November the City implemented the long-awaited HCMS (Human Capital
Management System) which now automates many timekeeping and payroll functions.
Future phases of this system will utilize similar electronic and online efficiencies for
additional personnel functions. During November all Library staff participated in many
levels of training and instruction to prepare for the launch of this system.
2. Many staff members attended portions of the California Library Association (CLA) Annual
Conference—this year held in Pasadena November 10-13. Staff participated in session
with topics such as using QR codes in the library, library use of e-readers, adult services
and programming.
3. At the CLA Conference, Literacy Library Technician Judy Widener presented a session. Her
topic was "Using the Writer's Toolkit," which is an original curriculum that she developed
for use at the Library Learning Center. The twelve attendees were given a flash drive that
would enable them to immediately use the materials in their library or literacy program.
She received enthusiastic praise for her presentation including this comment: "This makes
the whole day worthwhile."
CCL, Dove Lane...
4. More than 100 people attended the Cinema Series screening of "Barney's Version" on
November 5. Many attendees stayed after for a lively post-film discussion.
5. The Library hosted two writing workshops for adults in November. The November 5
workshop was Yoga for Writers attended by 10 people and the second was November 19
on the topic of journal writing and was attended by 20.
6. The Library continued its partnership with the Carlsbad Fire Department by hosting the
Fire Department on November 5 from 9 a.m. to 1 p.m. Staff provided information about
fire prevention and emergency preparedness in the Library's courtyard. Additionally,
firefighters read to kids as part ofthe Saturday Stories program.
7. Collection Development Librarian Jacqui Petri and Graphics & Media Supervisor Kelly
Gilfillen completed Supervisors' Academy, presented by the Centre for Organization
Effectiveness. The five-day academy covered topics such as facilitating effective meetings,
high performing teams, managing change and conflict resolution.
8. The Childrens' Division did one combined storytime on the Wednesday before
Thanksgiving and billed it as "Thanksgiving Fun" for the whole family. 194 children and
parents came out to listen to stories, color and do a fun craft.
Monthly Library Reports for November 2011
9. In n Out's "Cover to Cover" reading program ended on November 19. 511 children
between the ages of 4 and 12 signed up and 810 certificates were awarded.
10. We did some reconfiguration of our 1st floor public internet computers. With help from
Business Systems, IT and Facilities we converted the four 15-minute computers into 1-
hour computers and changed 2 OPACs into 15-minute "Express Stations." We anticipate
that the former 15-minute computers will get more use as 1-hour computers as well as
giving our patrons more options for choosing a specific computer to work on.
11. Dove Reference staff provided six computer classes in November with 30 attendees.
12. Dove Reference staff lead three book discussion groups with 27 participants.
13. Teen Programs in November included three Games & Refreshments programs which were
enjoyed by 34 teens. The teens have started playing Ping-Pong, converting existing tables
to Ping-Pong tables. On Pizza & a Movie Night 17 teens were entertained by "Catch Me if
you Can."
Georgina Cole...
14. Children's Senior Librarian Marsha Weeks and Library Technician Dan Wood were invited
to participate in a turkey-themed storytime event at the Agua Hedionda Lagoon Discovery
Center on Saturday, November 19. Thirty-eight people attended this program, which
preceded a nature walk along the lagoon led by Discovery Center staff. There were some
familiar faces in the group, but most were not regular Cole Library patrons. Several
parents were very interested in the storytimes and other programs offered by the library
and spoke with the library staff about the library's services after the Lagoon program.
15. There were fewer childrens' programs offered in November with school out the entire
week of Thanksgiving. Stories and a sugar skull craft were offered during the "Dia de los
Muertos" program celebrating the "Day of the Dead" with 68 participants. Other K-5
programs included Thanksgiving Culture Craft with 60 participants and Book Bingo with 74
participants.
16. Genealogy Senior Librarian Mary Van Orsdol led the Focus On Access Newspaper Archive
small group sessions on November 1 and 15. A total of 19 people participated in the
hands-on sessions.
17. History Room Reference Librarian Amy Davis presented a program to genealogists on
November 22 about "Finding Genealogical Treasures in Local History Collections" with 56
people in attendance.
18. Other NSDCGS supported programs included "Digital Photography for Genealogists" with
67 attendees, the DNA Interest Group with 17 attendees, and the Saturday Beginning &
Refresher Genealogy Class with 7 students.
Monthly Library Reports for November 2011
19. Cole Reference staff taught five computer classes at the Library Learning Center on three
different topics with a total of 20 students.
20. Cole Reference staff led three book club discussions during November with a total of 31
participants. Interesting additional conversation took place at the Monday Night Classics
Book Club during their discussion of Shelby Foote's Civil War novel, Shiloh. Of the seven
participants, two of them were descendants of men who were killed in the war, adding a
connection to the narrative which brought the novel to life.
Learning Center...
21. The San Diego County Office of Education-Migrant Education Program, in collaboration
with the Library Learning Center, will be providing supplemental academic services to
families with school age children during school year 2011-12. This service was piloted this
past year and now will be offered on a consistent basis. On Mondays from 3 to 5 pm, a
mobile technology unit will be stationed at the north side ofthe Learning Center parking
lot. The unit will provide online curriculum in English and Math to the students as well as
tutoring, and parents will be introduced to the resources that the Learning Center
provides to families.
22. Programs for youth during November included a three-session PowerPoint instruction
series taught by Dove Children's Library Assistant Fred Vrabel. Six children in grades 3-5
created a PowerPoint slide show of family photos and favorite stories. Teens participated
in "Sweet Book Bingo" on November 10. Teens played bingo with candy and guessed clues
to fill in their slots. Treats, books, and friends came together for an afternoon of fun.
23. Literacy Services reached a record number of tutor/learner pairs—81. Seven learners are
currently waiting to begin literacy services. Several blocks of time have been identified as
"closed" for new learner/tutor pairs, as there are no rooms available.
24. Three staff members from Literacy Services attended the Southern California Library
Literacy Network's (SCLLN) Professional Development Day held in Buena Park. Workshops
attended included "21st Century Skills and Digital Learning" and "Connecting with Your
Community." Staff came away with many ideas that could be implemented in Carlsbad's
literacy program. In addition. Literacy's Community Outreach Supervisor Carrie Scott was
one ofthe panel members for "Sense and Sensibility—Sensibly Creating Boundaries in
Literacy Programs" and has been invited back to present at SCLLN's annual conference in
February.
LiBftARY BOARD STATISTiCS
NOVEMBER ZOll
Reference, Circulation, Visitors
caoovfttaoe; K NOV-IO
1 Reference Questions 12,085 11,992 11,632
2 Circulation 73,451 76,166 75,162
3 People Count 33,364 36,717 33,059
Cirtelimiry '"^.-f'T^: Oct-ll
4 Reference Questions 8,232 10,874 9,584
5 Circulation 33,474 34,053 33,358
6 People Count 25,896 29,792 26,571
*lo«-ll
7 Reference Questions 1,348 1,779 1,849
8 Circulation 1,773 1,560 1,552
9 People Count 4,964 5,794 4,981
TOTAL UBRARY Nov-10 Oct-U Nov^l
10 Reference Questions 21,665 24,645 23,065
11 Circulation 108,698 111,779 110,072
12 People Count 64,224 72,303 64,611
Programs and Teclinology
Library-Sponsored ProBums* Nov-iO Oct-U Nov-11
13 Pre-School Programs 90 85 78
14 Pre-School Attendance 3,380 3,944 3,019
15 School Aged Children's Programs 28 32 36
16 School Aged Children's Attndnce 743 777 899
17 Young Adult Programs 11 12 9
18 Young Adit Prgm Attndnce 91 244 89
19 Adult Programs 32 50 37
20 Adult Prgm Attndnce 834 947 710
TechndoivUBage" NovXl ,
21 Computer Use 12,643 12,564 11,030
22 Webpage Views 55,265 51,866 50,509
23 Database Usage 5,578 5,944 6,656
24 Audio Bool<s Downloads 299 780 537
25 eBook Downloads 922 934
Facititv MMtinU i^ffl Use' ' mM \ Nov-U
26 # Events 73 83 71
27 Event Attendance 3,453 3,866 2,888
Volunteer Hoim ' Oct-U
28| Total Volunteer Hours 1,648 1,671 1,806
1. ubrary Programs have been restructured to follow the State Report
2. July 2011 Transition from NetUbrary to EBSCOhost for Audio Boolts Download
3. In Sept 2011 (2) and Oct 2011 (1) subscriptions were not renewed and have been removed
from Datebase Usage. Nov 2011 numbers are up due to a huge increase (718) in BookFlix
which jumped from 286 in Oct to 1004 in Nov.
4. Oct 2011 Event Attendance was over counted. See attached Revised Report for October.
CARLSBAD ^
CITY LIBRARY
Carlsbad City Library - Technology Report
Jul - Sep 2011
PC Management Sessions
Location Total
Computers
Sessions Apr-
Jun 2011
Sessions Jul -
Sep 2011
Change Sessions Jul -
Sep 2010
Sessions Jul -
Sep 2011
Change
Dove Adult Lab 20 9,030 9,486 5% 8,732 9,486 9%
Dove Adult Lab 2 3 1,412 1,446 2% 1,010 1,446 43%
Dove E-mail 4 4,708 4,796 2% 5,986 4,796 -20%
Dove Walk-up 4 3,432 3,640 6% 3,697 3,640 -2%
Dove Children's 7 1,152 963 -16% 1,156 963 -17%
Cole Adult 12 9,788 9,965 2% 10,736 9,965 -7%
Cole E-mail 1 1,284 1,383 8% 1,114 1,383 24%
Cole Children's 8 2,329 2,246 -4% 1,925 2,246 17%
Learning Center Children's Lab 7 1,124 1,202 7% 1,375 1,202 -13%
Learning Center Adult Lab 7 1,535 1,508 -2% 1,596 1,508 -6%
PC Utilization Averages
Location Total
Computers
Utilization
Apr-Jun 2011
Utilization Jul
- Sep 2011
Change Utilization Jul •
Sep 2010
Utilization
Jul - Sep 2011
Change
Dove Adult Lab 20 67% 77% 10% 63% 77% 14%
Dove Adult Lab 2 3 82% 94% 12% 67% 94% 27%
Dove E-mail 4 20% 22% 2% 29% 22% -7%
Dove Walk-up 4 41% 50% 9% 57% 50% -7%
Dove Children's 7 13% 12% -1% 13% 12% -1%
Cole Adult 12 79% 81% 2% 82% 81% -1%
Cole E-mail 1 24% 26% 2% 21% 26% 5%
Cole Children's 8 34% 34% 0% 24% 34% 10%
Learning Center Children's Lab 7 25% 32% 7% 44% 32% -12%
Learning Center Adult Lab 7 49% 47% -2% 32% 47% 15%
CARLSBAD ^ ^
CITY LIBRARY
Carlsbad City Library - Technology Report
Jul - Sep 2011
Self-Check vs Staffed User Sessions
Apr-Jun 2011 Jul - Sep 2011
Change Self-Check Staffed
Station
Self-Check Staffed Station Change
53% 47% 56% 44% 3%
Self-Check vs Staffed Item Transactions
Apr-Jun 2011 Jul - Sep 2011
Change Self-Check Staffed
Station
Self-Check Staffed Station Change
56% 44% 53% 47% -3%
Wireless User Sessions
Location Apr-Jun
2011
Jul -Sep 2011 Change
Top Internet Categories
Dove 8,576 8,422 -2% Category Pet
Cole 6,212 6,652 7% Audio/Video Clips 15%
Library Learning Center 616 654 6% Social Networking 10%
Computers/Internet 10%
Search Engines/Portals 9%
Reference 8%
Email 3%
Games 3%
Business/Economy 3%
Content Servers 3%
Shopping 3%
ITEM # 9
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Rules of CARLSBAD
Conduct
CITY LIBRARY
To keep the Library safe and pleasant for everyone,
the following activities and behaviors are PROHIBITED:
1. Smoking in the Library (Carlsbad Municipal Code 6.14.030).
2. Soliciting or panhandling either inside the Library or on the surrounding City property
[California Penal Code 647(c)].
3. Assault on patrons or staff (California Penal Code 242).
4. Threatening, disturbing, offending, intimidating, or harassing others, including staff
[California Penal Code 602.1(b)].
5. Bicycles in the Library and riding skateboards or similar forms of transportation in the
Library or on the Library property (Carlsbad Municipal Code 10.58.030).
6. Theft, abuse, vandalism, or mutilation of Library facilities, equipment, or materials
(California Penal Code 490.5 & 594).
7. Misusing restrooms for purposes of bathing or washing clothes.
8. Being in the Library without wearing shoes and shirt.
9. Leaving children unattended by a parent or authorized adult.
10. Bringing animals into the Library except those certified to assist a patron with a disability.
11. Lying on the floor or sleeping.
12. Bringing luggage, bedrolls, or large containers unrelated to Library use. Any items not
prohibited should not block aisles or seating areas.
13. Food or drink in restricted areas or that disturbs others.
14. Use of cell phones that disturb others.
15. Bodily hygiene that is offensive and disturbing to others.
Persons who violate these rules will be asked to stop such actions and may be asked to
leave the Library Persistent violations of these rules may also result in suspension of Library
privileges. Suspensions will be for a definite time period, not to exceed 12 months. The
length of suspension will be determined by the Library Director or other designated staff and
will apply at all Library facilities. Police will be called in cases of criminal or legal violations.
See PATRON CONDUCT for procedures for enforcement
P&P\RULES OF CONDUCT , „ , ,^ , -.rx^v
9/2010 Approved by the Library Board of Trustees on November 14, 2007