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Home My WebLink About2021-01-07; Update on the Solid Waste Request for Proposals Process (District - All); Gomez, PazTo the members of the: COUNCIL oa CA ✓cc ✓ CM ✓ DCM (3) V Council Memorandum Jan. 7,2021 To: From: Via: Honorable Mayor Hall and Members of the City Council Paz Gomez, Deputy City Manager, Pub~orks {city of Carlsbad Memo ID# 2021002 Re: Geoff Patnoe, Assistant City Manager:(§: Update on the Solid Waste Request for Proposals Process (District -All) This memorandum provides a status on the Request for Proposals (RFP) process related to the city's franchise agreements for citywide recycling, organics and solid waste collection and organic materials processing services. Background On June 9, 2020, City Council received an informational item related to the city's franchise agreements for recycling, organics and solid waste collection and organic materials processing services. On June 16, 2020, City Council adopted Resolution No. 2020-111, authorizing staff to issue an RFP for recycling, organics and solid waste collection and organic materials processing services. The RFP process opened on June 17, 2020 and closed on Sept. 10, 2020, and staff is currently reviewing proposals received. Discussion City staff, along with HF&H Consultants, continue to work with the waste hauling companies that submitted proposals in response to the RFP to obtain the highest level of service for residents and businesses at the lowest cost possible. On Feb. 23, 2021, staff plans to present the result of these efforts to City Council for review and consideration of a new waste-hauler contract. As part ofthe city's process to provide the best services to Carlsbad residents and the community and stakeholder outreach mentioned during the aforementioned presentations to City Council, staff distributed a solid waste and recycling survey to a random sampling of residents this week. The purpose of the survey is to determine which solid waste and recycling services residents use or would like included in the new city waste-hauling contract. The survey is being conducted via text, email and phone to approximately 700 residents. The survey questions are provided in Attachment A. The survey began on Monday, Jan. 4, 2021, and will conclude on Sunday, Jan. 10, 2021. Next Steps Results of the survey will shape the services included in the proposed solid waste agreement, which will soon be brought to City Council for discussion and approval. Public Works Branch Environmental Management Department 1635 Faraday Avenue I Carlsbad, CA 92008 I 760-602-4646 t Council Memo -Update on the Solid Waste RFP Process (Citywide) Jan. 7, 2021 Page 2 Attachment: A. Carlsbad Solid Waste Survey Questions cc: Scott Chadwick, City Manager Celia Brewer, City Attorney Robby Contreras, Assistant City Attorney Kristina Ray, Communication & Engagement Director James Wood, Environmental Manager Avecita Jones, Senior Program Manager GODBE RESEARCH Gain Insight ATTACHMENT A Cl Y OF CARLSBAD / IHF&H CONSULTANTS 2020 So lid Waste Survey Questionnaire n=500 17-minutes Adults 18+ / Registered Voters Hybrid Sample December 29, 2020 Final www.godberesearch.com Northern California and Corporate Offices 1220 Howard Avenue, Su ite 250 Burlingame, CA 94010 Nevada 59 Damonte Ranch Parkway, Suite B319 Reno, NV 89521 Godbe Research City of Carlsbad -2020 Solid Waste Survey QUALITY OF LI FE 1. With respect to solid waste disposal and recycling, is each of the following extremely important, very important, somewhat important, not too important or not at all important? [RANDOMIZE] A. Environmental and natural resource [ONLINE] Not sure/ [PHONE DON'T Extremely Very Somewhat Not too Not At All READ] Important Important Important Important Important DK/NA protection --------------------------------------1 ---------2 ----------3 --------4 ---------5 ------99 B. Cost of waste service ----------------------------1 ---------2 ---------- 3 --------4 ---------5 ------99 C. Quality of waste service -------------------------1 ---------2 ----------3--------4 ---------5------99 D. Customer service ---------------------------------1 ---------2 ----------3--------4 ---------5------99 Questionnaire -Final December 29, 2020 Page 1 Godbe Research City of Carlsbad -2020 Solid Waste Survey CURRIE T ENVIRONMENTAL MANAGEMENT SERVICES 2. The City of Carlsbad currently contracts with an outside vendor to provide garbage and recycling services within the City of Carlsbad. Thinking about the garbage and recycling services provided at your residence in Carlsbad ... [ONLINE] ... are you very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied with each of the following? [PHONE] ... are you satisfied or dissatisfied with each of the following? Here's the (first/next) one, are you satisfied or dissatisfied with ______ . [GET ANSWER, THEN ASK]: Would that be very (satisfied/dissatisfied) or somewhat (satisfied/dissatisfied)? [RANDOMIZE] [ONLINE] Not sure/ [PHONE DON'T Very Somewhat Somewhat Very READ] Satisfied Satisfied Dissatisfied Dissatisfied DK/NA A. Weekly curbside garbage collection--------------------1----------2----------3----------4 --------99 B. Weekly recycling collection ----~--------------------------1----------2----------3----------4 ------~-99 C. Weekly green waste and yard trimmings collection-1----------2----------3----------4 --------99 D. Quality of collection services, including being on-time and leaving no mess------------------------1----------2--..,-------3----------4 --------99 E. Quality of customer service when contacting the service provider-----------------------------------------1 ----------2----------3----------4 --------99 Questionnaire -Final December 29, 2020 Page 2 Godbe Research City of Carl sbad -2020 Solid Waste Survey AWARE ESS, USAGE & FREQUENCY OF SE SERVICES 3. Now we want to focus on a variety of additional recycling services. For each of the following services, which are provided at no cost with garbage service, please indicate if you have seen, heard or read about the service before taking this survey. [PHONE] Here's the (first/next) one: ______ . Have you seen, heard or read about the service before taking this survey? [RANDOMIZE] No [ONLINE] Yes, Not Not sure/ Seen, Seen, [PHONE Heard or Heard or Never DON'T Read Read Heard READ] About About Of DK/NA A. Curbside holiday tree collection----------------------------------------------1 -------2 ------3------99 B. On-call bulky items and e-waste collection--------------------------------1 -------2 ------3------99 C. Curbside cell phone and battery collection --------------------------------1 -------2 ------3------99 D. Sharps drop-off at buy-back center or at approved City facilities-----1 -------2 ------3------99 E. Pharmaceutical collection twice a year-------------------------------------1 -------2 ------3------99 F. On-call household hazardous waste recycling----------------------------1 -------2 ------3------99 4. [IF Q3 CORRESPONDING ITEM = 1 ASK:] [ONLINE] Have you used the service? [PHONE] Have you used the service? Here's the (first/next) one: _____ _ [RANDOMIZE] [ONLINE] Not sure/ [PHONE DON'T Yes Not READ] Used Used DK/NA A. Curbside holiday tree collection ------------------------------------------------------1-------2-------99 B. On-call bulky items and e-waste collection ----------------------------------------1-------2 -------99 C. Curbside cell phone and battery collection ----------------------------------------1-------2 -------99 D. Sharps drop-off at buy-back center or at approved City facilities-------------1-------2 -------99 E. Pharmaceutical collection twice a year --------------------------------------1-------2 -------99 F. On-call household hazardous waste recycling------------------------------------1-------2 -------99 5. [IF Q3 CORRESPONDING ITEM= 2, 3 or 99 ASK:] [ONLINE] Now that you have heard about this service, ·would you use thi.s service? [PHONE] Now that you have heard about this service, would you use this service? Here's the (first/next) one: _____ _ [RANDOMIZE] [ONLINE] Not sure/ [PHONE DON'T READ] Yes No DK/NA A. Curbside holiday tree collection --------------------~---------------------------------1-------2-------99 B. On-call bulky items and e-waste collection ----------------------------------------1-------2-------99 C. Curbside cell phone and battery collection --------------------------------1-------2 -------99 D. Sharps drop-off at buy-back center or at approved City facilities-------------1-------2 -------99 E. Pharmaceutical collection twice a year ---------------------------------------------1-------2 -------99 F. On-call household hazardous waste recycling------------------------------------1-------2 -------99 Ques tionnaire -Final December 29, 2020 Page 3 Godbe Research City of Carlsbad -2020 Solid Waste Survey 6. [IF 04 CORRESPONDING ITEM = 1 ASK:] [ONLINE] How often have you used the service? [PHONE] Here's the (first/next) one: ______ . How many times per year have you used the service? [RANDOMIZE] [ONLINE] Not Sure [PHONE DON'T 6x or READ] 1x 2x 3x 4x Sx More DK/NA A. [SKIP]------------------------------------------------------1 -----2-----3 ----4 -----5 -----6-------99 8. -On-call bulky items and e-waste collection---------------1-----2-----3 ----4-----5-----6-------99 C. -Curbside cell phone and battery collection--------1-----2-----3 ----4 -----5-----6-------99 D. -Sharps drop-off at buy-back center or at approved City facilities---1 ----2 -----3-----4-------5 ---------------------------------------------------------------6 ----99 E. -Pharmaceutical collection twice a year--------------------1 -----2-----3 ----4 -----5-----6-------99 F.--On-call household hazardous waste recycling-----------1-----2-----3 ----4-----5-----6-------99 Questi onnaire -Final December 29, 2020 Page 4 Godbe Research City of Carlsbad -2020 Solid Waste Survey FOOD SCRAPS, MHXED ORGAN C AND YARD WASTE CONTAINER 7. As of 2020 State law requires the City to provide collection for food scraps and food-soiled paper in the green waste cart. If provided to you by the City, would you be interested in receiving and then using a food pail to collect food scraps in your kitchen for later transfer to the green collection cart? Yes-----------------------------------------------~-----1 No ------------------------------------------------------------- 2 [ONLINE] Not sure/ [PHONE DON'T READ] DK/NA --------------------99 8. Would you be interested in a compost give-back program, where the city would provide free compost back to residents? Yes------------------------------------------------------------1 No-------------------------------------------------------------2 [ONLINE] Not sure/ [PHONE DON'T READ] DK/NA --------------------99 9. How many times per year do you have recyclable cardboard that does not fit in your blue collection cart or carts? 1 time---------------------------------------------------------1 2 times -------------------------------------------------------2 3 times -------------------------------------------------------3 4 ti mes -------------------------------------------------------4 5 times -------------------------------------------------------5 6 times or more --------------------------------------------6 [ONLINE] Not sure/ [PHONE DON'T READ] DK/NA --------------------99 Questionnaire -Final December 29, 2020 Page 5 Godbe Research City of Carlsbad -2020 Solid Waste Survey ENVIRONMENTAL POLICIES 10. Next are several polices that are currently in place in a variety of other communities and that may be considered for implementation in Carlsbad. Please rate how valuable you feel these policies are: [ONLINE] Is each specific policy extremely valuable, very valuable, somewhat valuable, or not at all valuable? [PHONE] Here's the (first/next) one: ______ . Is this extremely valuable, very valuable, somewhat valuable, or not at all yaluable? [RANDOMIZE] Extremely Very Somewhat Not at All Valuable Valuable Valuable Valuable A. Increasing the required new construction/renovation recycling requirement above the Statewide [ONLINE] Not sure/ [PHONE DON'T READ] DK/NA minimum -------------------------------------------------1----------2----------3----------4 --------99 B. Banning single use plastics and styrofoam food containers and packaging----------------------------1----------2----------3----------4 --------99 C. Requiring that retail stores offer recycling for products that they sell, including light bulbs, batteries, electronics, appliances, and medical consumables ---------------------. ----------------------1 ----------2----------4----------4 --------99 D. Requiring that manufactures of consumer goods offer recycling for products that they make, including light bulbs, batteries, electronics, appliances, and medical consumables------------1----------2----------4----------4 --------99 E. Increasing monthly residential garbage bills to pay for recycling single use plastics and styrofoam food containers and packaging, instead of banning these items -----------------------------------1----------2----------3----------4 --------99 F. Providing an additional drop-off site in Carlsbad for textiles, linens, towels, and used clothes---------1----------2----------3----------4 --------99 11 . What other types of environmental or solid waste service would you like to see in Carlsbad? (please specify:) _________ -------98 [ONLINE] Not sure/ [PHONE DON'T READ] DK/NA--------------------99 Questionnaire -Final December 29, 2020 Page 6