The URL can be used to link to this page

Home My WebLink About2013-12-17; City Council; 21469; Information Technology Department Strategic PlanCITY OF CARLSBAD - AGENDA BILL 12 AB# MTG. DEPT. 21.469 12-17-13 IT INFORMATION TECHNOLOGY DEPARTMENT STRATEGIC PLAN DEPT.DIRECrOR CITY ATTY. CITY MGR. RECOMMENDED ACTION: To receive a presentation from Tina Steffan regarding the Information Technology Department Strategic Plan. ITEM EXPLANATION: To present the high level IT Strategic Plan framework and methodologies that will elevate IT to a world class level. FISCAL IMPACT: To be determined annually. Estimated to be $4.5M of appropriated innovation funds in FY 2013-2014. ENVIRONMENTAL IMPACT: Pursuant to Public Resources Code Section 21065, this action does not constitute a "project" within the meaning of CEQA in that it has no potential to cause either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment, and therefore does not require environmental review. EXHIBITS: None. DEPARTMENT CONTACT: Tina Steffan 760-602-2454 tina.steffan(5)carlsbadca.gov FOR CLERK USE. COUNCIL ACTION: APPROVED • CONTINUED TO DATE SPECIFIC • DENIED • CONTINUED TO DATE UNKNOWN • CONTINUED • RETURNED TO STAFF • WITHDRAWN • OTHER - SEE MINUTES • AMENDED • REPORT RECEIVED X IT Strategic Plan Advancing City Technology…Driving Change Tina Steffan Dec 17, 2013 Key Concepts •The IT Strategy consists of 6 integral components •We have a clear 5-6 year roadmap of IT initiatives for the City •The estimated investment necessary to make it happen •What’s in it for the City (benefits) Benchmarking Study 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 5.2% 5.9% 4.0% 4.9% 3.0% 3.5% 5% 3% Total IT Expenditure (Operating and CIP) Budget / City General Fund National average is 4-6% of Revenues Average across these is 4.5% …local governments plan to increase IT spending this year by 1.5% at the median. That contrasts with a median 2.2% rise in IT operational budgets across all sectors and is the lowest growth rate of any of the 11 sectors in the study. In 2012… 100% of IT effort and Cost in IT Operations! $6.89M IT budget Not advancing new technologies 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values Certified PMs National Stds Resource Mgmt Project Mgmt Aligned with business Prioritize by Business criticality Cost /Benefit Method Right Structure Right People in Right Positions Build Core Competence Cross train/ rotate resources Help Desk Revamp Upgrading Old Technology Data center strategy Outsource for the right reasons Integrated Suite of Applications Applications talk to each other Business Intelligence: Use data to make decisions Enterprise & Scalable Cascaded Goals Metrics Best Business Practice is 30-35% Operations 65-70% Projects and Core Competence 78% of IT effort and Cost is in Operations! $5.749/$7.370M Business Strategic Plans Council’s Strategic Themes 2013-14 Cutting Edge Technology Empowering Employees Innovation City Link Website Redesign Virtual Desktop Mobile Device Mgmt Disaster Recovery Infrastructure Audio Visual Wireless Access Electronic Signatures Video Conferencing Voice & Unified Messaging Off Premise Data Center Permitting Activity Mgmt Enterprise Content Mgmt Police Records Mgmt HR Performance Mgmt Business Intelligence …in progress Aligned with the departments Scored with business criteria Pitched and reviewed by the leadership Has an estimated Return on Investment (ROI) 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values 1. Prioritization and 2. Project Management Framework Capture Idea Business Case Technical Review Board Project Mgmt Queue Project Scoring Refine Pitch Slide Leaders rank the projects; Achieve funding IT PMO Assigns Resources Initiates Project Project Portfolio Manager PMI certified Project Managers New job class to the City Project Steering Committee Project Management Framework  Gate Reviews  Documentation  PMO Oversight Resource Management Project Mgmt Tool Resource Leveling & Tracking Approximately 90% of enterprises fail to execute against their strategies because they lack enterprise-level program(project) management! Ensures successful finish of the project by addressing critical issues early… 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values 3. IT Organization (Silos of knowledge) Gaps in coverage when someone leaves Resources committed to Manager’s initiatives Projects suffered from resource gaps Everyone was minding the shop No one was managing the projects 3. IT Organization Centers of Excellence & Shared Resources Systems Analysts Architects Database Admins Help Desk Network Engineers Data Center BI & GIS Analysts Database Admins Developers Project Managers Business Analysts Subject Matter Experts Systems Analysts Enterprise Departmental Applications Operations Business & GIS Intelligence Business Process Mgmt Project Mgmt Office Know the Business Build Project Management Strength Drive Process Improvement & Change Develop Lean Operations Drive Informed Decisions Operations BI & GIS Intelligence Business Process Improvement Project Mgmt Office Enterterprise Apps Developing a nimble and mobile IT organization! Building a collaborative environment that encourages communication! e.g. Life Technologies, Viasat, Cisco, Qualcomm 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values 4. Operations: First things first…. Deterioration has set in •Performance •End-of-life •Complaints •Weekly storage failures •No space •Disaster preparedness •Risk of data loss / down time •Email / calendaring retention •Data center --- no redundancy Beautiful on the outside, scratch the surface, we are falling apart on the inside 4. IT Operations: How do we take cost out of operations? Upgrading old equipment More storage and good backups New telecom solution… answer my phone anywhere Disaster recovery City Fiber Ring •Off premise Data Center •Some hosted options Quality of Sevice Metrics Partnership and Training Standard Operating Procedures •Help Desk (reviewing alternative solutions) Data Center Strategy Help Desk & Managed Services Storage Solution on Consent will save $360K over 5 years! 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values Finance Permits HRIS Website Employees Residents City Council Parks & Rec Utility Billing Current System Integration (Point-to-Point) 5. Architecture Not by Design Library Work Orders 911 Call Center Payroll &Time Time Transportation Geographic IS BI Hub ??? ??? DMS Difficult to be transparent! Finance HR/ Time Payroll Purchas ing Data Ware- house Content Mgmt Work Orders Assets Permits Bus Lics Code Enf Utility Bills Library Fees Class Fees Fleet Mgmt Website Resident Rel Mgmt Software Suite that connects the dots… Enterprise Resource Planning 2. IT Project Framework 3. IT Organization 4. IT Operations (ITIL, Lean) 5.Architecture by Design 6.Performance Excellence 1. Prioritized Projects IT Strategic Framework Internal Customers Public Europe 2006 Q1 Revenue V%April, 2006 Revenue V%May, 2006 Revenue V% Life Sciences 421 - Cloning and Protein Expression 6,968,561 5.66% 1,582,294 (17.73)%2,133,198 (5.58)%422 - Protein Analysis 6,875,910 11.82% 1,752,429 (11.38)%2,038,951 (3.17)%424 - Gene Expression Profiling 6,702,696 14.22% 1,794,219 (6.68)%2,361,638 15.18% 425 - Drug Discovery Solutions 1,481,821 8.85% 257,171 (34.39)%548,411 21.16% 427 - Molecular Biology Essentials 16,833,636 1.85% 4,117,465 (20.05)%5,301,500 (3.47)%450 - Informatics 190,352 (34.83)%105,284 (9.18)%263,813 338.17% Life Sciences 39,052,975 6.14% 9,608,862 (16.31)%12,647,511 1.83% Enabling Technologies 423 - L&D & Cell Biology 7,678,767 44.26% 2,026,413 4.14% 2,580,856 27.71% 426 - Environmental Diagnostics 715,378 (4.21)%104,663 (73.37)%179,699 56.87% 430 - Beads Based Separations 3,969,275 10.05% 486,633 (5.94)%911,339 59.16% Enabling Technologies 12,363,420 27.77% 2,617,710 (8.35)%3,671,894 35.60% BioProd Sys - Research 100 - Other BPS 42,047 (166.61)%771 (84.48)%(580)(96.64)%201 - Sera 4,172,496 (0.81)%605,621 (34.23)%1,473,846 5.63% 202 - Media 8,165,900 7.92% 1,866,802 (21.80)%2,860,038 14.42% 205 - Reagents 2,853,404 7.33% 606,066 (24.41)%947,924 6.86% 220 - BPS Services 0 - 0 - 0 - BioProduction Systems 15,233,847 6.02% 3,079,261 (25.17)%5,281,228 10.84% BioProd Sys - Production 100 - Other BPS 194,667 202.15% 2,611 (91.89)%7,312 (41.77)%201 - Sera 2,506,806 (50.23)%893,773 368.76% 350,706 (38.44)%202 - Media 6,383,148 47.17% 1,174,684 14.73% 2,814,825 59.81% 205 - Reagents 1,452,429 37.36% 139,299 (48.97)%281,859 (9.24)%220 - BPS Services 0 (100.00)%0 - 0 - BioProduction Systems 10,537,050 0.27% 2,210,367 45.45% 3,454,701 30.16% Other 199 - Other BD (114,901)(294.34)%23,542 159.72% (32,969)219.90% Freight 2,001,720 24.75% 411,460 (19.95)%691,994 25.77% 79,074,110 8.30% 17,951,201 (12.41)%25,714,359 11.38% Ext Price - USD at Plan Month Rate (PMAR)as values 6. Performance Excellence Goals Cascade to Mgrs then to Employees Every employee knows their value Goals include development planning Metrics are applied to goals: ‘you don’t know what you don’t measure’ Performance and pay raise based on accomplishment of cascaded goals IT Build Out … Multi-Year Strategy 13-14 14-15 15-16 16-17 17-18 Business Process Improvement: Departmental Applications Business & Geographic Intelligence Systems Enterprise Resource Planning: Financials, HR, Payroll, Time Enterprise Content Management System Robust Data Warehouse: trending, forecasting E-Government Applications Predictive Analytics Foundational Infrastructure: Lean Operations Social Media Platform Changing how we work and how we engage with our residents Collaborative organizational effort to manage work changes & cultural shift Collabora tive effort with our residents Investment Sustainable infrastructure & disaster recovery Business process management to stream- line operations Analytic tools to drive decisions Interactive resident relationships $4.5M Innovation Fund Investment in Yr 1 2013-14 at a glance Other Funding 1.Alga Norte Park 2.Enterprise Storage/Backup 3.Desk Side Ops Upgrade 4.Wireless Infrastructure 5.Fisher Re-Org 6.Web Security 7.Virtual Desktop 8.Mobile Device Management 9.Voice over Internet Protocol* Departmentally Funded 1.Class Registration Management 2.Code Enforcement 3.Library System Upgrade 4.Computer Aided Dispatch Upgrade 5.Street Address Verification 6.HRMS Data Center Move 1.Carlsbad Permitting Upgrade/Replace 2.Police Records Management System 3.Website Re-design 4.City Link (311/CRM) 5.Business Intelligence Architecture 6.Enterprise Content Management 7.HR Performance Management $1 M Innovation Funds $3.5 M Innovation Funds Infrastructure Software Applications Making steady progress with successful Go-lives! Much more to come… What’s in it for the City? •Web Redesign •Ease of use for our Residents •New branding •Code Compliance •Streamlining inspection work •Better visibility and trending •City Link •Resident service requests & complaints •Visibility & Trending •Enterprise Content Management •Replaces current document management system: better search! •Streamlining processes, electronic approvals, electronic signatures •Across the entire organization – Public transparency •Alga Norte Park •State of the Art Audio Visual and Menu boards Alga Norte Park: Conference Room Technology Take Aways … •The IT Strategy consists of 6 integral components •We have a clear 5-6 year roadmap of IT initiatives for the City •The estimated investment necessary to make it happen •What’s in it for the City (benefits) Questions????