HomeMy WebLinkAbout2015-01-20; City Council; 21827; 2014 State of Effectiveness Report2014 State of Effectiveness Report
Kathy Dodson
Jan. 20, 2015
Performance Measurement
•15th year of the report
•Measure our results
•Report to the public
•Increase government accountability
Performance Measurement
•127 points of data
•Categories:
–Service delivery
–Customer satisfaction
–Cost
Code Compliance
Met 100% of all
inspection requests the
next working day using
the new online system,
which provides for
greatly enhanced case
management and
better tracking.
Volunteer Program
Increased the
number of volunteers
to an all time high of
2,773. They
performed 130,041
hours of service with
a net benefit to the
city of $2,973,668.
Human Resources
The average
number of lost
work days per
workers’
compensation
claim decreased
from 20.3 days
to 11 days.
Parks Maintenance
The operating
cost per acre for
city parks
continues its
decrease from
$14,095 in
FY2010-11 to
$12,460 last
year.
Traffic Engineering
The percent of prime
and major roadways
refreshed decreased
due to an increase in
painting scope,
however the annual
maintenance cost per
lane-mile decreased for
the third year in a row.
2015 and Beyond
•Performance Measures
–Update measures to make them more relevant
–Align performance metrics with the community
vision
–Ensure we are “world class” by measuring against
national or comparison city standards
2015 and Beyond
•Reporting –A new measurement report will
replace the State of Effectiveness and Priority
Projects reports:
–Improve accountability and accessibility
–A one page, visual overview
–Deeper dive information on each project
–Benchmarking
–Consistent updates throughout the year
Questions