HomeMy WebLinkAbout2021-02-05; Police Department - 2020 Communications Year in Review; Gallucci, NeilTo the members of the:
CITY COUNCIL
Date 2.[5 /z\ CA V CC V
CM ✓ ACM ~DCM (3) ~
Feb.5,2021
To: Honorable Mayor Hall a
uncil Memorandum
From:
Via:
Neil Gallucci, Chief of Polic
Scott Chadwick, City Manage
Police Department -20~0 Communications Yea'r in Review Re:
{city of
Carlsbad
Memo ID #2021029
This memorandum provides information on the Police Department's Communications Division 2020 year
in review.
Background
The Police Department's Communications Division tracks yearly statistics and accomplishments and
compares them to the previous year. This report covers the calendar years 2019 and 2020 and includes
phone calls made to 911 and the non-emergency line, dispatching and response times, the number of
incidents and crime reports, staffing, COVID-19 operations, the new Text-to-911 technology and requests
handled by the Police Communications Division.
Discussion
Phone calls made to the Police Department
Type of Call 2019 2020
Incoming 911 calls 33,061 31,642
Percent of 911 calls made from cell phones 80% 84%
Incoming calls to the non-emergency line 81,115 86,355
Total incoming phone calls 114,176 {311 daily average) 117,997 (323 daily average)
Total outgoing calls (allied agencies, tow 43,411 44,058
companies, alarm companies, etc.)
Total incoming and outgoing calls 157,587 (429 total daily 162,055 (444 total daily
calls) calls)
Answer Times
The National Emergency Number Association sets a standard that.95% of calls should be answered within
15 seconds.
2019 2020
Percent of 911 calls answered within 15 99.4% 99.3%
seconds
Percent of non-emergency line calls answere.d 98.3% 99.5%
within 15 seconds
Police Department
2560 Orion Way I Carlsbad, CA 92010 I 760-931-2197
Council Memo -Police Department -2020 Communications Year in Review
Feb.5,2021
Page 2
Dispatch times
The average time from answering the phone to dispatching officers, (minutes: seconds):
Call Type 2019
Priority 1-Emergency Response {CPR, Active Prowler, Person 0:49
with Weapon)
Priority 2 -Urgent Response {Suspicious Person, Reckless Driver, 9:50
Unwanted Person)
Priority 3 -Non-Urgent Response {Cold Burglary Report, 14:25
Vandalism, Noise Complaints)
Response Times
2020
00:48
8:35
12:30
The average time from answering the phone to officer arriving on scene, (minutes: seconds):
Call Type 2019 2020
Priority 1-Emergency Response {CPR, Active Prowler, Person 5:30 5:11
with Weapon)
Priority 2 -Urgent Response {Suspicious Person, Reckless Driver, 17:00 15:21
Unwanted Person)
Priority 3 -Non-Urgent Response (Cold Burglary Report, 23:24 21:51
Vandalism, Noise Complaints)
Incidents and Crime Reports
Dispatchers enter calls for service into the computer assisted dispatch system. Each call for service is
automatically issued an Incident Number. A Case Number is only generated when an officer takes a crime
report.
2019 2020
Incidents ' 112,323 {308 daily average) 110,448 {303 daily average)
Crime reports 8,774 {24 daily average) 8,222 {23 daily average)
Text-to-911
Carlsbad Police Dispatch was able to accept Text-to-911 in February 2020. This information was not
publicized because other dispatch centers in the county did not have the same capabilities and the
county's chiefs of police had decided to hold off on the public announcement until all agencies had the
capability The service was fully functional for all agencies in December 2020, and the official
announcement was made Jan. 5, 2021.
• City received first Text-to-911 request for service on Feb. 7, 2020
• 67 Text-to-911 sessions processed in 2020
o 43 of these sessions required a response
o 24 of these sessions were test sessions
Council Mem<?-Police Department -2020 Communications Year in Review
Feb.5,2021
Page 3
Staffing
• All 20 budgeted dispatch full time-equivalent positions were filled at the end of 2019 and full
staffing continued through to July 2020
• There were two full time-equivalent resignations in 2020; no dispatchers resigned in 2019.
• 22 lateral communications operator II applicants were interviewed in 2020. 12 of those
candidates were rated highly qualified, two of those candidates were hired in 2020, 10 were not
selected during the department's employment screening process
• 150 entry level ,position applications were received for the communications operator I
recruitment in September 2020. Eight applicants were invited to be interviewed, five were rated
highly qualified. One applicant will be hired January 2021.
COVID-19
• Restricted entry into the Communications Center to dispatch personnel only
• Moved the Command Post to the rear parking lot to use as a temporary dispatch location if the
Communications Center needed to be disinfected due to COVID-19 exposure
• Instituted temporary policy restricting dispatchers from switching between shifts to avoid any
potential exposure from one shift to the other.
• Prepared 12-on/12-off schedule in case the pandemic left too few dispatchers to operate on the
normal schedule
• Provided flex hours, adjust and trade options to dispatch personnel as needed to assist with
pandemic-related childcare issues
• Entered addresses received from the San Diego County Health Department into the dispatch
system for "universal precautions" notations. This alerts officers to take additional precautions
when responding to addresses where known COVID positive patients reside.
o Removed addresses with "universal precautions" after 45 days in keeping with San Diego
County Health Department orders
o As of Dec. 31, 2020, a total of 1,679 addresses had been entered into CAD since the
county began distributing the address lists in April 2020 .
o As of Dec. 31, 2020, there were 889 addresses active in CAD with 'Universal Precautions'
notations
• Suspended Love-on-a-Leash dog visitation program
Other
• 280 tape requests for phone and radio recordings were processed for the OMV, the San Diego
County district attorney, in-house detectives and private attorney subpoenas.
• 32 requests for cell phone pings were processed through dispatch.
Next Steps
The Police Department will update the City Council with the 2021 report in Jan. 2022. We are also working
on a district-based crime statistics report which will be available later this month and will be submitted as
a separate City Council memo.
cc: Geoff Patnoe, Assistant City Manager
Celia Brewer, City Attorney
Cindy Anderson, Senior Management Analyst