HomeMy WebLinkAbout2021-04-28; Library Board of Trustees; ; Circulation Services Division Overview and UpdateITEM #6
Meeting Date: April 28, 2021
To: Library Board of Trustees
From: Jenn Johnson, Lead Librarian
Staff Contact: Jenn Johnson, Jennifer.Johnson@carlsbadca.gov
Katie Nye, Katie.Nye@carlsbadca.gov
Subject: Circulation Services Division Overview and Update
District: All
Recommended Action
Receive presentation. No action needed.
Executive Summary/Discussion
Lead Librarian Jenn Johnson will present an overview of the Circulation Services Division. Highlights will
include duties and roles in the organization, curbside pickup services, and accomplishments during the
COVID-19 pandemic.
Next Steps
None.
Fiscal Analysis
None.
Public Notification
Public notice of this item was posted in keeping with the Ralph M. Brown Act and was available for
public viewing and review at least 72 hours before the scheduled meeting date.
Exhibits
None.
Page 10 of 11
LIBRARY BOARD OF TRUSTEES
Circulation
Carlsbad City Library
Lead Librarian: Jenn Johnson
April 2021
Through the eyes of a book
The Circulation DivisionFull Time:
•Lead Librarian
•Circulation Supervisors
Part Time:
•Circulation Technicians
•Circulation Clerks
•Circulation Pages
Circulation in early 2020
The accounts desk•Check-out items
•Issue library cards
•Manage fines & fees
•Troubleshoot library accounts
Behind the scenes•Empty book drops
•Shelve items
•Pull holds off the shelves
•Conduct inventory
Rising to the 2020 challenge
What is circulation without a library
Sew2Care
Sew2Care
Curbside Service
Legacy holds & appointments
Curbside on-demand
Call-in Curbside
Curbside Statistics•220,000+ items checked out
•50,000 in the first three months
•53,000+ patrons served via curbside
•5,903 new online accounts since March 2020.
Curbside circulation 21,546
18,576 19,964 21,300 19,840
23,115
-
5,000
10,000
15,000
20,000
25,000
Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
Patron feedbackDear Ms. Ludwig,
… thanks to you and the rest of the
library folks for operating so people
like me can still get books to read in
this trying conditions.
John S.
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lUD/4. l> S \) P eo (l ~rr-0 D~ A"N O A11 -
Ml tlA'f UJ (\l R) /2.. 'T"~ E £a.\ l.L \ 1-}-J\)-,-
Q (m{KSS -ro \J (tN D S,Af r ,0€\J \500
A-ND so s\jcc~SG0uL -:t 6~~c~
KJ'1 {1Cu .t2 g5 ( o~ 11 l?J~OvC ?tCv'--ll P.
Circulation on siteInventory
•Takes a full year to complete
•Staff scan each item
•First scan of the stacks we have less than
1% loss rate
•Industry standard is 4 to 8 %
We couldn’t have done it..
without a whole
library system’s worth of staff
at all three locations.
Thank You to all of L&CA.
Questions?