HomeMy WebLinkAbout2023-07-25; City Council; ; What Works Cities Certification for Performance Management and Operational ExcellenceCA Review JRT
Meeting Date: July 25, 2023
To: Mayor and City Council
From: Scott Chadwick, City Manager
Staff Contact: David Graham, Chief Innovation Officer
david.graham@carlsbadca.gov, 442-339-5992
Rachel Maltz, Senior Program Manager
rachel.maltz@carlsbadca.gov, 442-977-5702
Subject: What Works Cities Certification for Performance Management and
Operational Excellence
Districts: All
Recommended Action
Receive a report on the City of Carlsbad’s performance management and operational
excellence efforts that have been recognized with a silver certification by What Works Cities, an
international standard of excellence for data-driven, well-managed local government.
Executive Summary
The City of Carlsbad was recently recognized with a silver certification by What Works Cities for
its exceptional use of data to inform policy decisions, allocate resources, improve services,
evaluate program effectiveness and engage residents. This recognition was the result of a
rigorous assessment conducted by a team of experts from the public, private and academic
sectors.
What Works Cities is funded by Bloomberg Philanthropies and is the internationally recognized
standard of excellence for data-driven, well-managed local government. The assessment and
subsequent engagement process with experts in the areas of data, efficiency, and process
improvement, serve as a benchmark for the city to measure its progress and provide a guide for
its future performance management and operational improvement efforts. Certification also
provides the city with access to resources to support these efforts.
This certification signifies the city's dedication to transparency, accountability and continuous
improvement by providing quality services and outcomes for residents. Furthermore, it
showcases Carlsbad as an innovative, attractive community, fostering economic growth and
sustainability while prioritizing equity and resident well-being. This report outlines the
certification process, key insights from the assessment and next steps for performance
management and operational improvement related to the assessment.
July 25, 2023 Item #10 Page 1 of 5
Explanation & Analysis
Background
The What Works Cities Certification program, funded by Bloomberg Philanthropies and led by
Results for America, is the first-of-its-kind international standard of excellence for data-driven,
well-managed local government. The program evaluates a local government’s use of data and
evidence in decision-making, policy formation and service improvements. It also provides a
peer community and access to experts from the public, private and academic sectors to assist
cities in their continuous improvement, performance management and operational excellence
efforts.
Bloomberg Philanthropies is a leading philanthropic organization founded by Michael R.
Bloomberg, an entrepreneur, businessman and former mayor of New York City. The
organization's mission is to improve the lives of people by investing in various initiatives and
projects that address critical issues facing cities and communities worldwide.
Results for America is a non-profit organization dedicated to improving outcomes in
government programs and policies by promoting the use of evidence and data-driven decision-
making
Certification process
The What Works Cities certification process involves a rigorous evaluation that is presented to
the What Works Cities Standards Committee, which is composed of experts in the public,
private and academic sectors. The process assesses and recognizes local governments for their
effective use of data and evidence in decision-making.
The assessment is based on eight foundational practices:
•Leadership & capacity
•Data management
•Open data
•Performance & analytics
July 25, 2023 Item #10 Page 2 of 5
What Works Cities Certification Community
City Journey Map
What Works Cities
Certification
Whal Work> Cities helps local
governments improve
residents' lives by using data
and evidence effectively to
tackle pressing challenges.
WWC Certification
Community
WWC Certification
Assessment
_J
•Rigorous evaluations
•Data-driven budget & finance
•Results-driven contracting
•Stakeholder impact
Cities are assessed on these practices using 43 criteria. Cities must describe and provide
examples of how they meet or exceed standards in these areas. Among the 43 criteria, there
are three core ones. Failure to meet any of these three standards results in the city not
achieving certification, regardless of whether it fulfills a majority of the other criteria. The core
criteria are:
•Executive commitment to data-informed government
•Implementing data strategy and governance
•Selecting and using performance metrics for strategic goals and priorities
The city met all three of the core criteria, which made it eligible for certification so long as the
city met 51%-67% of the total standards.
•The city met the core criteria related to executive commitment to data-informed
government by demonstrating its elected officials and City Manager publicly and
regularly convey the importance of data in government decision-making and
operations. This included examples from public speeches, City Council meetings
and the City Manager updates. The assessment team told city staff that a culture
of data-informed decision-making was evident in the city at all levels of the
organization.
•The city met the core criteria related to implementing data strategy and
governance by providing policies, documentation and schedules of regular
meetings all related to data strategy and governance responsibilities. Key to
meeting this standard was the City Council’s adoption of Council Policy 93 -
Citywide Data Governance and Management in 2022. The Data Governance
Committee authorized by that policy and the city’s Data Policy Manual all helped
to demonstrate an organizational commitment to the strategic use of data and
mature governance.
•The city met the core criteria of selecting and using performance metrics for
strategic goals and priorities by demonstrating that the city had adopted a
strategic plan with measurable goals and objectives. It was also necessary to
align a diverse set of metrics to evaluate the progress of strategic plan
implementation. Key to achieving this standard was the City Council’s adoption
of the 5-year Strategic Plan in October 2022. It provides goals, objectives and
potential key performance indicators for evaluating progress on implementing
the plan.
The forthcoming launch of a strategic plan dashboard was also an important
element in demonstrating the city’s commitment to evaluating progress using a
diverse set of measures. The assessment team commended the city, stating that
both the strategic plan and the implementation dashboard were exemplary
July 25, 2023 Item #10 Page 3 of 5
models of well-managed government. The team also confirmed our city is
leading in strategic performance and analytics when compared to other cities.
Along with the comprehensive assessment, staff addressed feedback during the certification
process, provided additional materials and accommodated an in-person visit from the
assessment team.
Silver certification status
The city was awarded a silver certification status. This was based on meeting the three core
criteria and over 51% of the evaluation standards. Gold certification requires meeting 68-84%
of the criteria and platinum is given to those who meet over 84%.
Fewer than a quarter of the cities that have completed an assessment get certified and only 62
cities earned the honor, including Austin, Texas; Cambridge, Massachusetts; Denver, Colorado;
Miami, Florida; Scottsdale, Arizona; and Washington, DC.
Carlsbad is the seventh city in California to be certified and the smallest by population in the
state to earn the distinction.
Carlsbad exceeded other certified cities in meeting the foundational practices of Data-Driven
Budget & Finance, Performance & Analytics and Data Management. Should the city pursue a
higher level of certification there is opportunity to expand on these strengths and work on the
foundational practices where there is the greatest opportunity to improve. The city gained
valuable insights into performance management and operational excellence through the
process.
Benefits
Overall, the feedback from What Works Cities staff was highly positive; they were eager to
support the city in enhancing its strengths and addressing areas of opportunity where the city
has the greatest potential to improve and advance its certification status.
The city chose to go through the What Works Cities certification as a cost-effective tool for
evaluating performance management and operational improvements. What Works Cities and
its certification is not an award. It is a validation tool for the city’s performance management
and operational improvement efforts and access to valuable resources to continue progress.
This program not only benchmarks our practices against global standards, but also provides
valuable, no-cost expert services. The assessment team from What Works Cities visited
Carlsbad, offering invaluable insights during their two-day review, which would have otherwise
cost between $85,000 to $125,000 if contracted independently. This free assessment gave us
expert insights into our policies, processes and operations and provided a roadmap for
continuous improvement.
With this certification, the city has access to a new Certification Community Forum which
connects cities pursuing or having received certification with other champions from around the
world. Through peer-led workshops and practice groups, cities can get perspective and
feedback from those who have faced or are working through similar challenges. A participant
directory enables staff and leaders to connect directly to share ideas and offer support. The
forum also houses tools and resources and is regularly updated with opportunities to learn
more about building data capacity.
July 25, 2023 Item #10 Page 4 of 5
The city also receives access to certification community partners, which include Results for
America, the Behavioral Insights Team, the Government Performance Lab at the Harvard
Kennedy School, the Center for Government Excellence at Johns Hopkins University and Public
Digital, a digital transformation consultancy. Resources from What Works Cities include
coaching, working group sessions, webinars, city-specific content and best practice models.
By receiving this certification, Carlsbad signifies that the local government is committed to
transparency and accountability in its operations. It shows that the government is willing to be
held to high standards and is actively working to improve the effectiveness and efficiency of its
programs and services. It is a key component in helping the city improve in ways that are
impactful for its residents, businesses and visitors. Certification is also a valuable marker for
people who want to live in the city or businesses that may be attracted to locating here. It
signifies with the recognition of an internationally respected organization that Carlsbad is a
well-managed city focused on data-driven practices to deliver results for the community.
In summary, the certification and its process provided a cost-effective way of assessing the
city’s performance management and operational excellence efforts. Continued engagement
with the What Works Cities community may promote the adoption of efficient practices and
the use of technology and data to optimize resources, increase cost savings and enhance the
reputation and attractiveness to businesses, investors, residents and the broader community.
Fiscal Analysis
There is no action associated with this report and no cost associated with receiving the What
Works Cities certification.
Next Steps
The city will use the What Works Cities certification assessment to identify areas of strength
where the city can expand its efforts in the eight foundational practices. A cross-departmental
core working group with relevant expertise will evaluate opportunities for improvement that
are consistent with the 5-year Strategic Plan goals and objectives. Efforts to achieve a higher
level of certification through a future evaluation may be warranted as the city continues its
performance management and operational excellence efforts.
Environmental Evaluation
There is no action associated with this item and does not require environmental review
because it does not constitute a project within the meaning of the California Environmental
Quality Act under California Public Resources Code Section 21065 in that it has no potential to
cause either a direct physical change or a reasonably foreseeable indirect physical change in the
environment.
Exhibits
None.
July 25, 2023 Item #10 Page 5 of 5
Kaylin McCauley
From:
Sent:
To:
Subject:
Mary Real <anewday4me2020@gmail.com>
Friday, July 21, 2023 12:40 PM
All Receive -Agenda Item # j_Q
For the Information of t he: j /:JsOUNCIL Date CA ✓ cc ✓
C¥ .,. ACM /"ocM (3) /
City Clerk; Council Internet Email; Scott Chadwick; Geoff Patnoe; Kyle Lancaster; Mary
Real
Item #10 General Comments Carlsbad City Council Meeting 7-25-2023
10. WHAT WORKS CITIES CERTIFICATION FOR PERFORMANCE MANAGEMENT AND OPERATIONAL EXCELLENCE -
Receive a report on the City of Carlsbad's performance management and operational excellence efforts that have been
recognized with a silver certification by What Works Cities, an international standard of excellence for data-driven, well-
managed loca l government. (Staff contact: David Graham and Rachel Maltz, Administrative Services Department) City
Manager's
To All Concerned Citizens who appreciate Accountability and Professional Management from their public officials and
those who Like Seniors and want to improve the quality of Life for all people in the area.
Where does the MONEY go ----Is the Budgeted amount for the Park & Rec. Senior Centers being spent for the Benefit of
Seniors or for the convenience of Staff (some of whom are not being supervised or trained by Mick Calarco or Kyle
Lancaster the Director of Park & Rec. There used to be Zentangle Art Classes that were popular. In a cost recovery mode
frame of mind the Staff wanted to monetize these classes and wanted people to sign up for 2 or 3 weeks of classes 2
times per week --with no rain checks! Guaranteed Income for Park & Rec but not a good deal for seniors? When this
did not fly, the management just cancelled a popular program. The Staff did manage to schedule ONE class in August
after months of No classes. Is this how Park & Rec-ers roll? Whenever they feel like it they will hold·a class?
Why does The City of Carlsbad Library Management rank# 3 among Oceanside, and Encinitas,Vista and San Marcos (SD
County control). Carlsbad has cut Library hours without discussion with those who are most impacted by these
"changes" which are Lowering the quality of life for most people as the Library is now closed on Sunday when families
and others could utilize longer hours and the good programs that used to be the gold standard but have downgraded
the service to the community???? Contact your Council Rep and the Mayor and the City Manager to find out more
about this Authoritarian decision that is not in the best interest of people in the area.
Why doesn't Park & Rec Management not respond to the Comment Cards?
Why does Park & Rec Management not have qua rterly town hall community meetings at the Senior Center where upper
level manage rs will answer questions and share info wit h t he se niors?
Why does Park & Rec Management not allow the general public to use the ceramics room to work with clay and glazes
unless they are taking a "class"$$$ and were not an original member of the free ceramics group? Why aren't the 2 art
rooms used exclusively for art projects so
Seniors who want to can work with others in a friendly setting?
What is the policy on donated money for the benefit of seniors and How is that Money spent?
Why, during the holidays or at the discretion of the front desk people, are 50 cent cups of coffee not given out? Why
does the kitchen throw out coffee and tea after lunch because Staff does not allow Seniors to stay after lunch hours so
that Staff can sweep up (20 minutes) ? If seniors want to enjoy the space and listen to music and talk to other sen iors,
does Staff want Seniors to GET OUT of their Senior Center because Staff does not want then:i to enjoy that space? Kyle
Lancaster, what are you doing to Improve this situation?
The Park and Rec-ers could use some friends who can talk to the Park & Rec-ers about Serving Seniors and not Cost
Recovery? Where are the Movies?
1
Thank You,
Mary Lucid
-1-760-730-5804
CAUTION: Do not o en attachments or click on links unless you reco nize the sender and know the content i
2
Kaylin McCauley
From:
Sent:
To:
Subject:
Mary Real <anewday4me2020@gmail.com>
Friday, July 21, 2023 3:50 PM
City Clerk; Council Internet Email; Scott Chadwick; Geoff Patnoe; Kyle Lancaster; Mary
Real
Comments Item 10 Carlsbad City Council Meeting 7-25-2023
10. WHAT WORKS CITIES CERTIFICATION FOR PERFORMANCE MANAGEMENT AND OPERATIONAL EXCELLENCE -Receive
a report on the City of Carlsbad's performance management and operational excellence efforts that have been
recognized with a silver certification by What Works Cities, an international standard of excellence for data-driven, well-
managed local government. (Staff contact: David Graham and Rachel Maltz, Administrative Services Department) City
Manager's
To All Concerned Citizens and Friends of Seniors and Serving the locals to enhance their experience and enjoy the fruits
of their property taxes by getting a good return on their investment.
Where are the checks and balances and oversight over the Parks & Rec Depts and the Library Boards? Why are Seniors'
requests to utilize the cafeteria after lunch being ignored? Where is the plan to UPgrade the service to Seniors?
I understand the Mayor and some of the City Council Members want to tackle more important issues and govern more
professionally instead of jumping on bandwagons to curry favor to get re-elected? I suggest that any complaints by Park
& Rec-ers about patrons "scaring" the ill trained or "nervous" staffers who do not want to hear any suggestions or
question for the Staff bounce those complaints back to Human Resources so they can talk to staff and investigate the
"validity" or truthfulness of certain employees who may or may not have been guided by a supervisor to make certain
claims to avoid doing anything to upgrade or serve the well-being of Seniors. The person so charged with "misconduct"
only has 5 minutes to respond to these accusations. God forbid that Park & Rec-ers have to show some valid reasons for
Banning a senior from the Senior Center when there was no physical contact and no police were called upon to discuss
these actions that were beyond the scope of untrained? or vindictive management?
Also, Maybe the Mayor and the City Council could work on the Farmer's Insurance bldg. that is being used for storage
and save that money so services would not be cut at the libraries?? And is it time to discuss Term Limits so that fresh
ideas or modern ideas for the problems of today and the future and not the days of service by Bud Lewis and Matt
Hall? Where are the problem solvers----not just the "charming" smile and grin politicians who do not take care of
pension obligations or getting out of Problem leases or planning for a second senior center in the South Carlsbad area to
accommodate the growing Senior population? How about having any unspent but budgeted funds revert to a special
savings account to build a second senior center and an outdoor senior exercise machine area downtown and equipment
or scholarships for low income seniors? Should Park and Rec have to report where and what donated money is being
spent for the Benefit of Seniors? Who is watching Park & Rec Kyle Lancaster?
Thank YOU,
Mary Lucid
1
Tammy Cloud-McMinn
From:
Sent:
To:
Cc:
Subject:
All Receive -Agenda Item # ;fl Robert Stonebrook <stonebrook@roadrunner.com> For the Information of the:
Tuesday, July 25, 2023 10:38 AM p TY COUNCIL
David Graham; City Clerk Date7JP5/J....2,:,A v cc ....:::::
Manager Internet Email; Priya Bhat-Patel CM t..---"ACM .....-OCM (3) /.
July 25th Agenda Item #10: What Works Cities Certification -
Good morning Mr. Graham and Team,
City of Carlsbad should be commended for their What Works Cities Certification and, hopefully, will continue on to attain
Platinum level. That framework is an excellent guide for achieving improvement and effectiveness in local government.
Completing the initial certification puts us in company with other forward-thinking cities where we can learn but, just as
importantly, contribute to best practices from around the world.
And, an important byproduct of tangible, results-driven governing is that it allows for constructive dialog with
constituents by building trust and reducing polarization. The upcoming strategic plan dashboard should provide a great
example of this,
Kudos to you and City Staff.
Best,
Robert Stonebrook
Carlsbad, CA
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safe.
1
What Works Cities Certification for
Performance Management &
Operational Excellence
David Graham, Chief Innovation Officer
Rachel Maltz, Senior Program Manager
July 25, 2023
2
PROPOSED ACTION
Receive a report on the City of Carlsbad’s
performance management and operational
excellence efforts that have been recognized
with a silver certification by What Works Cities,
an international standard of excellence for
data-driven, well managed local government
ITEM 10: What Works Cities
About
What Works Cities Certification
3
WWC
Certification
The international standard of
excellence for well-
managed, data-driven local
government.
4
What Works Cities Certification
Standard Committee
●Dr. Robert Blaine, Senior Executive and Director,
Institute for Youth, Education and Families (YEF
Institute), National League of Cities
●Beth Blauer, Associate Vice Provost for Public
Sector Innovation, Johns Hopkins University
●Bill Eggers, Executive Director, Deloitte's Center for
Government Insights
●Marcelo Facchina,Principal Executive, Digital
Transformation Directorate, Corporate Vice-
presidency for Strategic Programming, CAF -
Banco de Desarrollo de América Latina
●Emma Gawen, Partner & Americas Lead, Public
Digital
●Lourdes German, Founder & Director, Civic
Innovation Project
●Michael Hallsworth,Managing Director, North America,
The Behavioural Insights Team
●Rochelle Haynes, Managing Director, What Works Cities,
Results for America
●Neil Kleiman, Professor of Practice & Senior Fellow,
Burnes Center for Social Change, Northeastern
University
●Michele Jolin, CEO & Co-Founder, Results for America
●Jeffrey Liebman, Director, Government Performance
Lab at Harvard Kennedy School
●Lou Moore, Chief Technology Officer, Code for America
●Michael Nutter, Former Mayor, City of Philadelphia;
David N. Dinkins Professor of Professional Practice in
Urban and Public Affairs at Columbia University
●Carole Saab, Chief Executive Officer, Federation of
Canadian Municipalities 5
What Works Cities Certification
Snapshot: United States & Canada
❏200+ U.S. and
Canadian Cities
❏55 U.S. Certified Cities
Canada
Calgary
Edmonton
HalifaxKitchener
Mississauga
Regina
Saskatoon
Winnipeg
275+ Assessed Cities
6
What Works Cities
Certification
WWC Certification
Assessment
WWC Certification
Community
What Works Cities helps local governments improve residents’ lives by using data and evidence effectively to tackle pressing challenges.
What Works Cities Certification Community
City Journey Map
7
OUR JOURNEY –WHAT WORKS CITES
CERTIFICATION TIMELINE
2023
June 21
Announcement for
Carlsbad Silver
Certification achievement
May 24 and
May 25
Two-Day
WWC Site
Visit
December 21
Requested Assessment
Supporting Items
December 08
Self-Assessment
Complete
January 31
Deadline for
Supporting Items
March 21
Preliminary Results
Debrief Call
July 11
Convene Carlsbad
Works -Core Working
Group:
What Works Carlsbad
March 30
Additional Supporting
Items Provided
April 6
Follow-up
Assessment Call
2022
Certification criteria
The program’s 43 criteria outline the people, processes, and policies that are key to a well-
managed city. The criteria are grouped by eight foundational practices:
1 Data Management -comprehensive data management for decision-making and analytics
2 Rigorous Evaluations -systematic assessments for continual improvement
3 Leadership & Capacity -data-driven decision-making at all levels of government
4 Open Data -proactive sharing of electronic data for transparency and engagement
5 Performance & Analytics -using performance management and analysis for accountability
6 Data-driven Budget & Finance -incorporating data into financial decisions and investments
7 Results-Driven Contracting -strategically managing contracts using data for progress
8 Stakeholder Impact -building collaboration and community impact through data
9
How does
your city
measure up?
Since 2017, more than 275+
cities have joined yours in
completing the What Works
Cities Assessment.
10
Overall Performance: Foundational Areas Benchmarking
11
ASSESSMENT STRENGTHS
Data-Driven Budget & Finance
Performance & Analytics
Leadership & Capacity
Data Management
Stakeholder Impact
DATA DRIVEN BUDGET & FINANCE
•Align budget with strategic priorities using data
•Regular process of analyzing data to inform budget & finance
•Have made decisions to shift funding based on data
13
14
FIVE YEAR STRATEGIC PLAN
Community Character
Quality of Life & Safety
Sustainability & Natural Environment
Economic Vitality
Organizational Excellence & Fiscal Health
No annual
increases No
rollovers
Data driven
decisions
BUDGET REFORMS
Internal
audits
Tighter
policies
15
16
PERFORMANCE & ANALYTICS
•Identify strategic goals and use data to evaluate progress
•Regular performance management meetings
•Shares strategic goals, performance measures, and progress
•Regular process to inform priorities & services
17
18 18
12%
Completed
60%
In Progress
28%
Not Started
28
Strategic Objectives
73
Priority Projects
70
Key Performance Indicators
79%
In Progress
11%
Ahead of
Schedule
11%
Completed
STRATEGIC PLAN
19
Completed Strategic Objectives
STRATEGIC PLAN
20
DASHBOARD
DASHBOARD
22
DASHBOARD
DASHBOARD
24
www.carlsbadca.gov/strategicplan
LEADERSHIP & CAPACITY
•Elected/executive leaders communicate value of governing with data
•Designated leader or team for citywide data strategy and governance
•Designated leader or team for citywide performance management
•Train, upskill and empower staff to use city data for decision-making
26
27
28
DATA MANAGEMENT
•Have documented policies and procedures to protect the
privacy and confidentiality of government-held data
•City staff convenes data governance meetings to discuss data
strategy and governance responsibilities
•Departments regularly collaborate and share data to achieve
impactful outcomes for residents and our broader community
•Continuously finding ways to improve our data quality
standards
29
Data Governance Committee
City Council Data Policy
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Data Driven Government
City of Carlsbad
1 2 3 4
Classification
•Scope
•Categorization
•Prioritization
•Retention
Protection
•Privacy
•Access
•Audits
•Backups
•Redundancy
Quality
•Standards
•Census
•Systems
•Analytics
•Training
Publication
•Framework
•Platform
•Open data
•Maintenance
•Engagement
Governance
•Oversight
•Implementation
•Audit
•Council Annual Report
Chief Data Officer, Chair
Data Governance Cmte.
30
FIRE OPERATIONS INTELLIGENCE SYSTEM
31
FIRE OPERATIONS INTELLIGENCE SYSTEM
32
33
STRATEGIC DIGITAL TRANSFORMATION
INVESTMENT PROGRAM
CommunicationsDepartment 34
INVEST IN
TO SEE
THE UNSEEN
TRANSFORMATION
STAKEHOLDER IMPACT
•Develop data services to improve government and the
community
•Collaborate with the community using evidence and insights
36
37
CommunicationsDepartment 38
Injury Collisions 2017-2022
IN
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C
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S
I
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S
H
E
A
T
M
A
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Aug 2022 –Mar 2023
April 2023 –May 2023
Upcoming projects
40
OPPORTUNITIES FOR IMPROVEMENT
•Open Data –More centralization, user guides, and feedback response
•Stakeholder Impact –Educate community on how to use city data
•Results Driven Contracting -Formalize a strategic goals aligned system
to review, track and monitor vendor performance data to inform
contracting decisions -make it easier to do business with the city
•Rigorous Evaluations –Formalize a rigorous evaluations team and
process for developing and adopting proven evidence-based programs
41
Silver Certified cities arethe top 20% of cities using
data to make decisions
and deliver outcomes for
their residents.
Gold Certified cities are
the top 10% of cities using
data to make decisions
and deliver outcomes for
their residents.
Platinum Certified Cities are
the top 1% of cities using data
to make decisions, achieve
more equitable outcomes for
their residents and close the
gap on disparities.
Achieving Certification -Tiers & Thresholds
51%-66% of criteria met
All core criteria and at least 1 resident outcome metric met
67%-84% of criteria met
All core criteria and at least 2 resident outcome metrics met
85%-100% of criteria met
All core criteria and at least 3 resident outcome metrics met
43
What Works Cities -Community Forum Calendar
https://community.results4america.org/
44
NEXT STEPS
•Core working group reviewing assessment for opportunities
•Certification assessment achieved city benchmarking goals
•WWC resources being strategically accessed for city needs
•5-year strategic plan and community needs will continue to guild
performance management and operational excellence efforts
45