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HomeMy WebLinkAbout2012-07-12; Senior Commission; ; TRANSPORTATION SERVICESSENIOR COMMISSION AGENDA ITEM AB# 0712-2 DEPT/DIV. TRANSPORTATION SERVICES Approval MTG. 07-12-12 CITY ATTY. (If required) STAFF: Spickard RECOMMENDED ACTION: Review and discuss the current transportation services provided through the Senior Center. ITEM EXPLANATION: Review and discuss the participation of the Senior Center transportation services. FISCAL IMPACT: None. EXHIBITS: 1. Guidelines & schedule for transportation program. GUIDELINES & SCHEDULE FOR CARLSBAD SENIOR CENTER TRANSPORTATION PROGRAM Dear Transportation Participant: EXHIBIT 1 Welcome to the Carlsbad Senior Center Transportation Program. We are very happy to be able to serve you. As a participant, please allow me to share with you the general guidelines that make our program operate. QUALIFICATIONS Seniors who are currently 60 years of age or older and who no longer have a driver's license are eligible for transportation services. Transportation requests for seniors who do have a driver's license but no longer have a vehicle available are also accepted. Temporary transportation due to medical reasons may be approved with a doctor's notice. Please call 602-4650 with any questions. Seniors must be able to safely enter and exit the bus. REGISTRATION You must obtain a Transportation Participant Registration Card from the Senior Center reception desk or one of the Senior Center Drivers. A card can be mailed to you upon request.. The card must be completed (front and back). This information will be kept in the strictest confidence, and is required by Aging & Independence Services, San Diego County, that helps to fund this program. Should you have difficulty in completing the card, ask the front desk or driver for assistance. Please notify the front desk if you will require wheelchair lift. Wheelchair lift appointments may be limited based on the bus availability. TRANSPORTATION TO LUNCH Because Carlsbad is such a large area to service we had to divide our service area into certain days. The receptionist at the front desk or a driver will inform you of the days we service your area. Booking the bus automatically reserves lunch for you. Be sure to call the Senior Center reception desk (760) 602-4650 before 8:30 a.m. to get on the bus pick-up list for the day you desire to come to lunch. To cancel your ride to lunch, please do so prior to 8:30 a.m. Do not request bus pick-up and not be home. Precious time and gas is wasted as well as keeping other seniors waiting for service. Pick-up time is different each day because of; shopping, medical appointments, prescription pick-up, etc. We cannot give you a specific time for pick-up. We request that you be ready by 10:00 a.m. The bus will pull up to your residence and the driver will blow the .horn and wait three (3) minutes. If the driver does not see you in that time, he must leave as other seniors are waiting for pick-up service. We also provide transportation after lunch on Tuesday's for people who want to stay and play Bingo and on the 2nd Thursday of the month you can stay after lunch and enjoy our monthly movie. Transportation will be provided. Procedures The driver cannot leave the vehicle unless previous arrangements have been made. If you have a special circumstance, please discuss it with the office staff or your driver. H:/TRANSPORTATION/Transportation Program Information Sheet.Revised 06.12cm EXHIBIT 1 Please be patient. The bus driver is doing his or her very best. But don't worry; if you have a reservation your lunch will be waiting for you. MEDICAL APPOINTMENTS Every week day afternoon , except Wednesday (shopping day) and first Thursday of the month (WalMart) transportation service is available for scheduled doctor appointments, (760) 602-4q50) on a first come first serve basis. The appointment should be scheduled between 1 :30 and 2:30 p.m. and must end by 4:30 p.m. If your appointment goes beyond 4:30 p.m. you must make other arrangements to get home. The city vehicles must be in the city parking lot by 5:00 p.m. each day. Please be ready when the Senior Center vehicle arrives. We suggest that you are ready for pick-up at least one-half hour before your appointment. There is a $5. charge for this service. A minimum of a 24 hour notice is necessary for medical service and cannot be for; medical emergencies, ongoing appointments (i.e., therapy, dialysis, allergy shots, etc). Occasionally the driver will accomplish several missions while doing a medical appointment; therefore he may not be waiting for you when your appointment is completed. Please be patient, he will return to take you home. Please do not assume the driver will take you to a lab, pharmacy etc., after your appointment. Our service area for medical appointments is very limited. From the Ocean east to Cedar and Vista Way (Tri City Medical area), South to Rancho Santa Fe Road (Scripps Encinitas,) 500 Garden View and 477 N. El Camino, North to Mission Medical Park (2201 Mission Avenue,) in Oceanside. Scripps lab. is now in Carlsbad on Salk Ave. (off ECR). SHOPPING Wednesday afternoon (after lunch) limited transportation is available for grocery shopping, except south Carlsbad. You may go to either Stater Brothers or Trader Joes. A reservation is required (602-4650). It is also imperative to be ready when the driver arrives to pick you up. Shopping on the 1st Thursday of the month is for Wal Mart only. There is a 3 bag maximum per senior to ensure we have enough passenger space on the bus. SUGGESTED DONATION We do not charge for transportation service however, we do request a suggested donation of $2.00 per one way trip. All donations are welcomed. All funds donated will go directly into the transportation program to help us provide continued service. We are pleased that you are using this service (tell a friend). The transportation program appears to have many do's and don'ts, however once you become familiar with the program it will work for you. For transportation questions and information do not hesitate to call the Senior Center front desk at (760) 602-4650. H:/TRANSPORTATION/Transportation Program Information Sheet.Revised 06.12cm