HomeMy WebLinkAbout1998-10-20; City Council; Resolution 98-345"' . 0 0 \.
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RESOLUTION NO. 98-345
A RESOLUTION OF THE CITY COUNCIL OF THE
CITY OF CARLSBAD, CALIFORNIA, TO ESTABLISH THE
NEW CLASSIFICATION AND SALARY OF LEAD
COMMUNICATIONS OPERATOR; REVISE THE JOB
DESCRIPTIONS IN THE COMMUNICATIONS OPERATOR
JOB SERIES; REVISE THE COMMUNITY SERVICE OFFICER
I11 JOB DESCRIPTION; AND AMEND THE POLICE
DEPARTMENT SALARY SCHEDULE.
WHEREAS, it is desirable and necessary to establish the new job classification
and salary of Lead Communications Operator in the Police Department Classification and
Salary Plan, and
WHEREAS, it is desirable and necessary to revise the job descriptions for the
classifications of Communications Operator I, I1 and Communications Supervisor; and
WHEREAS, it is desirable and necessary to revise the job classification of
Community Service Officer 111; and
WHEREAS, the City and the Carlsbad Police Officers' Association have met and
conferred on the impacts of this recommendation on their respective represented
employees.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of
Carlsbad, California, as follows:
I. That the above recitations are true and correct.
2. That the classification of Lead Communications Operator as shown in
Attachment A, attached hereto and made a part thereof, is hereby approved at Salary
Range 24, $1346.48 - $1636.65 biweekly, in the Police Department Salary Schedule.
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3. That the revised job description for Communications Operators I, I1 and
Communications Supervisor as shown in Attachment B and C, attached hereto and made
a part thereof, are hereby approved.
4. That the revised job description for Community Service Officer I11 as shown in
Attachment D, attached hereto and made a part thereof, is hereby approved.
6. That the revised Police Department Salary Schedule as shown in Attachment
E, attached hereto and made a part thereof, incorporating the classification and salary
change is hereby approved.
PASSED, APPROVED, AND ADOPTED at a regular meeting of the Carlsbad
City Council held on the 20th day of October , 1998, by the following
vote to wit:
AYES: Council Members Lewis, Nygaard, Finnila, Kulchin and Hall
NOES: None
ABSENT: None
ATTEST:
,\ ALETHA L. RAVUYENK~N~, city=
(SEAL)
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Attachment A
Resolution No. 783#-
CITY OF CARLSBAD
JOB DESCRIPTION
JOB TITLE: LEAD COMMUNICATIONS OPERATOR
DEPARTMENT: POLICE
BASIC FUNCTION:
Under general supervision, to assume lead responsibility in police and fire safety
communications services; perform a variety of administrative and emergency tasks
in support of the police and fire department operations; and perform other related
work as assigned.
DISTINGUISHING CHARACTERISTICS:
Lead Communications Operator is a non-sworn classification responsible for
providing direction to subordinate personnel in police and fire dispatch activities on
each shift. The position performs Computer Aided Dispatch (C.A.D.) system backup
procedures and operates the system to produce reports as required. This level is
distinguished from the Communications Supervisor who is responsible for the
operation and supervision of police and fire dispatch activities on all shifts.
KEY RESPONSIBILITIES:
Participate in supervisory activities involving the dispatch of routine and emergency
services, such as in ambulance, tow trucks and paramedic services for a shift
operation.
Provide instructions to subordinates and answers questions; assist in coordinating
scheduling and completion of work unit projects; inspect work for accuracy and
completeness; evaluate work techniques and methods for conformance to
established work standards and report to Communications Supervisor as necessary.
Respond to inquiries from the public, other departmental or City employees; provide
explanation of work unit technical processes and functions requiring an
understanding of policies and procedures; advise the Watch Commander of
pertinent incoming information and potential operating problems.
Conduct training, or supervise such activity; assist in preparing and maintaining the
Dispatch Training Manual; advise and otherwise provide assistance and training to
other department personnel regarding communications services and equipment
operation.
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Participate in the development of, and implement policies and procedures relating to
safety communications services; assist in preparing and maintaining operations
manuals related to the Dispatch Center.
Prepare tape recordings as requested of radio and telephone communications for
use as court evidence, in response to subpoenas, for training, or other authorized
purposes.
Enter and update emergency, caution and related files into the computer system.
Requisition supplies and other materials as needed; maintain an inventory of
supplies for the Dispatch Center.
Contribute to performance evaluations of subordinate personnel.
Represent the department in relations with professional associations, other agencies
and organizations.
Perform other related duties as assigned.
REPORTING RELATIONSHIP:
This position reports to the Communications Supervisor.
QUALIFICATIONS:
Knowledqe of:
Organization and functions of municipal law enforcement and fire
Operational principles and practices of a police and fire radio-telephone
departments.
emergency communications and dispatching system, including
emergency (91 1) system operation.
Geography of the City of Carlsbad and environs.
0 Appropriate agencies for handling of public safety
General office and administrative practices and procedures, including
complaints/problems/emergencies.
rules and procedures involved in release and maintenance of police
records and files.
English usage, spelling, punctuation, and grammar.
Practices of supervision and training.
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' Lead Communications OperatR.3 0
Ability to:
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Communicate with the public and quickly identify the emergency dispatch
needs.
Handle multiple situations on a simultaneous basis.
Exercise sound judgment in making priority decisions.
Remain calm in emergency situations.
Read, interpret and communicate map information accurately.
Plan, schedule and coordinate the work of assigned personnel.
Work effectively without direct supervision.
Communicate effectively in written and oral form.
Develop and maintain effective working relationships with those contacted
in the course of work.
EXPERIENCE AND EDUCATION:
Any combination equivalent to the experience and education that could likely
provide the required knowledge and abilities is qualifying. A typical way to obtain
the required knowledge, skill and ability would be:
Two years of experience involving the operation of an emergency law
enforcement and/or fire dispatch system, comparable to Communications
Operator II at the City of Carlsbad.
SPECIAL REQUIREMENTS:
Must possess a Police Officer Standards of Training (P.O.S.T.) Basic Dispatch
Course Certificate.
Experience in Computer Aided Dispatch (CAD) system required.
Dispatch operations run on a 24-hour per day, seven day a week schedule.
Incumbents will be subject to rotating shifts and varying schedules to meet the
needs of the operation.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL SETTING
Positions in this class are typically situated in an office environment (Police
Communication Center) resulting in little exposure to the weather. The working
environment may range from periods of high volume emergency and life-threatening
calls for service to periods of little activity. The position is subject to stressful time-
pressure situations and occasional boredom.
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Persons in this position must be able to do the following: sit for prolonged periods of
time; hear and transmit radio transmissions and instructions; see and read an
activity screen, use a keyboard; wear headsets for prolonged periods of time.
May occasionally drive to meetings or to deliver materials to other locations as
necessary.
9/24/98
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Attachment B
Resolution No. - 78-JY-
CITY OF CARLSBAD
JOB DESCRIPTION
JOB TITLE: COMMUNICATIONS OPERATOR I
COMMUNICATIONS OPERATOR II
DEPARTMENT: POLICE
BASIC FUNCTION:
Under general direction, to receive, evaluate and act upon emergency and non-
emergency telephone and radio communications which range from routine to the
complex in the support of municipal law enforcement and fire departments; and
perform other related work as assigned.
DISTINGUISHING CHARACTERISTICS:
Communications Operator I is an entry level class in the Communications
Operator series and employees assigned to this class normally have little
experience involving police work. Communications Operators I are normally
considered to be in a training status to develop the skills, abilities and
responsibilities of the next level in this series. Within one year from date of hire, the
Communications Operator I must successfully complete the 120 hour basic
dispatcher course and demonstrate the required competencies for successful job
performance. Upon meeting these qualifications, employees will be re-assigned to
the next higher class, Communications Operator II.
Communications Operator II Positions in this class are normally filled from the
lower class of Communications Operator I. A Communications Operator II is the
journey-level classification and works under general supervision and performs a
wide variety of complex clerical and emergency tasks in support of the police and
fire department operations.
KEY RESPONSIBILITIES:
Receive routine and emergency calls and dispatch police, fire and emergency
medical units.
Monitor other radio frequencies and alarm systems, and dispatch appropriate
emergency units.
Coordinate activities within the City departments as well as with other emergency
service and other government jurisdictions.
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Communications Operator Se 9 s, p.2 0
Take and evaluate reports, handle complaints, and requests for service over the
phone and in person.
Screen and refer selected problems to appropriate supervisor.
May assist in the supervision and training of less experienced personnel.
Accept and route subpoenas.
Use computer terminals to inquire, enter and check data.
Perform routine cleaning and maintenance of radio/dispatch equipment.
Perform other related duties as assigned.
QUALIFICATIONS:
For Communications Operator I:
Knowledge of
0 Basic organization and functions of municipal police and fire departments.
0 Basic emergency (91 1) systems operations.
0 Basic geography of San Diego County, City and environs.
Skill in:
0 Effectively operating telephone, radio, computer terminal and other related
0 Eliciting from, and explaining information effectively and accurately to a
0 Providing information relevant to maintaining the safety of field personnel.
0 Analyzing situations accurately, reasoning clearly, and adopting effective
telephone equipment or system in the Communications Center.
wide variety of callers.
course of action.
Ability to:
Learn to operate radio, telephone, and computer terminal equipment, and
properly dispatch emergency units under extreme pressure.
0 Learn to handle multiple situations on a simultaneous basis.
Reason clearly, analyze situations accurately and adoptldevelop effective
course of action under both emergency and non-emergency
circumstances.
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Communications Operator Se @ s, p.3 0
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Remain calm and communicate precisely and clearly in emergency
situations.
Exercise sound judgment in making priority decisions.
Read maps, grids and written instructions.
Deploy emergency equipment within specific guidelines.
Learn and articulate rules and procedures involved in release and
maintenance of police records and files.
Document facts accurately, legibly and completely under pressure of
multiple/emergency call situations.
Establish and maintain cooperative relationships with those contacted in
the course of work.
Understand and carry out oral and written directions.
Perform duties effectively with a minimum of supervision.
SPECIAL REQUIREMENTS:
Must complete the Police Officer Standards of Training (P.O.S.T.) certified Basic
Complaint'Dispatcher course within 12 (twelve) months of appointment.
For Communications Operator II: (In addition to the Communications
Operator I qualifications)
Knowledge of :
0 Operational principles and practices of a police and fire radio-telephone
emergency communications and dispatching system, including emergency
(91 1) system operation
0 Geography of the City of Carlsbad and environs.
Appropriate agencies for handling of public safety
complaints/problems/emergencies.
Ability to:
0 Communicate with the public and quickly identify the emergency dispatch
Handle multiple situations on a simultaneous basis.
Employ good judgment and make sound decisions in accordance with
Read, interpret and communicate map information accurately.
Assist less experienced personnel in the operation and compliance with
Perform duties effectively with minimum of supervision.
needs.
established procedures and policies.
fire and police rules and regulations.
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EXPERIENCE AND EDUCATION:
For Communications Operator I:
Any combination equivalent to the experience and education that could likely
provide the required knowledge and abilities is qualifying.
For Communications Operator II:
One year of operational experience in public safety (police dispatch)
performing duties comparable to those of a Communication Operator I.
Possession a Police Officer Standards of Training (P.0.S.T) Basic
ComplaintIDispatcher Certificate. Computer Aided Dispatch (C.A.D.)
experience preferred but not required.
SPECIAL REQUIREMENTS:
Dispatch operations run on a 24-hour per day, seven day a week schedule.
Incumbents will be subject to rotating shifts and varying schedules to meet the
needs of the operation.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL SETTING:
Positions in this class are typically situated in a standard office environment
resulting in little exposure to the weather. The working environment may range from
periods of high volume emergency and life-threatening calls for service to periods
of little activity. The position is subject to stressful time-pressure situations and
occasional boredom.
Incumbents must be able to do the following: sit for prolonged periods of time; hear
and transmit radio transmissions and instructions; see and read an activity screen,
use a keyboard; wear headsets for prolonged periods of time.
9/4/98
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Attachment C
Resolution No. - 9f-f#47-
CITY OF CARLSBAD
JOB DESCRIPTION
JOB TITLE: COMMUNICATIONS SUPERVISOR
DEPARTMENT: POLICE
BASIC FUNCTION:
Under general supervision, to supervise and participate in police and fire safety
communications services; and perform a variety of administrative and related
responsibilities as assigned.
DISTINGUISHING CHARACTERISTICS:
Communications Supervisor is a non-sworn single-position classification
responsible for the supervision of police and fire dispatch activities on all shifts.
The position performs Computer Aided Dispatch (C.A.D.) system backup
procedures and operates the system to produce reports as required. The
incumbent must also function as a member of the Department's management
team and participate actively in addressing issues of concern to the Department
which at times may not have a direct impact on hidher area of specialization.
KEY RESPONSIBILITIES:
Supervise and participate in activities involving the dispatch of routine and
emergency services, such as in ambulance, tow trucks and paramedic services.
Provide instructions to subordinates and answers questions; coordinate the
scheduling and completion of work unit projects by determining operational
priorities and resolving work load problems; inspect work for accuracy and
completeness; evaluate work techniques and methods for conformance to
established work standards and alters methods or procedures as necessary to
achieve objectives.
Respond to inquiries from the public, other departmental or City employees;
provide explanation of work unit technical processes and functions requiring an
understanding of policies and procedures; advise the Watch Commander of
pertinent incoming information and potential operating problems.
Conduct training, or supervise such activity; prepare and maintain the Dispatch
Training Manual; advise and otherwise provide assistance and training to other
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department personnel regarding communications services and equipment
operation.
Participate in the development of, and implement policies and procedures
relating to safety communications services; prepare and maintain operations
manuals related to the Dispatch Center; notify department personnel of changes
to those policies and procedures.
Perform backup procedures to the CAD system; operate the system to produce
reports per schedule and as requested; ensure security of computer systems as
assigned; troubleshoot system malfunctions as required.
Prepare tape recordings as requested of radio and telephone communications
for use as court evidence, in response to subpoenas, for training, or other
authorized purposes.
Enter and update emergency, caution and related files into the computer system.
Requisition supplies and other materials as needed; maintain an inventory of
supplies for the Dispatch Center.
Participate in the selection of subordinate personnel; evaluate performance;
provide counseling and initiate disciplinary action.
Represent the department in relations with professional associations, other
agencies and organizations.
Perform other related duties as assigned.
REPORTING RELATIONSHIP:
This position reports to a Police Captain.
QUALIFICATIONS:
Knowledge of
0 Organization and functions of municipal law enforcement and fire
0 Operational principles and practices of a police and fire radio-
departments.
telephone emergency communications and dispatching system,
including emergency (91 1) system operation.
0 Geography of the City of Carlsbad and environs.
0 Appropriate agencies for handling of public safety
complaints/problems/emergencies.
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.- Communications Supervis c) p. 3 0
General office, records management and administrative practices and
procedures, including rules and procedures involved in release and
maintenance of police records and files.
English usage, spelling, punctuation, and grammar.
Practices of supervision, training and performance evaluation.
Skill in:
The operation of all automated equipment, and the performance of the
most difficult tasks associated with a police/fire dispatch system,
including C.A.D. system backup procedures and report writing.
Ability to:
Supervise, train and evaluate others involved in related activity.
Plan, schedule, and coordinate the work of assigned personnel
Participate in the development of, and implement operational policies
Remain calm in emergency situations.
Communicate effectively in written and oral form.
0 Develop and maintain effective working relationships with those
and procedures effectively.
contacted in the course of work.
EXPERIENCE AND EDUCATION:
Any combination equivalent to the experience and education that could likely
provide the required knowledge and abilities is qualifying. A typical way to obtain
the required knowledge, skill and ability would be:
Three years of increasingly responsible work experience involving the
operation of an emergency law enforcement and/or fire dispatch system.
Completion of specialized training in police and fire emergency dispatch
work.
SPECIAL REQUIREMENTS:
Must possess a Police Officer Standards of Training (P.O.S.T.) Basic
ComplaintlDispatcher Certificate.
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PHYSICAL REQUIREMENTS AND ENVIRONMENTAL SETTING
Positions in this class are typically situated in a standard office environment
resulting in little exposure to the weather. The working environment may range
from periods of high volume emergency and life-threatening calls for service to
periods of little activity. The position is subject to stressful time-pressure
situations and occasional boredom.
Dispatch operations run on a 24-hour per day, seven day a week schedule.
Incumbents will be subject to rotating shifts and varying schedules to meet the
needs of the operation.
Persons in this position must be able to do the following: sit for prolonged
periods of time; hear and transmit radio transmissions and instructions; see and
read an activity screen, use a keyboard; wear headsets for prolonged periods of
time.
Occasionally drive to meetings or to deliver materials to other locations as
necessary.
9-24-98
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Attachment D
Resolution No. 98-354s
CITY OF CARLSBAD
JOB DESCRIPTION
JOB TITLE: COMMUNITY SERVICE OFFICER 111
DEPARTMENT: POLICE
BASIC FUNCTION:
Under general supervision, to perform complex and advanced community
service and police related technical and paraprofessional duties in the field and
in the office; to complete special projects and assignment; and to perform related
work as assigned.
DISTINGUISHING CHARACTERISTICS:
Incumbents in the Community Service Officer Ill class perform a variety of non-
sworn, non-hazardous advanced and specialized tasks in critical or sensitive
functional areas, such as, assisting in investigations or crime scene evidence
collections, requiring more in-depth knowledge and/or accountability in
processing information. Depending on the assignment, duties and
responsibilities vary. Each position in the series is classified at a level
commensurate with the duties and level of responsibilities required of the
position.
KEY RESPONSIBILITIES: (May vary depending on the assignment)
As assigned, assist in administering the department’s designated programs,
such as, domestic violence, juvenile diversion, child abuse, property and
evidence, crime prevention, lagoon patrol, etc.
Under the direction of a detective, interview victims and witnesses, screen and
follow-up on investigations; refer victims to the appropriate community resources.
Assist the District Attorney’s Office and probation officers in presentation of
cases and court exhibits; testify in court as required.
Collect, preserve and transport physical evidence from crime scene
investigations, including but not limited to, latent fingerprints, trace evidence,
serological evidence, narcotics, firearms and tool marks; document crime scenes
using 35 mm or video cameras and variety of different photogenic films and
techniques.
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Process fingerprints using the CAL ID system (Automated California Fingerprint
Identification System); perform examinations on items of evidence both in the
field and in the laboratory for latent fingerprints using a combination of laser
techniques, print powders and chemicals.
Perform property and evidence collection duties, including but not limited to,
receiving, identifying, preserving, classifying, tagging and logging narcotics and
other evidence and property; release property according to guidelines, court
orders, and established policies; maintaining appropriate records and information
in the automated property and evidence system;
Perform lagoon patrol enforcement activities, including but not limited to,
operating the patrol boat, enforcing lagoon use regulations, issuing citations,
investigating water accidents, performing safety rescue and first aide if
necessary, assisting with disabled boats or minor accidents, and promoting safe
recreation use.
Perform any of the duties listed in the Community Service Officer I and II job
descriptions.
Perform other related duties as assigned.
QUALIFICATIONS: (May vary depending on the assignment)
Knowledqe of:
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Basic law enforcement organization, activities, terminology, practices
and regulations.
Laws, policies, regulations, codes and guidelines related to the job
area assigned; specifically in the Lagoon Patrol assignment, basic
water safety and water rescue techniques.
General procedures and techniques of evidence collection and
preservation, including fingerprint classifications.
Record keeping principles and practices.
Interviewing methods and principles.
Safe work methods and safety regulations pertaining to the work.
Traffic accident investigation techniques.
Bad check and fraud investigation techniques.
First Aid and Cardio-pulmonary Resuscitation (CPR) techniques.
Ability to:
Interpret, apply and explain a variety of ordinances, rules and
Deal tactfully and courteously with employees and the public.
regulations.
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Exercise sound independent judgment within general procedural and
legal guidelines.
Analyze situations and take effective action.
Understand and follow written and oral instructions.
Write clear and accurate reports.
Operate a variety of vehicles as necessary, such as cars, trucks,
boats, in a safe manner during the course of work.
Perform routine clerical tasks.
Operate computer terminal keyboards to enter and query information.
Prepare, maintain, file and index a variety of reports, records and other
written materials.
Perform water rescue and render effective First Aid and CPR.
EDUCATION AND EXPERIENCE:
Any combination equivalent to the education and experience that could likely
provide the required knowledge and abilities is qualifying. A typical background
may include:
Equivalent to graduation from high school and three years of
progressively responsible experience performing police civilian duties at a
level equivalent to the City’s classification of Community Service Officer
11. Additional experience in a police-related area or vocational and/or
college level coursework in criminal justice are desirable.
SPECIAL REQUIREMENTS:
Possession of a valid California drivers’ license.
Must pass a detailed background investigation which may include a
Must be willing to work overtime, rotating evening, night, weekend and
psychological evaluation.
holiday shifts.
For the Lagoon Patrol Assignment Only:
Possession of Community First Aid and CPR certificates.
Possession of current Basic Lifeguard certificate issued by the American Red
Cross or equivalent certified training authority is highly desirable and must be
obtained within the first six months of employment.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
Depending on the essential duties of the assignment, the physical and mental
requirements and environment may vary. Specific physical, mental requirements
and environment will be specified at the time of hire. Operating a vehicle to
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patrol areas, transport persons, materials and/or to travel to another location is
required and will vary as to the frequency depending on the assigned duties.
9124198
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CARLSBAD POLICE DEPARTMENT
BIWEEKLY SALARY SCHEDULE
October 20, 1998
RANGE
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24
36
37
38
42
90
STEP A STEP B STEP C- ~ SmPD STEP E
$905.13 $950.39 $997.90 $1,047.80 $1,100.19
$950.39 $997.90 $1,047.80 $1,100.19 $1,155.20
$997.90 $1,047.80 $1,100,19 $1,155,20 $1,212.96
$1,163.51 $1,220.48 $1,282.62 $1,346.48 $1,413.80
$1,220.48 $1,282.62 $1,346.48 $1,413.80 $1,484.59
$1,346.48 $1,413.80 $1,484.49 $1,558.72 $1,636.65
$1,474.29 $1,548.33 $1,625.50 $1,707.4 1 $1,792.47
$1,513.28 $1,588.95 $1,668.38 $1,751.81 $1,839.41
$1,548.33 $1,625.50 $1,707.4 1 $1,792.47 $1,882.25
$1,882.25 $1,975.17 $2,074.40 $2,178.35 $2,287.04
$1,251.74 $1,314.34 $1,380.05 $1,449.06 $1,521.51
RANGE
14
16
18
20
22
24
36
37
38
42
90
RANGE 14
RANGE 16
RANGE 18
RANGE 20
RANGE 22
RANGE 24
RANGE 36
RANGE 37
RANGE 37
RANGE 38
RANGE 42
MNGE 90
COMMUNITY SERVICE OFFICER I
COMMUNITY SERVICE OFFICER I1
COMMUNITY SERVICE OFFICER I11
COMMUNICATIONS OPERATOR I
COMMUNICATIONS OPERATOR I1
LEAD COMMUNICATIONS OPERATOR
POLICE OFFICER
COMMUNICATIONS SUPERVISOR
RECORDS SUPERVISOR
SENIOR POLICE OFFICER
POLICE SERGEANT
POLICE RECRUIT
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