HomeMy WebLinkAbout2000-08-15; City Council; Resolution 2000-2671
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RESOLUTION NO. 2000-267
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CARLSBAD, CALIFORNIA, APPROVING THE RATIFICATION OF
EXTENSION AND AMENDMENT NO. 1 WITH PRODUCTIVITY
ASSOCIATES FOR HELP DESK SERVICES.
WHEREAS, Information Technology Department has planned and
budgeted to continue contracted technology help desk services; and
WHEREAS, the initial agreement, dated June 6, 1999 with
Productivity Associates, Inc. identified a scope of work to provide City of Carlsbad
staff with voice, data and technical assistance through quality help desk services
in an amount not to exceed $30,000 for a six month pilot program; and
WHEREAS, the past history with Productivity Associates, Inc. has
been professional and technically beneficial for the City staff, the Information
Technology Department desires to continue the agreement with Productivity
Associates; and
WHEREAS, there is a need to increase the amount of the agreement
in order to leave the pilot program initiated in February of this year and enter into
a standard yearly agreement; and
WHEREAS, due to a much higher than expected help desk call
volume and increased number of callers, there is a need to revise and increase
the pricing structure of the agreement; and
WHEREAS, sufficient funds are available in the Information
Technology Department budget.
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NOW, THEREFORE, BE IT RESOLVED by the City Council of the
City of Carlsbad, California as follows:
1. That the above recitations are true and correct.
2. That the Mayor is hereby authorized to execute the Ratification of
Extension and Amendment No. 1 to the agreement between the City of Carlsbad
and Productivity Associates, Inc. for technology help desk services, a copy of
which is attached as Exhibit A.
3. That the fees and compensation for said services shall not
exceed $126,000 per contract year and shall be as described in the contract
between the City of Carlsbad and Productivity Associates, Inc.
PASSED, APPROVED AND ADOPTED at a regular meeting of the
City Council on the wday of August , 2000, by the following vote, to wit:
AYES:Council Members Lewis, Hall, Nygaard, and Kulchin.
NOES: None.
ABSENT: Council Member
ATTEST:
Mayor
City Clerk (SEAL)