HomeMy WebLinkAbout2014-09-23; City Council; Resolution 2014-2281 RESOLUTION NO. 2014-228
2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARLSBAD,
CALIFORNIA, AWARDING THE CONTRACT FOR TECHNOLOGY HELP
DESK SERVICES TO ALLIED DIGITAL SERVICES, LLC.
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5 WHEREAS, for over a decade the City of Carlsbad has been partially outsourcing its
6 Technology Help Desk Services; and
WHEREAS, city staff researched the technology services market and discovered that
moving to a fully outsourced Technology Help Desk Service model could save the city money
and increase the help desk services offered to staff; and
11 WHEREAS, City Council authorized pursuing contracting out for Technology Help Desk
12 Services; and
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WHEREAS, in March of 2013 Information Technology (IT) department staff, along with
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two CCEA members developed a request for proposal (RFP) for Technology Help Desk Services;
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and
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J y WHEREAS, in July of 2013 the RFP for Technology Help Desk Services was published; and
18 WHEREAS, two vendors responded to the RFP and after performing a best value analysis
9 Allied Digital Services, LLC was selected as the vendor to provide a fully outsourced Technology
Help Desk Services; and
WHEREAS, the Allied Digital Services, LLC fully outsourced service model represents
increased service levels for the city and a savings of 17 percent annually.
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24 NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Carlsbad,
25 California, as follows that:
1. The above recitations are true and correct.
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2. The City Council of the City of Carlsbad awards a three-year contract in amount
not to exceed $1,341,594.00, to Allied Digital Services, LLC for Technology Help
Desk Services.
3. The Mayor of the City of Carlsbad is authorized to execute the contract with
Allied Digital Services, LLC for Technology Help Desk Services on behalf of the
City of Carlsbad.
PASSED, APPROVED AND ADOPTED at a Regular Meeting ofthe City Council ofthe City
of Carlsbad on the 23rd day of. September _, 2014, by the
following vote to wit:
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AYES:
NOES:
ABSENT:
Council Members Hall, Packard, Wood, Schumacher, Blackburn.
None.
None.
MATT HALL, Mayor
ATTEST:
BARBARA ENGLEs6w, City Clerk
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