HomeMy WebLinkAbout2021-11-03; Planning Commission; ; PERMIT & SERVICE DELIVERY GUIDE (Information Item)
Community Development Department
1635 Faraday Avenue Carlsbad, CA 92008 760-602-2710 760-602-8560 fax
AGENDA ITEM # 5
Memorandum
Nov. 3, 2021
To: Planning Commission
From: Jeff Murphy, Community Development Director
Re: PERMIT & SERVICE DELIVERY GUIDE (Information Item)
The item before you is an informational presentation that provides an overview of the department’s
new Permit & Service Delivery Guide and associated implementing process improvements.
Background
When processing development permits, a common request that the Community Development (CD)
Department receives from our customers is that the process be predictable, consistent, and
understandable. To help address this need, the CD Department recently developed a Permit & Service
Delivery Guide1 for ministerial and discretionary permit review. The guide not only serves as a road
map to help navigate the city’s regulatory and policy framework, it also sets forth the responsibilities
and expectations of the department staff, as well as project applicants, when reviewing and processing
land use permit applications. Concepts that are covered in the guide include:
• Department and applicant roles, responsibilities, and expectations
• Purpose of project review
• Project review policies and procedures
• Permit and service delivery performance standards; and,
• Weblinks to department information bulletins, policies, and other documents
The department also developed a one-page companion document2 that sets forth our public
commitment to excellence, customer service, and efficiency.
Discussion
Staff will provide the Planning Commission with a presentation that highlights the main elements of
the guide and some of the process improvements that have been implemented to further advance the
guide’s objectives.
1 https://www.carlsbadca.gov/home/showpublisheddocument/7646
2 https://www.carlsbadca.gov/home/showpublisheddocument/7684
{city of
Carlsbad